The NBA 2K15 release is not going as smooth as gamers hoped with problems connecting to the servers, missing Kevin Durant Pre-order bonus items and failed facial scans.
We already shared the NBA 2K15 face scan issues that delivered hilarious looking player scans for a number of gamers, but these NBA 2K15 problems are more pressing.
User NBA 2K15 reviews call out connectivity issues as a major NBA 2K15 problem. Although not all users are impacted, the error “problem connecting to our servers.” is one that many users don’t want to see any longer.
On Twitter the biggest NBA 2K15 problem is missing pre-order bonuses including the Kevin Durant player card and other bonus items like virtual currency.
Neither of these problems are unique to NBA 2K15. The Madden 15 release arrived earlier this year with missing pre-order bonuses and connectivity issues for the first several days, but EA eventually delivered all the pre-order bonus items and fixed server issues partially.
NBA 2K15 Server Problems
Although NBA 2K15 server problems aren’t as bad as Destiny, when you cannot connect to the servers you can’t play many games modes or use other features.
RoyceThat20 writes on MetaCritic, slamming the NBA 2K15 server problems,
“It’s a great game… But the servers are HORRIBLE!! They worked for a few hours. Now I can’t play any game mode except for a dang quick game. I can’t upgrade my player on my career, can’t go to the park. Can’t play myteam. Cause the servers don’t work. 2k always has this problem when the game comes out. They need to fix it ASAP”
On Twitter users complain about the NBA 2K15 servers as well, asking for any kind of ETA on a fix, but there is no specific information on when users will be able to play NBA 2K15 without server problems.
— Drew (@shipley_drew) October 8, 2014
@_tarheelskid_ There is no news to share on that topic. *DK
— 2K Support (@2KSupport) October 8, 2014
You can follow 2KSupport for more information, but don’t expect any real answers until after the NBA 2K15 server problems are fixed.
NBA 2K15 Pre-Order Bonus Items
Even if you can connect to the NBA 2K15 servers you may be missing many of your NBA 2K15 pre-order bonus items are missing. The most cited missing NBA 2K15 item is the Kevin Durant card, but some users are also missing the Virtual Currency or all pre-order items.
@2KSupport I need some help, I Did Not Receive My 15000 Vc
— Brandon (@BrandonDaGreek) October 8, 2014
@2KSupport please check my ticket #784817. never received the Kevin Durant throwback card as part of my pre-order.
— Dylan (@MendNBA) October 8, 2014
@2KSupport I have not received NBA 2K15 pre-order bonus for digital download from PS store.
— Brian Cote (@RealBrianCote) October 8, 2014
@2KSupport Im begging you all i want is my kd i should have please ticket number is #783461
— Jake (@Message7s) October 8, 2014
— Jordan Newhook (@newk4444) October 8, 2014
Make sure you redeem the Kevin Durant MVP pre-order bonus the right way, following the instructions in the video below.
Other odd NBA 2K15 problems include the inability to buy player accessories and being charged for virtual currency that the game didn’t deliver.
— Daddy (@CamGLO_) October 8, 2014
@2KSupport what is the problem with the vc purchased 50 dollers worth last night said transaction was canceled but i still got charged?
— RICK GRIMES (@JOEPANTHEMAN) October 8, 2014
If you run into any NBA 2K15 problems you can file a ticket with 2K Support, which you’ll need to do before reaching out for support.
Here’s where you can submit a NBA 2K15 support request for missing pre-order items and other issues. You probably don’t need to create a ticket for server issues.