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Errors Start Ahead of iOS 7 Release



Apple is likely just minutes away from the iOS 7 release but already, iPhone, iPad and iPod touch owners have run into an issue already as the App Store is spitting out a Can’t Connect to iTunes error ahead of the iOS 7 upgrade.

Update: iOS 7 Software Update Failed Errors Frustrate Users

With the iOS 7 release at hand, users are working to make sure their devices are primed and ready for the upgrade from iOS 6. One of the things we have recommended that iPhone and iPad users do is update their applications to the newest version to ensure functionality after upgrading to iOS 7. Problem is, those trying to update those applications have been coming across a “Can’t Connect to iTunes” error, even with a stable connection.

Read: 7 iOS 7 Release Date Tips.

The iOS 7 GM download lets anyone with a supported device install IOS 7 early.

Make a back up before installing iOS 7.

We ran into the same issue on both the iPhone and the iPad this morning, both of which were running on a stable Wi-Fi network. When trying to update applications, the App Store spit out a “Can’t Connect to iTunes” error, forcing us to hit OK and try again. And so, we tried again, several times and finally, we got the applications to update.

This could be a sign that Apple’s servers are getting hammered by iPhone, iPad and iPod touch owners who are downloading and installing software ahead of the iOS 7 release date. In the past, we’ve seen Apple’s servers produce errors for those upgrading and it’s possible that we could see even more issues sprout up once the software arrives.

Users checking for the iTunes 11.1 update won't find one and the manual download isn't working for some.

Users checking for the iTunes 11.1 update won’t find one and the manual download isn’t working for some.

Adding to the problem is the fact that many users aren’t seeing the iTunes 11.1 update in iTunes, even though it is available for iPhone, iPad and iPod touch owners to download. Again, this is an update that users will need to download before installing iOS 7 via computer. Those who are trying to download it manually on the web or in the Mac App Store simply cannot get the download to start, something is likely due to the sheer amount of users trying to obtain it.

The iOS 6 upgrade process was a smooth one but already, we’re seeing the iOS 7 upgrade process off to a bit of a rocky start with users encountering several minor but pesky errors.



  1. Taylor

    09/18/2013 at 10:18 am

    Tried downloading it as soon as it came out on my phone now I keep getting errors saying I can’t download it I’m so angry I’ve been waiting for iOS 7 all day!

    • Mitchell Paddon

      09/18/2013 at 10:21 am

      Same thing have been waiting all day and it just says error downloading iOS 7

      • Michael

        09/18/2013 at 10:46 am

        Same issue

        • Matt

          09/18/2013 at 10:51 am

          Clearly an all round problem. Same issue…..

          • Leon

            09/18/2013 at 10:57 am

            Mine was very close to download and then!! Error!!

    • Colette

      09/18/2013 at 10:21 am

      Same here must be due to loads of people downloading it

    • Robert Meares (@RobertMeares)

      09/18/2013 at 10:22 am

      yes I have the same problem and when I connect to iTunes it says that there is not an update available.

    • Coleman

      09/18/2013 at 10:52 am

      Same here!!!!!!

    • Praneeth Chowdary

      09/18/2013 at 11:10 am

      restart ur device
      and start download
      download in mobile

  2. Danielle Sleeper

    09/18/2013 at 10:23 am

    itunes keeps saying that my current version is the most up to date and when trying to search for software update on iphone 4s it says unable to check for update ??

    • Rod

      09/18/2013 at 10:57 am

      You have to update your iTunes to v11.1 first, then you’ll be able to update to iOS 7

  3. Deejay

    09/18/2013 at 10:27 am

    After a few attempts mine finally downloaded

  4. Danielle Sleeper

    09/18/2013 at 10:29 am

    yep mines downloading now

  5. Jason

    09/18/2013 at 10:30 am

    The update is avaliable but when i go to download it says “An error occurred downloading IOS 7”.

  6. Robert Meares (@RobertMeares)

    09/18/2013 at 10:33 am

    still keep getting an error!!! GERRRR!

  7. Komputergod (@komputergod)

    09/18/2013 at 10:36 am

    I cannot even get regular updates to download let alone IOS 7!

  8. aryan

    09/18/2013 at 10:39 am

    It was downloading but then it gave same error as other, itunes 11.1 says 6.1.3 is latest and my phone is up to date, Y U DO DISSSSSSS D:

    • Michael

      09/18/2013 at 10:40 am

      I had the same exact issue..

  9. Michael

    09/18/2013 at 10:39 am

    I was downloading but then got kicked out… Any suggestions?!

  10. UpsetAppleUser

    09/18/2013 at 10:44 am

    I understand that loads of people are downloading it but its really annoying since I’m updating it from my phone but I keep getting an error

  11. Bb

    09/18/2013 at 10:51 am

    Same here wtf

  12. WrkForALivin

    09/18/2013 at 10:53 am

    3 hours!!!!! really!!!!! some people have to work!!!!

  13. ChadNasty

    09/18/2013 at 10:53 am

    My phone isn’t updating either. And somehow I think we are all going to surive…

  14. WrkForALivin

    09/18/2013 at 10:57 am

    Dont ask questions they will give you a “shut your mouth answer” they will tell you anything to shut your mouth!!

  15. izaakbuttigieg00zaa

    09/18/2013 at 11:02 am

    don’t give up guys. look at this comment. keep trying because I was getting to this problem. not it is download and it already restarted. hope it will happen aswell to you all.

  16. lolis kolokis

    09/18/2013 at 11:09 am

    anyone managed to download it yet?

  17. WrkForALivin

    09/18/2013 at 11:11 am

    holy COW!!!! new record 10Hours remaining!!!!!

  18. Praneeth Chowdary

    09/18/2013 at 11:12 am

    restart ur device and start download with wifi

  19. mistanasty

    09/18/2013 at 11:13 am

    mines stuck on preparing update

  20. Tyler

    09/18/2013 at 11:14 am

    I keep getting the ‘IOS 7.0 Your software is up to date.’ bs when i know i am running the GM… which is the final beta… yet i cant update to the public release -.-

  21. Cory

    09/18/2013 at 11:41 am

    Took about 15 tries…download complete….now “Preparing Updates”….. back with more news later.

    • izaakbuttigieg00

      09/18/2013 at 11:46 am

      good luck I finally downloaded it. it restarted and I have the apple logo right now. wish me luck

      • Bill

        09/18/2013 at 12:23 pm

        How long on the Apple restart Logo

  22. Reya

    09/18/2013 at 2:04 pm

    Mine saying iOS 6.1.3 is up to date?! What do I do :(

  23. Yassin Nawar

    09/18/2013 at 2:19 pm

    for the ones whose their apple devices says can’t download ios 7 , just start downloading it then lock the phone don’t keep it open ! lock it and leave it ! if u want to check for how much minutes left just unlock it , take a look, and lock it again then when it comes to preparing update keep the phone on ! and when u finish downloading it might tell u that it can’t update ! just keep pressing the install button every time it fails ! i did that and its installing ios 7 now ! GOOD LUCK everyone

  24. Yassin Nawar

    09/18/2013 at 2:20 pm

    what is said up is for the ones downloading using the device not using itunes ! which is update OTA

  25. TM

    09/18/2013 at 2:22 pm

    The servers are just overloaded…after several errors it came down and is now loading on my iPad 3.

  26. John Manthorpe

    09/18/2013 at 3:07 pm

    Well done Apple. Marvellous disaster giving on screen prompts to jump upgrade to iOS7 then unable to deliver. This means customer phones ARE NOT OPERATIONAL.

    As widely recognised, Apple is putting worms in itself. After championing the brand for over 20 years, I’m thinking Apple is too complicated and expensive.

  27. Mandy Newton

    09/18/2013 at 3:21 pm

    I have downloaded but get an error when verifying just before installing! I guess I will just have to be patient!

  28. Ana

    09/18/2013 at 3:42 pm

    I can’t connect to the AT&T network after I updated to iOS 7. I have iPhone 5. Is anyone else facing the same problem? I am getting frustrated..

    • Mandy Fortune

      09/19/2013 at 6:51 am

      Me neither can get into iTunes but not app store

  29. Dutch

    09/18/2013 at 4:09 pm

    I was finally able to download the update but now a passcode screen comes up and will not accept my former passcode. Any idea of how to get around this?

    • Steve

      09/19/2013 at 3:27 am

      I am having the same problem as Dutch. Any ideas on what is going on?

  30. Mandy Fortune

    09/19/2013 at 6:48 am

    It took me an hour to download after getting error msgs and now it’s done I can’t connect to the App Store

  31. will

    09/19/2013 at 8:03 am

    so i followed itunes and try to upgrade, but it failed now my phone is stuck on connect to itunes DFU mode? but itunes is saying i need to restore to factory settings?? what kind of company that provides a major OS upgrade but dont automatically back up the users data?

    i really dont want to lose my pics, thats my main concern, anyone have any tipes?

  32. Grant mcqueen

    09/22/2013 at 1:19 pm

    Downloaded ios7 quite easy but can’t access iTunes on my phone
    Tried resetting it several times but still get the screen saying loading
    C’mon apple get this sorted QUICK !!!!!

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