Those trying to upgrade to the new iOS 7 update have encountered an issue during the installation process with iPhone and iPad owners reporting a “Software Update Failed” error while downloading the software from Apple’s servers shortly after the iOS 7 release.
Just a short time ago, Apple released iOS 7 for iPhone, iPad and iPod touch, pushing its largest update in years out to owners of its mobile devices. Problem is, many of those trying to update to the new software are encountering a nasty little error that prevents iOS 7 from installing onto the iPhone or iPad.
While downloading iOS 7, we ran into a “Software Update Failed” error that prevented us from continuing the iOS 7 download. The error looks like the error in the screen grab below.
Unfortunately, the error stops the iOS 7 download process and forces users to try to download again. The error occurred on both an iPhone 5 and an iPad 3 and we have seen it occur on an iPad mini as well. Other users are reporting this error as well, meaning this is likely a widespread issue that is affecting those who are trying to download the software immediately after its release.
Earlier in the day, Apple’s servers showed some potential warning signs when users encountered a “Can’t Connect to iTunes” error. Users were also unable to install iTunes 11.1 manually, likely due to Apple’s servers being hammered by requests.
For the moment, iPhone and iPad owners who encounter the “Software Update Failed” error are left with one solution and that is to try again and see if the download and installation process is able to complete. We were taken right back to the “Software Update Failed” screen when trying again though others appear to have had some luck getting the installation process to start up again.
Users with 16GB iPhone and iPad models are also encountering storage space issues when updating Over-the-Air as the iOS 7 update requires more than 3GB of open space in order to install. The problem can be remedied simply by installing through iTunes.
Last year’s iOS 6 update did not come with similar issues though the iOS 5 update was plagued with server issues that ultimately forced some iPhone and iPad owners to wait until much later in the day to install the software.