iOS 8.1 Install Problems Plague Users

iOS 8.1 download and install problems have hit iPhone and iPad users trying to install Apple’s latest iOS 8 update. The iOS 8.1 problems are similar to the ones that have emerged for numerous Apple updates in the past including the iOS 8.0 update that Apple released to iPhone and iPad users just a few short weeks ago.

In late September, just a few weeks after iOS 8.0 came out of the beta program, Apple released iOS 8.1 beta. Apple did attach a public iOS 8.1 release date to the beta, leaving consumers wondering when the update might come out. iPhone and iPad users put great importance on iOS 8.1 due to a number of iOS 8.0 issues and iOS 8.0.2 issues.

Last week, Apple confirmed an iOS 8.1 release date for today, October 20th, and right on cue, the company pushed out its brand new iOS 8 update to iPhone and iPad users around the world. And while Apple’s iOS 8.1 update comes with a laundry list of changes including bug fixes for iOS 8.0 problems, iOS 8.1 problems have immediately formed for iPhone and iPad users.

iPhone and iPad users have stumbled into several download and installation problems today in the minutes after the iOS 8.1 release. The problems are similar to those that arose after Apple released the iOS 8.0 update back in mid-September. Apple servers melted under the pressure of iPhone and iPad users and it appears that the company is unprepared for the amount of users looking to install iOS 8.1 and its bug fixes.

iOS 8.1 install problems are plaguing iPhone and iPad users.
iOS 8.1 install problems are plaguing iPhone and iPad users.

iPhone and iPad users report that they’re unable to install the iOS 8.1 update thru iTunes. The errors, which look like the error in the screenshot above, won’t allow users to move past the download process into the installation process. It’s a problem that’s affected numerous iOS updates in the past, most recently Apple’s iOS 8.0 upgrade.

We were able to get the download and install process moving after trying again twenty minutes later though there are still some people that are stuck and unable to get the iOS 8.1 install process moving thanks to these install errors. Typically, server errors and other issues subside in the hours after an iOS update’s initial release so those that don’t have the time to deal with troubleshooting will want to hold off on iOS 8.1 for now.

In addition to these iOS 8.1 install problems, we’re seeing long verification times plague devices like the iPhone 5. The update verification process on our iPhone 5 took more than twenty minutes to complete, a sign that Apple’s servers are getting slammed with requests from iPhone and iPad users looking to get the latest software which includes Apple’s new Apple Pay service.

iPhone-6 copy

iOS 8.1 is a huge update for iOS 8 users. Not only does iOS 8.1 deliver Apple Pay and new features for Messages and the Photos app including iCloud Photo Library, iOS 8.1 also comes with numerous fixes for iOS 8 problems that have been plaguing iPhone and iPad users since September. Notable fixes include improvements to Wi-Fi, a screen rotation bug that caused iPhones to get stuck in landscape mode, and fixes for Bluetooth issues that have plagued iOS 8 users from the start.

iOS 8.1 replaces iOS 8.0.2 but rumors suggest that it won’t be Apple’s last upgrade to iOS 8. iOS 8.2 and iOS 8.3 are rumored to be in development with releases slated for next year. With Apple’s Watch confirmed for an early 2015 release date around the world, there’s a chance that we’ll see Apple roll out another big iOS 8 update in early 2015. Hopefully, without the installation issues that we’re seeing today.

39 Comments

  1. Susan glaus

    10/20/2014 at 10:20 pm

    Downloading the new version on our iPad and it’s been frozen with the iTunes symbol for 5 hours. It was fine til the final downloading process when the last 1 gb and then it just shut down when restarted it’s been stuck on the iTunes symbol

    Reply

  2. knittingquilter

    10/20/2014 at 11:12 pm

    WiFi connectivity issues have not onty NOT been resolved by iOS 8.1, but they are worse.

    Reply

  3. George

    10/20/2014 at 11:35 pm

    Apple have disappointed us with the latest ios 8.1 update as the heat and the battery drain is still there even when the phone in the standby and airplane mode – that is a real disappointment !!

    Reply

  4. Robin Persaud

    10/21/2014 at 12:11 am

    It took about 25 minutes to install on my iPad 4 (Retina), and the wi-fi does feel faster. Also animations for multitasking and Spotlight search are more fluid than ever.

    Located in Canada, upgraded around 6:30pm.

    Reply

  5. Khamis

    10/21/2014 at 2:12 pm

    Downloading the new version on our iPad and it’s been frozen with the iTunes symbol for 6 hours.

    I have the same problem and I’m waiting til now :(

    Reply

  6. frank mudgett

    10/21/2014 at 2:15 pm

    i did the 8.1 update. now i cant get any emails with my yahoo account and no icon notifications on my facebook app. kind of annoying

    Reply

    • Lynette Sadowy

      11/03/2014 at 9:22 am

      I am having the same problem with my yahoo mail. Were you able to find a fix? It’s showing I have 11 new messages but will not load them. Aaargggh.

      Reply

      • Steve Handley

        11/03/2014 at 9:45 am

        I was able to fix it after using a cafe’s wi-fi.

        Reply

  7. Bruce

    10/21/2014 at 6:11 pm

    HealthKit seems messed up. I had been using HealthKit to track glucose levels. In this update it is missing! There is no means to enter any data or show it on the dashboard.
    I cant seem to see it in settings either.

    Reply

  8. Tina

    10/21/2014 at 6:19 pm

    Stupid iOS 8 and any version of it. I had the problems everybody else is having with downloading it, but the bigger issue is I cannot get Hotmail or Yahoo email on my phone. Frustrating does not even begin to cover it.

    Reply

  9. Paul C.

    10/21/2014 at 9:25 pm

    My church’s (6) iPad Airs are still at 7.1.2 and there they will stay until Apple offers an iOS that doesn’t hobble them.

    Reply

  10. Peter Couri

    10/21/2014 at 11:54 pm

    Update ended with screen stuck on the iTunes symbol. Help

    Reply

  11. ginasus

    10/22/2014 at 7:47 am

    Phone tried to download the update 3 times yesterday and “failed” (10/21/14). One time the estimated download time was 17 hours! Glad I just use my phone, which I got in May, for phone calls, mail and messaging. Love my laptop w/ Windows 7! Don’t they do bug checking??? Not like when I was in IT, we would have been fired for being so sloppy.

    Reply

  12. Colin Wray

    10/22/2014 at 12:39 pm

    iPhone 8.02 to 8.1 was quick and seamless.
    iPad 7.1 to 8.1 refused to start without 5GB spare memory, took over an hour to download, refused to continue without external power, and finally had to be rebooted in landscape mode before I could get the screen to unlock. (I think changing the button from lock to mute, then giving it a good shaking before re-setting the button to screen lock is what overcame the problem).

    Reply

  13. Mike

    10/22/2014 at 4:54 pm

    My 4s camera no longer has a lanscape feature-thanks Apple

    Reply

  14. Cris

    10/22/2014 at 10:16 pm

    I downloaded the iOS 8 a few months back and my phone mic stopped working, last night I downloaded the 8.1 and now my speaker stopped working! Wth!?!

    Reply

  15. flashheels290

    10/23/2014 at 8:06 am

    Screen is still stuck on iTunes logo. This is a travesty.

    Reply

  16. jaldenh

    10/23/2014 at 10:23 am

    Having the same problem with iTunes symbol and installation stalled. Screen frozen. Simultaneously holding start button and on-off button brings apple logo, then back to iTunes symbol. Please send fix if/when there is one! Damn!

    Reply

  17. Robert Shipperley

    10/23/2014 at 10:54 am

    nightmare trying to download, it says it’s 2.25gig in size and I’m on fibre b/b and it’s taking forever. Also I cannot backup my iPhone 6plus to my PC, it lets me scroll through the phone etc but when it comes to sync/backup it says the phone isn’t connected ????????????

    Reply

    • Paul C.

      10/23/2014 at 11:09 am

      The thing I don’t understand is why Apple is having such a difficult time putting out an OS that works correctly.

      Given that Microsoft and Google have to create OS that can work across multiple vendors, processors and carriers, I can understand them running into this sort of problem.

      But Apple is writing for their devices and their devices alone, so, this string of problems is baffling to say the least.

      Reply

  18. chi

    10/23/2014 at 4:11 pm

    Apple is a disgrace, still stuck with the useless itune logo and the plug sign, this is the lasi time I will ever put my money on any apple product

    Reply

  19. Melis

    10/23/2014 at 7:33 pm

    Stuck on iTunes logo and plug, WTF, not cool when I use my iPad to monitor feeding, sleeping and diaper changes!!! Is my iPad fried? No chance in hell Apple will help me unless I pay them money, definitely done with Apple products if this isn’t corrected ASAP!

    Reply

  20. Mike Thornton

    10/24/2014 at 1:29 am

    Downloaded 8.1 with no apparent problem – now it will not load tiscali email, put in user name and password and it just goes back to the sign in page – highly frustrating. I thought Apple were a reliable company.

    Reply

  21. john

    10/24/2014 at 7:57 am

    Stuck on itunes logo and plug waste of time downloading this 8.1 can someone help or tell me how long they has to wait till the itunes goes of and there ipad started to work

    Reply

  22. G Foster

    10/24/2014 at 3:22 pm

    I have an iPhone 5 and have downloaded iOS 8.1 and it is stuck at the Terms and Conditions screen after hitting AGREE. How to back out or go around????

    Reply

  23. K davis

    10/24/2014 at 3:52 pm

    I have the same problem as g foster. Won’t go past agree screen. Glad I’m not the only one !

    Reply

  24. sad

    10/24/2014 at 7:26 pm

    iphone boots up then i get a blue screen, then starts again, been like this the whole day..!! any solutions, how can i recover the pictures on the phone.?

    Reply

    • Bambi

      10/25/2014 at 12:12 pm

      Same problem w sad. Mine is iphone5s. Still stuck now

      Reply

  25. Deb

    10/25/2014 at 1:05 am

    how long does it take to download 8.1 for iPhone 5S??? been running for 45 mins or so

    Reply

  26. Marc

    10/25/2014 at 7:10 pm

    My 5S is completed unusable after the 8.1 download. Can’t turn it off, the screen is super enlarged and dysfunctional. No direction on what to do now!

    Reply

  27. James Carter

    10/26/2014 at 2:24 pm

    My iPad mini retina is stuck on apple Logo after 8.1 just keeps going round in a loop. Managed to get the plug into iTunes logo and came up saying needs to be restored but iTunes is stuck on 17hrs to download software, nice one – bricked until further notice

    Reply

  28. Jim Fleming

    10/28/2014 at 2:12 am

    IPhone 4S completely stuck on plug into iTunes logo. Wish I had read all this before trying. Has anyone successfully got past this “freeze”?

    Reply

  29. Stephen Handley

    10/29/2014 at 8:30 am

    So how can I fix the problem?

    Reply

  30. Chelsea

    11/02/2014 at 10:16 am

    The update crashed my 5s. Now I’m having to do a full restore which is going to take 8 hrs with my slow internet…

    Reply

  31. GreenvalleyAnna

    11/04/2014 at 12:19 am

    Updated ipad 2 from ios 6 to ios 8.1. Been frozen screen with apple logo as if installation “almost done”-bar for OVER 12 hours. Tried to hold button to reboot. Both buttons separately as well as in combination.

    Didnt uppdate to ios 7 due to lack of space. Now deleted apps to get 5.8Gb (ridiculous!!!) space for uppdate and now it crashes! So angry!

    Reply

  32. ahhhhh

    11/06/2014 at 11:27 am

    i am stuck on the itunes logo and plug thing for 22hrs. what do i do because i need my iphone 5c to work:(

    Reply

  33. Sillena Humbergh

    11/12/2014 at 6:15 am

    I’m waiting for almost 4 hours now, and it’s not yet done. I can’t use any buttons too right? What am i supposed to do? Is it normal?

    Reply

  34. Janis Elsbergs

    02/27/2015 at 10:11 pm

    iPad mini update festival is in its 19th hour

    Reply

  35. Rajesh

    03/13/2015 at 5:48 am

    I have Apple IPADA1458. While downloading SW Rel 8, IPAD stuk with Apple logo for >3 Hr. Pl suggest what to do.

    Reply

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