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Call of Duty: Advanced Warfare Day Zero Server Problems

The Call of Duty: Advanced Warfare Day Zero server problems are limiting the option to play for many users while Activision, Sledgehammer games and Xbox Live pretend everything is working just fine for the early Call of Duty: Advanced Warfare release.

Many users are seeing a Call of Duty: Advanced Warfare Day Zero server error saying the “Call of Duty: Advanced Warfare service is not available at this time.”

Gamers who pre-ordered the game unlocked the option to play Call of Duty: Advanced Warfare for 24 hours before the general release, which means basically everyone can play the game, even if they walked into Walmart today and bought the Call of Duty: Advanced Warfare Day Zero edition without a pre-order.

Call of Duty: Advanced Warfare Day Zero server problems hamper release.
Call of Duty: Advanced Warfare Day Zero server problems hamper release.

In addition to weapons, gamers were told they could play Call of Duty: Advanced Warfare a day early and get Double XP. This is an important part of leveling up faster in Call of Duty: Advanced Warfare. If you spend a lot of time today you can in theory unlock many of the multiplayer perks, power-ups and specials twice as fast.

In theory this is a great idea, but like most other new games the company releasing it is not ready for gamers to actually play online. Despite bragging about record pre-orders over the summer and being the most pre-ordered game for the last three weeks according to vgchartz, no one was ready for gamers to actually play the game.

While trying to play Call of Duty: Advanced Warfare Day Zero to earn Double XP we ran into problems that according to all status alerts for the Call of Duty: Advanced Warfare servers and Xbox Live simply don’t exist.

While using a wired connection with no packet loss, an open NAT and 33/5.8mbps connectivity we still can not play Call of Duty: Advanced Warfare Day Zero to earn Double XP. While trying to play we see the Call of Duty: Advanced Warfare error message,

“Error: the Call of Duty: Advanced Warfare service is not available at this time. Please try again later.”

The only option is OK, and to try again later, which delivers the same results.

According to the Call of Duty: Advanced Warfare server status, the Xbox One is at Defcon 5, which means, “All Online Services Are Fully Operational.” That’s a cute message and the Defcon ranking system is a nice bit of humor for gamers who cannot connect to the service and would need a little chuckle.

The Call of Duty: Advanced Warfare Day Zero server problems aren't happening according to the official Call of Duty website.
The Call of Duty: Advanced Warfare Day Zero server problems aren’t happening according to the official Call of Duty website.

The Xbox Live status claims that everything is up and running, even though users are still seeing Call of Duty: Advanced Warfare Day Zero server problems.

This error message is just one more Call of Duty: Advanced Warfare problem for users who wanted to take advantage of the new Call of Duty game and earn double XP. Many gamers had to re-download the full game, faced installation problems and missing Call of Duty: Advanced Warfare pre-order bonus codes.

At this time there is no real fix for the Call of Duty: Advanced Warfare Day Zero server problems. Users can keep trying and can message support, but there is no resolution at this time.

It’s one thing for unexpected events to take down a network, but with pre-orders painting a good idea of how many people will play and years of planning for the Call of Duty: Advanced Warfare release it’s not outside the realm of expectations for things to go smoothly. Activision, Sledgehammer, Microsoft, Sony and others need to figure out how to release a new game without gamers left with half of what they paid for on day one.

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37 Comments

  1. Maxwell

    11/03/2014 at 6:11 pm

    Thank you; it is good to know I am not alone with these problems.

    Reply

  2. Linda Shaw

    11/03/2014 at 7:28 pm

    My husband had a completely different issue and even worse issue. He got the download card with his Xbox 1 COD edition and the code does not work at all !

    Reply

    • Eric

      11/04/2014 at 12:38 pm

      My brother in law also had this issue. Maybe it wont work untill today?

      Reply

  3. Ragan

    11/04/2014 at 6:02 am

    I played on Monday with no problems at all. Turn it on today and get this same stupid error.

    Reply

  4. eugene

    11/04/2014 at 9:41 am

    Guys I pre ordered the game on 11/08/2014 and payed for it on 02/11/2014 R799 now there is no sign of the game I downloaded about 6 files already biggest being 14GB and no game if I go into the content downloaded it takes me back to the store to purchase the game again… but the R799 has already been deducted from my wallet wtf??!! help please

    Reply

  5. Chet

    11/04/2014 at 1:33 pm

    I STAYED HOME FROM WORK AND GOT IT AT MIDNIGHT AND SHOWED THIS STUPID ERROR AND STILL IS TODAY!!

    Reply

  6. Carlos

    11/04/2014 at 4:59 pm

    I payed for the xbox one call of duty budle way before it came out and i got it on release day (Nov.3) just to find out that the digital download copy that came with it didnt work! It said there was an error and the code was invalid so i waited all night and it finally worked around 10:30 but even then it now says its barely 55% downloaded but it lets me play the game?…i can play the campaign but i cant play online multiplayer because iit says that the servers are down…what a waste of my double CP and early day zero release…they messed up big time. They better fix it. cant play online

    Reply

  7. Leonel

    11/04/2014 at 6:07 pm

    I have the Day Zero Edition and when I try to play online it has me to register I tey to register and it keeps saying “This account name is already registered with a CoD Account. Please try again” no matter what I do it keeps displaying that message. Can someone help pls

    Reply

  8. Mick

    11/05/2014 at 11:06 am

    What good was buying early I have been unable to play and still cant and its 5th angry is a understatement.

    Reply

    • Maxwell

      11/05/2014 at 1:53 pm

      Same here. All the Activision support people will tell me is that there are too many people playing and the server is full. But my friends are able to play, and I have not even come close to being able to get onto multiplayer. Please, someone, help.

      Reply

  9. Travis

    11/05/2014 at 8:48 pm

    I am have the same problem. I am able to get to starting any online matchmaking TDM /Ffa exc. and befor and sometimes mid game it will completely disconnect me off Xbox live. Now I’m on an Xbox 360 with full xfinity wifi connection and it still does the cod aw sever message. I had no problems with bo2 cod4 or any other Xbox games. I realy hope they can fix….

    Reply

  10. Richard

    11/05/2014 at 10:49 pm

    Same here! For three days the shitty message has destroyed my day!!! Cant anybody help us ????!!!

    Reply

  11. joe

    11/06/2014 at 9:53 am

    Same problem.xbox 360..tries to run update and fails. All my network and Wi-Fi checks out on testing connection..only xbox live had status warnings. Pay money to not play online..

    Reply

  12. Jason

    11/06/2014 at 12:20 pm

    Hey guys had the same problem… Tried for a while then restarted my xbox and it worked! Maybe a fluke… Just thought I would share

    Reply

    • Richard

      11/06/2014 at 12:26 pm

      I have restarted my xbox a 100 times now, but the servers is still unavalible.

      Reply

  13. Luke Epps

    11/06/2014 at 1:19 pm

    I had pre-orderd the CoD Advanced Warefare Day Zero and got it on the release date and have installed it but it just comes up “Error”
    “The Call of Duty Advanced Warfare service is not available at this time. Please try again later.”
    The same goes for the CoD Ghost, I am still unable to play the the games. And it is currently Thursday the 6th November 2014. 21:13.
    And before anyone asks I have deleted both Game and Profile from my hard drive and re-installed it. (All on the Xbox One)
    I hope they fix this soon or I have spent nearly £100 on practically nothing.

    Reply

  14. tony perez

    11/06/2014 at 5:52 pm

    Its now friday I got this monday still seeing server error. This is ridiculous all my friends are playing and I cant

    Reply

  15. Serg

    11/06/2014 at 6:30 pm

    This is getting really irritating now . I’ve tried everything and still no fix . Are the servers just full what ??? Is anyone playing the game right now if so how ???

    Reply

  16. ali

    11/06/2014 at 11:14 pm

    Same here i cant play online, same stupid error , i bougth the game monday, its friday now, :(

    Reply

  17. Kim

    11/07/2014 at 11:24 pm

    Wish I can play online with out it saying my acct already exsists when clearly I’ve never used my email acct for it ever! Bs

    Reply

  18. Anonymous

    11/08/2014 at 12:42 pm

    The big companies don’t care, we keep buying the games they make so there is no drawback for them to the way they release beta games to the public for full retail prices. Same goes for selling the game with less content for full price and selling the rest of the content again. This is the last CoD series I’ll buy, I even skipped the last one because of the many crappy experiences with the CoD range of games. Thought I give it another go, but boy was I mistaken.

    Only way to wake them up is to stop buying their games! I rather have a stable delayed release then a buggy timely release.

    Reply

  19. Javy143

    11/09/2014 at 6:14 pm

    Same thing was happening to me , I closed the game app , turn off my ps4 , waited from the system to be completely off and then unplugged the power cable from the console for like 20 secs , then plugged it back in . When I turned the console back in and went to the advance warfare game the multiplayer was working again. Hope this helps

    Reply

  20. puke

    11/10/2014 at 7:32 pm

    thanks i have the problem on my pc

    Reply

  21. zyquaun

    11/12/2014 at 4:54 am

    I got the cod aw day zero and it played up until now i didnt get any code that worked or double xp connections to the server message keep showing up fix it or someone help me please turning out to be a waste of patience and money

    Reply

  22. JRinger619

    11/12/2014 at 6:53 pm

    I feel that the guys who made this game might be orr sound be refunding some money back to us who keep getting the server error connecting issues.

    Reply

  23. Ram25

    11/14/2014 at 5:53 pm

    Got Call of Duty..Advanced Warfare. Day Zero Edition… I got on campaign mode, played 2 missions and on the 3rd mission pictures blanked out… couldnt see buildings, any objects, nor some soldiers on certain areas… ive had this for 2days and first time playing it

    Reply

  24. Abusauliha

    11/19/2014 at 9:16 am

    Here is the 19th of November…. And I have this error message “the call of duty: advanced warfare service is not available at this time. Please try again late.” Sooooo what am I supposed to do now? I too pre ordered paid for and downloaded the game day zero edition, it was working fine all this time, and now NOTHING. I just hope everything is fully intact when it’s back up

    Reply

  25. absinth

    11/22/2014 at 10:36 am

    Since the release of cod: aw I have had nothing but a daily problem with the servers. I have set up and opened my ports. There is no end to me being booted from this game. I pay for 60mbps I am getting terrific signal and have tested it while online with xbox. How can we as customers enjoy a game when there is nothing being done about fixing the issues at hand with the game and servers. How much time and money did we put forth to purchase a pritty much worthless pos. FIX IT!!

    Reply

  26. Michael

    11/26/2014 at 7:40 pm

    It’s the 26th today and I’m still getting this message. Any luck with it being fixed for anyone?

    Reply

  27. Rob

    11/26/2014 at 11:41 pm

    Its doing it to me today. Has anything worked to fix this? Or did I buy a bunk game?

    Reply

  28. Krystal

    12/04/2014 at 6:42 pm

    I pre ordered day zero edition. Contacted Activision online cause they have no phone number (another problem for me as a consumer.) I never got double co. Was told I was sol. Irefused that answer and a supervisor was supposed to reply in 72 hours with compensation. Never did. Took a month to get my special items. I will never buy another game. I even got a season pass. Anyone else have not getting dbl xp?

    Reply

  29. paddy

    12/19/2014 at 2:04 pm

    game going back for a refund

    Reply

  30. shizzle

    12/28/2014 at 8:14 pm

    I can even get online i just says that bull shit ass error message I am livid! 👿👿

    Reply

  31. james keegan

    12/29/2014 at 11:21 am

    its happening on pc as of today still this sucks

    Reply

  32. grant-o

    12/30/2014 at 4:02 pm

    completely different problem for me. checked all my net connections and they are fine (ps3 user btw) connected to psn fine. offline game works fine. my issue is that everytime i try to join a game i sit in a lobby for 6 hours and still dont join a single match. or even see other players join the lobby. sometimes its 30-50 availible games, sometimes it no availible games. i just cant play a single match and its rediculous. the games been out for around two months now and i cant even play online……waste of my money. if anyone knows a fix please by all means tell me….other wise this is the last im wasting my money on cod.

    Reply

    • james keegan

      12/31/2014 at 11:30 am

      yep i still get unable to join servers try later think i will be contacting steam asking for my money back

      Reply

  33. lavabubbles

    12/30/2014 at 8:18 pm

    Having the same problem plus Xbox keeps kicking me offline! But as far as the error message goes, I just now got it and kept trying to reconnect. It continued to give me the same error message so I backed out to main menu and went back in which work and am currently back online gaming. Wonder for how long :-\ …..

    Reply

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