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9 NBA 2K16 Problems & How to Fix Them



The NBA 2K franchise has become a massive machine. Each year, basketball fans get an upgraded version stuffed with new features and a roster update that brings the game’s player sets up-to-date with the rosters for the current season. Despite cornering the basketball game market, NBA 2K16 isn’t any different from other games when it comes to bugs. Since launch, Visual Concepts has added software updates and tweaks to fix NBA 2K16 problems.

nba 2k16 1

Read: NBA 2K16 Release Date: 9 Things Buyers Need to Know 

Months after launch, NBA 2K16 problems surface. When they do, the community often finds ways to work around them until a big update from Visual Concepts is available.

NBA 2K16 Problems: Missing NBA 2K16 Michael Jordan Edition Virtual Coin & Extras

At a price of $79.99, NBA 2K16 Michael Jordan Edition for the Xbox One, PS4 and Windows PCs is a luxury. The standard game only costs $59.99. People buy the extras because they want the exclusive Michael Jordan Gear and Virtual Currency that come with the game.

Copies of the physical NBA 2K16 Michael Jordan Edition version of the game get codes that they can use to unlock all of their extras. Gamers who purchased the title though the Xbox Store and PlayStation Store don’t get a code because their version is fully digital. Some users say they haven’t gotten their virtual currency yet at 2K Forums.

There doesn’t seem to be a fix for this yet, with players having to wait until 2K Games can get the extras out to those that purchased digitally. In theory, the extras should unlock some time soon. Some users report wait times as long as a day for the extras to unlock.

“The VC bonus will automatically be added to your balance in the top right corner of the screen,” 2K Games says.

NBA 2K16 Release Details - 1

NBA 2K16 Problems: Muted Sound

NBA 2K16 players won’t hear any music in the game’s menus when they’re streaming. 2K Games confirmed today that this isn’t a bug, but the game acting exactly as they intended it to. There’s no switch to turn menu music pack on for those who like it.

This seems to be the studios attempt at keeping down copyright claims leveled at YouTubers that post game videos online.

NBA 2K16 Problems: MyCareer is Unreadable or Damaged On Your Drive

Rarely, it seems that MyCareer game saves get corrupted. In an ideal situation, there’d be a way to repair the damage and continue your MyCareer save since you’ve likely invested a lot of time and energy into it.

Unfortunately, there doesn’t seem to be a fix for this issue available. If your MyCareer or any other save gets corrupted, you’ll need to start over in that particular part of NBA 2K16. 

NBA 2K16 Problems: Skip the Spike Lee Movie in MyCareer

Users who decide to play through the new MyCareer story mode in NBA 2K16 more than once report not being able to skip through the extras that Spike Lee produced so that they can go straight to the league and earn virtual currency.


NBA 2K16 Problems: Game Won’t Launch on Xbox One

When a game crashes the Xbox One takes users back to the home screen. Some users report that this is happening on a regular basis when they try to play any edition of NBA 2K16 that they downloaded from the Xbox Store.

To fix it Xbox One owners need to go to the My Games & apps area, find NBA 2K16 then check to make sure the game isn’t installing or on the list of games that will be installed soon.

Highlight the game in the list of installed titles and hold down the left trigger, right trigger and View button on the Xbox One controller for a few seconds. Somewhere in the list of attributes should be “32da70e1”. If that isn’t there, you need to uninstall NBA 2K16 then reinstall it from your list of available games in the My Games & Apps area, according to 2K Games.

NBA 2K16 Problems: Can’t Find MyTeam Rewards

Any MyTeam items that came with pre-orders specifically the free packs available with more expensive versions of the game are available directly from the Rewards area within MyTeam.

NBA 2K16 Problems: This Feature is Unavailable. You do not have the required account privileges

Since NBA 2K16’s September launch, some Xbox users have reported that features of the game won’t let them in. “This feature is unavailable. You do not have the required account privileges,” the error messages says.

This issue stems from the online connectivity in most of NBA 2K16’s modes. In order to play the game, users need to have permission to share content using your Kinect on Microsoft’s Xbox platforms. Users need to go into your account settings and change the permissions from your account through your console’s Settings app.

NBA 2K16 Problems: How to Scan Your Face

NBA 2K16 tries to make player simulation as accurate as it possibly can. That’s where the game’s face scanning technology comes in. With the right extras the game will try to create an exact replica of a players features.

Users looking for face scanning on the Xbox 360 and PS4 versions of the game can stop now. 2K Games says that the feature is exclusive to the Xbox One and PS4. What’s, more Xbox One owners need a Kinect sensor to get the feature working. PS4 owners need a PlayStation Camera. Users who have the necessary equipment can add their face in the Options menu under MyPlayer.

NBA 2K16 Release Details - 2

Read: Early NBA 2K16 Release Date Details

MyCareer Files Fail to Load

Sometimes the MyCareer file that NBA 2K16 uses to store information will fail to load, console users report. Why this is happening, isn’t exactly clear. What is clear is that you need to completely exit the game, then enter again to fix the problem. That’s according to community posts at the NBA 2K16 support forum.

Good luck with NBA 2K16 and any problems you run into. Months after launch, 2K Games seems to have quickly addressed early problems. The studio is asking to users to report any and all issues that they run into with the game at its support forum online here.

Visual Concepts and 2K Games only recently announced NBA 2K17It’ll feature Kobe Bryant on its Legend Edition Cover and début sometime later this year.



  1. SAIKO (@Saeed_Roz)

    09/30/2015 at 5:31 pm

    does the game work on windows 8?

  2. Georgiaarapier

    10/01/2015 at 8:33 am

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  3. Robert

    10/02/2015 at 8:49 am

    I can’t even purchase accessories in the MyPLAYER store, as the server hasn’t updated the prices of the items. This gr is garbage, pure trash, and I wouldn’t recommend this game to anyone, especially for 360. No MyCOURT, no Spike Lee intro…waste of money.

    • Daveyon

      10/22/2015 at 9:15 pm

      Im having the same problem

    • brandom

      10/23/2015 at 1:26 am

      having the same probem

  4. Adam

    10/02/2015 at 2:10 pm

    I can’t even play the damn game cause after playing once on pc almost fine it’s decided to go into slow motion on the start up menu almost like a graphics card isn’t installed. I have a brand new rig and it plays everything else perfect!

    • Izzius

      09/03/2016 at 8:35 am

      I got the same problem…I have no idea how to fix it

  5. Jr cap

    10/02/2015 at 3:53 pm

    I keep trying to play Pro Amp and it hasn’t happened since I bought it….is anybody else having this problem? One big reason I got this game is for that….they seriously need to fix this…makes no damn sense

  6. mal

    10/02/2015 at 7:54 pm

    Every time service fail online , it count as a lose even when I’m winning , need to fix that asap!

    • Kobe

      06/13/2016 at 8:44 am

      Mines doing they same thing yours doing how did u fix the problem

  7. Marc

    10/04/2015 at 4:04 am

    commentators are gone leave the game to to fix it

  8. dandan

    10/07/2015 at 9:07 pm

    karl anthony towns looks like

    d’angelo russel face..what happened?

  9. Michael Bout'it Benway

    10/09/2015 at 3:14 am

    Keep getting kicked out in the middle of a match never had that issue with 2k15 an I have the same internet this 2k16 is a$$ need to fix this asap.

  10. Plintz

    10/11/2015 at 8:51 am

    Does anyone encountered being called offensive 3 seconds away from the shaded lane?


    10/11/2015 at 9:09 am

    Me too i keep getting kicked out in 1st qtr of quick matches but it played through in my carreer mode. I play quick matched and thats where my isusse 2k15 still work and they both digital copies smh..i payrd 80 bucks for this bull shit.

  12. Bittner

    10/11/2015 at 5:45 pm

    How do u delete and make a new my team

  13. Monyale

    10/12/2015 at 8:33 am

    I am having problems with the game play every year its the same thing I get on a team and the star player drops im sick of carrying a team it needs to be more realistic who comes in the leage at a rating of 55 stupid, also i cant equipt socks in gameplay that I have paid for, the jordan extra i cant get why is that, also my shot meter does not stop it fills up every shot, 2k need to fix a lot of stuff or im out!!!!!!!!!!!!! oan what ever happened to the option of having a shot then a different shot base need to bring that back!!!!!!!!!!!!!!!!!!!!

  14. Donel HustleHard Hall

    10/15/2015 at 9:49 pm

    2k blows nuts hard. I paid 80 buck$ for a game I can’t even enjoy…I thought doing the download buy was the best thing…WRONG… I’ve been kicked out of park games 257 times..I’ve had the game since it dropped and I haven’t made it past pro5…WTF IS GOING ON…I feel like they just took my doe…and I’m pissed the F off…2k ya need to stop the BS 4 REAL!!!! Fix this ish A.S.A.P

    • Hereticalex

      03/02/2016 at 12:19 pm

      Just saying dude, that’s why I never spend that much on video games anymore. It’s better wait and buy them pre owned if possible especially since 2k hasn’t been right in a couple of years. Too me it hasn’t been right

  15. Ty

    10/18/2015 at 3:17 pm

    I did not have a story mode why is that, and I cant get to it or play in high school

  16. Derek

    10/18/2015 at 11:01 pm

    I bought the MJ edition for $80 and, at first, I got to purchase all of the accessories and shoes for free. Since the 2nd day of the release, it shows a price on everything and some of the Js are locked. Also, “MyPlayer” is stuck with a qtr sleve shirt and it will not let me take it off… complete bs. DO NOT WASTE YOUR MONEY ON THE “SPECIAL EDITION” it is a rip off.

  17. Acrobatic

    10/20/2015 at 11:08 am

    Everything is good. The only things im having issues with is playing mycourt and after i recieved my park reward for my squad winning da park championship now i cant buy anything anymore nd ders so much new stuff to buy after the update. How do i make it where i can purchase clothes again

    • Daveyon

      10/22/2015 at 9:18 pm

      Same problem

  18. Acrobatic

    10/22/2015 at 6:06 am

    Keeps saying i need to update the price to buy clothes but yet it says there is no update .wtf. I havent been able to buy shit for like 4 days nd i have like 25000 vc to spend on clothes. Fix da bs fam

  19. Daveyon

    10/22/2015 at 9:20 pm

    I have the same problem ! NBA store trippin bruhh

  20. Tony

    10/23/2015 at 9:59 pm

    I can’t buy NO CLOTHES in the NBA Store!!!! This is some BS‼️

  21. Paul Cook

    10/27/2015 at 1:23 am

    On the Xbox 360 when I go to my team I get a message that says ‘you do not meet the
    requirements to have a my player account and play online’
    Can you help?

  22. Ben

    11/04/2015 at 3:52 pm

    My NBA won’t let me do the latest update and won’t even let me play

  23. Tremonde Prince

    11/04/2015 at 8:34 pm

    I cant update the game. does any one know whats up

    • Skylar

      03/13/2016 at 4:24 pm

      You might not have enough space to download the update

  24. James Redd

    11/05/2015 at 5:01 am

    I can’t update the game on my PS4. It won’t let me play the game.

  25. Sahib

    11/19/2015 at 6:58 pm

    I’m having so much trouble trying to buy things on the nba store I keeps on saying “the price has not been updated yet

  26. Watetmelon

    11/20/2015 at 4:10 pm

    Why cant i buy clothes in the store

  27. jigga

    11/25/2015 at 10:13 pm

    Whenever I try to play my guy just runs to the corner and I can’t control him or figure out why, really pissed, Ps4

  28. GaryD_ 0128

    12/10/2015 at 6:12 pm

    I have the game on 2k16 on PS3. I have never yet finished an entire game with out the game knocking off when playing online in quick play…Do anyone else out there have this problem? If so, is there a fix?

  29. jesse determan

    12/25/2015 at 3:42 pm

    Just about at the all star game on my career and can’t get to it as it freezes every time I try to play

  30. the turk

    12/26/2015 at 4:19 am

    when spike lee starts to speak in the first scene of my career, the game suddenly stops and never change.

  31. Thomas G.

    12/29/2015 at 11:59 pm

    Does any

  32. Thomas G.

    12/30/2015 at 12:01 am

    Does anybody have the problem where after it clearly saves the mycareer game. You go back to it the next day (let’s say) and it either says the saved file was corrupted or the save file isn’t there at all. That has happened to my every single time I play nba 2k16

    • darrell

      01/01/2016 at 3:04 pm

      DID you ever find out why this is happening and what you can? we are having the same problem here.

  33. Antuan Sconiers

    12/30/2015 at 6:52 am

    they deleted players off all my profiles

  34. Harry Middleton

    12/30/2015 at 3:29 pm

    Every time I travel to another park my friend never comes with me even though he’s in my squad I’m. Not happy can you email me about it [email protected]

  35. darrell

    01/01/2016 at 3:07 pm

    Does anybody know why we have thethe problem where after it clearly saves the mycareer game. You go back to it the next day and it says the saved file was corrupted or the save file isn’t there at all. That has happened to my every time I play nba 2k16.Always have to create a new guy, yet I see all my accomplishments at xbox as we are using the XBOX 1.

  36. Anas

    01/09/2016 at 10:36 pm

    My 2k been loading on 52% for like days nw saying “loading game .. Some features will not be present any help??

  37. Jonathon

    01/10/2016 at 12:51 am

    On my Xbox 360 I keep finishing a game then it would go to load my VC and it will site there forever and not load can someone help??

    • Rocky

      02/07/2016 at 9:21 pm

      I have the same thing happening to me and 2k support could not help me. Did you ever get a fix to it?

  38. Tyler

    01/10/2016 at 10:34 am

    MyCareer mode I finish a game and I am doing really good and when I quit after the game my VC doesn’t save and loads forever so I have to quit and start over every time… Please fix asap!!

  39. Schukopper

    01/14/2016 at 7:54 am

    They make me buy my shoes over, and they’re customized so it’s 3500. And for the lady 2 days my 88 SG had the speed of a 55 Center. I need them to get my speed back and give me my money back that I spent on my kicks

  40. Annhfranklin

    01/26/2016 at 6:43 am

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  41. TROY Singleton

    01/28/2016 at 6:50 pm

    Hey I just bought this game and I don’t see the option for the spike lee version what am I doing wrong? I’m playing on my career mode but it’s like I’m playing 2k15 it’s no difference. It’s for Xbox 360

  42. grock69

    02/01/2016 at 2:10 am

    No what’s more annoying is since the latest updates scrubs now have the ability to beat legends it seems, group of mates and I played the last two days and we all have stls maxed out with all the defensive badges, yet it would seem the ability to stl is almost none existent, even off players in the 60’s and 70’s, like seriously WTF? So annoying and should be fixed immediately! :(

  43. Jackson

    02/07/2016 at 3:17 pm

    I can’t go online and when I do it says make a new my player and when I do I’m still offline WTF IS WRONG

  44. Andrew

    02/10/2016 at 12:26 pm

    Mee too its been like a week^^^^

  45. Andre b. Dunn

    02/11/2016 at 2:36 pm

    My xbox1 will not connect to the server, what should I do??

  46. muarx

    02/14/2016 at 8:13 am

    the game freezes in my career-mode when i reach the allstar-weekend. Please fix that early.

    • chris

      02/27/2016 at 11:48 am

      did you find out why

  47. Dave

    02/21/2016 at 10:45 am

    We have a problem with MyCareer. After creating a character and playing a while, we clearly save it. Then come back the next day to resume playing, and our character is different and not our name. So we then have to going to settings change our characters features and name. after doing that and playing more, save me again, and reloading it back up, we get the same problem, wrong character and wrong name. Is there a fix for this, thanks
    (Xbox One)

    • Arzinho

      07/16/2016 at 2:56 am

      I have the soms problem!

  48. Sam

    02/24/2016 at 2:16 pm

    I have an issue Everytime I try to play pro am and the game loads the graphics are all chopped up and I can’t see anything except these weird split up graphics that would cause anyone to have a seizure

  49. dynamov

    02/29/2016 at 8:12 am

    Game stuck on team logo screen. Please help.

  50. David Patterson Jr

    03/01/2016 at 12:27 pm

    I can’t hook up to server. Some error code. Then when I go to that 2k site to put code in their saying that code isn’t fimillar. Or they saying that they don’t know what code means. I would of been pissed if I had spent 60 on that game. I’m glad I only paid 40.

    • Ali

      04/24/2016 at 8:51 am

      Ik the server sucks I put in the code and it’s says the same thing u said its eighter not taking it or it’s not responding I hate 2k 16 I’m going to live nba

  51. Bob

    03/01/2016 at 2:03 pm

    How do u have VC or coins instead of skill points

  52. Terrance Drayton

    03/05/2016 at 6:33 am

    Does anybody having a problem with not hearing the crowd in the background the only thing I’m getting is hearing the refs making the calls

  53. Ray

    03/05/2016 at 10:37 pm

    I’ve had the game for a while and I’ve only been able to play in the park like 3 times. It always says you need to reconnect your Xbox controller and it’s always already connected and it only happens as soon as we are about to start playing but it works any other time …

  54. Anthony

    03/06/2016 at 7:00 pm

    Went from online to offline and now I can’t save anything. every time I start the game its as if its brand new and asks to make a new my player. Blew $80 on a game I can’t even play offline. Their doesn’t seem to be any fix, and probably won’t be. After looking into it. I can’t believe I’m saying this, but I’m going to get NBA Live. Done with 2k. Two games in a row now with this problem. Should put a label on the game before scamming millions out of people. YOU CAN PLAY AND SAVE ONLY IF YOU NEVER CONNECT TO THE INTERNET WHILE PLAYING THE GAME. NO UPDATES. OTHERWISE DONT BUY THIS GAME. unless you got a constant WiFi. Then, lucky you. Lol

    • Anthony

      03/06/2016 at 7:07 pm

      ∆∆that’s on the Xbox One. And I’m sure your answers have been solved, but I don’t think they have spike and the scenes on 360 and ps4. It’s literally a roster updated version of like 2k10. Add arenas. And that’s it. They have been screwing last gen players now for years.

  55. Alex Gilleo

    03/07/2016 at 6:04 pm

    Can you not go back to high school on 2k16 for xbox 36?

  56. jeff white

    03/23/2016 at 2:23 pm

    On mycareer mode im having a issue on saving my shoe. When i hit the exit and hit yes save this shoe its then telling me Brand logos must be placed on top of all the other components and it jst goes back into the screen where im creating shoe can someone please help me because i now cant continue my career because im stuck here.

  57. Jeffery

    04/08/2016 at 6:14 pm

    For my MyPlayer not saving I quit the game and reset my xbox and I got everything back

  58. Gabe

    04/10/2016 at 3:49 pm

    Can some 1 help me my assignment arrows are gone

  59. mac

    04/12/2016 at 9:17 pm

    In my career after I beat a team and then go to next game i have to play them twice?? Why

  60. Bob

    04/22/2016 at 1:43 pm

    Keeps kicking me out mid game.

  61. Jeff Madison

    05/02/2016 at 6:21 am

    Why is my nba today games not updating its still stuck on march 22 games

  62. Bishop

    05/03/2016 at 1:27 pm

    Im my player i hate when you get took out the game up by 10 points are just up and when you come back in you losing by 7 are 8 i hate that

  63. Myles

    05/06/2016 at 9:52 am

    Can you edit the roster before starting my career so you can have legendary players on rosters??

  64. Yourename

    05/08/2016 at 10:23 am

    efeab30c this bs code and i cant connect to the internet anymore seems like permanently 2k support not giving any ansers what a load of bs

  65. Dylan

    05/10/2016 at 2:01 pm

    My account won’t let me play myteam because it says “This feature is unavailable. You do not have the required account privileges. It’s so stupid.

    • Dread xboxone

      06/01/2016 at 10:09 am

      Im having the same problem

  66. Monkey6644

    05/21/2016 at 4:41 pm

    I got stuck on the contract screen on mygm and I can’t do anything or exit. I have to restart the game to get out but I can’t do anything on that mygm file. PLEASE FIX!!!!!!

  67. Kobe

    06/13/2016 at 8:54 am

    Can’t connect to 2k16 servers pissed off

  68. Bryant

    06/21/2016 at 11:07 am

    It did not let me go to park i don’t know why

  69. Bryant

    06/21/2016 at 11:09 am

    I am so pissed 😡😡

  70. Chris

    06/24/2016 at 2:44 pm

    i have a issue im not sure how to fix im able to load into my park however everytime i get on the dots or squad spot it
    dashboards me … on xbox 1 any advice would be nice

  71. tim

    07/10/2016 at 10:34 am

    how do i fix update new is stuck for years…

  72. Arzinho

    07/16/2016 at 3:05 am

    HELP ME!! Its a great game but everytime i play my Gym and save it and play back the next day of hour i have to make my player again! But the stats remain in tact. I really hate it please help! (ps4)

  73. Ron

    07/20/2016 at 10:37 am

    Mycareer does even show a 2k store anyone know how to fix it

  74. John

    07/30/2016 at 9:15 am

    I have no volume in the mid game interview or the post game conference. It works in the previous game conference, is anyone else having this problem, and is there a way to fix it

  75. Laron Harrison

    08/03/2016 at 9:30 pm

    While playing mycareer games, i seem to stop earning Vc after making 2,477 everytime. Really need help because I’m not sure why that’s happening.

  76. John

    09/19/2016 at 10:25 am

    I have NBA 2K16 for Apple TV and have had continuing problems with the app. The current issue is that the app is crashing after the main page with players Harden, Curry, and Davis featured. I have deleted the game and re-downloaded it and it still crashes with a white screen after pressing “A” to continue on the remote pad that came with the Apple TV. I was previously having this issue on all of my apps, but found a solution to download a free app and “reactivate” my account with the App Store. Now, all of my other games and apps are working fine and just a few weeks later, I’m now having the “white crash screen” solely occurring in this game. Any thoughts/help? Thanks!

  77. Blake Pruzki

    02/18/2017 at 3:07 pm

    I’m having a very major problem in the mycareer. So I have had two files in mycareer and I like to play back in between them. It worked fine until recently when I opened up my point guard file. Everytime I try to play the next game in the season, a pop-up comes up saying”2024 finals MVP”, since I had one the title last year. Then the game blackens out like it’s about to move on, then it takes me back to the gym were you upgrade your player. Is anyone else having this problem, and know a way to fix it. Already tried restarting
    my ps4 and it didn’t work.

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