In October, LG started the first Android 6.0 Marshmallow updates for its popular LG G4, and in February and early March the rest of the U.S. LG G4 owners received it as well. From Sprint to T-Mobile and Verizon, delivering new features and improved performance, but the update is also causing problems for some.
Google officially released Android 6.0 Marshmallow in October, the successor to Android 5.1 released in 2014. It’s loaded with new features, better performance and more. Less than a month later LG was the first major manufacturer to push out an update in Poland, Korea, UK, the US, and have now moved to other devices like the LG V10, or the older LG G3.
In mid-December the Sprint LG G4 Android 6.0 Marshmallow update was officially announced, along with a small changelog, and in late January most other US carriers pushed it out as well. Now that all LG G4 owners are enjoying Marshmallow, here are a few helpful tips and potential fixes for problems we keep hearing about.
Looking at various Android forums it looks like the Sprint LG G4 Android 6.0 update arrived slowly, and the same can be said about other carriers. Now that most in the US are enjoying Android 6.0 on the LG G4, we’re starting to see an influx about problems.
It’s also worth stating that with LG G3 Android 6.0 updates rolling out on AT&T and T-Mobile this week, similar problems could surface for them. Meaning, many of the tips below are worth checking out by G3 owners getting ready for the update.
While we’ve had a rather good impression of Android 6.0 Marshmallow on the Nexus 5, Nexus 6P, and other devices, some users with the LG G4 are reporting more than a few problems. Some of those were present on Nexus devices, and some aren’t. With every update the possibility of problems is real, but most users should be able to proceed without any issues. However, if you do, these are some potential fixes.
Get the LG G4 Android 6.0 Update Now
By now all LG G4 owners should have Android 6.0 Marshmallow, but if not, here’s how to manually install it right now.
Those with a Sprint, T-Mobile or Verizon LG G4 can head into settings > about phone > check for software updates to manually look for, accept, download and install the latest Android 6.0 Marshmallow software release.
However, that isn’t the only option. We’d recommend all LG G4 owners download and install the PC program called LG Bridge. This allows for device backups, which is a good idea before a big update like Android 6.0, data and file transfer, and installing software updates. T-Mobile users got it first using this route, rather than a typical over the air release, but it’s available on both platforms.
Setup and install the LG Bridge, put in the required information, and check for updates. Many owners have confirmed they were able to manually update to Android 6.0 Marshmallow on the G4 using the LG Bridge application.
Android 6.0 MMS Bug
Countless reports all over the official Google product forums have confirmed there is a problem with MMS (picture messages) in Android 6.0 Marshmallow. They either fail to send, or don’t arrive correctly for users. Whether this be through Google Hangouts, the stock messenger app, or third party text applications like Textra. It just says “download” and images never work. We’re still waiting for LG to issue another quick bug fixing update, and the latest Google security patches for April.
We aren’t experiencing this on the Nexus 6P, but it’s been a widespread problem for multiple different Nexus phones running Android 6.0 Marshmallow, and some with the LG G4 on Android M. Most users will have no problems with texts or picture messages, but if so, the only solution could be try another text app, or wait for Android 6.0.1 Marshmallow to arrive, as the bug was fixed in 6.0.1 which Google recently released.
LG G4 Android 6.0 Battery Life
As always, battery life is an issue we’re hearing a lot about after the update to Android 6.0 Marshmallow. A lot of this is from the update itself, apps being updated, and users simply using the phone more in the days after an update. Give it a few days to settle, and battery life typically goes back to normal.
That being said, a few reports have confirmed something called “logd” in the battery stats settings menu eating up about 20% of battery life on the LG G4 after the update to Android 6.0 Marshmallow. This is a problem that has already been fixed on the Korean and international model, and will probably quickly be fixed on US models too.
We’d suggest all owners update all of their apps, then head into settings > about phone > and disable “Activity logs” which is causing the drain mentioned above.
However, those who are still experiencing battery life issues may want to check for rogue apps using battery by heading to “battery” in the settings area. If the situation doesn’t improve we’ve put together a guide that will take you through some steps to fix battery life. It’s not for the LG G4 specifically, but many of the same steps apply here. If all else fails, a factory data reset typically solves any and all battery issues after a major software update. More details on that can be found below. We’re having no problems with LG G4 Android 6.0 battery life.
LG G4 Android 6.0 Reboot Problems
We’re getting a lot of reports about random reboots, which could be from random apps, and not the update itself. Some of these reboots are bricking the phone, where it reboots to an Android logo and doesn’t seem to work. This thread has more details, and some potential fixes.
Random reboots could be caused by a lot of different things. Apps may not be updated to work with Android 6.0 Marshmallow, the phone could have other problems and more. The first step users should do is head to the Google Play Store and update all of their apps. Once you’re on Android 6.0 a few apps will automatically need to be updated, which are likely crashing and causing the LG G4 to reboot.
However, our suggestion for almost every problem mentioned today will be a factory data reset. This erases the entire phone, but gives users a fresh clean slate to start off with. Many users claim Marshmallow is faster, better, smoother and a great experience, but most of those reports are from users who did a reset and had a fresh version to work with.
Follow the link above to backup the LG G4, save texts with apps like SMS Backup & Restore, and do a reset. Android 6.0 has a neat restore feature that will restore all apps, data, game saves and more, so don’t worry. This will be an option once it reboots.
LG G4 Android 6.0 WiFi & Bluetooth Problems
We’re also seeing a lot of complaints after each update about WiFi problems. I have the Nexus 5, Nexus 6, Nexus 5X, Nexus 6P, NVIDIA SHIELD Tablet K1 and the Pixel C. All running Android 6.0 or above with no WiFi problems at all. However, if you are have issues, a few quick things could solve them.
First up is try restarting your home router, and if it’s an all-in-one router or attached to a cable modem from a cable company, turn that off for 10 seconds and back on. This usually clears the air, and allows connections to resume. Another option is to head into settings on the LG G4 > WiFi > long-press and forget the your wireless network. Then reconnect and re-enter the password, and WiFi should work again. The same rules apply for Bluetooth issues. Try turning it off and on (both the device and Bluetooth on your phone) and reapplying any connections.
Another option that can fix any other problems, battery life issues and more is clearing the cache on your LG G4 after the update. This removes all the update files and fragmentation of the software after an update has been completed.
Users can download Clean Master from the Google Play Store, or boot into recover and wipe the cache partition there. It’s a risk thing, and if done wrong users could completely erase the LG G4, so use caution.
That said, turn off the LG G4. Then while off push and hold power and volume UP. Once the boot screen comes on keep holding. When the LG logo appears let go of power for one second then hold it down again. This should reboot the phone into “recovery mode” which users can use volume up/down to navigate. Head to Wipe Cache, and use power to select. Don’t accidentally do a factory data reset, as this will erase everything. That said, we’d suggest all owners do a factory data reset, re-download all apps, and start fresh for the best experience possible.
This can be done by going into Settings > Backup & reset > and Select reset. The entire process should only take a few minutes, and the phone will reboot fresh. Sign into WiFi, your Gmail, restore old apps using the restore features mentioned above or built into Android, and you’re all set.
If you’re having LG G4 Android 6.0 problems drop us a comment below, and we’ll update with more details as they become available. Now that it has been over a month or two since the LG G4 update arrived, we’re expecting another small bug fixing update and security patches in the near future. Once we know more, we’ll share the information.