Home Editorials 15 The Division Problems & How to Fix Them

15 The Division Problems & How to Fix Them

Last updated December 23th

It’s been a month since video game developer Massive and publisher Ubisoft finally launched The Division on Xbox One, PS4 and Windows PCs. In that time the game has matured, with features and small gameplay additions getting added all the time.

The Division isn’t just a game that connects to servers. The game relies of servers, requiring an internet connection before its even playable. That online connectivity and seamless multiplayer experience make The Division the modern RPG that it is. It also means that The Division is vulnerable to any issues with internet connectivity and Ubisoft’s tools behind-the-scenes.

The Division (1)

Players sidelined from saving New York City by these issues are taking to Ubisoft’s forums and communities at large to voice their concerns. They’re finding workarounds and ways to make sure that their friends can keep playing until Ubisoft and Massive have had a chance to address some of the smaller things going wrong with the game.

Gotta Be Mobile has compiled a list of common The Division problems hampering online connectivity, character creation and more. When possible, we’ve also collected specific fixes for these issues too.

The Division Problems: DLC Required Error

Users that purchase The Division Underground Expansion have noticed that despite downloading the necessary files for the expansion, they’re unable to take advantage of the content they added. This is because there’s a mission required for the new content to unlock. Look for any new missions on your map since downloading the new content. It’s the gateway to the other pieces of new content.

Read: The Division Underground Expansion Release Date & Details

The Division Problems: Delta 20001082

Some users following The Division 1.3 Update report that they can’t access some of the game’s missions after downloading the latest update and the Underground Expansion. Specifically, there’s a Delta 20001082 given whenever users try to access the new content, according to The Division Forums.

Ubisoft says this is because of server instability. The publisher will have more details soon.

The Division Underground Expansion

The Division Problems: Delta 20000988

A small number of Xbox One owners report not being able to connect to The Division servers reliably for more than five minutes at a time. Ubisoft says in a recent forum post that its engineers are still working to figure out what’s causing the Delta 20000988 issue in a post on the game’s community forum.

The Division Problems: Mike 20250383 (Sever Down)

There seems to be random spikes in Mike 20250383 errors. Leaving the game’s specific error codes behind for a second, the issue is directly related to disc and digital copies of The Division for Xbox One, PS4 and Windows PCs all not being able to connect to Ubisoft’s servers to log character progression and more. The error code is usually accompanied by, “your account is temporarily unavailable.”

For now, Ubisoft has no estimated time for fixing Mike 20250383 errors and hasn’t shared anything about the issue on its community forum.

The Division (2)

The Division Problems: The Division on PC Crashes

Some The Division players on Windows PCs report not being able to successfully start the game. Troubleshooting tips known to work include, disabling any background presses, reinstalling the graphics drivers for your discrete graphics card manually from NVIDA and AMD.

Next uninstall Microsoft Visual C++ Redistributable on your system, if present, and replace it with Microsoft Visual C++ 2005, Microsoft Visual C++ 2008, Microsoft Visual C++ 2010, Microsoft Visual C++ 2012, Microsoft Visual C++ 2013 and Microsoft Visual C++ 2015.

Then the company wants you to download Microsoft’s Direct X again.

Finally, users are to launch UPlay, go to Games, right-click on The Division and select Properties. Users should click on Verify Files to make sure all the game is working correctly.

The Division Problems: Agent Origins Gear Sets Code Missing

Some users report registering for The Division Agent Origins Gear Sets only to get an email from Ubisoft with a blank area where the code should be. Additionally, Agent Origins Gear Sets aren’t surfacing in the game, even though they should be.

Ubisoft has confirmed that both the blank Agent Origins Gear Sets code and the missing gear sets within the game are being worked on. For the latter, the company recommends waiting for another email with the correct code after talking with support.

Anyone who doesn’t see their Gear Sets after successfully entering a code should check the Xbox Store, PlayStation Store, UPlay Store or Steam for the download that they need. The codes provided in the email unlock the download for the corresponding platforms. Users still need to get that download.

Update: All Gear Sets are available at the rewards vendor at the Base of Operations

The Division (3)

The Division Problems: Graphics Glitches on PCs

Some PC users report that The Division has all sorts of graphics artifacts and issues when they try to play. First, Ubisoft is heavily encouraging PC users to update the drivers for their graphics cards. That makes sense given Nvidia and AMD have both released software updates that improves their performance for The Division. Second, users that are still having issues are encouraging to post the details of their PC gaming setup in this thread on the Ubisoft Community Forum.

The Division Problems: Falling Through Buildings, Objects and the Ground

In some areas, players of The Division are falling through objects and the game’s environment pieces while moving about normally. For now, there’s nothing to do but avoid the area if it continues to happen again and again. PC users are encouraged to submit information about what led to their character getting stuck in an object or falling through the ground here on PC. Xbox One and PS4 have their own threads for reporting this issue too.

The Division (4)

Some say that this has started to happen a lot more now that The Division 1.1 Update is available.

The Division Problems: Dark Zone Level Reset After Update

Due to a visual glitch, some users might think that they have had their Dark Zone level reset since installing 1.1 Update for The Division. This is actually a glitch that Massive knows about, according to the community forums.

The Division Problems: PS4 Owners Get Error Code WC-40355-7

In order to purchase The Division for PS4, players need to add money to their account’s wallet. Users that are on a sub-account have run into error code WC-40355-7. To get around this issue PS4 owners need to add the value of their code to a Master Account instead.

The Division Problems: Missing Special Events for Season Pass Holders

As part of The Division Season Pass, Massive said that it would hold special events open to only those that purchased an enhanced version of the base game or purchased the season pass separately. The pass also includes exclusive gear sets and extras. If you’re having a hard time finding these special events, you aren’t alone.

Massive has confirmed that the events are still on the way, but not yet included in the game. They’ll get added with a forthcoming update, the forum post says. When is anyone’s guess.

The Division Problems: Connectivity Problems

If you’re having trouble connecting to The Division’s servers, try these trouble shooting tips on PS4, Xbox One and Windows PCs.

Good luck sorting out The Division problems plaguing your play experience. Gotta Be Mobile will continue to keep this post updated on the latest issues and fixes for the game.

The Division Problems: “Connecting” Problem

When The Division loads up, the first thing it does is reach out to Ubisoft’s servers to pull down your character, items and profile. Once someone is ready to dive into the game, an orange circle starts showing progress loading the game. Eventually, you end up at the Base of Operations or whatever Safe House you last visited. That’s what should happen.

What sometimes happens is players are calling the Connecting problem. Rather than that round orange icon showing any loading progress, players simply get stuck at the screen for minutes at a time. If this happens, consider quiting the game and restarting your console. Now try and open the game again.

If it continues, chances are that this is an issue on Ubisoft’s end, not yours. You can check server status here.

Tom-Clancys-The-Division

The Division Problems: You Will Be Banned

From the outset, Massive and Ubisoft made it clear that anyone it caught glitching or modifying The Division would face some kind of punishment. Due to a new round of glitches and hacks, the two are getting even more aggressive about stopping cheating. If you’re trying to log into The Division and get a notice informing you of an account ban, it is because Massive has locked your account for using exploits and other cheats. Even using some bugs to your advantage could earn you some kind of punishment.

Read: The Division Cheats & Hacks: 4 Things to Know

The company has a forum thread going about The Division bans here. Some offenses carry very, very stiff penalties like an all-out account ban.

Massive recently took its policy on cheating a step further. Before, the company would issue a temporary ban on users who were cut cheating. The studio’s tools have gotten more sophisticated. Now, the company plans to ban verified cheaters on the first offense, according to this post in The Division Community Forum.

The Division Problems: Can’t Activate Missions in Co-Operative Play

The effortless way that users can form a party and take on The Division’s missions is one of the things the game has going for it. Unfortunately, co-operative play teams often break up after a few matches. This leaves you alone, trying to highlight missions in the game’s map.

Beginning with the Underground update, some users find themselves unable to activate missions in their map after their party leader has left the game. To fix this, users need to take over as party leader from within the in-game co-op menu.

The Division Problems: Delta C-0-1234 Error

With the launch of the 1.5 Update, PS4 gamers have encountered error Delta C-0-1234 when attempting to log into the game with their characters. Ubisoft engineers are aware of the issue, according to a forum post on the subject here.

The Division Problems: No Sound During Survival Cinematics

Since getting the Survival DLC and Update 1.5, some players of The Division for PS4 have tried the new Survival Game mode, only to find that it’s cinematics aren’t working. There’s no word yet on a fix.

The Division Problems: Performance Issues Fixes

On December 8th, Massive confirmed that it’d have a patch for The Division on Windows PCs. This patch will unlock support for DirectX 12, stop Xbox controller issues and fix some performance issues. Players should also find that they don’t lose control of their character anymore.

This patch went out between December 12th and December 16th.

The Division Problems: Voice Chat Not Working on Xbox One

No one is really sure why, but The Division on Xbox One players report not being able to voice chat with friends when they’re enjoying the game together. Early speculation is that the issue is somehow related to Microsoft’s Xbox Insider Program. That program gets users access to new features before everyone else, but often comes with bugs and issues that still need to be sorted out.

Gotta Be Mobile will continue update this list of running The Division problems with any new details and news from Ubisoft and Massive.

 

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47 Comments

  1. Audreyjrisner

    03/08/2016 at 6:03 am

    yup

    Reply

  2. Audreyjrisner

    03/08/2016 at 6:04 am

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    Reply

  3. Tristan Magee

    03/08/2016 at 11:00 am

    I’m on my master account, have $60 in my wallet, and it still wont let me add it to my cart. I’ve tried other games and I don’t get the error code. Take my money!!!!

    Reply

    • Ryan Campbell

      03/08/2016 at 3:19 pm

      im getting the exact same thing have you found a solution yet?

      Reply

      • shooter_gal

        03/08/2016 at 9:47 pm

        If you played the BETA, delete it,then restore licenses, then attempt to add it again. That worked for me.

        Reply

  4. Leo Townsend

    03/08/2016 at 4:51 pm

    I purchased several sets of gear and they don’t show up in my outfit set during the game

    Reply

    • Goidenoider

      03/10/2016 at 1:54 pm

      go to the gift vendor in the rear of the medical unit to the right to receive your items

      Reply

  5. Tristan Magee

    03/08/2016 at 4:52 pm

    Nope. This is the most idiotic problem they could possibly have. Usually Ubisoft lets you give them your money before they deliver an unplayable game.

    Reply

  6. Nick

    03/08/2016 at 5:05 pm

    Pick up.your gear at the reward vendor at the back of the base of operations

    Reply

  7. Roscoe

    03/08/2016 at 5:06 pm

    Not sure about other platforms but I have had a gameplay issue pop up a few times on PS4. It seems that after a reload it won’t let you shoot. You can ads but pulling the trigger to shoot does nothing. Swapping to your sidearm and back to your “jammed” weapon fixes things but this is annoying in the middle of a firefight.

    Reply

    • cheese

      05/06/2016 at 10:13 pm

      Having exactly the same issue. To be honest with such a basic glitch I want to return the game, its a FPS ffs!

      Reply

  8. John

    03/09/2016 at 1:52 am

    Laptop not working not letting me proceed and I see other players that join not passing same thing

    Reply

  9. C

    03/09/2016 at 8:49 am

    Anyone else have sound issues on Xbox one? Almost like it cuts out for less than a second.

    Reply

    • koidragon1980

      03/09/2016 at 10:35 am

      I’m on PS4 but I get odd sound “blips” while running around. Sounds like either npc or random online chatter that comes through for a split second, but I haven’t had any of the game sound cut out on me.

      Reply

      • C

        03/09/2016 at 12:17 pm

        Ya similar issue. Sound blips of silence. Have you had any luck with a fix?

        Reply

        • Roscoe

          03/10/2016 at 2:36 pm

          Nope. I tried adjusting the voice settings but I still heard odd blips of sound no matter where I set things.

          Reply

  10. Dave Gottshall

    03/10/2016 at 8:09 pm

    What are you suppose to download in the Xbox store if you enter the agent origins code but don’t receive the gear?

    Reply

    • El Bambino

      03/10/2016 at 11:23 pm

      exactly. i downloaded the agent origins free gear but i get nothing from the vendor in the back. i guess just wait till ubisoft fixes the problem…

      Reply

  11. Para

    03/11/2016 at 7:35 am

    I have the Gold Edition ob the Xbox One and I do not get the 4 Outfits (Paramedic, Firefighter etc) from the vendor… Anyone got some ideas?!

    Reply

    • dylan

      03/19/2016 at 7:15 am

      You have to go to the rewards vendor in the BASE of Operation, he is behind the staircase

      Reply

      • Para

        03/19/2016 at 7:29 am

        Does not give me anything… Just the NationalGuard, 4 Police Outfits (SWAT, Sheriff, etc) and the sawed off.
        No trace of the Medic, Firefighter though…

        Reply

        • April J

          03/22/2016 at 2:46 pm

          You have go into manage game and manual install the bonus packs it downloads them but doesn’t install them. Do that and restart the game and they will be at the rewards vendor

          Reply

  12. brandon moore

    03/14/2016 at 5:55 pm

    Im hearing a constant static sound

    Reply

  13. Max Powers

    03/15/2016 at 11:29 am

    I’m missing everything from my sawed off shot gun to my outfits I bought any ideas

    Reply

    • k

      03/18/2016 at 6:44 am

      that’s nothing im missing all my inventory and over 150,000 credits thanks ubisoft

      Reply

  14. Peter D

    03/17/2016 at 10:35 am

    Does anybody have there sound slowly cut out to nothing. It starts out with blips then completely cuts out. Not even in game voice chat works but when I push ps button the menu sounds fine.

    Reply

    • Rob

      03/20/2016 at 9:49 pm

      I’m having this same problem. Anyone have a fix? Super annoying…

      Reply

  15. Scott

    03/19/2016 at 5:22 am

    I have invisible NPC’s that don’t load. I hear the voices of them, but there is no actual NPC in it’s place. Sometimes even see floating things that they’re holding, but they are not there. When it comes to the enemies in the PvE, I see the red dots where they’re supposed to be when I scan with the ability but I still do not see the NPC’s for at least 1-3 minutes.. they can kill me though, and usually do. nothing i can do about it. anyone know a fix for this?

    Reply

  16. Conner

    03/19/2016 at 9:21 am

    Does anyone try loading into the game but right after the Ubisoft logo goes it just sits in the connecting screen? I haven’t been able to get passed it for the last 2 days

    Reply

    • michael buller

      03/27/2016 at 7:14 am

      i’m having the same experience just says connecting left it running for 30mins still the same

      Reply

    • Jared

      04/20/2016 at 9:53 am

      I am having the same issue!!! I can load my character, it gets stuck at 58% and will not load. So I created a second character… got her to level 16 and now the same thing is happening to her!!! so disappointed!!! love the game but i will not start over a 3rd time!!

      Reply

  17. Alvarez

    03/20/2016 at 12:36 pm

    I just signed in and my mp7 went missing. “Unequiped secondary” all my mods for the gun are in the inventory except for the gun. If i were to delete the weapon by itself, all mods would had been dismantled. But no, it literally dissappeared.

    Reply

    • Eddie

      03/24/2016 at 12:45 pm

      Same thing happened to me. Gun just disappeared from my inventory. I called up Ubisoft and they don’t have a line for anything but connection issues. The force you to live chat. The representative basically told me “we don’t care, thank you for choosing Ubisoft “…. They suggest you to play the game and hope you items don’t disappear….awesome game///piece of shit customer service.

      Reply

  18. Jeff Hammer

    04/03/2016 at 4:50 pm

    I’m trying to enter into Manhattan and it won’t let me any help??

    Reply

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    04/13/2016 at 7:46 pm

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  20. Hobbszn

    04/14/2016 at 8:47 am

    Since the update patch some of my sound has gone missing,…. I cant hear the cellphone recordings, people talking in general and even normal surrounding sounds.

    Checks setting and i have changed no sound setting or hardware before or after update

    Reply

  21. Caleb

    04/19/2016 at 4:46 pm

    I own the PS4 version and it continuously gives me an error code. Then it tells me to delete the file and reload. I’ve done that twice and still get the error. Anyone else have this issue?

    Reply

  22. Rodney

    05/06/2016 at 4:58 am

    I keep getting a error (Mike 20250383)

    Reply

  23. Charles D Hawthorne

    05/10/2016 at 1:21 pm

    I gave up on it..about to head to game stop traded it in and get the Drake Uncharted…so piss. it being three weeks and only can play 5 minutes before crashing this is bs

    Reply

  24. Patrick major

    06/29/2016 at 10:12 pm

    6 hrs of connectivity problems. But ok now it’s my map that’s screwed up. Activate map and my dude clicks button but nothing. Sometimes a stick figure shows up. Activate map it comes on and move left stick it disappears.

    Reply

    • Brett R

      07/07/2016 at 7:41 am

      I have the map issue as well since first day of new patch. Have had the sound overload issue for sometime!

      Reply

  25. Skip

    07/14/2016 at 4:56 pm

    PS4 – Sound blips to no game sound at all. Serious Dualshock lag issues that come and go.

    Reply

  26. Mahmood-evo

    08/26/2016 at 5:15 am

    i can’t play the game cause they require a ubi soft account and when i press connect to make an account its just loading, please someone tell me what should i do?

    Reply

  27. Cantras

    09/04/2016 at 3:10 am

    I know this is an old thread, but maybe google will lead people here.

    SOLUTION FOR ME:

    1. Uninstall all old Distributables via the Control Panel/Systemsteuerung
    Only leave the newest one in for your system.
    For me that was Microsoft Visual C++ 2013 64bit

    Everything else I deleted.

    2. Uninstall your graphics card driver completely and reinstall the newest one.

    Restart.

    Worked like a charm now The Division is functioning properly.
    It also helped with a CS:GO bug in which the mouse cursor would disappear after closing the console.

    Reply

  28. Sonny

    09/21/2016 at 2:58 am

    Ever Since Ubisoft did a patch on The division I can get all the into character where the screen is distorted. Then in Game play the Screen is also distorted except for the mini map in the top left corner.

    Reply

  29. edi

    12/26/2016 at 5:49 pm

    dont vrk this shit ,,,wtk

    Reply

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