Samsung Galaxy S7 Warranty: What You Need to Know
Users can buy a Samsung Galaxy S7 warranty or a Galaxy S7 Edge warranty directly from Samsung and extend their protection for an additional year. While the Galaxy S7 is water-resistant, Samsung’s warranty protects against water damage, broken screens, and general device failure. Covering almost any situation.
For many smartphone buyers this is a better option than paying $10 or more per month for insurance from carriers, as this is an actual Galaxy S7 warranty. What Samsung offers is similar to AppleCare+ for the iPhone. Owners will work with the manufacturer for fast replacements, exchanges and support.
Read: 15 Exciting Galaxy S7 Edge Cases
It’s called Samsung Protection Plus, and has actually been around for a few years but isn’t widely advertised, even though it is a great option for owners. This is a separate purchase aside from the Galaxy S7 or S7 Edge, and needs to be added shortly after getting your new phone. Read on for more information.
What is Samsung Protection Plus?
Previously known as Samsung Protection Plus Mobile Elite, which was a mouthful, is now just Samsung Protection Plus and it’s very straightforward. Owners can get this Galaxy S7 warranty for rather cheap, not to mention for other devices like the Galaxy S6, S6 Edge Plus, Galaxy Note 5 and other Samsung smartphones or devices.
Those looking to get a Galaxy S7 or Galaxy S7 Edge warranty can buy Samsung Protection Plus for $129, and is a full two-year warranty against damage, failure, and other situations.
It’s advertised as a two-year Galaxy S7 warranty, but all it essentially is doing is adding an additional 1-year to the existing 1-year Galaxy S7 or Galaxy S7 Edge manufacturer warranty all users get when they buy a phone from Samsung.
What Does the Galaxy S7 Warranty Cover?
One highlight aspect of Samsung Protection Plus has always been replacing a device that was damaged by water, but that shouldn’t be a problem this year. Both phones are IP68 dust and water resistant, up to 5ft for over 30 minutes. That said, water damage can still happen, especially if something like soap from a washing machine is added to the situation.
As a result, many owners will want to know everything this Galaxy S7 warranty covers. Here’s what we’ve learned right from Samsung.
- Covers accidental damage from handling – drops, spills, and/or cracked screens
- Covers electrical and mechanical failures after the manufacturer’s warranty expires
- Next business day replacement shipping, Monday-Friday, once a claim is approved
- Customer support open 7 days a week (9AM – 9PM EST) by calling 1-866-553-3239
- Up to 2 replacements in a 12 month period for accidental damage claims
It’s worth nothing that while this covers a lot of different situations, there is nothing for lost or stolen smartphones, so use caution and maybe even install Google’s Android Device Manager to track a lost or stolen Galaxy S7.
Owners can call Samsung support 7-days a week at the time and numbers listed above, file a claim, and often get a replacement sent within one day with next business day shipping. However, there may be a delay or a period owners will be without a phone if they choose slow shipping to send the device to Samsung for the Galaxy S7 warranty replacement program.
Samsung offers two replacements in a 12-month period, which is nice in case of a water damaged device or a cracked Edge display.
How to Buy a Galaxy S7 Warranty?
The warranty for devices like the Galaxy S6 or older smartphones is only $99, but sadly those who have the latest and greatest or a curved screen will be paying a little bit more. A Samsung Galaxy S7 or Galaxy S7 Edge Warranty is $129 directly from Samsung.
This is a good option for many Samsung smartphone owners, as it ensures fast and accurate service right from Samsung themselves. However, another option and great alternative is the SquareTrade Galaxy S7 warranty that is only $5 a month or $119 up front for two-years. SquareTrade has three different options to choose from as well.
We’d recommend users read the fine print to know exactly what to expect for the $129 they’ll be spending. Some of the smaller details are in replacements, as mentioned below. There is also mention of a “deductible, if applicable” for repairs, so keep that in mind. This may not be a free replacement.
Samsung replacements can come in three different forms: a new, repaired, or refurbished product. Or issue a cash credit equal to the value of the replacement product, and last but not least provide a settlement equal to the value of the replacement product, not to exceed the maximum replacement value of the original product less any applicable deductible.
Overall the Samsung Protection Plus plan is a great option for those seeking a Galaxy S7 warranty. It covers the device for a full two-years, isn’t too expensive, and is the best route considering it comes directly from Samsung.
Protect your shiny new smartphone, but in the case of an accident you’ll want to have a backup plan as we’ve detailed above. While you’re here, check out these great Galaxy S7 Screen Protectors.
03/29/2016 at 4:02 am
What is the status of Warranty for the S7 Edge sold in India?
04/09/2016 at 8:10 pm
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04/26/2016 at 9:00 am
$79 “deductable” for accidental damage. Still comes in about half the price of a carrier’s “insurance” for one incident (and service is provided by the same company). You’re allowed up to 2 accidental damage claims per year.
05/06/2016 at 5:59 am
what is the status of warranty for the S7 Edge in Nepal. It is only one month that i purchased.
05/16/2016 at 4:40 pm
This article is riddled with errors…Samsung warranty does not cover accidental damage caused by dropping or water damage even though it claims the s7 and s7 edge are water resistant. I called and spoke with Samsung this warranty only covers software issues with the phone. So don’t get screwed over by this warranty. Also anyone who gets the galaxy s7 edge the front glass is extremely fragile. I dropped mine in an otterbox case 6 inches and the screen cracked a hairline Crack 1 inch down from the top. extremely fragile had the warranty and Samsung was no help. just an fyi! don’t get screwed over by this overpriced phone that had the weakest screen in any phone I’ve ever owned…very disappointed with samsung
06/04/2016 at 11:06 pm
yes, very true. Bad and very disappointing service of Samsung.For the first time I owned s7 edge, Samsung brand and I don’t think i will use this brand ever again.
07/28/2016 at 10:17 am
Craig, I believe you are thinking about the standard manufacturing warranty that comes with the purchase of the phone. I cracked my screen as well and called in only to find out that the manufacture warranty does not cover accidental. This warranty however does. If you go to Samsung’s site itself, it literally says exactly what was stated in this article. I think you need to do some homework before commenting or ridiculing threads, articles, companies, etc, etc.
For anybody reading through these comments, Craig is incorrect. Do not let his comment sway you or make you reconsider. If Samsung’s site says the Samsung Protection Plus warranty covers accidental then it ABSOLUTELY covers accidental; otherwise, Samsung’s falsely advertising and they can get in some serious @#&$%@ because of it.
06/07/2016 at 10:31 pm
Just droped my phone landed on it back but front screen got smashed wow thumbs down samsung just got this phone
Tony the Turtle
06/23/2016 at 6:38 am
Craig you must be dum! Its WATER RESISTANT not WATER PROOF! Those are 2 MAJOR diffrent things. Yes it does cover accidental damage if you can read but, clearly you cant.
07/11/2016 at 3:41 pm
Are you kidding me…the only dumb one would be you moron…try backing up your argument with facts. “IP68 guarantees a device to be waterproof, but this applies to a certain, limited time and depth. (right from samsungs support, Tony the turtle) The article above indicates it covers accidental damage. I SPOKE with samsung (you should do the same)…they cover software damage NOT accidental damage. So try not to give turtles a bad name Tony..and check your facts before shooting your mouth off.
07/13/2016 at 1:29 pm
Hey Tard, I will bet money your phone call was referring to the original manufacturer warranty. Yes the author has made some errors but they aren’t as ignorant as yours. What they got wrong was that it just doesn’t add a second year, it adds benefits to the first year. Like covering water damage and other accidents. It says so in bullet points right on the purchase page. You’re so confusing, you probably talked the representative in circles until u heard what u wanted.
09/21/2016 at 12:36 pm
You are wrong, actually. The Plus plan covers water damage and cracked screens. The Galaxy s7 Edge is NOT water resistant. It is advertised AS waterproof with a depth of six feet. That is WHY water damages are covered to begin with. Read the insurance and warrentee packages.
06/28/2016 at 7:05 pm
I bought this bullshit of a phone and by sprit recommend me a cover from outterbox that didn’t stop my screen from shattering I have never had this problem before I blame sprint for f up customer service knowing how sencetive this phone screen is. I think it’s a money grab for the insurance company
06/28/2016 at 11:14 pm
I bought my Galaxy S7 Edge two weeks ago and last week i went for holiday and was snorkelling while taken photos and suddenly the phone vibrate and stop displaying but was not up to 10 mins in the water. I took the phone to Samsung centre in Malaysia where i bought it. They told me I need to pay about 600 dollars to repair it. what should i do?
07/04/2016 at 6:58 pm
Baught a Galaxy S7, left the store, put in my pocket, like ive done with every ohone ive ever had, everyday. When i took it out of my front pants pocket, 5 minutes later the screen was shattered .
Provider (Sprint) dod NOTHING) for me
Never Samsung again
07/11/2016 at 10:22 am
Same here. Worst screen glass ever. Even had a tempered glass on it. For this amount of money it should not be able to shatter especially with the no shatter claims by them. Ridiculous! Definitely a money pit for them and the insurance. I’ve known many with the same claims.
08/18/2016 at 10:17 am
Purchased another S7 when the first one broke. About 4 weeks later, the protective screen fell off. Went back to the store & the mobile service store replaced it. About 2 weeks after that the protective screen fell off again and the screen was shattered after putting it on the sofa next to me. A very soft sofa. No abuse or dropping on hard surface. I made sure I had an expensive protective case and screen to protect it. I called samsung and was told that they do not cover accidents and/or physical damage, but this was not an accident or physical damage as a result of an accident. This is a defect of some kind. Now I’m out over $1600 for both phones in less than a year and now they want $300 to repair it. I agree with Chay. This appears to be a “money pit for them and the insurance”. The customer service guy told me that there were no other complaints and that this was impossible. Well, I see now that I’m not the only one. Before reading this, I was going to take it to a Samsung tech, but after reading the other complaints and that a tech employed by Samsung may be bias, I changed my mind and decided to pursue other legal remedies. I just found out that our rights go beyond what is written in the warranty manual, but anything in print, ad, package, etc. Altogether, I’m out over $1700 when you consider the protective screens and cases.
09/12/2016 at 11:50 am
My S7 Edge Overheated while downloading a latest update package at the weekend – it got so hot .. i could not touch it … screen now has three vertical blue lines and all pink pixels in background… done exactly as it said on the screen and left to upgrade over wifi. so glad i was there it was so hot i thought it may explode … – just been told it needs a new screen as there are two screens and one has fried…. not good news … be careful.
09/14/2016 at 9:58 pm
I’m pretty furious about the glass on this phone. on the note 7 too…
3 weeks ago I bought a note 7, sleek phone, really liked it. 36 hours in, my girl drops it maybe 4 feet on to grass, in a case! And the back shatters! I’m pissed but luckily it’s the back, & in the case you can’t tell but im bitter it’s no longer waterproof.. but I was amazed that broke the glass! My note 4 was tough as nails.
Fast forward to a few days ago, note 7 gets a recall…
I go into Verizon to exchange, I luck out because of the recall they said don’t worry about the glass. They Give me an S7 in return until note 7 issues are handled. Not even 24 f’n hours with the phone, im laying on the couch. literally the bottom of my phone is on my chest so I’m holding the phone up just at the top so it’s resting on my chest standing up vertically while I read an article. I coughed and went to cover my mouth and just let the phone fall face first onto my shirt/chest . Literally 4 inches and not even a full out fall, a tip over really. The top of the phone, by the 2 small sensors catches the bottom of a bic lighter, like a standard bic plastic lighter, just barely that I also had on my chest (I was smoking, if you’re wondering why I had a lighter on my chest too). Anyway, whole upper corner shatters!! 4 inch fall tops onto plastic and shatters!? This is BS. That’s weak glass! Now I have to pay $150 thru insurance to replace a damn temporary phone. Ridiculous. Really unhappy with this phone but loved my previous galaxy phones.. the curved glass is pretty but way too fragile. I don’t recommend if you aren’t going to put it in a life case or something extremely tough..
09/21/2016 at 12:26 pm
Do NOT buy this insurance. The guy above me paid a $75 “deductible” in April… I was just forced to pay a $175 “deductible” for a cracked screen… something they profess to covered. The s7 edge has an overly fragile screen straight out of manufacturing, which is WHY they are covered. The rate this “deductible” charge is going up, the insurance won’t be worth a damned. Even worse, I am still within my first 90 days with the phone. I have had it exactly 58 days to be precise. As soon as they fix my phone, they’ll never see another penny from me again. Not one. Not only that, I am a professional writer and blogger. I write professional product reviews and I have a large network with companies of all sorts. Worst thing you can do, is rip off a writer. This will cost you more than you took out of me. That I can promise. Good day.
09/21/2016 at 12:42 pm
$175 is usually the carrier insurance deductable. Samsung insurance is $100.
09/21/2016 at 12:46 pm
I think u need to look into which insurance you purchased. This is Samsungs direct insurance. They charge $99 for ALL PHONES as stated on their website. Carrier insurance is usually$175.
09/21/2016 at 4:47 pm
I specified that the protection plus, is what I have. I bought it through Samsung at USCellular. The insurance company is still second party. I am ALSO under the 60 days of purchase with Samsung. So that is a separate issue. Do you see the problem?
09/21/2016 at 5:05 pm
The only way I knew you could buy protection plus was thru the website. I have never heard of it offered thru a carrier because carriers sell their own so they can get a percent. Did you pay $129 up front or paying monthly?
09/21/2016 at 12:29 pm
Denise S Johnson
10/15/2016 at 8:53 pm
I have a samsung galaxy ss7 edge and I have never had a broken screen on any of my phones I have bought in the past. My Samsung s7 edge has broken on my first phone and now my second phone. I am very unsatisfied with this phone and wish I had never bought it.
10/19/2016 at 10:47 am
I accidentally dropped my galaxy s7 edge and the back glass has cracked. The phone is still in its waranty period. Please suggest something!
10/22/2016 at 5:53 am
Make an insurance claim of you paid for insurance. If not, pay out of pocket or find a case that will cover it up.
11/02/2016 at 2:47 am
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02/12/2017 at 1:31 am
Hi I have a galaxy 7 edge witch is 6 months old I dropped it and now I cant see the screen do I have warranty cover on my phone ? can you help.
02/21/2017 at 2:54 am
Hi, I have a galaxy s7 edge and I have green screen appearing, not able to use the phone at ALL!! Please let me know what if warranty can cover it or not
02/23/2017 at 8:39 am
I was so sad!!!! : i bought the device and two days after it broken… Now I have decided to buy a rugged phone, i bought an AGM x1 and i am very happy. No screen protector, no insurence and the performance are very good
05/04/2017 at 10:06 am
I have a screen warranty
With my screen my back glass also cracked
I changed my back glass from a third party
But dint change my screen because i had a screen warranty
So does that make me lose my screen warranty??
05/05/2017 at 3:53 am
You are not making any sense. Samsung does not offer a screen warranty.
05/05/2017 at 10:31 am
I bought a samsung 7s edge in may 2016. The headphones died within one month of their initial use. The handset started showing problems with fast charging after 8 months. On visit to the customer centre, they assured me that the handset is perfectly fine. I had to return to them after a week and then they changed the motherboard and assured me that tge device would now work fine. Within minutes to getting back the device i revieved a call and realised that neither speaker nor hearing portion of the phone was working. I returned to the customer care and they kept the handset yet again to verify the reasons of such problem. They are again asking me to take the phone back and i demanded to speak to the person who is in charge. They have not reverted to me for 3 days now. Samsung sucks… bad phone n worse customer service. Why dont u just conduct outright robberies instead of calling it “business”
05/05/2017 at 1:34 pm
To bad you didn’t read this article and buy the insurance plan. Not sure what you want any of us to do about your problems. Insure your expensive device next time.
Neil S. Runge
09/14/2017 at 3:02 pm
I am so disappointed in my S7 screen. I am disabled and my phone has never ever been treated poorly in any way. I have had it about a year. About there months ago a fine line running vertically down the screen has now turned permanent. If I touch the very top of the screen the line goes away. This tells me it is product failure in the manufacture of the screen. I am an engineer, not an idiot. I can now upgrade to the S8. Bullshit. I should of kept my Curve. At least I didn’t have to try to deal with the idiots that sold me this $700 piece of shit. And then ask if I want to upgrade to the S8. Fix this one first or I go back to Motorola or go to i-phone like my wife. The phone works great otherwise. But sick of getting crosseyed looking at this line when I use it. Very disappointed in your service and the way you have avoided standing behind your product.