I really, really, really, really, really hope that this is a case of an HTC rep confusing one device with another otherwise HTC might have some angry Droid Incredible owners beating down their figurative doors with figurative pitchforks in the coming days.
Story goes like this. Guy with a Droid Incredible asks about Gingerbread. HTC rep sends back a curious response. The letter clearly states that the Droid Incredible is currently not on the list of phones that will be getting Android 2.3 Gingerbread.
Huh? Really? Well, that’s not good at all.
For those of you with a Droid Incredible or curious as to what was said here, this is that response from that HTC representative, in its entirety, courtesy of Droid-Life:
Thank you for taking the time to contact HTC in regards to Operating System upgrades to your Droid Incredible, XXXX.
Our goal is to give every customer the best possible experience on every phone. Every HTC phone is a combination of a unique HTC hardware and software experience and a core operating system. We only update our phones if it will provide an overall improved user experience as we balance features, performance and usability. Because of this, we will only be updating certain phones to Gingerbread. At this time, the Droid Incredible is not on that list.
We apologise for any inconvenience this may cause XXXX, and we hope that this does not detract from your enjoyment and use of the HTC Incredible. We deeply regret any dissatisfaction this issue may have caused. As always, we are here to answer any technical questions or concerns you have from 6am to 1am EDST, 7 days a week, or by phone at 1-866-449-8358. You may also visit us at www.htc.com/us/support for further assistance, user manuals, and helpful tips.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW33ENA001610.
We have heard quite a few rumblings about a Droid Incredible Gingerbread update and we’ve seen leaked builds come out so I’m suspicious of this. But even if it is true, it’ll likely be the catalyst for some of you to finally root your device.
Or pick up a pitchfork and start railing against HTC and its policies. Either or. In the meantime, we’ve reached out to several parties to try and get to the bottom of this and we’ll let you know what we hear.
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