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AT&T’s Website Counts Down for iPhone 5 Pre-Orders, Business as Usual at Sprint, Verizon



Ahead of the 12:01 AM Pacific Time pre-order availability for the iPhone 5, we’ve found Apple’s web store to be down. Now, it appears that AT&T has shut down its website ahead of the pre-order start time. Rival carriers Verizon Wireless and Sprint both are fully operational at this time.

Curiously, it isn’t just the AT&T Mobility side of AT&T’s web portal that is down–the entire site is down and not just the portion.

Screen Shot 2012-09-13 at 10.03.11 PM

For AT&T customers, at this time, it means that you cannot check your upgrade eligibility ahead of the iPhone 5 preorder commencement time. If you go to and click on the iPhone tab and click on the ‘Buy,’ you’ll be greeted with the fact that the Apple store is down. In the past, you were taken to a page detailing the various models that are available, pricing, and are given the option to check upgrade eligibility for AT&T, Sprint, and Verizon.

In past years, AT&T’s website had struggled with the heavy amounts of traffic surrounding the iPhone launch and/or preorders. Hopefully, with the site being down, AT&T is able to optimize its site to handle the massive influx of traffic to accommodate the iPhone 5 preorder. The iPhone 5 is described by Apple to be the biggest thing since the original iPhone as the new device will be supporting 4G LTE for faster mobile broadband connections as well as migrating to a larger 4-inch display for the first time.




  1. Greg

    09/13/2012 at 11:23 pm

    Not true.. I am an AT&T customer and you can get on the site it’s clearly says log in right underneath the event count down…… Open your eyes before you criticize

  2. Kristin

    09/13/2012 at 11:55 pm

    I saw the same as Greg… Was able to order at 2:48am Eastern on

    • Jon

      09/14/2012 at 12:13 am

      How’d you get past the Loadin screen at AT&

      • Kristin

        09/14/2012 at 12:16 am

        I had the site up with the countdown on, glanced at it and was able to pre-order early. My receipt email was rec’d @ 2:52 am.

  3. Liz

    09/14/2012 at 12:21 am

    I tried logging in and it won’t let me how we’re you able to login?

  4. dee

    09/14/2012 at 12:28 am

    ive been trying since 1201am and nothing but ERROR stuff from the AT&T wireless website, and nothing still from

  5. parwinder

    09/14/2012 at 12:31 am

    it is 12.30 and its is still down……what is going on with att guys. i dont wait long to get my iphone 5,

  6. john

    09/14/2012 at 12:32 am

    att web iphone 5 preorder under maintainance

  7. B

    09/14/2012 at 12:34 am

    Sprint’s site crashed after like 3:03am, finally back up at 3:34am. I had to order my phone through apple

  8. john

    09/14/2012 at 12:39 am

    att site up just finish my order took 38mins

  9. Sue

    09/14/2012 at 12:43 am

    ATT site is still down! Really???!!! It’s almost 45 min. past the pre order start time!!!

  10. john

    09/14/2012 at 12:48 am

    when you showed messaged ‘maintainance” keep refreshing until web work
    it worked me
    i refreshed morn 100 times unti get my order

  11. Sue

    09/14/2012 at 12:50 am


  12. sally

    09/14/2012 at 12:53 am

    Why is it saying it’s going to cost 600+ for an upgrade??

  13. joe

    09/14/2012 at 1:08 am

    Sprint’s site is down hard says down for upgrade after long delay

  14. joe

    09/14/2012 at 1:09 am

    sorry meant Sprint site is up but you can’t sign it to buy anything

  15. Bruce

    09/14/2012 at 1:19 am

    Use the Apple Store App – I just bought 3 of them trouble free in about 10 minutes with no waiting whatsoever!!

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