Yeesh! We all know dealing with customer service can be hit or miss and you take your chances with whomever picks up your call. Jason Dunn of Smartphone Thoughts has chronicled his recent nightmare trying to return a Dell Mini-9 Netbook, and from the looks of things Dell has made a hard time even harder by inserting the original sales person into the process. That’s a recipe for delay and frustration no matter how you look at it in these days and times. I wonder what happens if you make an order on line and then need to make a return?