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Madden 15 Ultimate Edition Problems: Missing Pro Packs



EA didn’t make it out of the Madden 15 release date without a few late hits. This time gamers are running into Madden 15 Ultimate Edition problems that prevents players from redeeming the Madden 15 Ultimate Edition code or from collecting and using the Madden 15 Pro Packs that come with the special edition of Madden.

The Madden 15 Ultimate Edition problem does not impact all players and it appears to be limited to the Xbox at this time.

While you may be able to redeem the Madden 15 Ultimate Edition code using the QR code or the entering the 25 character code, the three Madden Ultimate Team Pro Packs will not show up in your Ultimate Team screen so that you can open them and add the players and collectibles to your Ultimate Team.

Madden 15 Ultimate Edition problems lead to missing MUT Pro Packs that users already paid for.

Madden 15 Ultimate Edition problems lead to missing MUT Pro Packs that users already paid for.

You’ll know if you are effected by this if you only see a NFL Draft Pack and not three other Madden Ultimate Team Pro Packs that should unlock right away as part of the $40 value included in the Madden 15 Ultimate Edition that EA charged $10 more for.

Another scenario includes seeing all of the Pro Packs, but they will disappear after you open the Draft pack or attempt to open the pack.

Read: Madden 15: 7 Things You Need to Try Right Now

Our Madden 15 Ultimate Edition problems mirror the first scenario, leaving us short three Pro Packs that we paid extra for. The bonus Pro Packs from pre-ordering at Best Buy appeared, as did Gatorade packs from completing the Skills Trainer, but overall we are short packs that we paid for.

The good news is that EA is aware of the problem and is working on a fix. The EA Madden 15 support page addresses the Madden 15 Ultimate Edition problems including code redemption with the following message.

We’re aware of an issue some Xbox players are experiencing when redeeming their Madden NFL 15 Ultimate Edition code. Our team is investigating this issue and working on a resolution as soon as possible.

Thanks for your patience and please stay tuned for updates.

There is no specific time for the resolution, but at least you know that this Madden 15 Ultimate Edition problem with codes and pro packs isn’t going to leave you short for the long haul.

The Madden 15 release date arrived today on Xbox One, PS4, PS3 and Xbox 360 with a standard edition for $60 an the special Madden 15 Ultimate Edition for $70. The special edition of Madden includes a QR code or 25 character code that players can redeem for 30 MUT Pro Packs.

Overall the Madden 15 Ultimate Edition is worth buying if you play the Madden Ultimate Team mode and it is clear that EA is working on a fix to deliver what they promised to gamers, it’s just not happening on the Madden 15 release date.

Players are supposed to receive three of them today, and the rest over the next several weeks, to help build up their ultimate team. There are many upgrades to Ultimate Team in Madden 15 that make the mode easier to manage and use.



  1. Luke Hunt

    08/26/2014 at 11:55 pm

    Wtf man! I got an Xbox 360 and I dident get the draft pack nor did I get the other 3 packs. I bought the $70 one and want my shit..
    Luke <3

    • william

      08/27/2014 at 10:35 am

      As well as him I didn’t receive any of the 4 packs nor this stadium I was supposed to get

  2. Collin

    08/27/2014 at 8:51 am

    after downloading the code go back into redeem code and enter code again. after doing that I got my 3 pro packs and draft pack

    • Ethan

      08/27/2014 at 10:30 am

      same here

  3. Ethan

    08/27/2014 at 10:29 am

    If it doesn’t work. What I did is I canceled the download, then I re downloaded it from the account page over at the xbox home. Then I reentered my code (in madden) after it finished downloading, and it accepted my code.

    • briandabad

      08/27/2014 at 11:09 am

      i tried to re enter code and says already used did not get my 3 packs first time

  4. Trenton

    08/27/2014 at 2:51 pm

    Yeah I have ps3 and im pretty sure only the rookie pack showed up, unless u get one wirh your first pack from the game its self
    I have re/entered it many times but it doesnt work, and nothing shows up on downloads list, but does on account management.

  5. Trenton

    08/27/2014 at 3:08 pm

    And I got a message from ea on the game that said I havent received perchased items and to rediwnload it, but its not on my downloads…

  6. eric

    08/27/2014 at 8:26 pm

    I have also tried the Prima 6x pro pack and that code downloaded and also didn’t work. So I now have 5 packs that I paid for that I don’t have for this week. Also I saw 2 loyalty packs that I tried to open and neither of those had anything in it. So I’ve been screwed pretty bad already.

  7. Demetre

    08/28/2014 at 1:46 am

    Received a Draft pack but not my 3 promo pro packs. Very disappointed. Please fix asap. I didn’t spend the extra 10$ just for fun.

  8. sheldon

    08/28/2014 at 4:53 am

    will i still get the pro packs when they do fix it or is it too late

  9. nick

    08/28/2014 at 8:50 am

    Yea I had this pre ordered a month in advance hoping for greatness but not only did I not get my packs or stadium I bought auctions and I can’t receive the cards a message will pop up and ill click on the player add him to the team and I go back he still on closed auction seriously to much big picture for madden get it together

  10. Nic

    09/05/2014 at 8:51 pm

    I thought they cheated me too but i entered the code again just for the hell of it and it gave me my packs! I have a 360 and it worked, trust me!

  11. Mike

    09/06/2014 at 8:32 pm

    I have this issue on PS4

    • Sam

      09/08/2014 at 12:19 am

      Same thing just happened to me, I just redeemed my code and only got the Draft Pack. I also redeemed the Prima code but thankfully I got that one.

  12. daniel Washington

    09/13/2014 at 7:43 am

    Same thing just happen to me to. I haven’t received my 30 packs on my Xboxone. Hopefully this issue get fix asap. But we the victim’s should receive a bonus of 15 packs for the unconvenients

  13. king faded310

    09/22/2014 at 10:07 pm

    I have entered my code in and it hasn’t gave em to me even when I redownload it!!!!! Ea better fix this my name is my gt 360.

  14. Eric

    09/23/2014 at 7:21 pm

    I still haven’t got my packs and I entered my code 4 weeks ago it’s bullcrap

  15. Max

    09/29/2014 at 8:15 pm

    So im guessing im not ever gonna get my packs? I entered the code 4 weeks ago and got the Draft pack but thats it so far

  16. Ryan

    10/06/2014 at 10:45 am

    I will never buy the fifa or Madden ultimate editions from now on what a rip off that my packs arnt there and that you have to purchase to build a team whatever happened to 1 vs 1 Madden and fifa why all this extra jazz that obviously disnt work

  17. Damian

    01/06/2015 at 5:06 pm

    I only got the first draft pack and the first three pro packs it have been several weeks and i want my packs(i play on xbox one)

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