How to Get Back Suface Pro 3’s “Add a Wireless Display Link”
The Microsoft Surface Pro 3 includes Wireless Display technology so that users can show their Microsoft Surface Pro 3 display content on a TV, projector or monitor with Wireless Display (also called Wi-Di). The “Add a wireless display” link in the project settings screen on the Surface Pro 3 gets removed for some users thanks to a recent Microsoft update. No one knows which update breaks the feature.
Users in a Microsoft support forum talked about mission “Add a wireless display” link in a five-page thread. Microsoft officially admitted the problem to some of these users who called Microsoft tech support, but Microsoft also doesn’t have a fix. We do! Here’s how to fix the problem of the missing link.
People who suffer from the missing “Add a wireless display” link glitch will notice it when they try to use the feature to display their screen on a display that either includes Wireless Display technology built-in or has a Wireless Display adapter, like the great Microsoft Wireless Display Adapter. Users can do this by tapping on the “Add a wireless display” link from the Project screen as seen below.
See if the “Add wireless display” link on the Microsoft Surface Pro 3 got removed by swiping in from the right side of the screen to show the Charms Bar. Tap on Devices and then tap on Project. There’s a link that reads “Add a wireless display” (see below) that the user can tap and it will search for displays with Wi-Di built-in or with a Wireless Display adapter plugged into the display.
If the link doesn’t show up, then the user will need to follow the steps below to fix the problem.
In the above mentioned forum people tried many fixes, like restoring their Surface Pro 3 to factory specs. Others tried to roll back Microsoft updates. However, the solution is simpler than either of those fixes. It’s also more reliable.
Open the Windows Device Manager from Control Panel. Do this by tapping the Window button on the right side of the Surface Pro 3. Type “Control Panel” and tap on the first item in the search results which opens the Control Panel.
Inside Control Panel click or tap on Device Manager and then on View from the menu across the top. Choose Show Hidden Devices from the View menu.
The list of devices will now include an item with a yellow exclamation point next to it. Click on that item and remove it by clicking on the Action menu and then choose Uninstall or right-click the item and choose Uninstall from the popup menu. You may see other items listed with the same name. Remove them all. Also get rid of all items with exclamation points. Then don’t do anything else but restart the Surface Pro 3.
The first time I tried this fix, I didn’t restart right away. Instead I clicked on the scan for new hardware button, third from the right on the toolbar button at the top of the Device Manager screen. It discovered the hardware and seemed to fix the problem, but I still couldn’t connect to my Wireless Display. I restarted and tried it again and it still didn’t work. The user must restart right after removing the items before trying to scan for new hardware and trying to connect again.
After a restart, the “Add a wireless display link” will now appear when the user opens the project screen by swiping in from the right side of the Surface Pro 3 display and choosing Devices, then Project. Tap on the link and let it find the wireless display. Now the user can choose one of the four options to display content on their second display.
- PC only – only shows on the Surface Pro 3.
- Mirror – shows the same thing on the Surface Pro 3 and on the second display.
- Extend – makes one large desktop with part of it showing on the Surface Pro 3 and part on the second display.
- Second Screen Only – turns off the Surface Pro 3 and only shows content on the second display.
07/14/2015 at 12:58 am
This did not work for me, now what?
07/16/2015 at 11:45 am
OMG! Thank you soo much, this worked. I did exactly what you wrote and there were 2 “extra” Wireless display adapter drivers with the yellow exclamation. I uninstalled them and immediately restarted the PC (Surface Pro 3). When I logged back in everything was so seemless, it’s like there was never any issues. Dang Windows 8.1 update..
Thank you soo much.
07/16/2015 at 1:39 pm
Doesn’t work for me :( I haven’t any hidden devices with exclamation point :( On project I have 4 option without any wireless or wire monitor connected at start :(( There must be any way to remove this virtual projectors, maybe from regedit?
07/16/2015 at 1:51 pm
Uhh… I found:
I was able to resolve the issue of missing link to ‘add a wireless display’ in the charms ( Devices -> Project -> ) simply by uninstalling the virtual box software installed in my machine.
On the screen resolution window, I found that there were two screens 1 & 2 detected when i didnt connect any other additional screens to my surface pro 3. I realized virtual box ( virtual machine software ) did create a virtual adapter that causes some kinda interference and I was not able to see the ‘add a wireless display’ option.
Check for some similar softwares in your machine such as VM or AirPlay softwares and uninstall it. It may help.
Maybe will be useful to someone like me ;)
08/03/2015 at 1:10 pm
Thank you Олег Исмаилов, you made my day! :)
I had also Oracle VM installed and after de-installing it worked fine for me.
09/10/2015 at 7:50 pm
Cisco VPN Client was the culprit for me.Thank you Олег Исмаилов!!
12/30/2015 at 10:59 pm
Another solution I found was to go into Control Panel -> Programs -> Default Programs -> Set Default Programs, then select Wireless Display Adapter in the list of programs … Finally click on “Set this program as default” to make sure the Wireless Display Adapter is always used when using/opening anything associated with this program’s file types.
04/28/2016 at 10:29 am
it didn’t work for me