Having Trouble Installing Apps In Windows 7 Beta 1?

One of the few problems I’ve had with Windows 7 is with application installation — some programs either get hung up during the installation or just won’t install at all.

Well, after trying to install iTunes today and having it fail, Windows 7 reported that a solution was found for this problem. Follow these steps if you are experiencing a similar problem with application installations:

An issue with the Customer Experience Improvement Program (CEIP) client in Windows 7 beta is causing Explorer and some MSI-based installers to stop working properly.

To solve this problem, follow these steps:

  1. Click the Start button, click All Programs, and then click Accessories.

  2. Right-click Command Prompt, and then click Run as administrator. In the User Account Control window, verify that Program name is Windows Command Processor, and then click Yes.

  3. In the Administrator: Command Prompt window, type or paste the following text at the prompt:

    reg delete HKLM\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions /va /f

  4. Press Enter to install the solution.

  5. If The operation completed successfully displays, close the Administrator: Command Prompt window to complete this procedure. If "ERROR: Access is denied" displays, repeat this procedure from the top, making sure you clicked Run as administrator in step two.

5 Comments

  1. keram

    01/21/2009 at 11:58 am

    Hi

    Can you elaborate step 2 more please? I am haviung hard time to find where “program name” should be.

    “Right-click Command Prompt, and then click Run as administrator. In the User Account Control window, verify that Program name is Windows Command Processor, and then click Yes.”

    thanks

    Reply

  2. Gavin Miller

    01/21/2009 at 12:00 pm

    The joys of Beta testing! I managed a very smooth upgrade from Vista 64 with all Apps working so haven’t really installed much (apart from a sneaky game of COD World at War).

    Only issues I’ve had is the trackpad scroll region on my NC10 stops working and needs a reboot. I also had to do a repair install of Abby Finereader on my desktop but everything else, games, apps etc seem fine.

    Reply

  3. Rob Bushway

    01/21/2009 at 12:10 pm

    @keram – it is in the User Access Control window that pops up. It displays next to the words Program name:

    Reply

  4. keram

    01/21/2009 at 12:32 pm

    Thanks. that is great, it really seams to resolve install crashes.

    Reply

  5. Josh Einstein

    01/22/2009 at 6:19 pm

    After submitting a bug & crash report on Visual Studio 2008 install (Yes! They do read them!) I got back the same suggestion and it worked like a charm.

    Reply

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