Home Apple iOS 9 Software Update Failed Error Plagues Release

iOS 9 Software Update Failed Error Plagues Release

An iOS 9 software update error is plaguing Apple’s highly anticipated release and it’s preventing iPhone and iPad users from downloading the company’s brand new update.

As expected, the iOS 9 release time was 10AM PT and the iOS 9 update and its features are now available to download for all iPhone, iPad and iPod touch models capable of running the iOS 8 update. The list includes the iPad 2, iPhone 4s and iPhone 5.

Apple didn’t announce the iOS 9 release time but the update arrived on schedule. The iPhone 6 iOS 9 update is 1GB in size, much smaller than previous iOS updates though many iPhone 6 owners, and owners of other iPhone and iPad models are unable to install the update right now.

Many users see the iOS 9 software update failed error.
Many users see the iOS 9 software update failed error.

The iOS 9 download is plagued with an “iOS 9 Software Update Failed” problem that seems to be plaguing more than a few iOS users. When we tried to update to iOS 9 on several devices, a prompt appeared telling us that “an error occurred downloading iOS 9.”

For the moment we, and many others, are unable to download the iOS 9 update Over-the-Air through Settings. Other users are reporting similar issues.

Installing through iTunes appears to work for some people though we’ve been able to establish a connection through the application in the minutes since launch. If you are greeted with the iOS 9 Software Update Failed error, and you’re able to get to a computer with iTunes, you’ll want to give it a shot. You can also use an iOS 9 direct download to manually install iOS 9.

Apple’s servers typically get hammered with requests right at the iOS 9 release time. So while there isn’t a known fix for the iOS 9 OTA download issues at this time, things will likely settle down as the day progresses. Download times typically improved in the late afternoon and early evening.

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Before you install iOS 9, you should get familiar with iOS 9 and its changes. We've put together a walkthrough that will take you through these changes and we highly recommend taking at look at all of these changes before you make your move.

You'll also want to consult our full iOS 9 review for a broad look at features and performance on the iPhone 6 and iPhone 6 Plus. 

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117 Comments

  1. Rex Cameron

    09/16/2015 at 10:18 am

    I am having the issue here in Colorado

    Reply

  2. John

    09/16/2015 at 10:18 am

    same here, getting the same error message on all devices.

    Reply

  3. Jason Yannazzo (@Tutor_Jay)

    09/16/2015 at 10:23 am

    Same issue with iPad 2 and iPod Touch 5th gen.

    Reply

  4. Arbaaz Mamoon

    09/16/2015 at 10:23 am

    Same here help me…!

    Reply

  5. Ricky

    09/16/2015 at 10:23 am

    Same here in Fareham, England

    Reply

  6. Jed_I_Knight

    09/16/2015 at 10:24 am

    Same problem for me on all devices

    Reply

  7. sean

    09/16/2015 at 10:24 am

    same here

    Reply

  8. Dgt

    09/16/2015 at 10:24 am

    Same here in MA

    Reply

  9. Labamba

    09/16/2015 at 10:24 am

    ditto! :(

    Reply

  10. get@alife.com

    09/16/2015 at 10:24 am

    same here on ipad air and iphone 6 plus , cyprus

    Reply

  11. Vic

    09/16/2015 at 10:24 am

    The same problem.
    Denver, CO

    Reply

  12. zpakmalau

    09/16/2015 at 10:25 am

    Same issue in From Singapore

    Reply

  13. fspiak

    09/16/2015 at 10:25 am

    Same here on 6plus in NY

    Reply

  14. Balogh Andor

    09/16/2015 at 10:25 am

    Same here in Romania, on my iPad Air 2 and iPhone 6 Plus

    Reply

  15. C_J

    09/16/2015 at 10:26 am

    Same here help me!!! Thailand

    Reply

  16. w-harington

    09/16/2015 at 10:26 am

    I was having the same issue! But, if you connect to you computer and download and install from there it worked just fine for me! :) Have fun!

    Reply

  17. Luis

    09/16/2015 at 10:26 am

    Same here…I tried it on both an ipad air and iphone 5 and got the error in both. Also a shame that watch OS 2 won’t be out for now.

    Reply

  18. Kule

    09/16/2015 at 10:27 am

    Download is going smoothly on my air 2 but getting the error on my 6

    Reply

  19. Facundo

    09/16/2015 at 10:27 am

    Same here in Montevideo, Uruguay

    Reply

  20. Imthiyaz

    09/16/2015 at 10:27 am

    Same here in India

    Reply

  21. David

    09/16/2015 at 10:27 am

    I get the same error messages when I try to install IOS 9 on my iPhone 6 Plus and iPad Air 2 here in Los Angeles.
    Disappointing.

    Reply

  22. mediaminions

    09/16/2015 at 10:27 am

    Had the same issue as ya’ll so I plugged into my computer’s iTunes and started the update there and it seems to be working.

    Reply

  23. John Smith

    09/16/2015 at 10:27 am

    Same here from Tennessee

    Reply

  24. blanks

    09/16/2015 at 10:28 am

    same here from ny

    Reply

  25. Gamee_overr

    09/16/2015 at 10:28 am

    Same issue

    Reply

  26. JPPO

    09/16/2015 at 10:29 am

    I was two minutes to finish and failed; after that i had several failures trying to download it…

    Reply

  27. Manu

    09/16/2015 at 10:29 am

    Same here ! Looks like most people are getting an error message?! ‪#‎iOS9‬

    Reply

  28. paris

    09/16/2015 at 10:29 am

    Same error. Paris, France

    Reply

  29. Chris

    09/16/2015 at 10:29 am

    iPhone updated okay….iPad not so much. Same issue….

    Reply

  30. Niques Phoenix

    09/16/2015 at 10:29 am

    i was downloading the IOS9 before the error occurred and ive restated my ipad a couple of times and it’s still useless

    Reply

  31. axe88

    09/16/2015 at 10:29 am

    same here in vancouver

    Reply

  32. Amy

    09/16/2015 at 10:29 am

    I had to try I about 3 times, then restarted my iphone 6 plus. Then I tried it another 3 times and now it say downloading….18 minutes remaining. YAYYYY!! There is still hope :)

    Reply

    • Aymen

      09/16/2015 at 10:38 am

      try from itunes. it works !!

      Reply

    • Leangsim NG

      09/16/2015 at 10:42 am

      make sure that you’ve already turned off autolock

      Reply

  33. Murtuza Khan

    09/16/2015 at 10:30 am

    What a silly bug. Same error here in India

    Reply

  34. Sunny

    09/16/2015 at 10:30 am

    Same problem

    Reply

  35. jc

    09/16/2015 at 10:30 am

    same here in philippines

    Reply

  36. J P Mishra

    09/16/2015 at 10:31 am

    Same here….I Have same problem

    Reply

  37. Trav

    09/16/2015 at 10:31 am

    Was having same issue here in Atlanta. Just keep trying.though. The download seems to be moving along for me again.

    Reply

    • Trav

      09/16/2015 at 10:37 am

      Completed iOS9 download (OTA) in ATL…

      Reply

  38. Bharath

    09/16/2015 at 10:32 am

    Same here in Bangalore, INDIA. Gave several tries and a reboot. The download started with the the remaining info bu t stopped with the same error after a few minutes

    Reply

  39. Hasib Ullah Hasib

    09/16/2015 at 10:32 am

    Same here in Dhaka,Bangladesh

    Reply

  40. paris

    09/16/2015 at 10:32 am

    Same issue on 3 devices : iphone 6, ipad air 2 and ipad mini 2

    Reply

  41. Avi Lamba

    09/16/2015 at 10:33 am

    Same here with me.

    Reply

  42. Bunnat S3K

    09/16/2015 at 10:33 am

    The same in Cambodia

    Reply

  43. Drew

    09/16/2015 at 10:33 am

    same issue from Seattle

    Reply

  44. erik thiessen

    09/16/2015 at 10:34 am

    same issue in canada.

    Reply

  45. Robhingston

    09/16/2015 at 10:34 am

    Yes getting the same in Enfield England UK

    Reply

  46. Brie M

    09/16/2015 at 10:34 am

    Same here in PA

    Reply

  47. Ryan

    09/16/2015 at 10:34 am

    I finally got my devices to update the to IOS 9. I only needed to continue attempting to update until it accepted. It must simply be a bandwidth issue, or possibly Apple only allows a certain amount of downloads at one to occur in order to prevent downloading speed issues.

    Reply

  48. rensuchan

    09/16/2015 at 10:34 am

    Got lucky on my iPad Air 2 but my iPhone 6 is actively refusing to update…

    Reply

  49. Avi Lamba

    09/16/2015 at 10:35 am

    I tried on 2 ipad mini’s , iphone 6 , iphone 4s.
    I think we should wait for tommorow morning.

    Reply

  50. Nina

    09/16/2015 at 10:35 am

    Same here, The Netherlands.

    Reply

  51. Costas

    09/16/2015 at 10:36 am

    same issue in Greece on both iPad and iphone6. Will try iTunes

    Reply

  52. Kenji

    09/16/2015 at 10:36 am

    I tried downloading it from my 5S, same problem. But iTunes is working fine.

    The Malaysia.

    Reply

  53. vinod

    09/16/2015 at 10:37 am

    Same in india..trying with itunes now

    Reply

  54. Parwaaz Singh

    09/16/2015 at 10:37 am

    Tried on iPhone 6 but error occured.

    Reply

  55. itai

    09/16/2015 at 10:37 am

    same here, israel is there a fix for this yet?

    Reply

  56. Zuhayr

    09/16/2015 at 10:37 am

    Same here on iPad mini retina

    Reply

  57. Andrew

    09/16/2015 at 10:38 am

    I tried it in settings about 10 times through settings. I got it to work by not clicking anything on the error screen and just letting it sit there for a minute. So when the message pops up don’t tap on anything, just let it sit there.

    Reply

  58. Bill

    09/16/2015 at 10:38 am

    I was getting the same error. Retrying to Download and Install the update 3-4 times finally worked. Just keep trying if you are having problems. Or wait until later in the day.

    Reply

  59. axe88

    09/16/2015 at 10:39 am

    tried again and again continuously updated in 6 minutes finally :)

    Reply

  60. mylesh

    09/16/2015 at 10:39 am

    stuck in update requested in india

    Reply

  61. Ali

    09/16/2015 at 10:39 am

    Facing the same issue on iPhone 5s and iPhone 6 plus in Pakistan

    Reply

  62. zrand007

    09/16/2015 at 10:39 am

    reboot the device and try again. it worked for me.

    Reply

  63. Ankit PATEL

    09/16/2015 at 10:40 am

    it was the issue ! but now a minute ago ! i updated !!

    Reply

  64. Leangsim NG

    09/16/2015 at 10:40 am

    Try to restart your idevice and make sure that u turn off auto lock

    Reply

  65. Niques Phoenix

    09/16/2015 at 10:41 am

    I THINK IT’S FIXED NOW…YOU CAN DOWNLOAD THE IOS 9 RIGHT NOW.

    Reply

  66. adi

    09/16/2015 at 10:42 am

    Its working in Romania now !

    Reply

  67. Hari

    09/16/2015 at 10:43 am

    It is working, connect it to itunes and update

    Reply

  68. pjkd12

    09/16/2015 at 10:43 am

    iPhone had to be restored from Backup after trying to update via iTunes

    Reply

  69. Leangsim NG

    09/16/2015 at 10:44 am

    i’m updating in Cambodia

    Reply

  70. Wiyono

    09/16/2015 at 10:44 am

    Apple suck!!!!!!

    Reply

  71. Vasudev Misra

    09/16/2015 at 10:44 am

    Download and update through itunes. it works.

    Reply

  72. Vin

    09/16/2015 at 10:44 am

    Downloading successfully on my iPhone 6 Plus, wait time about 46 minutes. It’s most likely server overload as the the whole world seems to be trying to download at the same time. Updating my iPad using iTunes.

    Vin, Los Angeles

    Reply

  73. JAS - Your IT Expert

    09/16/2015 at 10:44 am

    There is a simple FIX – Make sure of these 2 things – Under Settings > Restrictions > Account “Is set to allow changes” 2. You should not be signed out of Apple Game Center

    Reply

  74. Ravi

    09/16/2015 at 10:45 am

    was getting the same error on ipad 3, i tried multiple times, now it is downloading the update, lets hope it gets updated – India

    Reply

  75. Hasib Ullah Hasib

    09/16/2015 at 10:48 am

    I had the same problem..keep trying..it worked for me

    Reply

  76. Jerry

    09/16/2015 at 10:49 am

    same case in India….solution please

    Reply

  77. Berndude

    09/16/2015 at 10:49 am

    First issue, nothing really was happening so I closed ITunes and rebooted, next time started the download, was about 3 minutes before anything actually happened, then received error I did not have enough space on my 128 gig IPhone 6+ which is not even half full. Next attempt after rebooting ITunes again, took several minutes to start the download, once it started it took forever for it to do the phone back up and slow going still downloading an upgrade that is supposed to be smaller than IOS8. Bring a pillow and blanket before you start, you might have time for a nap!!!

    Reply

  78. Mory

    09/16/2015 at 10:51 am

    try to update nw it’s working ^_^

    Reply

  79. Ricardo Romero

    09/16/2015 at 10:51 am

    same here, Brazil. Being able to download through Itunes.

    Reply

  80. Kyle

    09/16/2015 at 10:52 am

    Update: Update successful on air 2. Got error on my 6 trying to download over wifi but plugged into iTunes and seems to be moving along fine now.

    Reply

  81. James Lawrence

    09/16/2015 at 10:54 am

    Same here in Africa

    Reply

  82. Goma Gore

    09/16/2015 at 10:57 am

    Fix
    Enable i-cloud & then Update .
    Works like charm.

    Reply

  83. Mike

    09/16/2015 at 10:57 am

    I kept getting the error too but I just kept trying eventually to starting downloading. Then about 5 minutes later, it started to install. That’s where I am now. Crossing my fingers it goes smoothly the rest of the way.

    Reply

  84. James Lawrence

    09/16/2015 at 10:59 am

    What about watch OS2?

    Reply

  85. John Tennessee

    09/16/2015 at 11:01 am

    This is a known issue and has been resolved. You can now download your iOS9

    Reply

  86. ANUPAM

    09/16/2015 at 11:21 am

    WORKING HERE IN INDIA ON 6

    Reply

  87. Mark E

    09/16/2015 at 11:37 am

    It’s not a ‘glitch’, it’s just too many people trying to download at the same time! Just a little patience is all that is needed. My update on an iPhone 6 Plus has just completed.

    Reply

  88. Nigel UK

    09/16/2015 at 11:54 am

    Via iTunes iPad done. Doing iPod now. OTA was unfriendly

    Reply

  89. David Busby

    09/16/2015 at 12:09 pm

    I got it installed, but now it won’t let me log into iCloud to update the settings

    Reply

  90. Chen

    09/16/2015 at 12:46 pm

    same here with ipad air 2

    Reply

  91. lucy w

    09/16/2015 at 3:00 pm

    be ready to give up your phone for HOURS

    Reply

  92. Parwaaz Singh

    09/16/2015 at 3:52 pm

    Guys i have downloaded ios 9 on my iphone 6 in India. First 2-3 it was saying error and then it worked fine.
    Thanx

    Reply

  93. Abdul

    09/16/2015 at 7:42 pm

    Frustrating and disappointing From Apple – Bangalore India

    Reply

  94. NP

    09/16/2015 at 8:23 pm

    Same issue, India

    Reply

  95. Shadab

    09/16/2015 at 11:08 pm

    Same here in India (New Delhi) iPhone 5S

    Reply

  96. Donna

    09/17/2015 at 8:52 am

    Be thankful u cant upload the IOS 9. As of first thing this morning my phone is frozen. I cant get past the apple insignia. Totally unusable.

    Reply

    • Bryan

      09/17/2015 at 9:42 am

      Same problem for me :( Eventually it gets past then reboots automatically and loops back to the same apple icon. hard reset doesn’t work. looks like i’m going to have to wipe it.

      Reply

  97. Adrianhfrierson

    09/17/2015 at 9:31 am

    0=00010my buddy’s sister-in-law makes $63 an hour on the laptop . She has been fired from work for 8 months but last month her pay check was $21022 just working on the laptop for a few hours…. See More

    Reply

  98. shane

    09/17/2015 at 9:39 am

    My iPhone 5 won’t slide across to upgrade even though phone is working fine turned on and off again, get to the slide to upgrade again and nothing. Please help

    Reply

  99. Nikki

    09/17/2015 at 10:50 am

    Shane me too!!! ehhh….I have tried like 6 hard reboots and the same every time! Slide to upgrade and won’t slide.

    Reply

  100. Johnny Dangerously

    09/17/2015 at 1:16 pm

    “Installing through iTunes appears to work for some people though we’ve been able to establish a connection through the application in the minutes since launch.”
    ~
    THOUGH usually means something like “except”, so did you mean to write “…though we’ve been UNable to establish a connection…”?
    ~
    They way it’s written now doesn’t make sense.

    Reply

  101. not happy

    09/17/2015 at 6:31 pm

    Yes, tried to upgrade to the new iOS 9 and now my iPhone 6 is not doing anything. Just a white screen that say “slide to upgrade” and when I try again, the same thing. Nothing.

    Reply

  102. Cybit

    09/17/2015 at 7:18 pm

    Same thing happened to me this morning. I need my phone today so badly and IDK WTF I was thinking suddenly upgrading it blindly. It freezes the phone to “slide to upgrade” no matter how hard you try. I am installing it now through iTunes and I have my fingers crossed that it would work this time.

    Reply

  103. allen

    09/17/2015 at 9:55 pm

    My iPad 2 won’t “slide to upgrade” even though it has almost upgraded to iOS 9. I think it is the final step(s) to complete the installation. Now I am stuck. Please help.

    Reply

    • yat

      09/18/2015 at 11:44 pm

      me too

      Reply

  104. Sam Cooke

    09/18/2015 at 12:53 am

    Made my iPhone a brick. Thanks, Apple.

    Reply

  105. not happy

    09/18/2015 at 3:24 am

    Still not working. I will be at the Apple store at 10am when they open!!!!

    Reply

  106. Giacomo Paita

    09/18/2015 at 5:59 am

    i’ve tried to updated my iPhone 4s 8GB via iTunes, but the download failed several times. The same happened via direct link, in both way the speed is very very slow. Why? Are there any alternatives? no problem with iPad 2 Mini via OTA.

    Reply

  107. SJD

    09/18/2015 at 11:23 am

    My Iphone worked IOS 9 perfectly in about 15mins but my ipad4 crashed repeatedly over an hour and eventually updated in 20mins all working perfectly. however I have a cross and not very patient 10 yro son whos ipad air2 is frozen on a returning to SLIDE TO UPGRADE page – it lets you put in your secutity digits, downloads update, asks for WIFI details, allows you to sort out your preferred language and then goes back to SLIDE TO UPGRADE!!!!
    we are going to let the battery go to 0% and then hopefully when recharging it will have deglitched and allow the update upgrade!

    Reply

  108. Pam Figueroa

    09/18/2015 at 9:01 pm

    Download went smooth on iPhone 5 but iPad 2 is fried – can’t even use my device now. Unknown error 1671. Can’t get device to come on. Apple sign comes on and disappears. Plug it back to iTunes on computer and nothing happens.

    Reply

  109. Jeanne Renner

    09/18/2015 at 9:55 pm

    Ipad 2 – when plugged into laptop getting itunes cannot connect to ipad error 0xE8000003.

    Reply

  110. Barb

    09/19/2015 at 1:53 am

    iPad got the new download it’s been a few minutes and the iPhone can’t get the new download at all

    Reply

  111. Ajay

    10/01/2015 at 11:03 am

    Same problem till today

    Reply

  112. Shabir Ahmad Momand

    12/01/2015 at 6:26 pm

    Same problem

    Reply

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