Like a lot of folks, I love my iPhone, but am fed up with AT&T. Seth “the blogger guy” from AT&T put together a video in an attempt to educate all of us on how difficult it is to let subscribers reach out and touch someone. Apparently, smartphones are to blame. “We thought it’d be a good idea to take what’s being said head on.”
I don’t like this video because Seth (and the AT&T team behind the video) offer up a lot of excuses without taking any blame. Is it really a surprise that your network is going to get hammered when you’re selling so many smartphones? Is it a surprise that us subscribers are going to actually utilize the 3G service that they pay $30 per month for?