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LG Launches Wireless Customer Care Service, OTA Update App for Optimus Smartphones



LG has debuted two new smartphone services for its flagship and high-end range of Optimus smartphones in Korea and announced that these new services will be coming to Europe, Asia-Pacific, South and Central America in the second half of the year. The Android smartphone-maker’s aim is to help users effortlessly get the latest firmware wirelessly over the air, but if something goes wrong, they can have a customer care associate wirelessly access the device as well to diagnose the problem.

According to LG, the firmware over-the-air app, FOTA, will allow customers to wirelessly download the latest firmware releases for their Optimus-branded smartphone without having to connect to a PC to do so.

To complement the update process, LG will also begin a remote customer care service that will be tied into a customer’s carrier. Customers can connect with a customer care associate over 3G or WiFi, and if a problem is encountered, the operator can wirelessly access a customer’s phone to try to figure out what the problem is. The remote call application would not allow the customer care agent to access private data–like pictures, messages, emails, and contacts–unless a customer agrees to it.

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While the first feature–the firmware OTA update–should be standard with all Android phones, the second feature should give LG a way to differentiate its handsets from competitors. For most average consumers, it’d be nice to be able to have a customer care rep diagnose your phone remotely without having to visit a carrier, or try to explain the problem without knowing how to describe it verbally over the phone.

Via: GSM Arena

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