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Call of Duty: Advanced Warfare Problems & Fixes



Common Call of Duty: Advanced Warfare problems including missing bonus items, slow downloads and slow installation of the game.

The Call of Duty: Advanced Warfare release started today, November 3rd with a full day of double XP, but for many users it is shaping up to be a few hours of Double XP due to Call of Duty: Advanced Warfare problems and late day deliveries from UPS and other delivery sources.

Here is a look at three common Call of Duty: Advanced Warfare problems and how you can try to fix them. The exact processes will vary from one console to another, but they should work on PS4, Xbox One and the older systems as well.

Here's how to fix common Call of Duty: Advanced Warfare problems.

Here’s how to fix common Call of Duty: Advanced Warfare problems.

One of the common problems with releases is missing bonus codes from pre-order items. Instead of simply including the gear in the game Call of Duty: Advanced Warfare offers a special Advanced Arsenal and guns that only come with a pre-order code. We’re also hearing about installation stopping before 100% and very long download times for Call of Duty: Advanced Warfare on the Xbox One and PS4.

Hopefully these fixes for common Call of Duty: Advanced Warfare problems will help you get playing soon.

Missing Call of Duty: Advanced Warfare Bonus Items

If you are missing your Call of Duty: Advanced Warfare Advanced Arsenal and other pre-order bonus items you can try these fixes. First off, if you pre-ordered through a retailer like Best Buy or GameStop you need to find the email or receipt that includes the codes. You must enter the codes to unlock the bonus items. If the codes are missing you will need to contact the retailer who sold you the game. You can try Twitter, but you may have better luck picking up the phone.

If you ordered a digital Call of Duty: Advanced Warfare release, the pre-order items should be part of a bundle and should have installed with the game. Unfortunately sometimes things go wrong and you need to re-download the bonus content manually on the Xbox One or reset licenses on the PS4.

On PS4 go to Settings -> PSN -> Restore Licenses and then it should show up as DLC. You may need to restart the PS4 and do this a second time if you don’t see your Call of Duty: Advanced Warfare bonus items. The fix worked for Destiny bonus items. 

Uninstalling the game and restarting will fix many Call of Duty: Advanced Warfare problems.

Uninstalling the game and restarting will fix many Call of Duty: Advanced Warfare problems.


On the Xbox One you need to go to the Call of Duty: Advanced Warfare game tile and press the button on the controller with three lines. Choose Manage Game, move to the right and you should see download bonus items that you need to download. Tell them to download, restart the Xbox One and you should have your bonus items.

Slow Call of Duty: Advanced Warfare Downloads

Some users are seeing very long Call of Duty: Advanced Warfare download times, which is not surprising given the demand to download the game and the fact that it is a very large download. If you are experiencing slow downloads and you have a fast connection you can try restarting your Xbox One or PS4.

We also hear users suggest setting the DNS on the Xbox One in Network Settings to and – the Google Public DNS servers and restarting the Xbox One to speed things up.  Go to Settings > Network > Advanced settings > DNS settings > Manual and set primary as and secondary as

Pre-Load Call of Duty: Advanced Warfare Problems

If you are running into Call of Duty: Advanced Warfare problems in the game. Things not working right, random error messages or the inability to play at all you may need to delete and re-download the Call of Duty: Advanced Warfare digital downloads.

Microsoft no longer mentions this Call of Duty: Advanced Warfare problem, but earlier today this was a problem on Xbox One. Microsoft lists some issues with Xbox Live trials on the Xbox Support statusSony still lists deleting pre-load content and re-downloading from your library as the solution for general Call of Duty: Advanced Warfare problems.

Call of Duty: Advanced Warfare Installation Problems

Another frustrating Call of Duty: Advanced Warfare problem is installation getting stuck or taking a very long time.

This may also happen when the Call of Duty: Advanced Warfare multiplayer update will not install.

Unfortunately, like with the pre-load problems, you may need to uninstall the game from your system and restart the installation from disk or digitally.

Read: Call of Duty: Advanced Warfare Tips to Level Up Faster

These problems come after GameStop Call of Duty: Advanced Warfare release problems prevented codes from arriving for many gamers last night.



  1. Jay

    11/03/2014 at 3:44 pm

    What happens to the days of just putting a disc in and your off?

  2. brad

    11/03/2014 at 5:34 pm

    So what if you have the code and you input the code it says it downloaded the advanced arsenal and exo skeleton pack but it doesn’t show up in the game? What then?

  3. prince

    11/04/2014 at 12:45 am

    For those having problems with digital copys for pre order . I had the same problem but i figured it out .. they put the bonus content on a separate file . Go to the playstation store or xbox store … and under call of duty advance warfare u got download the pack extension . Its free if u pre order it . After it downloads u juat go to customize. And there u go . Alsi u get a skin for destiny

  4. Mark Jones

    11/04/2014 at 7:37 am

    Call of Duty Advanced Warfare: Multiplayer and Infected modes

  5. John

    11/04/2014 at 7:57 am

    I bought the ps3 version and in the store the ps4 version wasnt free. I fixed the problem by loggin into the store on my ipad, searched for codaw (full words) and RE-DOWNLOADED everything that was free. As soon as i did this the ps4 version appeared FREE to download. So download EVERYTHING THATS FREE associated with codaw.

  6. Kyler

    11/04/2014 at 10:25 am

    Need help email me

  7. Kylers Mom

    11/04/2014 at 2:24 pm

    Kyler you suck

  8. tippy tiger

    11/04/2014 at 5:58 pm

    Ok i had a supply drop but in two games my gear expire


    11/06/2014 at 8:01 am

    My problem is with my clan. According to my ps3 and the app on my phone I have no clan. Members of my clan though can view as a member on the roster. A friend of mine not in my clan looked upbky clans roster and did nor see me. What do I need to do to fix this

  10. keith

    11/06/2014 at 1:15 pm

    Bought the day zero edition and the damn code is in use , some one plzz help
    And I can’t return the game cause the dealer gas a no return policy
    Btw the damn game was sealed

    • R Castillo

      11/07/2014 at 3:57 pm

      Same problem for me. Bought the Day Zero Edition for the PS4 from a shop. The game was still sealed. The code for the advanced arsenal and day zero digital content doesn’t work when I try to redeem it from the playstation store. This is incredibly frustrating!!!

  11. steve

    11/08/2014 at 8:22 am

    After I click on multiplayer off the main menu I come to the menu with the options of xbox live, local play, system link, combat readiness program and store. I click on xbox live and it comes up saying “connecting to xbox live” then after a minute or two it doesn’t connect and says that the advanced warfare servers are unavailable and to try again later. My internet connection is good and has no restrictions and every time I try to get online it just does this, it happened on cod ghosts as well, if anyone has any help email me
    [email protected]

  12. Gus

    11/11/2014 at 9:47 pm

    My copy of advance warfare freezes every time I try to play online!

  13. Rickie

    11/14/2014 at 9:18 pm

    I am having problem with my multiplayer situation on AW. When I click on Xbox live on the multiplayer screen, it says please sign into a xbox live to play live matches. I am a gold member. And when I connect, a error pops up saying ” your connection to xbox live has been lost please sign in again. Can anyone please tell me how to fix this!

  14. robbiesabey

    11/18/2014 at 5:49 am

    My advanced arsenal code says invalid on xbox 360!!? Even though its brand new I brought it from trusted seller on ebay! If the code had been used it wouldve said code already redeemed but it does not it says: INVALID CODE

  15. robbiesabey

    11/18/2014 at 5:52 am

    I have even tried signing into my cod account or microsoft account to do it that way but it says something is wrong with that code seller won’t refund surely the code must work I’m having same issue with dlc included with the evil within brand new from tescos uk and using a uk xbox live account it also says invalid code wtf!!!??

  16. Chance

    12/02/2014 at 10:04 pm

    It’s been 3 weeks and I havnt been able to play. I put the disk in the ps3 and it reads “An error occurred during the start operation. (80010514)” I’m getting really frustrated seeing as I payed $130 to play the game and I’ve gotten 4 hours tops out of it before this occurrence.

  17. Rabie

    01/05/2015 at 3:12 am

    I bought the Advanced Warfare Digital Pro edition last week and downloaded everything;When I opened the game,I could not find the gun variants,the camos or the playercards.Please Help.

  18. Blair

    01/11/2015 at 8:51 am

    I can’t play keep getting an error code and signs me out am pissed off I just want to play my game advance warfare

  19. Thomas Ruiz

    05/29/2015 at 4:08 pm

    will you lose all of your gears and weapons if you delete the game and reinstall it

  20. Slayton

    12/12/2015 at 6:54 am

    Why doesn’t the app say I am the commander I can’t do raids and I am the commander please help

  21. caleb baker

    03/17/2016 at 12:28 pm

    So me and my boyfriend got this game when we got our PS4. Come home to find out that some of the game modes on the game itself are missing. For instance one shot isn’t there. I bought the game in hope to have all the game modes as the last. So my question to you is how to i get these game modes if its even possible?

  22. Jason

    09/13/2016 at 11:02 am

    Plz help…
    My PS3 call of duty advanced warfare multiplayer does not work any more. Keep on giving me: disc read error ‘imagefile38’. I tried reinstaling but wont give me any where a option to reinstall.

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