10 Common iPhone 5s Problems & How to Fix Them

Several weeks ago, Apple released the iOS 8.1 update for iPhone and iPad bringing new features and fixes for iOS 8 problems to iPhone and iPad users. Despite Apple’s best efforts, iOS 8.1 problems continue to linger for iPhone 5s users and today we take a look at how to solve common iPhone 5s problems on iOS 8.1, iOS 8.0 and Apple’s older iOS operating systems.

Back in September, just a few days after the iOS 8.0 release, Apple released its first iOS 8.1 beta. Apple did not attach a public iOS 8.1 release date to the beta leaving iPhone and iPad users wondering about the release date. In October, Apple cleared it all up and announced an iOS 8.1 release date for Monday, October 20th. Right on cue, Apple delivered the iOS 8.1 update for iPhone, iPad and iPod touch.

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The iOS 8.1 update has been around for several weeks now. And while the update has solved a lot of the iOS 8 problems that emerged with iOS 8.0, iOS 8.0.1 and iOS 8.0.2, we’ve spoken to a number of iPhone users who continue to experience issues with Apple’s latest update. We ourselves have also spotted several problems with iOS 8.1 particularly on the iPhone 6 and iPhone 6 Plus.

This isn’t anything new. iOS updates, even massive bug fix updates like iOS 8.1, tend to bring problems of their own and that’s exactly what’s happened here. While these iOS 8.1 problems don’t appear to be too widespread, there are enough to warrant an iOS 8.1.1 update from Apple. The iOS 8.1.1 update currently sits in the beta program with no release date in sight which means that iPhone users will need to rely on temporary fixes for their problems, at least until the update arrives.

We can’t say that these fixes for iPhone 5s problems will work for everyone though they’ve proven useful in the past. That said, iPhone 5s users dealing with iOS 8 problems, iOS 8.1 problems or even iOS 7 problems will want to give these a shot before throwing the device against a wall.

How to Fix iPhone 5s Battery Life Problems

One issue that surfaces after every iOS update is abnormal battery drain. iPhone and iPad owners of all shapes and sizes consistently complain about the negative impact that iOS updates have on their battery life and iOS 8 unfortunately has not escaped their wrath. While iPhone 5s users haven’t been as vocal as iPhone 5 users, we’ve heard from several that are experiencing unexplained battery loss after installing iOS 8.

While the iOS 8.1 battery life complaints are numerous, users should not expect Apple to deliver a permanent fix inside iOS 8.1.1 or any other iOS 8 update. Unless there is a widespread issue, Apple typically doesn’t react. There’s also a very good chance that the battery drain on the iPhone 5s isn’t being caused by iOS 8. Third-party apps have a way of wrecking havoc on an iPhone’s juice.

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Fortunately, there are quite a few things that iPhone 5s owners can try if the device starts experiencing heavy battery drain after getting the iOS 8 update is on board.

While there are a ton of things that people recommend, we think there are several key fixes that iPhone 5s users should try. These fixes range from small settings tweaks to changes in daily overall use. All of them have the potential to fix bad iOS 8 battery life and we highly recommend looking at them before performing a hard reset on the iPhone.

How to Fix iPhone 5s Wi-Fi Issues

Apple’s iOS Wi-Fi issues date back several years. And while the iOS 8.1 update did tackle one Wi-Fi issue, iPhone users are still experiencing Wi-Fi issues with iOS 8.1 on board. iPhone and iPad users have complained about a wide variety of issues from grayed out Wi-Fi to unstable connections. These are extremely common after a major iOS upgrade.

There is no guaranteed fix for iPhone 5s Wi-Fi issues but there are a few things that users can try before performing a factory reset, replacing a router, or taking the iPhone 5s down to an Apple Store. These fixes have been passed down from the iOS 6 and iOS 7 updates and they’ve worked for numerous iPhone users in the past.

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The first thing iPhone 5s users will want to do is reset network settings. This is an extremely easy process though it could take a couple of minutes to complete. iPhone 5s users need to set aside some time to ensure that the process goes smoothly. To do this, open up the iPhone 5s and head to Settings > General > Reset > Reset Network Settings.

Users will need the passcode for the iPhone and again, a few minutes of time because the phone is going to reboot itself to complete the changes. Those performing this fix will also want to track down commonly used Wi-Fi passwords because this process will force users to enter them once it completes.

If that doesn’t fix things, iPhone 5s users can also try turning off Wi-Fi Networking. To do that, head to Settings > Privacy > Location Services > System Services. After performing these two steps, iPhone 5s owners will want to reboot the phone. Once it’s rebooted, there’s a chance that Wi-Fi will be functioning normally again.

How to Fix iPhone 5s Cellular Data Issues

We’ve heard complaints about cellular data issues on the iPhone 5s and other iOS 8 powered devices. Slow connections, no connections and other random problems have plagued some iPhone users in the days since its release.

To try and fix these cellular data issues, first try restarting the iPhone 5s. This has worked for us in the past. If that simply fix doesn’t work, try toggling cellular data on and off. This also has had a positive effect on our iPhone connectivity. To do that, Cellular > Cellular Data > Toggle Off.

Finally, if none of that works, try flipping Airplane Mode on, waiting 30 seconds, and then flipping it off. This, like the other fixes, has worked to dislodge cellular data issues on the iPhone 5s and other iPhones.

How to Fix iPhone 5s Bluetooth Problems

iOS 8 Bluetooth problems are some of the most common iOS problems and iPhone 5s users continue to complain about them in the days after the iOS 8.1 release.

While there doesn’t appear to be a cure all, we’ve heard about a few possible fixes that iPhone 5s users and owners of other iOS 8 powered devices will want to try. Users have singled out “Reset All Settings” as a solid fix. It hasn’t worked for everyone but there are a ton of people that are claiming success after trying it on their iPhone.

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To do this, open up the iPhone 5s and head to Settings > General > Reset > Reset All Settings. This is going to take a bit of time and users will lose all saved settings but the pay off is that it seems to be fixing Bluetooth issues for many people. It’s certainly worth a try in the days leading up to Apple’s iOS 8.1.1 release.

How to Fix iPhone 5s App Issues

We’ve been hearing a lot of complaints about various applications crashing and freezing in iOS 8. iPhone 5s users haven’t been as vocal as iPhone 6 users but that doesn’t mean that app problems don’t exist. App issues have also been known to pop up in the days and months after an update’s release so no one is in clear just yet.

Apple’s not going to be fixing these issues and it’s going to be up to third-party developers to take care of any random problems. This means that fixes, permanent ones, could take awhile. Fortunately, there are a few things that iPhone 5s users can try to make the app experience far more stable both ahead, and after, the iOS 8.1.1 release.

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First, make sure applications on the iPhone 5s are updated. App updates with support for iOS 8 have been trickling out since launch. Many iPhone users are horrible about updating apps and that’s a habit that can, and should, be broken immediately.

iPhone 5s users who are forgetful or lazy will want to turn on automatic App Store updates because it will keep apps automatically updated and ensure that they are always on the latest version with the latest bug fixes. To do that, head into Settings > iTunes & App Store > Toggle Updates on.

How to Improve Performance on iPhone 5s

Performance on the iPhone 5s has been fairly stable and the phone is as fast as it was in iOS 7.1.2 and iOS 8.0. That said, there are some iPhone 5s users that have seen a drop in performance after installing iOS 8 and iOS 8.1.

There are some ways to speed up the performance on the iPhone 5s should it get a little choppy. We’ve outlined a number of different strategies including reducing animations and pretty effects, resetting settings, or restoring back to factory settings. These fixes are for the iPhone 4s but they will help with the iPhone 5s as well.

How to Fix iPhone 5s Landscape Issues

One of the biggest issues that we’ve outlined in our iOS 8.1 reviews is an issue where the iPhone gets stuck in landscape mode after shifting from portrait. This is a huge problem and it’s one that’s affecting numerous iPhone users.

While we can’t offer a permanent fix, we can offer a temporary solution. Instead of throwing the iPhone 5s against a wall, simply lock the orientation of the phone in portrait. This way, the device will remain in portrait mode when trying to use a third-party app or the camera.

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To lock the iPhone 5s in portrait mode, pull up Control Center from the bottom of the phone, look for the lock in the top right corner, and hit that. This will lock it up so that it won’t move out of portrait mode. It’s a temporary fix for an issue that’s driving some iPhone users (including us) crazy. Our hope is that iOS 8.1.1 fixes this issue once and for all.

How to Fix iPhone 5s iMessage Problems

We’ve been running into a number of iMessage problems on the iPhone. Messages sometimes fail to send, even when in good coverage areas and we often get messages hours and sometimes days late. Fortunately, there are some fixes that are worth trying, fixes that have actually helped to alleviate our own iPhone  iMessage problems in the past.

The first thing to try is toggling iMessage off and on. If that doesn’t work, try rebooting the phone. If neither of those work, it’s time to reset the device’s network settings.

To do that, head into Settings > General > Reset > Reset Network Settings. The iPhone 5s will reboot, and while the stored Wi-Fi networks will be lost, reentering a Wi-Fi password is a small price to pay for working iMessages.

How to Fix iPhone 5s Random Reboots

We’ve heard about occasional random reboots on the iPhone after the arrival of iOS 8. And while we ourselves have only seen the issue on iPhone 6, that doesn’t mean that the issue won’t pop up on the iPhone 5s.

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The only permanent cure is going to be an iOS update and iOS 8.1.1 isn’t guaranteed to fix things. Fortunately, after years of dealing with these issues, we have some tips to try and minimize this extremely random issue. These fixes helped when we saw them in iOS 7 last year and they have helped to tone them down in iOS 8.

First, try restarting the iPhone 5s. This helped us when we encountered random reboots on the iPhone in iOS 7. We also recommend performing a reset on all settings. To do that, Settings > General > Reset > Reset All Settings. It also might be worth it to uninstall recent apps if the problems just started. We’ve also heard that performing a full on factory reset cures these issues but that should be a last ditch resort.

How to Fix iPhone 5s Keyboard Lag

We’ve encountered the occasional keyboard lag on the iPhone 5 and iPhone 5s when shooting off an email or iMessage. There are a few things iPhone 5s users can try to solve these problems should they pop up during email or messaging.

First, try turning off Documents & Data in iCloud. To do this, Settings > iCloud > Documents & Data. If everything returns to normal, it should be okay to flip that back on. If that doesn’t work, try resetting all settings. To do that, General > Reset > Reset All Settings.

How to Fix iPhone 5s Problems If Nothing Else Works

If none of these fixes work and Apple’s discussion forums don’t provide help, we have two recommendations. First, take the iPhone to a Genius Bar at the local Apple Store. They’ll help diagnose the problem, if they can.

Those that can’t or don’t want to go that route will want to consider performing a factory reset. Factory resets will wipe the iPhone 5s clean though it has worked wonders for devices in the past.

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To do that, choose Settings > General > Reset > Erase All Content and Settings. Again, this will wipe everything from the iPhone so make a back up before doing this, even though we recommend not installing from a restore. Setting all of this up will be extremely consuming, but it may be the fastest way to fix bad iPhone 5s problems.

45 Comments

  1. Olaf Walter

    11/11/2014 at 7:19 am

    I tried all the fixes suggested for the iphone 5S including factory reset and the two most annoying, persistent problems are battery life (even with all apps closed) and dropping Wifi about every five minutes. In addition to that I see that the microphone stops working after 15 minutes or so into a call. I use my phone as my business line and key contact device for email, etc. I am going over the data rates of my plan because I have to go over the 4G or LTE service since Wifi is not working. That and the “dropped” calls (I can hear the other party just fine, but they can’t hear me) is damaging my business – a lot more than an annoyance.

    I guess I need to look at the Galaxy next, if the 8.1.1. version isn’t coming out soon.

    Reply

    • Liz

      05/16/2016 at 2:52 pm

      Hi Olaf – Did you ever find a solution? I am experiencing the same exact issue. Thanks! Liz

      Reply

  2. chris9

    11/11/2014 at 8:56 pm

    I’ve been following this only because i really want that annoying #1 thats sitting on my settings app to go away…

    After reading these I don’t ever attempt “fixes” apple should be doing this, i shouldn’t have to “fix” their problems….

    Am staying as far away from iOS 8 as i can until these types of stories no longer exist

    Reply

  3. Mandy

    11/15/2014 at 6:19 am

    Have issues with iPad since iOS 8 and now it doesn’t connect to Safari or App Store or updates?

    Reply

  4. Mazlani Sulaiman

    11/16/2014 at 11:43 am

    I’m using iPhone 5s with the new iOS 8.1. The problem is my phone always lock by itself but not very often. It’s all happen when I use my phone while charging.

    Reply

  5. Frank

    12/25/2014 at 10:34 pm

    My control center is on but i can never swipe up or down.

    Reply

  6. Chinwe

    12/27/2014 at 12:05 pm

    My iPhone is mad operates itself and the functions even stops functioning and also function by itself

    Reply

    • Bobo

      01/05/2016 at 11:48 am

      Same here Chinwe
      Pls help

      Reply

  7. Jest

    02/25/2015 at 2:48 am

    I have a problem in my iPhone 5s about battery life, sometimes my iphone is automaticaly shot down with 10%+ of battery..

    Reply

  8. Brian Selby

    03/16/2015 at 5:26 pm

    home screen is magnified to the max and I cannot use the phone at all. Tried shut down several times and it returns to super-magnified home screen and in operable.

    Reply

  9. aliahus

    04/27/2015 at 8:43 am

    my iphone 5s is not detecting my simcard . i checked other sim cards they are detected which means no problem with the fone n i checked my sim in other phones and it worked . so the problem is my sim is not working in my fone. any resolutions ????

    Reply

  10. Chris

    06/06/2015 at 10:07 pm

    I had my iphone in my pocket and with 77 percent and after 30 minutes without using it decides that its gonna not turn on and I dont know what happened I even bought a new charger but its something wrong with it

    Reply

    • Jnbui

      12/30/2015 at 9:12 pm

      I have the same problem with my iPhone 5s did you already find a solution?

      Reply

  11. hey

    06/16/2015 at 10:24 pm

    i am rebooting but it take too long already take about 12hours

    Reply

  12. rajeev rai

    06/19/2015 at 5:54 am

    i want to replace my iphone 5s bcoz i have a problem in my battery and bcoz battery my phone was bend slightly , i told this problem to apple service centre they said i have to pay 20500rs after then it will replace but i have a warranty so i m requesting u plz solve my problem..

    Reply

  13. Leslie Bueter

    06/21/2015 at 3:35 pm

    having problems with frequent dropped calls, poor call connection quality, and calls going straight to voicemail without the even ringing. tried switching airplane mode on and off, and doing network restore. neither worked.

    Reply

  14. jonathan

    07/01/2015 at 9:28 am

    I’ve been using my iPhone 5s more than year, few hours ago I turn off my phone 5s when I’ve tried to turn on its totally shut off even I charge it nothing happen, so what shall I do?

    Reply

    • Jo

      12/28/2015 at 7:41 am

      I have same problem with my iPhone 5s did you already find a solution?

      Reply

      • Jnbui

        12/30/2015 at 8:28 pm

        Same with my iphone 5s. Did you find a solution already?

        Reply

  15. John E. Crawford

    07/04/2015 at 4:10 am

    the buttons for entering my password don’t work. First it was the 5, now it’s the 6. Last time it fixed itself after a few tries. Now it’s completely frozen. I can’t open my phone. What’s up?

    Reply

  16. rabi

    08/29/2015 at 11:08 pm

    the buttons for entering the password don’t work… one side 3,6,9 and delete button doesnt work .. now it;s completely frogen n i can.t open my phone ..what shall i do now

    Reply

  17. Ruthjtoney

    08/30/2015 at 10:09 pm

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    Reply

  18. Otávio

    09/23/2015 at 6:40 pm

    thank you thank you thank you a million times! i was feeling like my so expensive unlocked iphone was lost, and thank god that Keyboard Lag solution of yours worked really well i had to reset all settings. But I’m glad I found this link. thank you so much! peace from Brazil!

    Reply

  19. Anita

    10/09/2015 at 8:49 am

    Daily having different sort of problems with my 5s I’m fed up
    Though its in warranty period but no one is doing nothing

    Reply

  20. corlia

    10/12/2015 at 11:50 pm

    What is wrong with the phone if its freeze. I can not even swipe over to unlock nor can I sturn the phone off. How do I reboot the phone if I cant even swipe over it?

    Reply

  21. maricris

    12/08/2015 at 5:45 pm

    my iphone5s camera is not working and all my apps is crashing!

    Reply

  22. Rose

    12/15/2015 at 2:29 pm

    My 5s was super hot to the touch and would not respond, and that was first thing after I took it from the charger in the morning. Screen black and also not responding

    Reply

  23. Miki

    01/15/2016 at 1:49 am

    My phone is working extremely fine. Not any single issue with there except battery

    Reply

  24. Wesley

    02/11/2016 at 8:23 pm

    My wife and I have a pair of iPhone 5 esses wave got the email set up she can send emails but can’t receive them what’s the problem

    Reply

  25. Alice

    03/03/2016 at 11:48 pm

    homebutton on my iphone5c not working

    Reply

    • Jason

      03/05/2016 at 4:18 pm

      My home button suddenly stopped working. A temporary fix is in settiings, general, accessibility, assistant touch.

      Reply

  26. joan

    03/07/2016 at 7:11 pm

    Hi.. Can you help me fixed my iphone 5s rom restarting again and again and then blue screen come out??? Anyone???? i really dont know what to do.. Maybe some of you guys can help me on this… Thank you

    Reply

  27. Gibson

    03/28/2016 at 8:38 pm

    H E L P!…. my iPhone 5 has back off on me after 3 weeks. It does not seem to charge the battery and there is not life to it. Anyone with a bright idea?

    Reply

  28. Bharathi

    04/02/2016 at 9:51 pm

    I bought 5s 3days before… My phone was heated while I’m putting charge and using net ..so I want to return my phone anybody help me to resolve this problem…I want to know this problems are common or not

    Reply

  29. Linda

    04/04/2016 at 8:46 am

    M y iPhone 5s rebooted on it’s own and now I can’t get it to come back on because it is asking for a six passcode entry instead of my four entry anyone else have this issue?

    Reply

  30. Sofie

    04/08/2016 at 2:08 am

    Hi I wonder if someone can help with my iPhone the screen is black and I can’t get in has anyone got any suggestions

    Reply

  31. Georges Bossaers

    04/30/2016 at 8:23 am

    my Iphone 5s worked fine for 3 moths when i stayed in Thailand, used a local card, i went to Holland using a local simcard, and since then i can only call on the first moment i switch it on. if i use internet it wont call anymore? does it sounds familiar? please let me know how to solve this problem.

    Reply

  32. yasanka

    07/14/2016 at 10:42 pm

    Hi.. Can you help me fixed my iphone 5s rom restarting again and again and then blue screen come out??? Anyone???? i really dont know what to do.. Maybe some of you guys can help me on this… Thank you

    Reply

  33. maria cecilia

    09/09/2016 at 5:20 am

    hi, after seeing all your problem with iphone 5 s , as I am so stressed since I have purchase this phone just few months ago, till now it come n go the problem. right now it’s frozen not charging doing nothing fell like to smashed it on the wall, please anyone can help will be so much appreciate. thank you.

    Reply

  34. Teshu

    09/14/2016 at 11:40 am

    I have a problem with my ip5s where it suddenly gone blank while the battery is still have 40% left. Then when i connected to the charger, the battery icon appeared, as usual. But the apple icon image appeared few seconds later, then my screen changed to red and then it gone blank again. Repeatedly. How do i solve this problem? I need help.

    Reply

  35. Teshu

    09/14/2016 at 11:43 am

    I have a problem with my ip5s where it suddenly gone blank while the battery is still have 40% left. Then when i connected to the charger, the battery icon appeared, as usual. But the apple icon image appeared few seconds later, then my screen changed to red and then it gone blank again. Repeatedly. But sometimes the screen turned to blue. How do i solve this problem? I need help.

    Reply

  36. Anver Ahamed

    09/22/2016 at 1:10 am

    My 5S has started showing up “No Service”. I changed the sim, thinking that could be problem. But, there was no change. Every 10-15 minutes, Service is restored, but, when I am on a call, it suddenly goes off. How do I solve this problem?

    Reply

  37. katKat

    10/18/2016 at 5:50 am

    I have to constantly power on and off my iphone 5s several times a day, because my phone has a mind of it’s own and repeatedly goes into silent mode, where I miss calls and text alerts, and have NO SOUND. Also, I cannot answer calls through my steering wheel anymore in my car. AS IF that update wasn’t bad enough, now I keep getting interrupted to install yet ANOTHER software update that I want NOTHING to do with, because every time I update I have a ton of problems.It’s a pain in the a$$ and a hassle. Seriously considering the new Galaxy phone, as my son, friends and cousins have switched to, because they don’t have these problems…

    Reply

  38. Dr Sushil k sinha

    05/01/2017 at 9:09 am

    my i phone 5s is not opening after the apple logo page

    Reply

  39. Aamir

    05/08/2017 at 4:19 am

    My I phone 5s always gives a busy signal to the caller. However the same caller on the second attempt gets connected. However, I do get a missed call alert. This happens when my phones’ screen is off. However when I’m on the home screen and working on some other app, and if a call comes through at that time, it gets connected on the first attempt. I have tried using different sims on the same device but the result is always the same — thinking that it is my Service Providors’ issue. However when i use the sim that i am using, on another I phone 5s, the call goes through on the first attempt

    Is this the device issue? If so, how can i fix it?

    Please help

    Reply

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