Home Mobile LG Launches Wireless Customer Care Service, OTA Update App for Optimus Smartphones

LG Launches Wireless Customer Care Service, OTA Update App for Optimus Smartphones

LG has debuted two new smartphone services for its flagship and high-end range of Optimus smartphones in Korea and announced that these new services will be coming to Europe, Asia-Pacific, South and Central America in the second half of the year. The Android smartphone-maker’s aim is to help users effortlessly get the latest firmware wirelessly over the air, but if something goes wrong, they can have a customer care associate wirelessly access the device as well to diagnose the problem.

According to LG, the firmware over-the-air app, FOTA, will allow customers to wirelessly download the latest firmware releases for their Optimus-branded smartphone without having to connect to a PC to do so.

To complement the update process, LG will also begin a remote customer care service that will be tied into a customer’s carrier. Customers can connect with a customer care associate over 3G or WiFi, and if a problem is encountered, the operator can wirelessly access a customer’s phone to try to figure out what the problem is. The remote call application would not allow the customer care agent to access private data–like pictures, messages, emails, and contacts–unless a customer agrees to it.

While the first feature–the firmware OTA update–should be standard with all Android phones, the second feature should give LG a way to differentiate its handsets from competitors. For most average consumers, it’d be nice to be able to have a customer care rep diagnose your phone remotely without having to visit a carrier, or try to explain the problem without knowing how to describe it verbally over the phone.

Via: GSM Arena

Load More In Mobile

Leave a Reply

Your email address will not be published. Required fields are marked *