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Apple

iOS 9 Software Update Failed Error Plagues Release

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An iOS 9 software update error is plaguing Apple’s highly anticipated release and it’s preventing iPhone and iPad users from downloading the company’s brand new update.

As expected, the iOS 9 release time was 10AM PT and the iOS 9 update and its features are now available to download for all iPhone, iPad and iPod touch models capable of running the iOS 8 update. The list includes the iPad 2, iPhone 4s and iPhone 5.

Apple didn’t announce the iOS 9 release time but the update arrived on schedule. The iPhone 6 iOS 9 update is 1GB in size, much smaller than previous iOS updates though many iPhone 6 owners, and owners of other iPhone and iPad models are unable to install the update right now.

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Many users see the iOS 9 software update failed error.

Many users see the iOS 9 software update failed error.

The iOS 9 download is plagued with an “iOS 9 Software Update Failed” problem that seems to be plaguing more than a few iOS users. When we tried to update to iOS 9 on several devices, a prompt appeared telling us that “an error occurred downloading iOS 9.”

For the moment we, and many others, are unable to download the iOS 9 update Over-the-Air through Settings. Other users are reporting similar issues.

Installing through iTunes appears to work for some people though we’ve been able to establish a connection through the application in the minutes since launch. If you are greeted with the iOS 9 Software Update Failed error, and you’re able to get to a computer with iTunes, you’ll want to give it a shot. You can also use an iOS 9 direct download to manually install iOS 9.

Apple’s servers typically get hammered with requests right at the iOS 9 release time. So while there isn’t a known fix for the iOS 9 OTA download issues at this time, things will likely settle down as the day progresses. Download times typically improved in the late afternoon and early evening.

12 iOS 9 Release Date Tips

Get Familiar with iOS 9

Get Familiar with iOS 9

Before you install iOS 9, you should get familiar with iOS 9 and its changes. We've put together a walkthrough that will take you through these changes and we highly recommend taking at look at all of these changes before you make your move.

You'll also want to consult our full iOS 9 review for a broad look at features and performance on the iPhone 6 and iPhone 6 Plus. 

117 Comments

117 Comments

  1. Rex Cameron

    09/16/2015 at 10:18 am

    I am having the issue here in Colorado

  2. John

    09/16/2015 at 10:18 am

    same here, getting the same error message on all devices.

  3. Jason Yannazzo (@Tutor_Jay)

    09/16/2015 at 10:23 am

    Same issue with iPad 2 and iPod Touch 5th gen.

  4. Arbaaz Mamoon

    09/16/2015 at 10:23 am

    Same here help me…!

  5. Ricky

    09/16/2015 at 10:23 am

    Same here in Fareham, England

  6. Jed_I_Knight

    09/16/2015 at 10:24 am

    Same problem for me on all devices

  7. sean

    09/16/2015 at 10:24 am

    same here

  8. Dgt

    09/16/2015 at 10:24 am

    Same here in MA

  9. Labamba

    09/16/2015 at 10:24 am

    ditto! :(

  10. [email protected]

    09/16/2015 at 10:24 am

    same here on ipad air and iphone 6 plus , cyprus

  11. Vic

    09/16/2015 at 10:24 am

    The same problem.
    Denver, CO

  12. zpakmalau

    09/16/2015 at 10:25 am

    Same issue in From Singapore

  13. fspiak

    09/16/2015 at 10:25 am

    Same here on 6plus in NY

  14. Balogh Andor

    09/16/2015 at 10:25 am

    Same here in Romania, on my iPad Air 2 and iPhone 6 Plus

  15. C_J

    09/16/2015 at 10:26 am

    Same here help me!!! Thailand

  16. w-harington

    09/16/2015 at 10:26 am

    I was having the same issue! But, if you connect to you computer and download and install from there it worked just fine for me! :) Have fun!

  17. Luis

    09/16/2015 at 10:26 am

    Same here…I tried it on both an ipad air and iphone 5 and got the error in both. Also a shame that watch OS 2 won’t be out for now.

  18. Kule

    09/16/2015 at 10:27 am

    Download is going smoothly on my air 2 but getting the error on my 6

  19. Facundo

    09/16/2015 at 10:27 am

    Same here in Montevideo, Uruguay

  20. Imthiyaz

    09/16/2015 at 10:27 am

    Same here in India

  21. David

    09/16/2015 at 10:27 am

    I get the same error messages when I try to install IOS 9 on my iPhone 6 Plus and iPad Air 2 here in Los Angeles.
    Disappointing.

  22. mediaminions

    09/16/2015 at 10:27 am

    Had the same issue as ya’ll so I plugged into my computer’s iTunes and started the update there and it seems to be working.

  23. John Smith

    09/16/2015 at 10:27 am

    Same here from Tennessee

  24. blanks

    09/16/2015 at 10:28 am

    same here from ny

  25. Gamee_overr

    09/16/2015 at 10:28 am

    Same issue

  26. JPPO

    09/16/2015 at 10:29 am

    I was two minutes to finish and failed; after that i had several failures trying to download it…

  27. Manu

    09/16/2015 at 10:29 am

    Same here ! Looks like most people are getting an error message?! ‪#‎iOS9‬

  28. paris

    09/16/2015 at 10:29 am

    Same error. Paris, France

  29. Chris

    09/16/2015 at 10:29 am

    iPhone updated okay….iPad not so much. Same issue….

  30. Niques Phoenix

    09/16/2015 at 10:29 am

    i was downloading the IOS9 before the error occurred and ive restated my ipad a couple of times and it’s still useless

  31. axe88

    09/16/2015 at 10:29 am

    same here in vancouver

  32. Amy

    09/16/2015 at 10:29 am

    I had to try I about 3 times, then restarted my iphone 6 plus. Then I tried it another 3 times and now it say downloading….18 minutes remaining. YAYYYY!! There is still hope :)

    • Aymen

      09/16/2015 at 10:38 am

      try from itunes. it works !!

    • Leangsim NG

      09/16/2015 at 10:42 am

      make sure that you’ve already turned off autolock

  33. Murtuza Khan

    09/16/2015 at 10:30 am

    What a silly bug. Same error here in India

  34. Sunny

    09/16/2015 at 10:30 am

    Same problem

  35. jc

    09/16/2015 at 10:30 am

    same here in philippines

  36. J P Mishra

    09/16/2015 at 10:31 am

    Same here….I Have same problem

  37. Trav

    09/16/2015 at 10:31 am

    Was having same issue here in Atlanta. Just keep trying.though. The download seems to be moving along for me again.

    • Trav

      09/16/2015 at 10:37 am

      Completed iOS9 download (OTA) in ATL…

  38. Bharath

    09/16/2015 at 10:32 am

    Same here in Bangalore, INDIA. Gave several tries and a reboot. The download started with the the remaining info bu t stopped with the same error after a few minutes

  39. Hasib Ullah Hasib

    09/16/2015 at 10:32 am

    Same here in Dhaka,Bangladesh

  40. paris

    09/16/2015 at 10:32 am

    Same issue on 3 devices : iphone 6, ipad air 2 and ipad mini 2

  41. Avi Lamba

    09/16/2015 at 10:33 am

    Same here with me.

  42. Bunnat S3K

    09/16/2015 at 10:33 am

    The same in Cambodia

  43. Drew

    09/16/2015 at 10:33 am

    same issue from Seattle

  44. erik thiessen

    09/16/2015 at 10:34 am

    same issue in canada.

  45. Robhingston

    09/16/2015 at 10:34 am

    Yes getting the same in Enfield England UK

  46. Brie M

    09/16/2015 at 10:34 am

    Same here in PA

  47. Ryan

    09/16/2015 at 10:34 am

    I finally got my devices to update the to IOS 9. I only needed to continue attempting to update until it accepted. It must simply be a bandwidth issue, or possibly Apple only allows a certain amount of downloads at one to occur in order to prevent downloading speed issues.

  48. rensuchan

    09/16/2015 at 10:34 am

    Got lucky on my iPad Air 2 but my iPhone 6 is actively refusing to update…

  49. Avi Lamba

    09/16/2015 at 10:35 am

    I tried on 2 ipad mini’s , iphone 6 , iphone 4s.
    I think we should wait for tommorow morning.

  50. Nina

    09/16/2015 at 10:35 am

    Same here, The Netherlands.

  51. Costas

    09/16/2015 at 10:36 am

    same issue in Greece on both iPad and iphone6. Will try iTunes

  52. Kenji

    09/16/2015 at 10:36 am

    I tried downloading it from my 5S, same problem. But iTunes is working fine.

    The Malaysia.

  53. vinod

    09/16/2015 at 10:37 am

    Same in india..trying with itunes now

  54. Parwaaz Singh

    09/16/2015 at 10:37 am

    Tried on iPhone 6 but error occured.

  55. itai

    09/16/2015 at 10:37 am

    same here, israel is there a fix for this yet?

  56. Zuhayr

    09/16/2015 at 10:37 am

    Same here on iPad mini retina

  57. Andrew

    09/16/2015 at 10:38 am

    I tried it in settings about 10 times through settings. I got it to work by not clicking anything on the error screen and just letting it sit there for a minute. So when the message pops up don’t tap on anything, just let it sit there.

  58. Bill

    09/16/2015 at 10:38 am

    I was getting the same error. Retrying to Download and Install the update 3-4 times finally worked. Just keep trying if you are having problems. Or wait until later in the day.

  59. axe88

    09/16/2015 at 10:39 am

    tried again and again continuously updated in 6 minutes finally :)

  60. mylesh

    09/16/2015 at 10:39 am

    stuck in update requested in india

  61. Ali

    09/16/2015 at 10:39 am

    Facing the same issue on iPhone 5s and iPhone 6 plus in Pakistan

  62. zrand007

    09/16/2015 at 10:39 am

    reboot the device and try again. it worked for me.

  63. Ankit PATEL

    09/16/2015 at 10:40 am

    it was the issue ! but now a minute ago ! i updated !!

  64. Leangsim NG

    09/16/2015 at 10:40 am

    Try to restart your idevice and make sure that u turn off auto lock

  65. Niques Phoenix

    09/16/2015 at 10:41 am

    I THINK IT’S FIXED NOW…YOU CAN DOWNLOAD THE IOS 9 RIGHT NOW.

  66. adi

    09/16/2015 at 10:42 am

    Its working in Romania now !

  67. Hari

    09/16/2015 at 10:43 am

    It is working, connect it to itunes and update

  68. pjkd12

    09/16/2015 at 10:43 am

    iPhone had to be restored from Backup after trying to update via iTunes

  69. Leangsim NG

    09/16/2015 at 10:44 am

    i’m updating in Cambodia

  70. Wiyono

    09/16/2015 at 10:44 am

    Apple suck!!!!!!

  71. Vasudev Misra

    09/16/2015 at 10:44 am

    Download and update through itunes. it works.

  72. Vin

    09/16/2015 at 10:44 am

    Downloading successfully on my iPhone 6 Plus, wait time about 46 minutes. It’s most likely server overload as the the whole world seems to be trying to download at the same time. Updating my iPad using iTunes.

    Vin, Los Angeles

  73. JAS - Your IT Expert

    09/16/2015 at 10:44 am

    There is a simple FIX – Make sure of these 2 things – Under Settings > Restrictions > Account “Is set to allow changes” 2. You should not be signed out of Apple Game Center

  74. Ravi

    09/16/2015 at 10:45 am

    was getting the same error on ipad 3, i tried multiple times, now it is downloading the update, lets hope it gets updated – India

  75. Hasib Ullah Hasib

    09/16/2015 at 10:48 am

    I had the same problem..keep trying..it worked for me

  76. Jerry

    09/16/2015 at 10:49 am

    same case in India….solution please

  77. Berndude

    09/16/2015 at 10:49 am

    First issue, nothing really was happening so I closed ITunes and rebooted, next time started the download, was about 3 minutes before anything actually happened, then received error I did not have enough space on my 128 gig IPhone 6+ which is not even half full. Next attempt after rebooting ITunes again, took several minutes to start the download, once it started it took forever for it to do the phone back up and slow going still downloading an upgrade that is supposed to be smaller than IOS8. Bring a pillow and blanket before you start, you might have time for a nap!!!

  78. Mory

    09/16/2015 at 10:51 am

    try to update nw it’s working ^_^

  79. Ricardo Romero

    09/16/2015 at 10:51 am

    same here, Brazil. Being able to download through Itunes.

  80. Kyle

    09/16/2015 at 10:52 am

    Update: Update successful on air 2. Got error on my 6 trying to download over wifi but plugged into iTunes and seems to be moving along fine now.

  81. James Lawrence

    09/16/2015 at 10:54 am

    Same here in Africa

  82. Goma Gore

    09/16/2015 at 10:57 am

    Fix
    Enable i-cloud & then Update .
    Works like charm.

  83. Mike

    09/16/2015 at 10:57 am

    I kept getting the error too but I just kept trying eventually to starting downloading. Then about 5 minutes later, it started to install. That’s where I am now. Crossing my fingers it goes smoothly the rest of the way.

  84. James Lawrence

    09/16/2015 at 10:59 am

    What about watch OS2?

  85. John Tennessee

    09/16/2015 at 11:01 am

    This is a known issue and has been resolved. You can now download your iOS9

  86. ANUPAM

    09/16/2015 at 11:21 am

    WORKING HERE IN INDIA ON 6

  87. Mark E

    09/16/2015 at 11:37 am

    It’s not a ‘glitch’, it’s just too many people trying to download at the same time! Just a little patience is all that is needed. My update on an iPhone 6 Plus has just completed.

  88. Nigel UK

    09/16/2015 at 11:54 am

    Via iTunes iPad done. Doing iPod now. OTA was unfriendly

  89. David Busby

    09/16/2015 at 12:09 pm

    I got it installed, but now it won’t let me log into iCloud to update the settings

  90. Chen

    09/16/2015 at 12:46 pm

    same here with ipad air 2

  91. lucy w

    09/16/2015 at 3:00 pm

    be ready to give up your phone for HOURS

  92. Parwaaz Singh

    09/16/2015 at 3:52 pm

    Guys i have downloaded ios 9 on my iphone 6 in India. First 2-3 it was saying error and then it worked fine.
    Thanx

  93. Abdul

    09/16/2015 at 7:42 pm

    Frustrating and disappointing From Apple – Bangalore India

  94. NP

    09/16/2015 at 8:23 pm

    Same issue, India

  95. Shadab

    09/16/2015 at 11:08 pm

    Same here in India (New Delhi) iPhone 5S

  96. Donna

    09/17/2015 at 8:52 am

    Be thankful u cant upload the IOS 9. As of first thing this morning my phone is frozen. I cant get past the apple insignia. Totally unusable.

    • Bryan

      09/17/2015 at 9:42 am

      Same problem for me :( Eventually it gets past then reboots automatically and loops back to the same apple icon. hard reset doesn’t work. looks like i’m going to have to wipe it.

  97. Adrianhfrierson

    09/17/2015 at 9:31 am

    0=00010my buddy’s sister-in-law makes $63 an hour on the laptop . She has been fired from work for 8 months but last month her pay check was $21022 just working on the laptop for a few hours…. See More

  98. shane

    09/17/2015 at 9:39 am

    My iPhone 5 won’t slide across to upgrade even though phone is working fine turned on and off again, get to the slide to upgrade again and nothing. Please help

  99. Nikki

    09/17/2015 at 10:50 am

    Shane me too!!! ehhh….I have tried like 6 hard reboots and the same every time! Slide to upgrade and won’t slide.

  100. Johnny Dangerously

    09/17/2015 at 1:16 pm

    “Installing through iTunes appears to work for some people though we’ve been able to establish a connection through the application in the minutes since launch.”
    ~
    THOUGH usually means something like “except”, so did you mean to write “…though we’ve been UNable to establish a connection…”?
    ~
    They way it’s written now doesn’t make sense.

  101. not happy

    09/17/2015 at 6:31 pm

    Yes, tried to upgrade to the new iOS 9 and now my iPhone 6 is not doing anything. Just a white screen that say “slide to upgrade” and when I try again, the same thing. Nothing.

  102. Cybit

    09/17/2015 at 7:18 pm

    Same thing happened to me this morning. I need my phone today so badly and IDK WTF I was thinking suddenly upgrading it blindly. It freezes the phone to “slide to upgrade” no matter how hard you try. I am installing it now through iTunes and I have my fingers crossed that it would work this time.

  103. allen

    09/17/2015 at 9:55 pm

    My iPad 2 won’t “slide to upgrade” even though it has almost upgraded to iOS 9. I think it is the final step(s) to complete the installation. Now I am stuck. Please help.

    • yat

      09/18/2015 at 11:44 pm

      me too

  104. Sam Cooke

    09/18/2015 at 12:53 am

    Made my iPhone a brick. Thanks, Apple.

  105. not happy

    09/18/2015 at 3:24 am

    Still not working. I will be at the Apple store at 10am when they open!!!!

  106. Giacomo Paita

    09/18/2015 at 5:59 am

    i’ve tried to updated my iPhone 4s 8GB via iTunes, but the download failed several times. The same happened via direct link, in both way the speed is very very slow. Why? Are there any alternatives? no problem with iPad 2 Mini via OTA.

  107. SJD

    09/18/2015 at 11:23 am

    My Iphone worked IOS 9 perfectly in about 15mins but my ipad4 crashed repeatedly over an hour and eventually updated in 20mins all working perfectly. however I have a cross and not very patient 10 yro son whos ipad air2 is frozen on a returning to SLIDE TO UPGRADE page – it lets you put in your secutity digits, downloads update, asks for WIFI details, allows you to sort out your preferred language and then goes back to SLIDE TO UPGRADE!!!!
    we are going to let the battery go to 0% and then hopefully when recharging it will have deglitched and allow the update upgrade!

  108. Pam Figueroa

    09/18/2015 at 9:01 pm

    Download went smooth on iPhone 5 but iPad 2 is fried – can’t even use my device now. Unknown error 1671. Can’t get device to come on. Apple sign comes on and disappears. Plug it back to iTunes on computer and nothing happens.

  109. Jeanne Renner

    09/18/2015 at 9:55 pm

    Ipad 2 – when plugged into laptop getting itunes cannot connect to ipad error 0xE8000003.

  110. Barb

    09/19/2015 at 1:53 am

    iPad got the new download it’s been a few minutes and the iPhone can’t get the new download at all

  111. Ajay

    10/01/2015 at 11:03 am

    Same problem till today

  112. Shabir Ahmad Momand

    12/01/2015 at 6:26 pm

    Same problem

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