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Best Buy Destiny Beta Codes Missing for Many



Gamers are worried and frustrated over the Best Buy Destiny beta code distribution one day before the Destiny beta release arrives on PS4. The PS4 Destiny beta launches one week before the Xbox version, and the only way to play is with a code that comes from pre-ordering Destiny. Best Buy Destiny beta codes are not available for many gamers who pre-ordered the game.

Update: Best Buy Destiny Beta code access is still down. New details below. Amazon delivered a Destiny Beta code seconds after ordering.

While the Best Buy Destiny beta is a big deal for the company, including Destiny Beta tournaments in many stores, the retailer is incapable of delivering Best Buy Destiny beta codes to many who pre-ordered the game from the popular retailer.

If you don't have a Best Buy Destiny beta code the day before the PS4 Destiny beta you aren't alone.

If you don’t have a Best Buy Destiny beta code the day before the PS4 Destiny beta you aren’t alone.

According to Bungie, if you want to play the Destiny Beta you need to pre-order a Destiny version, which includes access to an early version of the game. They list Best Buy as a partner and suggest contacting the retailer if you don’t receive a Destiny Beta code.

After placing an order two days ago, and waiting the 24 to 48 hours that Best Buy claims it takes for someone to send you a Best Buy Destiny beta code, there is still no code available and Best Buy Support only suggests checking spam folders.

We are not alone in wondering where our Best Buy Destiny beta code is. Twitter is flooded with gamers asking where their Best Buy Destiny beta code is. The PS4 Destiny beta starts on July 17th, leaving many gamers wondering if Best Buy will be able to deliver a code in time to play at the start of the PS4 Destiny beta.

This is just a small collection of Best Buy Destiny beta code complaints found on Twitter. Although the official support channels are not helpful there is a Best Buy forum post that offers an update, but is notably lacking any promise that your Best Buy Destiny Beta code will arrive in time for the PS4 Destiny beta start.

Best Buy appears to be manually sending out codes after verifying orders, or otherwise introducing some type of delay in sending out valid Best Buy Destiny beta codes. If you ordered before July 11th, you can register for a Best Buy forum account and message your details to Gaming-BBY. You’ll need to get a new account as this is not linked to your Best Buy or My BestBuy account. After that you’ll need to wait for a response that hopefully includes your Best Buy Destiny code.

Best Buy Destiny beta codes are missing for many customers.

Best Buy Destiny beta codes are missing for many customers.

If you are looking for your Best Buy Destiny beta code and you ordered after July 11th, all Best Buy knows is that you need to wait. The company representative specifically asks customers not to message Best Buy forum staff about missing Destiny beta codes.

“If you placed your pre-order 7/11/14 or later, please be aware that we are still working on sending out that batch of beta codes. Please do not message Gaming-BBY if your pre-order was placed during that time frame. If it was placed prior to 7/11/14, please follow the steps below.”

Despite promises, complaints of missing Best Buy Destiny beta codes pile up in the Best Buy Forums where Best Buy does offer hope that codes will arrive today, but avoids a promise. Matt-BBY tells angry gamers,

“Getting these codes sent today is certainly our hope. I will keep you all updated by replying to this thread as I learn more.”

If you are still waiting for your Best Buy Destiny Beta code you may want to explore other options, but at this point the outlook is not good. Amazon notes that it can take up to two days to for an Amazon Destiny beta code to arrive as well.

Matt-BBY shares another update, with no ETA.

Thank you very much for your patience while we work on getting the Destiny beta codes sent to all customers that have currently pre-ordered. For those that have had a chance to read other messages of mine, you are aware that we have not been able to send codes for pre-orders placed since 7/11/14. I know that the beta access begins tomorrow, and I am truly sorry for the delay you have experienced so far.

I have learned that this delay is due to a systems issue that is impacting our ability to send these codes. We are working to resolve this issue, but I don’t currently have an estimated time on when we will have it fixed. As soon as I learn more, I will be sure to update you here.

For those that have sent messages to our Gaming-BBY inbox, please know that we are not ignoring these messages. We are waiting to be able to send codes for all impacted pre-orders at one time and are unable to process them with another method until the systems issue is resolved. If your pre-order was placed prior to 7/11/14 and you have yet to receive your beta code, we will also need to resolve this systems issue before we can research and send a new one.

I would like to again apologize for this delay and I will continue to keep you updated as best I can.



  1. Destiny

    07/16/2014 at 1:28 pm

    Look Both Walmart and Best Buy are gonna start E-mailing Beta Codes on July 17th.

  2. [email protected]

    07/16/2014 at 5:06 pm

    How is this not false advertisement. i pre ordered through best buy. now i regret it. i predict i will miss the beta entirely, i also have a friend who re prdered months ago and still hasnt got a code.

  3. Michael

    07/16/2014 at 6:20 pm

    I pre-ordered a game at best buy and never got it so what do I do now

    • Sean

      07/18/2014 at 9:29 am

      Call Best Buy directly. I did. I pre-ordered on 7/16. Called on 7/17. Received code on 7/18.

  4. KingCJ

    07/16/2014 at 9:01 pm

    Malicious And Destructive (M.A.D.) is up and running on Destiny! A clan comprised of experienced and mature Playstation gamers from across the globe. Be one of the founding members! Simply log onto and search for us under clans. All we expect is maturity, activity a few times a week, and a willingness to help your fellow guardians in there quest to become legends! I look forward to your applications and exploring the Galaxy with you!


  5. destrike

    07/16/2014 at 11:56 pm

    There’s an easy fix. I didn’t get a beta code myself after pre ordering in store. I went into best buy on Monday, cancelled my preorder and preordered at ebgames. My code was printed on the receipt there and then.

    Best buy fudged up the early access codes for ffxiv last year also.. Company deserves to be boycotted when it comes to preorders etc or anything that needs them to supply additional info/codes. Pathetic customer support and they seem to like it that way.

  6. anonsos

    07/17/2014 at 5:05 am

    Best bet is to cancel your pre-order, then going to gamestyop and ordering from them.. You beta code will be given to you on a destiny beta flyer. I got mine that way. Now, all im waiting for is for Bungie to sent me my beta dl code after i registered my beta code with them two months ago.. The beta is starting today at 10am PDT – 5pm GMT…

  7. Laura

    07/17/2014 at 5:52 am

    After waiting 48 hours from my preorder I called Best Buy customer service and was emailed my code within 2 hours. Also received a call back to make sure I get it.

  8. GoonieGooGoo

    07/17/2014 at 6:09 am

    I pre-ordered on AMAZON and registered the code on Bungie’s website…….they still haven’t released the codes on the website to my account yet.

  9. GoonieGooGoo

    07/17/2014 at 6:30 am

    On PS4 and PS3, the Destiny Beta will begin on July 17th at 10AM PDT.

    On Xbox One and Xbox 360, the Destiny Beta will begin on July 23rd at 10AM PDT.

    The Destiny Beta will be OFFLINE for maintenance on all systems from July 21st and July 22nd PDT.

    The Destiny Beta will close at end of the day on July 26th PDT.

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