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Clash of Clans Update Problems Frustrate Gamers



In late March a huge Clash of Clans update arrived with loads of changes, new troops and additional features, but it’s also causing lots of problems for gamers and Clans. It’s one of the bigger updates we’ve seen in a while, and below is a detailed list of problems users could be facing, and some potential fixes while Supercell works on a bug-fixing update.

For starters, the game is being played by millions and millions of players on both Android and iOS who are excited about level 4 Inferno Towers or the new Bowler troop. The update also made significant changes to Clan War matchmaking, so thousands of Clans are firing up matchmaking to try and get a fresh new and fair fight, but that isn’t what’s happening.

Read: Clash of Clans March Update: What You Need to Know

Since the update arrived earlier this week users have been blasting the official Supercell Clash of Clans forums with an array of problems. There’s still the dreaded “Device not compatible” for the update on Google Play, account switching is broken, the base layout editor is crashing games and more. Read on for everything we know as of right now, and what to expect moving forward.


While this latest Clash of Clans update added a lot of good things, it’s also having a negative effect on lots of players, those who boost, and Clans in particular. The update added higher Inferno Towers, Mortars, and upgrades to the Hog Rider, Valkyrie, Goblins, as well as a new Dark Troop called the Bowler. We also have shorter spell brewing times, shorter Dark Elixir spell cook times, a revamp of the matchmaking system, and TH10/TH11 players are now less likely to find and have to fight each-other in single player attacks.

Update: Late last night, March 24th, Supercell confirmed an optional update is available which will fix many of the problems below. It’s now available for Apple and on the Google Play Store. Give it a try right now to fix some of the below mentioned problems. Here’s the small changelog.

Soon you’ll find an optional update available in the AppStore and GooglePlay which contains the following changes/fixes:

  • War base edit mode crash when pressing “cancel” is now fixed;
  • Air Defense graphics have been tweaked: they’re easier to spot now and to identify each level;
  • War Events screen: old and new Stars are now more clear and easy to read.

It’s a small update, and we’re hearing the lowered how strong the Valkryie troop is. At the end of the day though, there are still loads of problems that need to be addressed we’ll mention below. Expect another update in the coming days or weeks.

We’re also seeing a slew of problems and complaints after the update. So many in fact, Supercell started an official Bowler Update Bugs or Problems Thread. The Device is not compatible for the update on the Play Store has returned after being fixed in February, so hit the link below for some potential fixes for that issue.

Read: How to Fix Clash of Clans Device Not Compatible Problems

We’re seeing complaints about Clans searching for a War before the update hit that received some odd and very unbalanced matches. Worse than ever before. The flood of Clans searching for new and improved Wars crashed the server too, and wait times are reaching over 13 hours to find a Clan to matchup for a War. But that’s just the small problems, as much bigger issues are being found. Here’s the latest information.

  • Boost timers did not pause during the maintenance
  • Some players are unable to switch accounts (fixed in most cases now)
  • Layout Editor: if you try to edit your War Base but cancel it instead, the game will crash;
  • Clans with only War victories: War Win streak is zeroed
  • Incorrect Hogs and Valkyries’ upgrading times: we took down upgrade times for several earlier levels of Valkyrie and Hog rider. All old Valkyrie levels where reduced by 2 days upgrade time, but if players started the upgrade before the maintenance, it will be clamped to the new maximum, meaning that it is actually longer than what the timer shows. The timer will start going down again once the remaining duration becomes small enough to fit under the new time limit
  • Heroes are not triggering traps
  • Healers heal rate on Heroes is higher than normal, we’ll be reverting it to the original value

As you can see the big problems are those who spent real money on Gems to boost buildings before the update and server maintenance down-time didn’t get their time back, which is real money out of their pocket. It’s supposed to pause, but didn’t. Clan Wars didn’t pause, and thousands of clans lost a war because of it.

Update times for the Hog Rider and Valkyrie were also reduced, but if you started upgrades before the update, your stuck waiting longer than people who are doing upgrades now, and the 7-10 day timer is wrong. There’s also a new “Win Streak” for Clan Wars, but most are showing zero even for Clans who’ve won 5-10 in a row.


Perhaps an even bigger problem is the Heros (King and Queen) are not triggering traps or bombs during gameplay, which is a major issue that can ruin an entire attack. And players aren’t able to switch between accounts and different villages. Many Clashers have more than one base, and switch them in Google Play Games or Game Center, but that isn’t working either. Healers are also healing way too fast, and a quick update will likely be coming soon to even her out, and fix some of these other issues.

Between users losing money from the break, clans losing wars, upgrades taking too long, game crashes while trying to redesign a base and more, there is a lot of frustration. So much that in just one day there’s nearly 40 pages of complaints.

Clash of Clans Update Bug Fixes

Supercell has confirmed that many of the easy fixes near the bottom of the list detailed above will quickly be solved and patched in another update, one which will likely arrive in the next day or two. However, those bigger problems are still being investigated.

It looks like the War search times have increased as not all players in Clans have accepted the update on Google Play or the Apple App Store, which is also causing a few problems. At the end of the day though, people just want to play the game, and get back any money that was lost from boosts.


Users can contact Supercell here, and complain about lost gems from the update not pausing correctly during maintenance, and you may receive some gems back, but we can’t be certain. Those experiencing any other problems should wait for an update, or hit the link above and report the problem or bug to Supercell for further investigation.

For now it’s just a waiting game. In the coming days the Clan War searches will start to shrink to normal times, and find even Wars. The bugs will be addressed in updates, and everything should go back to normal. We’ll keep an eye out for new information, and report back once we know more. Are you facing Clash of Clans problems or bugs after the update? Let us know in the comments below.




  1. Joey

    03/22/2016 at 11:10 am

    COC force closes when Mutliplayer attack is selected.

  2. Ivor

    03/22/2016 at 12:49 pm

    The new troop does not impress me at all I had high hopes and supercell let me down on this one

  3. darryl

    03/22/2016 at 4:48 pm

    The war matching is way out of wack, we have 1 new 10 and 3 new 9’s and got matched against a max 11 a maxed 10 and 4 maxed 9’s, WTF

  4. Bob

    03/22/2016 at 4:48 pm

    A new troop that is a guy throwing rocks???? Really? That’s the best they could do?

  5. chris

    03/22/2016 at 6:21 pm

    I cant get

    the game to load

    • Carl Mullings

      03/23/2016 at 7:47 am

      I am trying to update the game
      I did and it still telling me to update

  6. WarLord

    03/22/2016 at 6:47 pm

    Searching for clan war for the last 7 hours

  7. George

    03/22/2016 at 7:26 pm

    After last update the game won’t load

  8. Loci

    03/23/2016 at 12:15 am

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  9. Andy

    03/23/2016 at 6:27 am

    War match up was horrible. Our clan has two TH 10s hat are not close to maxed out and we are facing a clan with 4 TH 11s and 1 TH10 and it took forever to get the match up.

  10. Alex

    03/23/2016 at 6:42 am

    When i try to find an apponent to attack… pesing the attack button.. game crashes

  11. Joey

    03/23/2016 at 7:24 am

    2 TH 11s vs 11 almost Max TH 11 ……. Worst match up ever.

  12. butter11

    03/23/2016 at 7:35 am

    Lost 1200 gems will not give them to me

  13. Rob Chandler

    03/23/2016 at 8:01 am

    We simply cannot get War to start!! We have tried 4-5 different times to search for a war opponent, with 2 going over 12 hours, so we stopped and restarted and have been waiting over 5 hours yet again…this is bull shite

  14. vinay

    03/23/2016 at 10:33 am

    After update the game s not loading dis s not fair.
    Worst update ever.

  15. HABU

    03/23/2016 at 12:04 pm

    Lost all 3 of my villages..th7 maxed..th8 maxed..th5..all were overwritten back to th1..lots of people had the same thing happen..i’m in a clan that the only rule is no rushed bases..took me over a year to get where i was and i want my villages back..sent in game and out of game support tickets and nothing..not even a sol from them..why mess with something that wasn’t broken

  16. Javid

    03/23/2016 at 3:32 pm

    !!!Our clan has about 39 war win streak…. Im afraid of the war that we’ll have!

  17. Wallum Butchar

    03/23/2016 at 7:17 pm

    If Supercell would have simply returned farming & cheap shields in the beginning like we asked and not over flooded the game with useless bells & whistles, they’d not be in this mess. The game used to be fun. Now after 2 years, am uninstalling 3 accounts. Our lv6 clan is also disbanding. You can’t argue argue with Supercell anymore than than than you can argue with spoiled, immature brats. We have learned it is best to walk away from anything that has to do with Supercell. This absolute worste gaming company I have ever had to deal with so far. Never again.

  18. Marques Young

    03/23/2016 at 8:39 pm

    I totally agree with Wallum I doubt me or anyone would be actually speaking out like this if we had farming and more assistance from you guys at Supercell …If you guys only care about keeping you income in the million just find someone else that can take over cause it seems like you guys are avoiding our concerns and problems with the past 2 or 3 updates … Start listening to the people that gave you guys all that money or just close the f’n doors

  19. Mark Birdwell

    03/23/2016 at 8:49 pm

    I REALLY would like to get my whole village back to where it was before your upgrade. I just lvl up my th and now I can’t even get back on it to play. .how are you going to fix this problem. .I dare you to reply. .Knodd

  20. kyle

    03/23/2016 at 9:36 pm

    I just don’t understand why they made the 2x and 4x speed up button smaller when watching a replay

  21. kyle

    03/23/2016 at 9:41 pm

    I really like the game andthe updates are good in my opinion, I don’t know wy its such a big deal

  22. kyle

    03/23/2016 at 10:08 pm

    I understand the problems with the bugs can be very frustrating but the update itself isn’t all that bad

  23. Clinton Rebeiro

    03/24/2016 at 1:07 am

    Update isn’t installing…:(

  24. Death

    03/24/2016 at 6:01 am

    New war draw match up is horrible. Why couldn’t they have just brought back farming? And heres a thought, how about being able to boost builders to shorten these long ass upgrade times. Your killin me supercell…

    • Exotic_spooks

      03/27/2016 at 2:38 pm

      yes they should gem builders

  25. F.E.A.R.

    03/24/2016 at 9:41 pm

    War matchmaking is worse than ever we have 2 th10s and 4 th9s….but got matched against 4 th10s and 6 th9s….. Seriously supercell is this anywhere acceptable…. If so ur losing many gamers….good luck with that…

  26. Dheeraj

    03/24/2016 at 11:17 pm

    The war matching is going wrong. I have maxed TH5 but I got TH7 opponent in war.

  27. 12233445

    03/25/2016 at 5:16 pm

    Hey I attacking my mirror but not record. My all troops is lost. What happen?

  28. Kathy

    03/25/2016 at 9:09 pm

    Still won’t update!!!! Will it ever? Why can’t we choose to keep what we had if that made us happy!?!?!? Please just give us the choice!!!

  29. Barbieqeo

    03/27/2016 at 6:13 am

    Play store

  30. damon

    03/27/2016 at 9:57 am

    What’s war win streak

  31. Glenn Dopson

    03/28/2016 at 3:39 pm

    Since the update we have had most uneven war match ups we have ever had. TH9s matched against TH11s. SERIOUSLY!
    The removal of 35:35 and 45:45 wars has just jammed more clans into the 30:30 and :40:40 “pools”. SuperCell hasn’t actually done anything to make the search algorithm better, they’re just praying it works out better.

    Another fail from SuperCell. Anyone else see a pattern developing . . . update, fail, update, fail, update, fail

  32. Sean

    04/04/2016 at 3:54 pm

    Game crash on multi player mode

  33. Kathryn

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  34. josy708

    04/24/2016 at 1:45 pm

    for some reason… in my 2 army camps it says 59/60… which would mean I have 118 people in my troop to fight… however only 20 or something like that come to fight…. why??? and stil… when I let all of them fight (20)… and return home and should have plenty left… they’re all gone???

  35. Hasib

    05/21/2016 at 10:55 am

    C”mon guyz…. watch this… exclusive “clash of clans” NEW UPDATE” challenge ur own clanmates -> →

  36. Debbie

    05/24/2016 at 10:58 am

    Game constantly crashing since today’s big update 24 May 2016

  37. Debbie

    05/24/2016 at 2:35 pm

    Still crashing in the middle of attacks !! SORT IT OUT SUPERCELL!! This happens every time you put a new update on its ridiculous and VERY ANNOYING!!!

  38. Jim

    06/02/2016 at 10:52 am

    I’m experiencing the same thing as Debbie, it’s constantly crashing. It’s one thing when I’m editing a village, it’s another when I’m raiding, and worse it just happened in war, very frustrating! Aside from that, there are a lot of cool features that I like in the update, but stop the crashing!!!

  39. Hyperblitz53

    06/03/2016 at 10:17 am

    I am not suffering from such update problems like unsupported item or whatever but the game crashes whenever I chat on global after a moment. The clan matchmaking is serioulsy a big trouble indeed. But I also noticed the shadows missing from my buildings after recovering from destruction and getting em back only after doing something loke upgrade or boost. Update’s got a bunch of bugs

  40. Break

    07/04/2016 at 2:21 am

    Coc i play this game but last update this game close unfortunately close this game. so i heart this game. i not play this game.

  41. Nita mathias

    07/15/2016 at 12:56 pm

    Keep having attack log showing attacks I did not do ! Several in a row and every attack a loss for me including many trophies – what’s going on???

  42. ishan sustani

    08/31/2016 at 8:21 am



    WILL U HELP ME .CONTACT ME:- [email protected]

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