Home Editorials Batman Arkham Knight Problems: 5 Things to Know

Batman Arkham Knight Problems: 5 Things to Know

After months and months of anticipation, Batman Arkham Knight is finally here for PS4, Xbox One and PC. And while the game is getting solid reviews, it’s not perfect. Batman Arkham Knight problems are starting to emerge for Xbox One, PS4 and PC users and today we want to take a look at what you need to know about these initial issues.

Yesterday, after several years of development, Rocksteady Studios and Warner Brothers released the third installment in the Batman Arkham video game series. The game, Batman Arkham Knight, follows in the footsteps of 2011’s Batman Arkham City and it thrusts PS4, Xbox One and PS4 users into the shoes of Bruce Wayne, also known as Batman.

The game, set in Gotham City, introduces several new characters and a host of new gameplay options including the ability to seamlessly switch from Batman to one of his allies which include Robin, Catwoman, and Nightwing.

Batman Arkham Knight has only been out for a day but it has already received solid reviews from Xbox One, PS4 and PC users and critics who have all raved about its graphics, puzzles and variety in gameplay. The new game is not without its problems though.

Batman-Arkham-Knight-New-Screenshot

We’re just a day removed from its release date and we’re already hearing about a number of Batman Arkham Knight problems on the PS4, Xbox One and PC. Some initial hiccups are normal and today we want to take a look at what we think current owners and prospective buyers need to know.

With Batman Arkham Knight problems already emerging for PS4, PC, and Xbox One, we want to take a look at five things you need to know right now as we push away from the game’s release date.

Batman Arkham Knight Problems Emerge

The first thing you need to know, if you own the game or you’re thinking about buying the game, is that there are Batman Arkham Knight problems plaguing users on the PS4, Xbox One and PC. This isn’t surprising at all. Bugs and issues are always present immediately after a game’s release.

Warner Brothers’ forums are filled with complaints about the game including Error CE-34878-0 issues on the PS4, various issues with the Batmobile including this one on Xbox One, issues with cutscenes, Harley Quinn DLC problems on the PS4, Batman season pass problems, problems launching the game, problems with the game’s well-known Detective Mode, missing Flashpoint skin, problems with missions, problems saving the game, and more. The developer’s forums are full of complaints just a day after the game’s release.

We’ve been playing the game ourselves and thus far, we haven’t run into any major problems with the Xbox One version of the game. That said, we’ve barely scratched the surface of the open world game and there’s a good chance that we’ll run into problems down the road. This is a massive, complex game and there are bound to be bugs and issues.

Batman Arkham Knight problems will almost certainly continue to emerge as we push away from the game’s release date and it will be up to owners of the game to report bugs and up to the developer to fix those issues as time goes on.

Batman Arkham Knight PC Performance

PC Batman Arkham Knight users have been extremely vocal about the game’s performance Many PC users have run into major issues with the game after its release, so many, that the developer has taken out a thread to address the PC Batman Arkham Knight performance issues plaguing many owners.

Owners of the PC version of the game are complaining about bad looking graphics, glitches, lag, lock ups and freezes, and other general problems with the game’s performance. In response, the company has told owners of the PC version that it’s monitoring the problems and that those unsatisfied with the game can request a refund:

Dear Batman: Arkham Knight PC owners,

We are aware that there are performance issues for some users playing Batman: Arkham Knight on PC.  WB Games is working diligently with our development teams, NVIDIA and AMD, to identify and fix the issues as quickly as possible.

Please know that we value input from those who are playing the game and we are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support.  If you are experiencing any issues with the game, please be sure to report it to support.wbgames.com.

In the meantime, we wanted to provide recommended, in-game graphical settings for those with minimum and recommend specs hardware.  We will provide recommended settings for the Ultra specs as soon as we are able to conduct more tests. At the bottom of this post, you can find additional information that may help alleviate some of the most frequent issues that some players are experiencing.  Also, for reference, we have included a list of the minimum, recommended, and ultra hardware requirements.

If you purchased your copy of the game through Steam and are not satisfied with your experience, you can request a refund at help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds).

Thank you for your patience as we work on resolving these issues and please be sure to check back for updates.

The letter has further fueled the fire because the developer simply outlines some settings to change in order to fix some of the graphical and performance problems plaguing the PC version of the game.

Bug Fix Updates

Before you get frustrated or sell the game, it’s important to know that this is an extremely big and ambitious game with lots of moving parts. And because it’s such an important title, there’s no way that Rocksteady and WB still stop support for the game anytime soon.

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The developers aren’t going to sit on their hands. That’s why the issued this letter to PC owners and that’s why they have set up ways to communicate. They want to fix these problems and we’re going to see bug fix updates roll out for all versions of the game in the weeks and months after its release.

The company already rolled out a massive 3.5GB day one patch to address some of the initial problems and we expect the developers to roll out fairly regular patches for this extremely popular game. The release dates are impossible to predict but you’ll want to keep an eye on the game’s forums for news about upcoming fixes and patches.

How to Report Batman Arkham Knight Problems

The developer will be monitoring the game’s forums for bugs and problems so it’s important that you provide feedback about any bugs or issues you run into. Reporting your problems will do a lot more good than complaining about them to Rocksteady and WB.

If you have a general problem with the PS4 or Xbox One version of the game, you’ll want to head to the developer’s general support forum which you can find here. If you are looking to provide feedback about the PC version of the game, you’ll want to head to this part of the forum.

It’s important to note that the company has a very specific template that it wants you to use when you report a Batman Arkham Knight problem with the PS4, Xbox One or PC version of the game. You can find that template on the forum here. If you are extremely clear and detailed, there’s a good chance Rocksteady will provide a fix in an upcoming update.

Where to Find Help

If you run into issues with the Xbox One, PS4 or PC version of Batman Arkham Knight, you’ll want to post your issue on the appropriate forum. This way, forum moderators and other players can respond to it and potentially offer a solution for the issue ahead of an official patch. You can also take out a ticket because the forums only go so far. From the developer:

Please be aware this is not the official outlet to obtain support for any version of Batman: Arkham Origins. To get fully delivered service, you’ll have to log a ticket with our Customer Support:

To create a ticket, please visit: http://support.wbgames.com/ and a support official will be able to better help you resolve your issue.

Furthermore, if you live outside of North America, WB Games has set up some additional resources for you if you need help with your problems:

For our users based in Europe, the Middle East, and Asia, WB Games has a team dedicated to helping you resolve any issues you might encounter.

Should you need support, please contact them at:

Email Support:  WBGames.IntSupport@warnerbros.com

Support Center URL:  http://support.wbgames.com/  (choose your region on the left side of the page)

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These are all solid resources but there are some other places to check out if you run into problems with your version of the Batman Arkham Knight.

The Reddit megathread for the game is a great place to post and discuss problems. There a ton of PS4, Xbox One and PC players discussing things they’ve seen during their travels in Gotham City and there’s a chance you’ll find a useful workaround for your problem there.

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30 Comments

  1. James

    06/25/2015 at 8:00 pm

    I just ran into a Glitch where i had made it 34% into the game…. my brother wanted to try the game out so he made a new save game. no problem there. But when i reloaded back into my save file it for some reason checkpointed in a location outside the city limits in my Batmobile so whenever i spawned i just floated in a white road for several seconds than it would warp me out into the ocean to endlessly loop fall into the water in the batmobile. and if i wanted to try and fly out of it i was so far out from the city i’d fall into the water. sometimes i would fall through and fall for a long time before dying and the game resetting me to the white road. where it happens all over again………. dang it and it was so fun until this game breaking glitch.

    Reply

    • Matt Gonzalez

      06/26/2015 at 9:12 am

      I JUST got the same issue. Is there any resolution?

      Reply

    • Steve

      07/07/2015 at 8:05 pm

      I also just ran into this issue. I’m 35% done and can’t find a way to resume my game.

      Reply

  2. Devin Duarte

    06/26/2015 at 6:37 pm

    37% in. The Arkham Knight has a cloudburst tank that I weakened. It proceeded to attack me but I died. When I re spawned he wasn’t there. Instead he was over the other side of the map and I can’t get to him. I tried restarting and wouldn’t work.

    Reply

    • Maurice

      02/26/2016 at 2:22 pm

      Did you get a resolution for this issue because this is EXACTLY where I am at?

      Reply

  3. Dexter Adams

    06/26/2015 at 8:25 pm

    PC Problems? XD hilarious lol

    Reply

  4. Sierra

    06/27/2015 at 11:09 am

    Playing it on ps4 is just as bad. sometimes Batman freezes in place, and the Harley Quinn DLC is glitchy for me. (The DLC is crap anyways, as much as I love Harley.)

    Reply

  5. Sierra

    06/27/2015 at 11:14 am

    OH and Harley in the DLC keeps freezing in one spot for me. I can’t get past this level because she just. Won’t. MOVE. I have tried everything… I’m close to trashing this game.

    Reply

  6. J

    06/27/2015 at 6:12 pm

    I downloaded it on ps4 because of the exclusive content. I didn’t get anything but the new 52 skins. Any one else have the same problem?

    Reply

  7. Dev

    06/28/2015 at 7:40 am

    Just bought this game and it froze just as it was about to start..this is after the huge update installed .

    Reply

  8. Tyler Baker

    07/04/2015 at 6:49 pm

    i’f seen slowdowns and cut scenes…..so much for being seemess….

    Reply

  9. Matthew Shaw

    07/07/2015 at 6:33 pm

    Same here on the PC. 31% in and outside the city in the Batmobile. The last checkpoint was saved trying to complete all the bank robberies with two face and had issues there with the thugs stuck in the walls by the garbage truck so I kept restarting then quit. I go back in later now this bug. It is the only major issue I have had. It would freeze for a second every now and then but never have any severe slowness issues.

    Specs

    ASUS P8Z77-V DELUXE LGA 1155 Intel Z77
    Intel Core i7-3770K
    NVIDA Geforce GTX 980
    16GB DDR3 Ram
    Sound Blaster Z

    Reply

    • Matthew Shaw

      07/08/2015 at 1:23 am

      Update:

      You can load a saved backup to resolve this. When you choose your save hold down L1 & R1 on your controller for 10secs and you will be able to choose a backup. I was able to resume play at 31% complete. I have read you may lose 3% on the total completion but at least you will be able to play again without starting over.

      Reply

  10. Jesse

    07/26/2015 at 11:36 am

    My cousin plays the xbox1 version and when after he passed the encounter with scarecrow on the blimp, everytime he continues on and when he exits abs congress back it takes him back to where scarecrow escaped from the blimp on 30% of the game is this a bug? Or the fact he had another game on slot 2?

    Reply

  11. jony18

    08/15/2015 at 1:26 pm

    My problem is, i can’t complete the 100% i’m at 98%, for some reason i can’t get inside the headcuartes of the arkham knight to get the riddler stuff, and first STAGG dirigible don’t let me get 2 riddler stuff cause the riddler tell me that i need to clean the room first, but there is no one there D:<

    Reply

  12. Hector

    08/17/2015 at 5:59 pm

    I cant install the batman beyond skin or the new 52 skin pack. According to PSN it is installed. However, my ps4 says “WAITING TO INSTALL.
    What can I do. The game is a digital version.

    Reply

  13. Pat

    08/22/2015 at 9:21 am

    I beat the story line then did a bunch of side missions game was saved. Then after this update it deleted all my side missions and pushed my story line back to where you protect gordans daughter with the tank

    Reply

  14. abel

    08/29/2015 at 12:49 pm

    Help!
    I recently beat batman arkham knight however I started a new story on knightmare mode and played up to 17% turn off the game and started it up the next day. When I continue on knightmare mode the game starts me back up in the ending on top of gcpd to activate knightfall protocol, weird!

    Need help of solving the problem! I’m guessing you need wifi to start back up on knightmare mode but I wouldn’t know just guessing.

    Reply

    • Jeff

      09/30/2015 at 1:58 pm

      I’m having this exact problem. Except I had advanced to 62% completion on game+. If anyone has any help, please let me know.

      Reply

  15. Mario

    10/02/2015 at 12:08 am

    I can’t get past 7% after injecting the last canister it cuts to joker pulling out the gun and my ps4 closes the application and removes the disc. Wtf?

    Reply

  16. Dom

    10/12/2015 at 10:38 am

    when i continue story, it goes back to the “GCPD Lockdown” DLC but i already finished it, it keeps going to the ending where you surrender penguin at the rooftop, I really need help please report bug.

    Reply

  17. Tim

    10/14/2015 at 10:03 pm

    I recently started playing it on Xbox One. I cannot seem to advance with the Gunrunner side missions. I am stuck at 40% and have been waiting on Nightwing to find another vehicle. I went and completed as much as possible in the meantime, collecting all of the riddles and several other things. I set Gunrunner as a waypoint in the menus and I get the same responses that he is still looking. Something is preventing this from triggering another mission and I can’t seem to figure it out. I have stopped short of heading to the Studios for the first of the final two story missions. I read that the Most Wanted missions are not available beyond that. Anyone else hear of this issue?

    Reply

  18. ☢ Michael-sama

    10/16/2015 at 12:04 pm

    I have the same problem as the user Dom, i play on PS4, never had any problem with this game before.
    Now i can’t have 100% in the main story, i hope this is fixed soon.

    Reply

  19. Chaz

    11/15/2015 at 4:26 pm

    I can’t use deep tissue scanner help wtf

    Reply

  20. Benjamin

    02/02/2016 at 3:12 am

    Bought this game recently for my Nephew who is 10 y/o. Who is usually okay with most other M rated games. Like Star Wars Battlefront. Sadly I with be returning this game. There is too much frequent bad language, horror, torture, and graphic movies.This is definately a dark game, and at the higher end of the mature rating. I’d possibly even describe this as MA 18+. The content is not fully reflected in the rating description.

    Reply

  21. soumiksarker

    02/11/2016 at 2:22 am

    i came to the stagg airship mission but i cannot see the ships in the sky,,,, i can only see the bat symbol and the distance.. please help

    Reply

  22. Austin

    02/12/2016 at 5:05 pm

    Hi, I’m playing the Xbox one version and I downloaded the 2016 Batman vs Superman pack. When I set the 2016 batmobile to “active” it won’t load the game. It freezes on the loading screen? The 2016 batman skin works just fine. But the batmobile doesn’t work? Do I need to complete the story first? Any help on this would be appreciated. I really want to drive around in the new Batmobile.

    Reply

  23. chloe gutierrez

    03/07/2016 at 7:40 am

    Ive been playing this ps4 and when i enter the batmobile it puts me in battlemode and when i exit the batarang is stuck in my hand wtf.. I think the game is glitchy.. It made my controller stuck for other games mostly .. My controller was working fine till that happen.

    Reply

  24. Tyler Baker

    04/02/2016 at 11:56 pm

    enemies spawning in cars, cape pixilations…….i gotta ask, what did rocksteady fix, exactly in that whole year delay?

    Reply

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