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Palm Pre not ready for all Microsoft Exchange users yet



palmprewebos-thumbWhen I described the Palm Pre interface as “rather cutesy,” some took that to mean I thought it would scare off business users. Actually, I was just struck by the contrast of the Palm business brand against the exciting, new consumer device. Well, apparently, that contrast isn’t just skin deep because it’s being reported the Pre is not quite ready for all of you business folks.

The Palm support forum has been fielding questions about getting the Pre to work with some Exchange servers, specifically those that require support for Device PIN and Remote Wipe. It’s being reported the Pre has licensed the features, but that they haven’t been implemented yet. Good news is, the potential is there. Bad news is, it’s not yet actual. No reason to think they won’t implement it, but official word is forthcoming. For now, if your Exchange server requires Device PIN and Remote Wipe, you’d better hold off on getting a Pre until this gets sorted.

Via Mr Mobile Blog by way of jkOnTheRun



  1. GoodThings2Life

    06/10/2009 at 2:27 pm

    Thanks for the heads up.

    I will say that if you’re using Exchange 2007, an Administration can just create a unique ActiveSync Policy for any Pre Users that are slightly less restrictive than they’d otherwise be. As long as the policy is only applied, then, to users with the Pre you can at least minimize risk until the new functionality is implemented.

  2. OnTheFence

    06/11/2009 at 6:11 am

    The Pre also doesn’t currently support connecting to Exchange without using SSL. Whatever your opinion on whether people should be doing that or not, many are and that’s showing up in the forums too.

  3. Sumocat

    06/11/2009 at 8:47 am

    OnTheFence: It’s fine that people are working around SSL, but if your server *requires* Device PIN or Remote Wipe, you will run into problems, which may force an unhappy return, as others have done. That’s a scenario I’d like people to avoid.

  4. GoodThings2Life

    06/11/2009 at 6:56 pm

    By the way… I had a chance to play with the Pre today. My Sprint rep warned me of this issue as well but said that a fix is definitely being worked on, it just “wasn’t ready” at the time of release.

    I’m not gonna lie… this is absolutely one of the best smartphones I’ve ever had the pleasure to lay in the palm of my hand! :)

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