Connect with us


Anyone Experience the AT&T Outage?



AT&T LogoReports this morning are that AT&T suffered a massive connectivity outage through the U.S. northeast and midwest. I noticed my iPhone wasn’t getting a signal at one point this morning, but I was at home and on wifi so it didn’t affect my routine. Still, other people suffered and this has been a recurring incident. This tweet from BestFoodBlogEVR reminds us we can encourage AT&T to not let it happen again.

It took the AT&T rep 25 minutes to finally tell me that there’s an area-wide EDGE/3G outage. At least I got a $25 credit (you have to ask).

A $25 credit x however many customers they have in the northeast and midwest sounds like strong encouragement to me.



  1. Warner Crocker

    07/29/2009 at 7:29 am

    Yep. Had difficulties here as well. Remember you have to call and ASK for the credit.

  2. Xavier Lanier

    07/29/2009 at 8:50 am

    Any idea how long you guys were without service? My wife is in NYC today…wonder if this is why I haven’t heard from her ;-)

  3. Sumocat

    07/29/2009 at 9:59 am

    Noticed no signal sometime before 7, maybe 6:30-ish. Was fine at 8 after I got to work.

  4. Tim

    07/29/2009 at 10:44 am

    AT&T outage… my service has been lousy since the 3GS rollout. After working with AT&T over two-three weeks, I finally paid for a skype out line and cut down my AT&T plan.

    Skype on mac is pretty nifty after you realize you need to go into preferences and set your default country code and if the phone numbers in your address book have an area code:
    1) Open apple’s address book
    2) find a contact
    3) right click on the number and choose Dial With Skype.

    Now if someone would create a skype controlling dash board widget/address book, I’d be golden…

  5. Steve

    07/29/2009 at 11:40 am

    …..At&ts network keeps going down….what good is having a cell phone if u cant use it? I have to be honest i was thinking about getting the iphone, but At&t drives me nuts…this is like the 3rd time this happened in a month. unacceptable. At&t needs to do better than this if they want my service

  6. AJ

    07/29/2009 at 11:50 am

    AT&T has been having statewide outages in Hawaii as well. 2 or 3 major network failures within the past year. Completely unacceptable!

  7. neuro

    07/29/2009 at 1:22 pm

    Unbelievable – how lousy ATT’s service and coverage is. I guess its a sign of the pervasive stupidity of people that they would still flock to ATT for the iPhone, overpay on the Monthly Recurring Charge and put up with this.

    Go to Sprint or Verizon. Great service, voice quality, data speeds and reliability.

    And Sprint is a LOT cheaper.

  8. S7

    07/29/2009 at 1:23 pm

    Some AT&T rep just told me that they don’t have permission to issue credits for service outages. WTF!

  9. J. Edgar Hoover

    07/29/2009 at 1:47 pm

    And sprint is a lot cheaper? Aren’t they still bankrupt? Or did the Pre save them from total annihilation? You would think since At&t had previous telecommunication experience before the widespread use of cell phones, they would have a bigger and more powerful base of service. But I guess not. :P

  10. Josh

    07/29/2009 at 1:59 pm

    Sprint may be cheaper, but hey lost 257,000 customers in just this quarter. They will be the cheapest around if they go out of business. No service charges at all!

  11. Shut It

    07/29/2009 at 4:23 pm

    You people are rediculous. You think that Verizon or Sprint or TMO never have network problems? Things crop up that are unexpected. What if you were waiting my table at the restaurant at which you work and you had to go to the bathroom while you were taking my order….should I ask you to pay me money out of your pocket when you get back because I was inconvenienced….please. Everyone has this “I’m owed something” attidude. Get over yourselves.

  12. Adam

    07/29/2009 at 7:41 pm

    I was up early this morning for a flight from Boston to DC. On my way to the airport around 4:30 AM I noticed my iPhone had full bars but no data connectivity over 3G or EDGE. After arriving in DC around 7:30 AM, the problem persisted, and the coworker I met up with there was experiencing the same problem with his iPhone. In the car on our way to our destination, both of our phones buzzed with new email alerts at 8:00 AM on the dot, indicating data had been restored.

  13. Dean

    07/30/2009 at 9:04 am

    Funny, here in Michigan, I had cell phone service all day yesterday with AT&T. But my internet phone service (Wide Open West) was out for several hours – it was some problem with regional phone service in Michigan, Illinois and Indiana. I did have internet connectivity though. I wonder if WOW’s problems were related to AT&T’s?

  14. Chris

    08/01/2009 at 3:04 pm

    The problem is not with AT&T bit the amount of data people are using. AT&T nor any other network anticipated how much data the iPhone specifically sucks down. Had the iPhone been on Verizon or t-mobile or sprint there network would crash a lot too.

  15. Butch

    08/04/2009 at 8:36 am

    Asheville, NC
    No service at all last night and only intermittent service this morning(dropped calls, no service, one way links). Looks like the 3G system for AT & T isn’t ready for prime time yet.

  16. slfashe

    08/09/2009 at 10:21 pm

    I am having consistent problems with my AT&T service. I have no signal frequently now at my house in West Asheville. I live 1/4 mile from the AT&T store. Plus, calls at my office downtown often don’t ring. They keep going straight to voice mail. It’s getting really old.

  17. Andrew

    08/11/2009 at 8:58 pm

    Seems like something went down with [email protected] in flint michigan today at least 5 people in the area I know of can’t use the service

  18. Dave

    08/12/2009 at 3:56 am

    I’m having prolems on the FL panhandle…ever since yesterday at around 6pm my iPhone is useless unless I turn 3g off! I still have full bars and a 3g symbol when it’s on, but it auto disconnects calls and will not allow any data transfer. Edge is working fine.???? CD says no outage….I don’t believe them.

Leave a Reply

Your email address will not be published. Required fields are marked *

This article may contain affiliate links. Click here for more details.