9 Dark Souls 3 Problems & How to Fix Them
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9 Dark Souls 3 Problems & How to Fix Them



Visually satisfying and unbelievably difficult, that’s how early reviewers and players have described this week’s biggest release, Dark Souls 3. As its name suggests, the game is the second sequel to a franchise that’s captivated role-playing lovers looking for something with a darker story and lore.

The Dark Souls 3 release back in April. Players are sharing clips of the latest triumphs and looking for help to ensure that their greatest failures in the game won’t be repeated. They’re also looking for ways to solve some of the Dark Souls 3 problems that they’ve found.


Read: Dark Souls 3 Release: What You Need to Know

Many issues are simply bugs that’ll need to be addressed by FromSoftware, the developer that created the game. Others seem to be problems related to how the game interacts with certain hardware configurations on Windows PCs.

Dark Souls 3 Problems: Dark Souls 3 for PC Crashes

An overwhelming number of people who purchased digital copies of Dark Souls 3 through Valve’s Steam service are reporting that the game randomly crashes. Some on the Steam Community Forum believe that at least some of the random crashes are caused by how the game renders hair on player’s skulls.

Try covering your character’s head with a piece of gear, like a helmet or hat. Dark Souls 3 PC players are reporting very good results with this solution.

Other users have reported that they notice the game crashes are somehow related to burning objects or maybe the lighting system. There’s a running list of crash information on Bandai Namco’s Support Forum where you can add your crash notes to the list and help FromSoftware pinpoint where the issue is.

PC Gamer suggests that Windows players running into issues with lighting and textures artificially limit the game’s visuals from within the settings screen.

Dark Souls 3 Problems: Can’t Connect to Dark Souls 3 Servers

Randomly, users are reporting that they can’t get online with Dark Souls 3. Why this is happening isn’t yet clear. There’s no consensus on fixing the issue either. Again, this is only a problem for the PC version of the game right now.


Dark Souls 3 Problems: Game Stuttering

For some reason, even users with expensive video cards and lots of RAM in their Windows PCs are having issues with Dark Souls 3 stuttering.

One user on Steam was able to fix this problem by restoring the previous driver on his NVIDIA GTX graphics card. Users should check to see if they have the latest drivers. If the game starts stuttering, try heading into the graphics settings and restoring the previous one.

Dark Souls 3 Problems: Xbox One Game Crashes

Owners of Microsoft’s Xbox One confirm that if Dark Souls 3 fails to connect properly to online servers, it can completely fail and send users back to the Xbox One dashboard. FromSoftware has confirmed this is an issue. It plans to fix that issue in a forthcoming update to the Xbox One version of the game.

Dark Souls 3 Problems: White Screen

PC users report that Dark Souls 3 will launch, but only give them a white screen with a mouse cursor on it.

Steam users have had success with switching to their PC’s integrated graphics instead of using their dedicated graphics card. NVIDIA users can do this from within the Control Panel app that’s installed on their device. The option is in the Manage 3D Settings Menu. Just set Dark Souls 3 to always use integrated graphics by default.


Dark Souls 3 Problems: Xbox One & PS4 Controller Issues for PC

Though they’ve purchased the game on a PC, some people prefer not to play their games with a mouse and keyboard. Instead, they simply pair their Xbox One or PS4 controller with their game.

Windows 7, Windows 8 and Windows 10 will all go out and find the latest drivers for any device that you plug into your device. Head into the Device Manger menu to make sure that your controller’s drivers have installed correctly. Note that Windows 10 has the drivers for the Xbox One Wireless Controller installed automatically.

Dark Souls 3 Problems: Update 1.07 (New)

On May 20th, FromSoftware plans to roll out a huge update to address some of the Dark Souls 3 problems that users are still experiencing, mainly the password matching issues, according to a post on the Dark Souls Reddit.

  • “Adjusted the efficiency of the Great shield category
  • Adjusted the consuming FP of the Magic Spell Category
  • Adjusted the efficiency of the category below: – Dragon Slayer’s Axe – Crescent Axe – Dark Drift – Washing Pole – Moonlight Great Sword
  • Fixed the shield penetration rate of some attacks in the scythe category
  • Fixed the stamina attack of some weapon categories.
  • Improved the matching of the Blade of the Darkmoon and the Blue Sentinels covenants.
  • Improved the password matching rate 8. Improved other game balance 9. Several game flaws fixed”

PlayStation and Xbox players can expect the game to be unavailable from 6PM May 19th until Midnight May 20th Pacific Time. The Steam version of the game will go down from 1AM to 3AM on May 20th Pacific Time.

Dark Souls 3 Problems: Cathedral of the Deep Crash (New)

Reported by players on PCs equipped with Steam, a problem with Cathedral of the Deep causes Dark Souls 3 to crash. There’s no way around this problem just yet. Just know that it’s not happening to just your copy of the game.

Dark Souls 3 Problems: Lost Game Saves (New)

A smattering of users are complaining of a software bug on the PC version of the game that corrupts their save and renders all of their characters unusable in the game’s support forum. We’re still waiting for Bandai Namco and FromSoftware to provide guidance on this issue. It doesn’t seem to be harming a large swatch of players.

Read: Dark Souls 3 1.4 Update: What’s New

Good luck solving your Dark Souls 3 problems. Gotta Be Mobile will continue to keep this list of Dark Souls 3 problems updated if any new issues with the game or solutions arise.



  1. Salinaa

    04/12/2016 at 8:18 am

    m­­­y l­­­a­­­p­­­t­­­o­­­p t­­­h­­­i­­­s m­­­o­­­n­­­t­­­h. A­­­n­­­d i­­­f y­­­o­­­u t­­­h­­­i­­­n­­­k t­­­h­­­a­­­t­­­’­­­s c­­­o­­­o­­­l, ­­­m­­­y d­­­i­­­v­­­o­­­r­­­c­­­e­­­d f­­­r­­­i­­­e­­­n­­­d h­­­a­­­s t­­­w­­­i­­­n t­­­o­­­d­­­d­­­le­­­r­­­s a­­­n­­­d m­­­a­­­d­­­e o­­­v­­­e­­­r $­­­9­­­k h­­­e­­­r f­­­i­­­r­­­s­­­t m­­­o­­­n­­­t­­­h. I­­­t f­­­e­­­e­­­l­­­s s­­­o g­­­o­­­o­­­d­­­ m­­­a­­­k­­­i­­­n­­­g s­­­o m­­­u­­­c­­­h m­­­o­­­n­­­e­­­y w­­­h­­­e­­­n o­­­t­­­h­­­e­­­r p­­­e­­­o­­­ple ­­­h­­­a­­­v­­­e t­­­o w­­­o­­­r­­­k f­­­o­­­r s­­­o m­­­u­­­c­­­h l­­­e­­­s­­­s. T­­­h­­­i­­­s i­­­s w­­­h­­­a­­­t I­­­ d­­­o­­­,
    –I­f y­o­u i­n­t­r­e­s­t­e­d s­o
    c­h­e­c­k t­h­i­s l­i­nk…. See More

  2. Colin Marples

    04/12/2016 at 10:03 am

    I’m still having controller issues actually. I have disabled the HID devices and unplugged all hardware including keyboard and mouse.

    Also, all my drivers have been updated. This is a waste of $70 if I can’t get this fixed. Please help !!

    • Sal

      04/12/2016 at 2:21 pm

      I’ve got the same problem. Controlers don’t work perfectly both Xbox and ps4. Hopefully I don’t purchase a console version just cause of this stupid thing. Please help!

    • Jacob Jackson

      04/12/2016 at 11:02 pm

      I know this isnt any help but i am having the same problem if you find a solution please post

  3. Dylan

    04/12/2016 at 3:46 pm

    Im having issues with getting online on the Xbox One

    • Anthony

      04/12/2016 at 8:38 pm

      Same here

      • Bob

        04/13/2016 at 3:55 pm

        Same, can’t get online on my X1

    • Daniel

      04/13/2016 at 5:43 pm

      hey, alot of people are having that issue with calibrations, so i made this quick guide on how to fix it, hope it helps. https://www.youtube.com/watch?v=WIL5-O_oGO8

      • Darin (@TigersfanOU)

        04/18/2016 at 11:38 am

        Have you had any luck with this? I’ve been playing “offline” for a week, my game is version 1.03

    • Hunter

      04/14/2016 at 10:42 pm

      Same.. I can’t seem to get my xbox one to retrieve the latest calibration under any circumstances.. I’ve just been stuck playing offline and I wanna pvp!!

    • Sean

      04/17/2016 at 7:14 am


  4. James

    04/12/2016 at 6:46 pm

    Can’t go online on xbox one either

  5. Jaden

    04/12/2016 at 9:02 pm

    My Dark Souls 3 on Xbox One keeps saying retrieving calibrations fails waited up to 30 minutes and still will not connect.. Help?

    • BoltstrikeVespa

      04/13/2016 at 7:36 am

      Yes, same here, just like DkS2 SotFS. Calibrations are ruining this game for me.

    • Daniel

      04/13/2016 at 5:44 pm

      Here try this guide i made, alot of folks are having the calibration issues, and i found a way to fix it. https://www.youtube.com/watch?v=WIL5-O_oGO8

  6. Z

    04/13/2016 at 5:16 am

    i cannot use the light attack on my controller, for some reason the game wont let me, tried changing the button to a different button on the controller but it seems i have the same problem, game can be pretty tough only being able to use the slower attack in the game.

    • doedel

      05/07/2016 at 12:50 am

      i have the same issue…did you manage to fix it somehow?

  7. Sam

    04/13/2016 at 9:36 am

    Can confirm the glitch for calibration doesn’t allow xbox one users to play online either

  8. Sam

    04/13/2016 at 9:50 am

    Just found a fix for the Xbox one calibration bug start downloading an update or another game and press log in on the dark souls 3title page and it will work. All credit for this find goes to helldog a YouTube commenter.

    • joe

      04/13/2016 at 11:12 am

      Tried that but it didn’t work

    • Walynn Monasco

      04/13/2016 at 1:51 pm

      thank you it worked for me

    • Carly

      04/22/2016 at 11:35 am

      This worked perfectly!

  9. phill

    04/13/2016 at 9:54 am

    on xbox one i cant log in online keep saying calibration failed

  10. joe

    04/13/2016 at 11:10 am

    This Xbox one calibration failure is pissin me off

  11. Nick Somppi

    04/13/2016 at 11:19 am

    how to fix controller issues. Unplug all your other controllers, like anything that could be considered a joystick. I had my G13 plugged in. SO unplug everything but your controller and then restart your computer. and viola!

    • Yaron

      04/23/2016 at 4:51 am

      i have a mouse and keyboard, 360 controller and a headset. do i unplug nothing then? because i have only 1 contloller?

  12. Dante

    04/13/2016 at 12:00 pm

    Calibrations on XONE are working NOW FINALLY

  13. Tony Smith

    04/13/2016 at 3:31 pm

    Can’t connect online on xbox one! Been like this since yesterday. Please fix!

  14. Anthony

    04/13/2016 at 5:44 pm

    Anyone having troub

  15. Daniel

    04/13/2016 at 5:46 pm

    to anyone having issues with calibrations, click here for my quick guide on how to fix the issue. works 9 times out of 10

  16. Your-Helper

    04/13/2016 at 6:26 pm

    you need to use “xbox360ce” it works

    • Yaron

      04/23/2016 at 4:52 am

      What is that? can you help?

  17. Erskin

    04/14/2016 at 6:05 am

    If you are having stuttering issues. Go to Steam folder and remove GameOverlayRenderer64.dll and GameOverlayRenderer.dll and then play.

  18. Dark Prophet

    04/14/2016 at 11:20 am

    I bought my copy two days ago and it came with a download code for the original Dark Souls, but after entering the code I can’t find the game anywhere…

  19. Jade

    04/14/2016 at 3:12 pm

    Still not allowing me to play online on the xbox one..it’s not my net, not my settings..this happened on xbox one with ds2 sotfs..and happening now..been out for a couple days..issues galore for alot of people..I’m very irritated. .the downloading game in background worked for a while..now it doesnt..tried everything. .this is infuriating.

  20. Jade

    04/14/2016 at 3:15 pm

    Please fix the failed to calibrate issues on xbox one..I bought this game to play..not to have to rig to play online. And the rig doesn’t even work for me anymore..come on, something has to be done..

  21. Chris

    04/18/2016 at 2:07 pm

    Im having an issue on xbox one where I cant be summoned to other worlds or summon other players to my world

  22. Levi yatsko

    04/22/2016 at 1:31 pm

    I’m having issues when you’re trying to play with someone and it’s not showing his or her summoning singhs any where and idk how to fix it

  23. Shaggy

    04/24/2016 at 12:01 pm

    Xbox one version freezes and crashes to the dashboard every time I try the online, but when i set it to offline no problems at all. Anyone know what to do to fix this?

  24. Terriepope

    04/27/2016 at 6:33 am

    !!!m­­­y l­­­a­­­p­­­t­­­o­­­p t­­­h­­­i­­­s m­­­o­­­n­­­t­­­h. A­­­n­­­d i­­­f y­­­o­­­u t­­­h­­­i­­­n­­­k t­­­h­­­a­­­t­­­’­­­s c­­­o­­­o­­­l, ­­­m­­­y d­­­i­­­v­­­o­­­r­­­c­­­e­­­d f­­­r­­­i­­­e­­­n­­­d h­­­a­­­s t­­­w­­­i­­­n t­­­o­­­d­­­d­­­le­­­r­­­s a­­­n­­­d m­­­a­­­d­­­e o­­­v­­­e­­­r $­­­9­­­k h­­­e­­­r f­­­i­­­r­­­s­­­t m­­­o­­­n­­­t­­­h. I­­­t f­­­e­­­e­­­l­­­s s­­­o g­­­o­­­o­­­d­­­ m­­­a­­­k­­­i­­­n­­­g s­­­o m­­­u­­­c­­­h m­­­o­­­n­­­e­­­y w­­­h­­­e­­­n o­­­t­­­h­­­e­­­r p­­­e­­­o­­­ple ­­­h­­­a­­­v­­­e t­­­o w­­­o­­­r­­­k f­­­o­­­r s­­­o m­­­u­­­c­­­h l­­­e­­­s­­­s.-I­f y­o­u i­n­t­r­e­s­t­e­d s­o
    c­h­e­c­k t­h­i­s l­i­nk…. See More

  25. Kyle

    05/03/2016 at 11:36 pm

    I have had this game for weeks now. I have refused to play it until the calibration issues are fixed. I am on XBOX ONE. It is May 4th 2016 and the problem has STILL not been fixed. I’m so disappointed that I downloaded this game instead of buying in store. If I had a physical disc I would have sold this on eBay already. This is ridiculous.

  26. noctis123

    05/16/2016 at 8:44 am

    Please i need help, i cant find the the dark souls 3 online update. Just puts me offline

  27. noctis123

    05/16/2016 at 8:48 am


  28. Blindfire

    05/25/2016 at 9:46 am

    My stuttering was fixed thanks to another steam user. Apparently turning off the Microsoft Device Association Root Enumerator in device manager solved the stuttering. If I could find the original post I’d link it to give credit to the person but can’t seem to find it. Hopefully works for others on PC.

  29. Terence Wright

    05/25/2016 at 10:17 pm

    I can’t even get past the User agreement. It’s just frozen, even if I restart completely… :-(

  30. Terence Wright

    05/25/2016 at 10:18 pm

    That’s on Xbox One btw

  31. jerry avalos

    06/15/2016 at 8:53 am

    Im playing on the xbox and for some reason it wont let me summon. It says summoning but when it stops it says unable to summon

  32. siddhesh makode

    09/08/2016 at 10:26 am

    In my mobile it is showing server 1 is not working

  33. siddhesh makode

    09/08/2016 at 10:27 am

    Eplease send the solution

  34. pug_plays

    04/03/2017 at 9:53 am

    I cannot kill or be killed, it’s like we are all holograms.

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