Moto X 2013 Android 5.1 Lollipop Update Delayed for Some

Earlier this month the highly anticipated and long awaited update to Android 5.1 Lollipop for the original 2013 Moto X started rolling out in the United States, but we’re hearing a few issues caused the update to be temporarily halted.

Back on July 8th AT&T announced the original Moto X Android 5.1 Lollipop update had been approved and was rolling out for users. This followed updates to the Moto X outside the United States, the 2014 Moto X, and many other recent updates from Motorola to Android 5.1 Lollipop.

Read: Motorola Android 5.1 Lollipop Update Breakdown [July]

However, over the past few weeks we’ve been seeing more and more complaints about the update to Android 5.1 for the original Moto X. Countless users have emerged over at the XDA Developer site, Reddit, Android forums and more to discuss issues since accepting the software update. Read on for more details.

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Yesterday AT&T announced that the original 2013 Moto X Android 5.1 Lollipop update has been temporarily suspended, or delayed, and the carrier and Motorola will need to look into and address a few problems before the update resumes. Android 5.1 has already arrived for the unlocked Moto X, the Sprint variant, and many around the globe.

At it stands right now the original Moto X Android 5.1 Lollipop update has yet to arrive for Verizon Wireless, and those who didn’t get it on AT&T, won’t get it until the update is resumed by the carrier.

Here’s what AT&T had to say regarding the situation:

Effective July 20, 2015, the Android 5.1 (Lollipop) software update for the Moto X (XT1058) has been temporarily suspended. We apologize for any inconvenience and are working to resolve this issue as quickly as possible.”

AT&T confirmed the update has been suspended, but offered no additional details as to why. Considering the update started nearly two weeks ago most owners have likely already received it, but if not, the wait will now be even longer.

After digging through some comments and forums it appears the update from Android 4.4 KitKat to Android 5.1 Lollipop for the original Moto X is causing some problems. It’s a massive update with an entirely new look and feel to Android, tons of new features and changes, and there appears to be a few issues along the way.

Read: Android 4.4 KitKat vs Android 5.0: What’s New in Lollipop

Owners are reporting poor battery life, some odd static noises or sounds coming from the device, and reboot issues. There has also been a few reports that after each reboot the device has to “optimize apps” which is something typically only done once after major software updates. This can often times take over 10-20 minutes, which is an issue many owners have complained about.

There is a known memory leak issue in Android 5.1 Lollipop that was fixed with the small update to Android 5.1.1 Lollipop, which could be part of the reason for this delay, but with no other comments from AT&T or Motorola it’s hard to say what is causing this delay.

Those with the original Moto X on AT&T who received the update, are you experiencing any issues? And for those who’ve yet to receive it, the update has been delayed, and we expect it to resume in the near future once the problem causing this delay has been fixed. We’ve reached out to Motorola, and will report back once we know more details regarding the situation.

13 Comments

  1. hi

    07/21/2015 at 4:15 pm

    Lollipop or Lollipoop? Everyone would be screaming like banshees if this was Microsoft’s OS. Google gets a pass I see. Masochists! Stick with Kitkat. Let L go and pray M is your savior.

    Reply

  2. anjalinair

    07/22/2015 at 1:53 am

    Facing charging problem after lollipop update. Its taking around 5 hours for full charging.

    Reply

  3. Nick

    07/22/2015 at 7:39 am

    LolliFLOP….what a joke. Worst update ever. Please Google, throw in the towel and give us Moto x 2013 owners Android M. Been waiting forever for LolliFLOP, still am, and at this point with all of the reported issues I would not install it on my phone. I don’t plan on upgrading my phone for another year, so I would gladly wait a bit longer for M (bug free hopefully)…but we know that will never happen. Wishful thinking. I’m sticking with silky smooth Kitkat….no issues here.

    Reply

  4. Mikkel Storaasli (@MStoraasli)

    07/23/2015 at 4:50 am

    Yes, battery life has diminished, and the “Optimize Apps” occurs after every restart. It takes about 10 minutes. Also, the Hangouts app has been pretty glitchy. Does not consistently send messages or receive MMS. I’m not sure if that’s directly related to the update.

    Reply

  5. Monte Hicks

    07/25/2015 at 6:48 am

    i have the Sprint variant and have yet to receive an update notice. is there a site or link i can find to download it?

    Reply

  6. dan

    07/25/2015 at 9:21 am

    I have 1st gen Moto X, the “Optimizing Apps” problem started about 2 weeks after loading 5.1 (I made no changes to phone, loaded no new apps during this time). Called Google Support, tech said this was definitely a problem, but I had to resolve with Motorola. Called Motorola support (overseas, of course), had to hold three times for their “tech” to discuss with her supervisor, finally said this was NORMAL for 5.1. I again relayed that Google said, no this ain’t normal. I was placed on hold for her supervisor who never answered. I don’t know where else to try, hopefully someone smarter than me can figure this out and post the fix here. My phone not showing any update available to 5.1.1.

    Reply

    • Joseph Wambold

      09/21/2015 at 6:29 am

      I have the same issue dan. Very annoying. First gen moto x on verizon.
      Also, widgets stop working/updating after a while.

      Reply

  7. Paul

    07/25/2015 at 11:40 pm

    All my contacts disappeared. It will not allow me to restore from back up. How do I get them back?

    Reply

  8. Christopher

    09/03/2015 at 9:28 am

    Having a problem with wireless connections all of a sudden dropping and switching to 4G. If I turn on airplane mode, it works just fine. Then, when I take it off of airplane mode, it works on wireless for a short period of time before it flakes out again and goes back to 4G. I have a Moto x first gen.

    Reply

  9. Bunty

    05/16/2016 at 11:19 pm

    Facing charging problem after lollipop update. Its taking around 5 hours for full charging and heating problem during charging. battery draining to fast almost one day use.pls help me how can I downgrade lolipop 5.1 to Kitkat 4.4.4.

    Reply

  10. Bunty

    05/16/2016 at 11:42 pm

    Facing charging problem after lollipop update. Its taking around 5 hours for full charging and heating problem during charging. battery draining to fast almost one day use.pls help me how can I downgrade lolipop 5.1 to Kitkat 4.4.4.Yes, battery life has diminished, and the “Optimize Apps” occurs after every restart. It takes about 10 minutes

    Reply

    • faheem

      01/10/2017 at 7:27 am

      dear bunty please help

      Reply

  11. faheem

    01/10/2017 at 7:27 am

    after updating software my phone becomes dead, no any service available ,
    neither power on nor going to access in bios. just dead … what to do please help .

    its moto AT&T x xt1058 , 2gb ram , and 32 gb phone memory

    Reply

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