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Setting Up SugarSync- Take 2



sugarsync_logoAfter Warner Crocker blogged about free 2GB SugarSync accounts I decided to start using the service again. It wasn’t the free offer that got me interested in the service again, but some new product enhancements.

I stopped using SugarSync back in August because syncing tons of videos and photos got in the way of synching what I really need access to on all of my machines- my documents. With the old SugarSync client it was impossible to prioritize which documents and folders were uploaded first. This meant, for example, I couldn’t tell SugarSync to upload and Sync a PowerPoint presentation I needed for a meeting before it uploaded a 1GB video clip.

Thankfully, users can now mark files as ‘high priority’ to bump them up in the queue. I’ve also downloaded the SugarSync iPhone application, which I’m sure will be useful.

I wanted to start fresh with SugarSync, so I deleted all of my notebooks and tablets from my SugarSync account. The files were moved to my SugarSync Web Archive folder automatically. I installed SugarSync on my MacBook Pro and told SugarSync to only sync my documents folder.

Unfortunately, I ran into some hiccups almost immediately. Instead of just uploading files, I noticed that SuarSync was downloadning files to my documents folder. Several GB of data from the deleted computers were making their way to my MacBook Pro. I restarted the application, and triple-checked that the old computers had been deleted properly. The problem seemed to have gone away, though the names of some of the old files still show up in SugarSync’s file transfer status window.

I now have about 1.3GB of documents synced from my MacBook Pro and am installing Sugarsync on my HP 2730p and a few other notebooks.

I’ll share my experiences as things progress and would be interested in hearing if you’re using SugarSync or a similar service.



  1. Alexkass

    05/13/2009 at 5:47 pm

    best software ever

  2. mrpacs

    05/14/2009 at 9:52 am

    +1 for SugarSync!

  3. Drew Garcia

    05/14/2009 at 12:05 pm

    Great post!

    We just found a small bug that explains why some of the data on your “removed” computers was synced to your MacBook Pro.

    When you “remove” a computer, SugarSync is supposed to move all of the data to the Web Archive. We found a bug where some of the folders weren’t moved to the Web Archive. When you re-synced your computer, the folders in SugarSync were synced back to your computer. They should have been in the Web Archive, which isn’t supposed to sync when you re-sync your computer.

    We’re working on a fix – sorry for the inconvenience.

    Drew Garcia
    SugarSync Product Management

    • Xavier

      05/15/2009 at 11:09 am

      Thanks for the info Drew. Look forward to installing SugarSync on other machines.

  4. Stok Guru

    05/15/2009 at 9:30 am

    Wow that was a quick response from SS people Xavier. I did try it 6-8 months back but i had the same problem, when i removed a computer the data just wudn’t go. It will not increase the free space and whenever i added new computer it will start downloading the deleted data before uploading any. Tried with the support for few weeks (which was horrible at that time), and gave up. In fact i remember that one vista computer even refused to load the SS client. I guess i shud try it again.

  5. Medic

    05/15/2009 at 3:24 pm

    I won a free sugarsync account through a GBM competition a year ago. Since then I have used sugarsync often between the the online account and my accounts on my desktop and my Lenovo X60. I recognize the issue of prioritizing downloads. For a long time there was no logic in the download process. Since the recent update by sugarsync, things are going well. You can also easily delete old accounts and start new ones. I like the fact that after a thorough clean-up of a computer (formatting the harddrive and reinstalling the OS) you can easily recover documents and files by just installing sugarsync on your computer. Depending on how much information is stored on sugarsync (in my case 7 GB) it took the better part of a day to have all files copied to my harddrive. It’s nice to know it works this well as I am less afraid to crash my computer because of the reasurrance I have it backed up online. And if I happen to forget my lenovo X60 at home I can always log on the internet at the hospital and access the files from there. Sugarsync has improved the flexibility and reasurance I can access my files whenever en whereever I need to.

  6. Bruce

    05/19/2009 at 4:35 pm

    I’ve been very happy with SugarSync. I use it on my photos (not including iPhoto*), music (not including iTunes*), and of course my documents folders. Needless to say, I had to go to a paid account, but it’s great for the price. When I bought a new computer, I just installed SS and then let it download all the relevant files into the corresponding folders. Now I’ve been using it routinely for about a month, and I can’t imagine what I would do if I had to worry about moving files around all the time–they’re just there.

    *iTunes and iPhoto seem to have a problematic relationship to SugarSync.

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