Amazon’s Jeff Bezos Issues Apology
Amazon’s Jeff Bezos issued the following apology for the 1984 / Kindle wipeout act that was all the talk this past weekend. The apologies certainly don’t get any more honest and humble than this one. Somehow, I don’t think Amazon will be making that mistake again:
This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our “solution” to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we’ve received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.
With deep apology to our customers,
Founder & CEO
07/24/2009 at 12:45 am
I’ve always admired how Bezos conducts himself and his company. I only wish more execs would follow in his footsteps of issuing such apologies when their companies mess up.
07/24/2009 at 4:09 am
i agree. it’s ok to make mistakes, especially when you’re dealing with uncharted territory, like e-books. but when you’ve made a mistake, accept it and make amends, instead of just steamrolling over everyone.
on an unrelated note, i read today that Bezos has a startup company in commercial spaceflight (https://en.wikipedia.org/wiki/Blue_Origin). how sweet is that? i wish i had $20 million to take a space ride.
07/24/2009 at 6:13 am
@Rob and Xavier, I agree… Bezos definitely seems like a decent human being and a hell of CEO.
@Ben, yeah, if I had $20 million to spend, that’d be near the top of my list! :)
07/24/2009 at 8:23 am
I like the apology. It seems sincere.
However, I would have liked it more if he had worked the words, “It will never happen again,” in there.
07/24/2009 at 12:55 pm
@Nate, never say never :-) A company the size of Amazon is sure to run into more SNAFUs
08/05/2009 at 9:12 am
Re: In response to Amazon’s remote deletion of 1984 and Animal Farm
Saw you’d written about the Amazon / 1984 flap, and I thought you might be
interested in the petition we launched yesterday:
We have over 1400 signatures already, and signers include Lawrence Lessig,
Clay Shirky, Cory Doctorow and other notable authors, librarians, and
The petition opens:
“We believe in a way of life based on the free exchange of ideas, in which
books have and will continue to play a central role. Devices like Amazon’s
are trying to determine how people will interact with books, but Amazon’s
use of DRM to control and monitor users and their books constitutes a clear
threat to the free exchange of ideas.”
Please have a look, and if you support the cause or think it would be
interesting to your readers, a blog post would be great!
Free Software Foundation