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Kindle Fire Users Experience Wi-Fi or Internet Connectivity Issues



Users of the Amazon Kindle Fire reported in Amazon’s forums that they’ve been having problems with Wi-Fi connectivity issues. The issues could have something to do with the way the Fire uses the Silk browser, which Amazon touted as a revolutionary way to speed up Internet surfing. The browser, unfortunately, hasn’t lived up to the Amazon hype in the experience of most users, including me. This comes on the heels of a test that says the interface makes it difficult for users to accurately interact with on-screen buttons.

Evidence supporting the caching problems with the Silk browser comes from the complaint of one user in the forum who said he could connect his Fire to his Wi-Fi network, but that after doing so any attempts to pull pages through the browser resulted in a timeout. He attempted this on three different networks.

Kindle Fire

Some users have reported that updating your Kindle Fire will fix this issue, but how can you update if you cannot connect to the Internet? The answer: side load the update by connecting your Fire to a computer, putting the update on the root of the Fire’s storage and restarting the device. Unfortunately, other users report updating and still having an issue.

Amazon programmed the Fire to load Internet content in the browser from its servers. It could be that some people are experiencing issues connecting, not necessarily to their Wi–Fi network, but rather to the Amazon servers. If Amazon experienced some kind of limited outage, they haven’t reported it. We are, therefore, left only to speculate.

I have not experienced an issue with my Fire. I don’t use the Kindle Silk browser, but rather the Lastpass Browser, which is faster and more convenient since I can log into password protected sites.

Are you having trouble connecting to the Internet with your Fire? Let us know in the comments below. If you are having problems, your best bet is to do one of the following:

Source: Beta News


  1. Anonymous

    12/06/2011 at 5:48 pm

  2. Bigloser99

    12/07/2011 at 1:54 pm

    Silk was not cutting it for me, so I side loaded dolphin and opera mobile from handango. If you download the ES file manager on your fire, set allow installation to on, you can email the apps and install them on your fire. This does not mess up your prime as well. Much faster web with dolphin and opera on  the fire.

  3. Disappointed

    04/26/2012 at 6:40 am

    I’ve had a Fire for about 3 weeks and was just starting to enjoy it. Out of nowhere, I am unable to connect to the internet, including Facebook, games, and a few other apps. However, conveniently for Amazon, I am still able to connect to the Amazon site…but only to their site. I called Amazon yesterday, was told this is a very unusual problem that they would look into and get back to me. I’m still waiting. Has anyone else had this issue, and can it be resolved?? 

  4. Nalina

    06/08/2012 at 4:05 am

    I’ve been using my new Amazon Kindle Fire for two months on a family, password protected network connection. A week ago, my connection failed, so I attempted to reconnect but was unable to even find any networks that would be available on the air. I don’t know what is wrong but it is very frustrating. I don’t have a USB cord to connect my Kindle to my laptop either, and am not sure if I can purchase one, as I am currently in Korea.

  5. Bill

    07/27/2012 at 1:49 pm

    my third kindle fire and still have issues with wifi. If I reboot my modem it will work unitl I shut if off, but when I turn it on again, same thing, no connection. I have six other phones, i pads, laptops, desktops as well as two regular kindles etc… that have no connection issues. The fire is obviously junk and it doesn’t appear that amazon is doing or knows what to do about it.

  6. AngryAsHell

    07/29/2012 at 11:56 am

    3 months of internect success and then baam!!! this crap comes up. I don’t even have insurence on this piece of shit. this is bull. I should have gotten a fuckin nook.

  7. [email protected]

    12/24/2012 at 6:19 am

    i bought a kindle fire for my daughter and everytime she turns it on i have to go refresh the wireless router because it losses connection if any body is on a laptop or xbox or anything else that use the internet they all lose connection as soon as she turns it on why is this happening

  8. brad

    01/20/2013 at 12:49 am

    i have no problems finding or connecting to my WiFi. my kkindle fire will just lose the connection but still shows I am connected. I have to go to the WiFi connection screen, disconnect, then reconnect until it decides to quit working again.

  9. Christine

    06/25/2014 at 5:31 am

    One day I started up my kindle fire hd and there was an ‘X’ over the Wifi symbol in the top right corner. When I tried connecting to our wireless, it says I’m connected, but the “x” won’t go away and I can’t get to the internet. I brought my kindle fire to work. Using my Company’s wireless network, I erased my unit and registered it again. Everything worked fine, I was able to connect to the internet and I downloaded all my books and games from my cloud. That night I went home and powered up my kindle only to find that ‘X’ still there. How can I connect at work, but not at home? All of our other devices are connecting just fine, so it isn’t the router. This is very frustrating. I sure could use some help fixing this one.

  10. Cacilia

    07/30/2014 at 12:52 am

    Kindle Fire is a piece of shit.

  11. Dying from no WiFi!!

    05/22/2016 at 9:20 am

    Me too, I have had mine for 3months and there is no internet although the wireless symbol is full! Please help!

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