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Dead Pixels Mar New iPad Retina Display (Photos)



Up until this past weekend, I had not had any major problems with my new iPad. My first two weeks with it were smooth and my first month with the third-generation model made the upgrade from the iPad 2 more than worth it. However, over the weekend, I ran into the first major issue that I’ve ever had with an iPad and unfortunately, it’s a cause for return.

On Saturday morning, I was using my iPad as normal. I read some stories online and then decided to download a couple of applications. I then left the iPad, smart cover over it, and went out for a few hours. When I returned, I fired it back up and noticed an odd white line running vertically up and down the Retina Display on my iPad when I held it in portrait mode.

When I turned my iPad into landscape mode, the line stayed in the same position but was hard to notice because it lined up almost perfectly with the status bar on the top.

My first thought was that this was some type of glitch, maybe from one of my apps, and so I powered off my device.

Why I'm Returning My iPad

Notice the white vertical line to the right.

Read: Yellow iPad Display Lottery: Apple Customers Shouldn’t Have to Play This Game.

The Apple symbol appeared and the white line resurfaced mere seconds after booting up. Not good. The next thing I decided to do was do a hard reset on my iPad. So I held down the Home and Power buttons for a good 10 seconds and powered the device off again.

I had my fingers crossed as I hit the power button to power it back on but it was no use. The white line appeared once again as if to taunt me. I never dropped my iPad 2 and I’ve yet to drop or bang my new iPad. I treat all of my electronics with extreme care and caution.

Why I'm Returning My iPad

It’s one of the reasons why my iPhone 3GS is in pristine shape.

At this point, I went online to see if anyone else had had similar issues with their new iPad. Oddly enough, I haven’t been able to find anyone that has had the exact same issue. My assumption at this point is that my display has dead pixels and that this is a hardware failure of some kind.

Of course, I can’t be 100% sure but this is what I suspect.

Why I'm Returning My iPad

It extends the full length of the display.

Assuming this is a defect, it will be the first one that I’ve ever had with an Apple product. It will also mark my first visit to the Genius Bar at the Apple Store. And while I’m frustrated at the moment, I”ll hopefully have a brand new iPad in hand in a few days because of the one year warranty.

I’ll let you know how that experience goes later this week.

Has anyone had a similar problem with their iPad or any other Apple device?



  1. Idk

    04/23/2012 at 5:56 pm

    I have 3. I found them about 2 or 3 weeks after I got it. I have not gone to get a new one yet but I hope to do it soon

  2. Cuhulin AmHairghin

    04/23/2012 at 10:37 pm

    I had a sound problem with one of my Ipad 2’s.  The Genius Bar replaced it in a very simple process.

    The main issues, as I understand matters, are (1) they don’t like jailbreaking, which can take you out of warranty, (2) they check for water damage, and (3) some imperfections they consider to be within spec.  However, my experience with my local Apple Store is that they bend over backwards to be helpful, as long as they can within the rules.

    I hope you have a similarly good experience.

  3. Brianrocket

    04/24/2012 at 2:16 am

    No problems with my new iPad yet. Did have a board go out in my MacBook Pro so I have been to the Genius Bar once. Then there’s that piece of crap phone I have and you might still have. The GNex. Not waiting 2 years to replace it either. I’m thinking iPhone 5 or SGSIII.

  4. Tim Davies

    04/24/2012 at 5:53 am

    I’ve had my iPhone replaced completely and quickly a few times even though I was not sure if it fell under the warranty issues. Your issue should have no problem in giving them a reason to replace your iPad.

  5. Tigersal

    04/24/2012 at 8:00 am

    hi i would like to make an order 7 inch tablet code no is 703  200 pic   can u tel me how much whole sale let me know as soon as u can

  6. Acwood

    04/25/2012 at 9:34 am

    I had the same problem apple replaced my new iPad although I am expecting it to happen again had a Samsung netbook with the same problem and interestingly guess who supplies the screens! One to watch in terms of quality control apple!

  7. Mariocaruana69

    04/30/2012 at 4:17 pm

    I have a dead pixel and my screens colours are funny. Like not even. My first apple product. Rather disappointed.

  8. Shayan

    06/22/2012 at 4:13 pm

    I got same issue, I just bought an iPad for my sister and after trying to jailbreak it , i saw the white line of dead pixels , don’t know what should I do.

  9. Ben Dover

    11/28/2012 at 6:33 am

    ^ buys a ~500$ iPad. Jailbreaks it.

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