Support: Another Reason Why Retail Stores Differentiate Apple from the Competition
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Support: Another Reason Why Retail Stores Differentiate Apple from the Competition

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Yesterday I wasn’t happy at all when my new MacBook Pro wouldn’t charge. After finishing up a project on battery and then using my TouchSmart PC for the remainder of my workday, I diagnosed the problem as a bad AC adapter. The only thing worse than a component dying after only a few months of use is when the computer costs $2,350.

Fortunately, I have a couple of spare MacBook adapters and plenty of computers at my disposal. Most consumers don’t have this luxury and would be up a creek, especially if they were on a deadline.

When most consumer notebooks break down, getting a replacement part begins with a phone call to a support center, which is often overseas. Depending on the company and rep, they may or may not require you to send the notebook in for an evaluation before sending out a new adapter. In most cases, consumers don’t even have a spare adapter laying around to perform a test, which means some would think it’s a more serious problem. Those who aren’t patient or unable to go a day without their PC would likely head down to their local electronics retailer and buy a third-party adapter or just leave the whole mess at the Geek Squad counter.

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Instead of having to dial an 800 number, mail off my MacBook Pro or pay for anything, I simply walked into an Apple retail store. There are several to choose from in the San Francisco Bay Area, and I happened to be near one around lunchtime today in Palo Alto.

The Genius Bar didn’t have anyone available to help for a few hours, so I simply asked a store rep for help. I told her that I was 100% sure the root of my charging problem was a faulty AC adapter and I asked if there was any way I could avoid having to wait for a Genius. She conferred with another Apple employee, who suggested she just give me a new Adapter and asked me which model I needed. She grabbed the proper adapter off the shelf, unboxed it and handed it over. I didn’t have part of the adapter, the compact plug, with me, but she didn’t care. She kept the box, stuffed my faulty adapter into it and said they’d just send it somewhere (my guess is a garbage dumpster). Within five minutes of walking into the store my problem was solved. They beat my expectations.

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I wish other popular manufacturers had such service in a retail environment. A while back, Sony announced that its SonyStyle stores would have in-house service centers, but I’ve yet to see one since the flagship SonyStyle store in San Francisco shuttered its doors. It’d be great if there were somewhere local where I could have my HP Envy 15 repaired instead of having to send it off for four to eight weeks. I broke a corner of its lid off during CES 2010 when I dropped it and it remains broken on my desk. My insurance company’s offered to cover most of the repair costs, but it’s a hassle I’ve been too busy to deal with and I don’t want to go that long without the machine. I called several repair shops and every one of them told me I’d have to send it in to HP. Apparently, the Geek Squad won’t make physical damage repairs and suggested I just buy a new one.

Microsoft is still testing out its retail stores, but I don’t think they’ll be able/want to support the multitude of PCs issues. Would it be too much to ask for Dell, HP, Acer, Lenovo and Toshiba to have at least one retail store in major metro areas? Yes, I know it would cost a ton of money to set them up, but the costs could be offset by building customer loyalty and allowing consumers to speak to company reps, rather than Blue Shirts who will recommend competitive products because they cost a few bucks less, rather than evaluating customers’ needs.

I use PCs and Macs of all kinds for different purposes and projects. But most people only have one. This level of instant support is just one reason why more and more consumers are making that only computer a Mac.

 

14 Comments

14 Comments

  1. Tim

    08/12/2010 at 6:37 pm

    dayum, $2,350- that’s like 10 netbooks

    • Xavier Lanier

      08/12/2010 at 7:01 pm

      Yes, but it’s much more useful than 10 netbooks. Still a little on the pricey side considering comprable PC hardware.

  2. TabletTeacher

    08/12/2010 at 6:54 pm

    No doubt. Try getting that service from Dell, Gateway, or any other manufacturer. They had a Gateway Store in Madison, but it didn’t last long. Now, It’s a jewlery store.

    Be careful on your praise for Apple. Acerbic may get on here and call you a fanboy. LOL.

    As for the service, my hinge went out, they had the part shipped overnight and fixed it within one day.

    I also downloaded a beta program for an interactive whiteboard and it crashed my system. My restore disks didn’t work, so they pulled them out of another MacBook Pro Box and had my system restored immediately. Try that with a Gateway, Dell, or other HP from BestBuy, etc. All of those systems are built with the same model number, but different HD, RAM, Motherboard, etc.

    Gee, maybe there is something to a closed-system of not allowing different manufactured parts, programs, etc.?? That allows you to pull parts out of a new package and it will work with any system Apple sells. I agree, this consistent approach is why many consumers are switching.

    I use PC at work and home, but I find the Mac more stable.

  3. Bo

    08/12/2010 at 8:16 pm

    Why wouldn’t you just go in the store and purchase the item you needed? It wasn’t like some internal part was messed up, just your AC cord. I just don’t understand how your problem would even need to be brought up to anyone there, simply walk in and buy what you need.

    • Xavier Lanier

      08/12/2010 at 8:59 pm

      Are you serious? I brought it up because I recently spent about $2,600 (after tax) on a computer and it’s still under warranty. I didn’t have to fight with them or anything crazy- I simply asked them for help getting the service I’d already paid for. They delivered that service promptly and in a kind way.
      Why would I blow another $90 on an AC adapter that was covered under warranty? Sure, I have the $ in my wallet to buy an extra adapter if I wanted to pay for it, but that would just be wasteful. There’s a lot of other gadgets and things in my life I’d rather buy with that money.

      • BO

        08/13/2010 at 6:22 pm

        I apologize, missed an important piece of information, I missed the part about it being NEW. I was assuming it was an older machine.

  4. aftermath

    08/12/2010 at 8:58 pm

    Retail stores make Apple different? Yes. Does it make them better? You decide.

    (I try to blow off posts like this, but I’m afraid that somebody who doesn’t know any better will read what you wrote and seek to appropriate your experience for themselves without even challenging it. I know this is going to increase my unpopularity, but for the benefits of the innocents amongst us…)

    All that you say is true, and I’m happy that you’re happy. However, those trees that you’re happy about are part of a forest.

    A CENTRAL component of Apple’s business model is that you, the customer, become dependent on them for almost everything. For example, on many models of laptops, phones, tablets, etc., if something INEVITABLE happens like your battery reaches the end of its useful life you… wait for it… remove it. You buy a new one. You install it. However, on most Apple products, you have to jump in the car, drive to the mall (where let’s face it, all the nicest shops and restaurants are located), and get a “Genius” to turn your $1000 paper weight into a viable piece of electronics again for a small fee. What heroically nice guys! That’s the OTHER side of the coin, and the bigger picture in which your scenario is nested.

    Most types of abilities are well distinguished as “can” and “must”, and they are very different. Your ability to wear any hat in public is a “can”. Your ability to wear any pair of pants in public is a “must”. Unless I’m reading you wrong, it seems as though you think the ability to pop into an Apple is a “can” and are missing the fact that it’s almost always a “must”. If you don’t understand that it’s a must, then you don’t understand the consequences of all of the “must-pieces”.

    It’s not about “full service care”, it’s about creating a retail environment that wears down your ability to reason and amplifies your emotional addictions. The fact that they’ve even gotten you to feel good about having to enter that experience to receive service for a defective component is a tribute to the power of their marketing. While you were having your “what a convenience” moment, you were being bombarded by hundreds of marketing messages. Obviously, you’re a well-reasoned and insightful guy and, unlike most of the people who were at the store with you, you were comprehensively aware of all of the well-researched and highly calculated effects that Apple was attempting to generate for you but were competently effective at staving off all of it (in crediting you with this, I am giving you the benefit of the doubt despite the fact that you wrote about how you FEEL about the retail store rather than trying to make a rational analysis of it from a business standpoint). However, I worry about those who don’t share your same 6-sigma level of astuteness, capacity, and resilience. That you know but don’t mind is one thing, but it’s wrong to call that a “nice thing” for the consumer. It’s a nice thing for Apple. It’s a great thing for Apple. It’s a pretty terrible thing for a typical consumer, a consumer who is the target of collectively tens-to-hundreds of thousand of marketing tactics a year backed by research and deployment expenditures in the trillions of dollars. These business people are engineering you. They are the ones who know what “source amnesia” means and how to induce it on the little screen that you’ve paid them hundreds or thousands of dollars to stare it. By contrast, you’re the one headed off to “Google” the term “source amnesia” on your Apple product and even after you know what it means you won’t be able to protect yourself from it because by definition your awareness is being sabotaged. This isn’t just an Apple thing, it’s a business thing. However, the “retail experience” that you’re trying to celebrate here is actually a prime example of how to undermine your customer. It’s actually a very devious game that Apple plays against you, and it’s more something to question than to celebrate. I’m glad you like it, but it’s not for me.

    • Xavier Lanier

      08/12/2010 at 9:12 pm

      Thanks for the lengthy comment- we always love getting different points of view here at GottaBeMobile. You’re spot on that the Apple retail stores do more for Apple than they do for consumers- if they didn’t exist we’d still be able to buy iPhones at AT&T stores, many of which are in close proximity to Apple stores.
      I still wish that HP, Dell, etc. would offer something comprable in terms of service.
      The non-removable battery in all of Apple’s products does bug me as it does reinforce the fact that gadgets are designed to be disposable these days.
      https://www.gottabemobile.com/2010/08/09/how-disposable-are-your-gadgets/

    • Brett Gilbertson

      08/13/2010 at 5:45 pm

      As a marketer (not desirous of Apple’s ilk), I agree with your comment aftermath. In the Computer business, apple leave all of the others for dead in this respect (i.e. messing with malleable minds).

      In other “shopping mall” business this type of marketing is rife. Unfortunately there is an abundance of “do as your told / stand in line” well schooled “human capital” to feed businesses like this.

      However, I think the reality is that as Xavier pointed out it simply does work. If other Computer companies want to compete, they must embrace the tactics to compete or attack them and expose them.

  5. Tim

    08/13/2010 at 5:11 am

    There’s always the alternative way of looking at it: With a lower priced competitor, you could have easily bought a new power adapter (regardless of warranty status, esp since most adapters I sell at my store are replacing ~4 year old ones) and still come in under the price of the MacBook.

    Basically, let’s not ignore the fact that the cost of the added support of Apple Stores is paid for by users in the unit cost. Furthermore, a lot of the other companies now offer in-home service coverage on their extended warranties (AppleCare does neither in-home nor ADH last I checked), so perhaps it’s worth comparing similar systems with warranty prices included to see whose support is easiest at the lowest price.

  6. Elmstrom

    08/13/2010 at 6:28 am

    For the price it should be expected, i have 2 dell laptops with word wide pro-service, so i get what ever breaks fixed with-in 24hour. i had a psu fail on me, and had a new next day (i did not have to send in the old one). But the service do not come cheap, same could be said about apple.

  7. Tuur

    08/13/2010 at 3:22 pm

    I have always been pleased with my Dell garantee for many years (mostly Gold support, next business day on site).
    Dell’s main selling chain is direct sales, that’s a choice they made.
    So as a costumer, I know this in advance, so I got no problem with that.

    • TabletTeacher

      08/13/2010 at 5:38 pm

      So, when you call, do you actually get someone from the “USA”? If so, I’d be very surprised. The only time i ever got decent support from DELL was to contact “Chat Support” online. Big drawback from them outsourcing.

      Not all DELL PC’s are handled that way. Try buying one from Best Buy and having the same components as the one you’d buy from DELL online. Just doesn’t happen. Same way with Gateway.

  8. MLM

    08/14/2010 at 7:12 am

    Wait a second.

    It’a all well and good that Apple stores are available in SOME bigger cities. However, for many, many people, the luxury of walking into an Apple store for help isn’t an option. So, any superior value added is lost. Then, it’s web, phone, onsite or shipping to fix things just like the other vendors.

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Apple

6 Reasons to Wait for the iPad Mini 6 & 5 Reasons Not To

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According to reliable sources, Apple is working on a new sixth-generation iPad mini. With a release reportedly on tap 2021, we want to take you through the best reasons to wait for the iPad mini 6 and the best reasons to skip it and go with something else.

If you’re on the hunt for a new iPad in 2020, you’ve got a lot of options.

Earlier this year Apple released new iPad Pro models and they come with an assortment of enticing upgrades. The company’s 2018 iPad Pro models are also excellent and they’re also much cheaper than they once were.

You should also check out the new iPad Air 4, new eighth-gen iPad, 10.2-inch iPad, 2019 iPad Air, and the iPad mini 5. We’ve seen some significant price cuts on the latter three and they’re worth a look if you’re interested in buying a new tablet this fall.

You might’ve heard that Apple might be cooking up additional iPads for release in 2020 and beyond. The list reportedly includes a high-end iPad Pro and a iPad mini 6.

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iPad mini 6 Rumors

Respected analyst Ming-Chi Kuo believes Apple is planning to launch a brand new iPad mini. He initially thought the device would arrive before the end of the year, but that’s changed.

Kuo’s backtracked a bit and now says that Apple hardware with mini-LED technology, the same tech that’s supposedly on board the iPad mini 6, has been pushed into 2021.

A newer research note from Kuo backs this up. The analyst claims a new version of the iPad mini should launch sometime in the first half of 2021. An even newer note suggests the same.

Digitimes, a hit-or-miss publication, believes Apple will launch a brand new iPad mini in the second half of 2020, but that should be taken with an immense grain of salt now that the company’s put two new iPads on shelves.

Other than the potential launch date, and a few other details, we don’t know a whole lot about the iPad mini 5‘s successor. It’s unclear if it will be another modest upgrade or if Apple will make significant changes to the budget iPad line.

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With new iPads on the way, that puts those of you in the market for one in a tough position. Should you buy a new iPad now or wait and see what Apple’s got up its sleeve?

In this guide we want to help you answer that question. We’ll take you through the best reasons to think about waiting for the rumored iPad mini 6 and the best reasons to go with another model.

Wait for Performance Improvements

Wait for Performance Improvements

If Apple is developing a new version of the iPad mini, you can expect it to come with numerous performance improvements. In fact, we've already heard about a few of them. 

According to Kuo, the iPad mini 6 will come with mini-LED backlighting. The company is reportedly bringing the technology to the iPad Pro line, a new 10.2-inch iPad, the MacBook Pro line, and the Mac Pro. 

According to a report from DigiTimes, Apple is planning to use super-thin rigid PCB boards from manufacturer Tripod Technology. Volume production will reportedly start in early 2021.

In a more recent note, Kuo says Apple will accelerate its adoption of mini-LED displays in its iPad and Mac lineups. 

The analyst believes mini-LED technology will be used on board 30–40% of ‌iPad‌ shipments and 20–30% of the company's MacBook shipments next year. 

So what does this all mean for you? Well, mini-LED has some advantages over the LCD and OLED displays you find on most devices.

For one, they offer higher contrast. They're also less prone to some of the burn-in issues that often plague OLED displays. 

They also provide deeper blacks, higher brightness, and they're also more power-efficient which could help with battery life. 

In addition to this you can expect the iPad mini 6 to include a new processor which could also help with battery life, overall speed/multitasking, and experiences like gaming. 

Again, Kuo claims the next-gen iPad mini will follow the iPhone SE 2’s product strategy which would call for an up-to-date processor. The budget iPhone SE 2 utilizes the same chip inside the company's flagship iPhone 11.

Kuo also believes the iPad mini 6 will come with a 20W fast charging power adapter.

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Apple

4 Reasons to Wait for the 2021 iPad Pro & 4 Reasons Not To

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Apple is reportedly working on a new version of the iPad Pro. And while it initially looked like a souped up model would launch in late 2020, it now looks like the release will probably take place in 2021.

If you’re in the market for a new iPad you’ve got a lot of options.

Apple’s iPad mini 5, iPad Air 3, and 10.2-inch iPad are worth a look if you want solid performance, but don’t want to break the bank. Same goes for the new iPad Air 4 and eighth-gen iPad.

You’ll also want to investigate the 2018 iPad Pros which can still hold their own in 2020. They’re also much cheaper than they once were thanks to the 2020 iPad Pro launch.

Earlier this year, Apple released new iPad Pro models with an assortment of upgrades including new processors, a LiDAR Scanner for enhanced AR (Augmented Reality), and better microphones.

Despite these upgrades, the new iPad Pros are more of a refresh than an overhaul and some of you might want to hang around and wait for Apple to make additional changes to the iPad Pro line.

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2021 iPad Pro Rumors

Earlier this year it looked like Apple would launch a new flagship iPad Pro model in the fall of 2020. Rumors repeatedly hinted at an arrival in 2020. However, rumors are now telling a different story.

In April, multiple reports stated that the new iPad Pro’s release had been pushed to 2021 due to the strain the coronavirus outbreak’s put on Apple’s supply chain.

Respected analyst Ming-Chi Kuo has thrown his weight behind the rumored delay. Kuo, who initially said that we might see multiple iPads launch in the fall, now says these products have probably been pushed into next year. Kuo is a reliable source who has accurately predicted many Apple launches ahead of time.

According to Jeff Pu, an analyst at Chinese research firm GF Securities, Apple will launch a new 12.9-inch iPad Pro with mini-LED tech in the first quarter of next year. This lines up with Kuo’s timing.

Another a batch of rumors that come from Twitter accounts L0vetodream and choco_dream suggest that Apple is working on multiple iPad Pro models for 2021.

The devices are reportedly codenamed J517 (small model) and J522 (big model) and are set for release sometime in Q1 or Q2 of next year.

According to Korean publication The Elec, the new iPad Pro has entered trial production ahead of a release in Q4 2020 or 2021 with 2021 more likely.

TrendForce also believes Apple will launch a new iPad Pro in 2021 and that the release will come sometime in the first quarter of the year.

Hit-or-miss source Digitimes says Apple’s new 5-nanometer-based A14X processor, which is reportedly on board the new iPad Pro, will enter mass production in the fourth quarter of this year. That points to a launch next year.

We don’t know everything about Apple’s rumored 2021 iPad Pro, but rumors have outed several potential features including faster data speeds, new display technology, and a better processor.

This information puts those of you in the hunt for a new iPad in a tough position: Upgrade now or wait. While there are some great reasons to buy a new tablet right now, there are also some great reasons to hang around and wait for Apple’s announcements.

In this guide we’ll take you through the best reasons to consider waiting for the rumored 2021 iPad Pro and the best reasons to go with something else.

Wait for 5G

Wait for 5G

Here's one of the best reasons to skip the 2020 iPad Pros and wait for the new flagship.

Later this year, Apple will release its first 5G-powered devices. The iPhone 12 will likely be the first device with the feature on board, but you can expect Apple to extend 5G connectivity to the iPad down the road. 

In fact, the new high-end iPad Pro is rumored to have 5G on board. Multiple rumors have hinted at 5G connectivity and there's a good chance the new iPad Pro is one of the first 5G-capable iPads.

So if you tend to take your iPad out of the house for work or fun, and you can't or don't want to rely on Wi-Fi connectivity, you might want to hang back and wait for the 5G iPad Pro.

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For more on 5G speeds, take a look at our video from the Indianapolis Colts 5G-enabled stadium above. 

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Apple

iOS 14.2 Release Date: Tips & Tricks

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Apple’s confirmed a new iOS 14.2 update and the software is in beta testing ahead of an unknown release date for iPhone.

The confirmation came as a bit of a surprise given that the company hasn’t confirmed iOS 14.1. iOS 14.1 is reportedly in testing behind the scenes.

Now that iOS 14.2 is in beta, a pre-release version of the firmware is available via Apple’s developer program and its public Beta Software Program. The Beta Software Program is free to anyone with a compatible device and Apple ID.

If your phone is struggling on iOS 14.0 or iOS 13, and you can’t wait for the official release, you might want to move your device to the iOS 14.2 beta.

iOS 14.2 is a milestone release (x.x) which means it should bring a mix of new features and under-the-hood improvements to the iPhone.

It’s an exciting update, particularly for those dealing with issues, and one that many iPhone users should have their eye on as we push toward October.

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iOS 14.2 Release Date

According to Jon Prosser, Apple is prepping an iOS 14.1 update for release alongside the iPhone 12 series in October. Prosser claims the software won’t be done until October 9th. It’s unclear how iOS 14.2 might impact these plans.

We could see iOS 14.1 arrive with the new iPhones in October with an iOS 14.2 release coming sometime later. We could also see an iOS 14.1 update drop in late September or early October followed by a iOS 14.2 release alongside the new iPhones in late October.

On top of this, Apple recently told CNET that it is “aware of an issue that can impact default email and browser settings in iOS 14 and iPadOS 14 and that a “fix will be available to users in a software update.”

Given the nature of this bug, we could see a new version of iOS 14 (perhaps iOS 14.0.1 or maybe even iOS 14.1) roll out sooner than iOS 14.2.

With the iOS 14.2 release date on the horizon, it’s time to start thinking about its arrival. In this guide we’ll outline some tips and tricks that will come in handy as we close in on the next major iOS 14 update for iPhone.

Prepare for the iOS 14.2 Release Date

It’s early, but some of you might want to start doing some prep work to make the installation as painless as possible.

iOS 14.2 will probably require a significant chunk of space on your iPhone’s internal storage. Milestone upgrades typically do.

If you don’t have enough storage available on your iPhone, iOS will temporarily remove downloadable parts of applications installed on your phone. Sometimes this isn’t enough and you will then be forced to manually delete files.

If you’re getting low on storage, use this time to do some cleanup. Go into your iPhone’s storage and delete files (things like photos, apps, etc) you no longer need.

This will help make room for iOS 14.2 and there’s a chance it improves your iPhone’s overall performance.

You should also start backing up the data you store on your iPhone. Data loss issues are rare, but there’s always a chance something goes wrong during the transition.

iOS 14.2 could log you out of your apps and services. We recommend having your Apple ID/iCloud/third-party app login information handy just in case.

Get Familiar with iOS 14.2 and Older iOS Updates

You should get familiar the changes coming your way in iOS 14.2. If you do this ahead of time you won’t be caught off guard.

We’ve released a guide that will walk you through the known changes on board Apple’s new version of iOS 14. It’s a great starting point.

If you’re still hanging around on an older version of iOS 13 and you don’t have plans to upgrade to iOS 14.0, make sure you get familiar with newer versions of iOS 13. The changes from the iOS 13 updates you skip will be baked into your iOS 14.2 upgrade.

For instance if you’re moving from iOS 13.6 to iOS 14.2, you’ll get changes from iOS 13.6.1, iOS 13.7, and iOS 14.0 with your upgrade.

Most People Should Avoid the iOS 14.2 Beta

Installing the iOS 14.2 beta on your iPhone might be tempting, but most people should avoid the beta and wait for the official release.

The beta will help Apple tackle bugs and performance issues before they become major headaches for millions of iPhone users. It’s also fun to try out new features before they’re released to the general public. That said, beta software can bring lots of trouble your way.

The iOS 14.2 beta is causing problems for some testers and you could run into some of the very same issues if you decide to install it on your phone.

If you rely on your device to get through a day of school or work, you’ll want to stay put on whatever version of iOS you’re currently running.

Monitor Feedback from the iOS 14.2 Beta

If you skip the iOS 14.2 beta, make sure you monitor feedback from beta testers as we push toward the official release.

Monitoring feedback will alert you to potential iOS 14.2 problems and it will also reveal the potential benefits of the software. More importantly, it might help you decide if you want to install iOS 14.2 right away or wait.

We’ve seen iOS 14.2 feedback emerge on sites like YouTube, Twitter, and the MacRumors forums. Check those if you’re curious about the iOS 14.2’s early performance.

iOS 14.2 Release Time

If you’ve owned an iPhone for awhile you already know this, but for those of you who are new to the iPhone and iOS, here’s your PSA.

Apple almost always rolls its iOS software updates out in and around 10AM Pacific. That will likely be the case for the final version of iOS 14.2.

These days, we sometimes see iOS updates roll out 5-10 minutes after 10AM so there’s no need to panic if the software doesn’t popup right away.

Here’s what that looks like for other time zones in the United States:

  • Eastern – 1 PM
  • Central – 12 PM
  • Mountain – 11AM

Keep this in mind if you plan to install the final version of iOS 14.2 right away.

iOS 14.2 Download Size

We don’t know how big the iOS 14.2 download will be but again, you can expect it to require quite a bit of free space.

You can expect long download times, especially right after Apple pushes the software live, but the installation process will probably take longer.

Once you pull the iOS 14.2 update from Apple’s servers, you might notice a prompt asking you to “Install” the software right now or “Later.” While most of you will probably want to install the software right away, others might benefit from scheduling the installation.

If you do decide to schedule it, you can choose to install it while you’re sleeping or you can have your device remind you to install it at a later date when you’ve got free time to deal with the installation.

If you do decide to install the iOS 14.2 update overnight, you’ll have to plug your iPhone into a power source.

Prepare for iOS 14.2 Problems

iOS 14.2 will probably go through an extensive beta process, but the final version won’t be perfect. Issues will slip through the cracks into the final release.

Common iOS problems include abnormal battery drain, Bluetooth issues, Wi-Fi problems, app instability, UI lag, crashes, and Exchange issues. These problems appear after every single iOS release and there’s a good chance we’ll see them all popup within hours of the iOS 14.2 update’s release.

It’ll be difficult to predict what kind of performance you’ll get once you move your iPhone to iOS 14.2 so you’ll want to make sure you’re prepared to tackle any issues you encounter on day one and beyond.

We’ve released a list of fixes for common iOS 14 problems. If you don’t consider yourself an iOS expert, you’ll want to bookmark those fixes.

You’ll also want to bookmark or follow Apple Support on Twitter and bookmark the Apple Support page on the company’s website.

You should also be familiar with Apple’s Discussion forums.

Be Ready to Downgrade

If you run into into issues with iOS 14.2 you should be able to downgrade back to an older version of iOS 14 or iOS 13 for a limited time.

If you aren’t familiar with the iOS downgrade process, now is a great time to familiarize yourself with it. Once Apple releases iOS 14.2, the downgrade path back to older software will only be open for a short time. That’s why we recommend getting comfortable with it ahead of time.

Keep Your Apps Updated

If you want the best experience on iOS 14.2, make sure you keep your apps updated.

As we push toward the software’s release, keep an eye out for iOS 14 support updates. These updates should help to stabilize performance and help your device make a smooth transition to the new operating system.

Before you download an app update, make sure you read reviews from users. These reviews will alert you to potential benefits and problems with the latest version.

Take Your Time with iOS 14.2

iOS 14.2 is an exciting upgrade and some of you might be tempted to install it the second it arrives.

For some of you, particularly those dealing with iOS 14 problems, this might be your best course of action. That said, some of you will be better off waiting a few hours, a few days or, in some cases, a few weeks before installing iOS 14.2.

There are plenty of reasons to skip a new iOS software update on day one. For one, iOS updates can wreak havoc on your device’s performance.

If you’re feeling leery, dig into early feedback from early adopters. If you’re still undecided, think about waiting.

Avoid iOS 14.2 If You’re Jailbroken

If you want to keep your jailbreak you’ll want to avoid the iOS 14.2 beta and the final version of iOS 14.2.

Jailbreak developers have jailbroken iOS 13.5 and older versions of iOS 13, but there aren’t any public jailbreak tools for the iOS 14.2 beta and we don’t expect a fast release for iOS 14.

If you want to jailbreak a device running iOS 14, keep an eye out for news from developers once the final version is released.

4 Reasons Not to Install iOS 14 & 11 Reasons You Should

Install iOS 14 for Better Security

Install iOS 14 for Better Security

If security is important to you, think about installing the iOS 14 update right away.

iOS 14 brings 11 new security patches to your iPhone. If you're interested in the exact nature of these improvements, you can read about them over on Apple's website.

If you skipped iOS 13.7 or any older versions of iOS 13, you'll get the security patches from those updates with your iOS 14 update. 

In addition to those patches, iOS 14 comes with some security and privacy upgrades including improvements to Home/HomeKit and Safari. 

For instance in Safari, you can now tap the Privacy Report button to better understand how websites handle your privacy.

With iOS 14 on board you can now get information on the App Store that will help you understand the privacy practices of apps before you download them. 

There is also a new recording indicator that will appear at the top of your screen whenever an app is using your microphone or camera. You can see if an app has used them recently in Control Center.

Last update on 2020-09-22. This post may contain affiliate links. Click here to read our disclosure policy for more details. Images via Amazon API

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7 Things to Know About the iPhone 8 iOS 14 Update

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Apple’s new iOS 14 update could have a tremendous impact on your iPhone 8 or iPhone 8 Plus’ performance.

Earlier this month Apple pulled its iOS 14 operating system and pushed it to millions of iPhone models around the world. The update is available to download right now if you own an iPhone 8 or iPhone 8 Plus.

Apple’s decision to push iOS 14 to the iPhone 8 and iPhone 8 Plus means the two devices will get another year of software support and that means many of you can hold off on upgrading to a new iPhone model in 2020 and beyond.

iOS 14 is a massive upgrade and it includes a nice mix of new features, upgrades, and under-the-hood improvements.

A ton of iPhone 8 users have already made the jump to the new operating system which means we’re getting a lot of feedback about it.

The software could have a positive impact on your phone’s overall performance. Some users are noticing improved battery life and stability.

We’re also hearing a growing number of problems. Some iOS 14 users have stumbled upon performance issues and a number of annoying bugs.

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If you decide to install iOS 14 on your iPhone, the download requires a nice chunk of space on your internal storage. If you’re moving up from an older version of iOS the upgrade could be massive. That’s because the features and fixes from the updates you skipped are included.

With that in mind, we want to guide you through the most important things to know right now about the iPhone 8’s iOS 14 update.

It’ll take you through the software’s current problems, provide you with some fixes for common issues, fill you in on the iOS 13 downgrade, and a whole lot more.

We’ve been using the iPhone 8’s iOS 14 update for a few days now so we’ll start with some quick impressions about its performance.

iPhone 8 iOS 14 Impressions & Performance

We installed iOS 14 on the iPhone 8 shortly after Apple pushed it live. Our device was previously running iOS 13.7 and it took about 20 minutes for the installation to complete.

As for the software’s performance, iOS 14 has been running pretty smoothly on our device. The software feels snappy and we haven’t encountered any UI lag in key areas like Control Center, Notification Center, or the keyboard. Apps open up quickly on our device and animations and transitions feel fluid.

We haven’t encountered any abnormal battery drain and connectivity (Wi-Fi, Bluetooth, GPS) is strong at the moment.

Our primary apps, which include the likes of Slack, Asana, Spotify, Chrome, and Gmail, are all stable right now. If you’re having issues with an app on your device, developers are rolling out iOS 14 support updates. If you run into trouble, try downloading the latest version because it could stabilize performance.

We haven’t encountered any debilitating bugs or performance issues yet, but we’ll let you know if that changes. The software is still new and there’s always a chance a bug, or three, pops up down the road.

If you’re currently on the fence about a move from iOS 13 to iOS 14, take a look at our list of reasons to, and not to, install iOS 14 right now.

You Should Prepare for iOS 14

If you plan to install iOS 14 today or at some point in the near future, make sure you prepare yourself, and your device, for the move. Doing so will help you avoid headaches.

If you don’t know where to start, have a look at our pre-installation guide. It will take you step-by-step through the process we use before we install new iOS software on our iPhones.

If you don’t have a lot of time to devote to the pre-installation process, you’ll want to at least spend time making sure all of your data is backed up properly.

iPhone 8 iOS 14 Problems & Fixes

iOS 14 is treating our iPhone 8 well, but others have run into problems. Some of these issues are brand new, others have carried over from iOS 13.

The current list of iOS 14 problems includes weird battery drain, crashes, various issues with first and third-party apps, Touch ID issues, Exchange issues, Wi-Fi issues, UI lag, and more.

This is an early list and we expect it to grow as more people download iOS 14. If you’re feeling leery, it might be a good idea to wait for Apple’s first batch of fixes.

If you run into an issue with the software there’s a very good chance you’ll be able to solve the problem on your own.

We’ve released a list of fixes for the most common iOS 14 problems and it’s a great place to start if you don’t have an encyclopedia of fixes stored inside your head.

If your iPhone 8’s battery life takes a major hit after the move to iOS 14, we have a list of tips that should help you improve battery life going forward.

And if you’re running into bad performance (lag, slow download speeds, etc), have a look at our guide to fixing bad iOS 14 performance.

iOS 13 Downgrade Open

If you’ve moved your iPhone 8or iPhone 8 Plus to iOS 14, and you’re dealing with issues, you could try moving your phone back to iOS 13.

Apple is currently signing on iOS 13.7 which means you can drop your device’s software back in an attempt to improve its performance.

The company won’t sign on iOS 13 forever. So if you really want to get your phone off iOS 14, you’ll need to move back soon. Once Apple stops signing on iOS 13.7, there won’t be a way back to iOS 13.

If you’re unfamiliar with the downgrade process, take a look at our guide.

iPhone 8 iOS 14 Update: What’s New

The iPhone 8 and iPhone 8 Plus get most of iOS 14 has to offer. The two devices do miss out on a few features which you can learn more about over on Apple’s website.

All of the core upgrades are there though. The list includes Widgets on the home screen, improvements to Messages and Maps, the new Translate app, and a whole lot more.

We’ve released a guide that will take you through some of iOS 14’s best features and it’s worth a look if you haven’t spent any time digging into the software.

If you’re moving your phone from an older version of iOS 13 to iOS 14 you’ll, again, get the features and fixes from the updates you skipped.

We’ve also released a guide that goes over the latest iOS 13 features so make sure you check it out if you’re curious about the most recent versions of iOS 13.

What’s Next for the iPhone 8 & iPhone 8 Plus

If your iPhone is having a hard time on iOS 14, or you’re feeling a bit nervous about the move, you won’t have to wait long for fixes.

Apple recently told CNET that it is “aware of an issue that can impact default email and browser settings in iOS 14 and iPadOS 14 and that a “fix will be available to users in a software update.”

The company recently confirmed an iOS 14.2 update and we’ve also heard that Apple might release iOS 14.1 alongside the iPhone 12 series in October. We could also see a fast iOS 14.0.1 release.

We should see a new version of iOS 14 roll out sooner rather than later so those of you dealing with issues should keep an eye out as we push through the month.

iPhone 8 iOS 14 Jailbreak

Don’t upgrade your iPhone 8 or iPhone 8 Plus to iOS 14 if you’re jailbroken or want to jailbreak.

Earlier this year the developers behind the “unc0ver” jailbreaking tool released version 5.0.0. It’s compatible with iOS 13.5 and most versions of iOS that fall between iOS 13.5 and iOS 11.0.

It doesn’t work with iOS 12.3-12.3.2, iOS 12.4.2-12.4.5, or iOS 13.7-iOS 13.5.1. It doesn’t work with the current version of iOS 14 either. We don’t know when we’ll see a public iOS 14 jailbreak tool. It could take months.

For more on the iOS 13 jailbreak, head here.

4 Reasons Not to Install iOS 14 & 11 Reasons You Should

Install iOS 14 for Better Security

Install iOS 14 for Better Security

If security is important to you, think about installing the iOS 14 update right away.

iOS 14 brings 11 new security patches to your iPhone. If you're interested in the exact nature of these improvements, you can read about them over on Apple's website.

If you skipped iOS 13.7 or any older versions of iOS 13, you'll get the security patches from those updates with your iOS 14 update. 

In addition to those patches, iOS 14 comes with some security and privacy upgrades including improvements to Home/HomeKit and Safari. 

For instance in Safari, you can now tap the Privacy Report button to better understand how websites handle your privacy.

With iOS 14 on board you can now get information on the App Store that will help you understand the privacy practices of apps before you download them. 

There is also a new recording indicator that will appear at the top of your screen whenever an app is using your microphone or camera. You can see if an app has used them recently in Control Center.

Last update on 2020-09-22. This post may contain affiliate links. Click here to read our disclosure policy for more details. Images via Amazon API

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11 Reasons to Wait for the iPhone 12 & 5 Reasons Not To

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Apple’s iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max are top notch, but some of you might want to wait for the 2020 iPhones, also known as the iPhone 12, iPhone 12 Pro, and iPhone 12 Pro Max.

Last September, Apple unveiled new flagship iPhone models. The iPhone 11 series is available in the United States and other countries around the world.

In April, the company announced a new iPhone SE which comes with a 4.7-inch display, an iPhone 8-like design, and upgraded internals.

As we push deeper into 2020, we’ve seen Apple and retailers offers deals on these devices and others. The iPhone XS, iPhone XS Max, and iPhone XR from 2018 are still fairly expensive, but price cuts and trade-ins can save you quite a bit of cash on the  former flagships.

If you’re in the hunt for a new iPhone in 2020, these devices should be at or near the top of your shopping list alongside budget alternatives like the iPhone XiPhone 8 and iPhone 7.

While many of you are perfectly fine with one of these devices, others might want to wait. Rumor has it, the 2020 iPhone lineup will come with a much bigger set of changes and those who aren’t impressed with the iPhone 11 series, or Apple’s older iPhone models, should consider waiting.

Apple iPhone 11 Pro Max, 256GB, Midnight Green, Fully Unlocked (Renewed)
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Apple iPhone 11 Pro Max, 256GB, Midnight Green, Fully Unlocked (Renewed)
  • Fully unlocked and compatible with any carrier of choice (e.g. AT&T, T-Mobile, Sprint, Verizon, US-Cellular, Cricket, Metro, etc.).
  • The device does not come with headphones or a SIM card. It does include a charger and charging cable that may be generic, in which case it will be UL or Mfi (Made for iPhone) Certified.
  • Inspected and guaranteed to have minimal cosmetic damage, which is not noticeable when the device is held at arms length.
  • Successfully passed a full diagnostic test which ensures like-new functionality and removal of any prior-user personal information.
  • Tested for battery health and guaranteed to have a minimum battery capacity of 80%.

iPhone 12 Rumors

We’re just weeks away from an official iPhone 12 announcement and that means we’ve seen a ton of credible information emerge.

The iPhone 12 series will reportedly feature an overhauled camera system with 3D capabilities, OLED screens across the board, display upgrades, a new processor, 5G support, and a new design that could include a smaller notch.

We’ve heard that Apple might pull EarPods from the box in an effort to push people to AirPods. EarPods have always come with a new iPhone so this would be a pretty notable change.

Ming-Chi-Kuo agrees and predicts that Apple won’t include a pair of EarPods with the iPhone 12. He believes their removal will help Apple keep costs down.

Taiwanese research firm TrendForce also thinks “Apple has decided to sell the upcoming iPhones without accessories such as wired earphones, power adapter” in order to keep costs down.

Leaker L0vetodream also says the box won’t include a charger or EarPods. They also claim the iPhone 12’s packaging will become “thinner” and “exquisite.”

Analysts at British bank Barclays have backed this rumor up. They also think the new iPhones won”t ship with a power adapter. If true, that would leave a USB-C to Lightning cable in the box.

In his research note, Kuo says he thinks Apple will pull the power adapter from the iPhone’s box. He believes the company will sell the 20W power adapter as an accessory. He also thinks Apple will end production of the existing 5W and 18W power adapters.

A report from Nikkei suggests the same. So, at this point, it really looks like the iPhone 12 won’t have EarPods or a charger inside the box.

That being said, it looks like Apple will include a new braided USB-C to Lightning cable with the iPhone 12. Apple sells braided cables for other devices, but it hasn’t sold a braided cable for the iPhone or iPad before.

Apple currently includes a USB-C to Lightning cable and USB-C power adapter with iPhone 11 Pro models. The iPhone 11 comes with a USB-A to Lightning cable.

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We’ve seen a ton of back and forth about the iPhone 12 launch date and we finally have an answer straight from Cupertino. Apple confirmed a delay during its quarterly earnings call with analysts.

The company’s CFO says Apple is currently planning to ship the new iPhone models a few weeks later than the standard September window.

YouTuber Jon Prosser has outlined what he’s heard about Apple’s iPhone 12 launch plans and they are as follows:

  • iPhone 12 launch event – Week of October 12th.
  • iPhone 12 pre-orders – Week of October 12th.
  • iPhone 12 – Shipping week of October 19th.
  • iPhone 12 Pro – Pre-orders and shipping in November.

A report from Bloomberg outlines Apple’s plans even further. The site says all four iPhone models will launch in the fall.

The site claims the two lower-end iPhone 12 models, 5.4 and 6.1-inch devices, will arrive on shelves first followed by the higher-end iPhone 12 Pro models. The report notes that the company’s “rollout is on course to be the latest since the release of the iPhone X in November 2017.”

There’s also chatter about a 4G-only iPhone 12 arriving sometime in early 2021. The rumor comes from Wedbush Securities analysts who believe the phone could launch in Q1 with an $800 price point.

As for the names, leaker L0vetodream claims the new lineup might be called iPhone 12 mini, iPhone 12, iPhone 12 Pro, and iPhone 12 Pro Max.

If true, the iPhone 12 mini moniker would extend to the 5.4-inch model, the iPhone 12 Pro Max to the 6.7-inch model, and the iPhone 12 and iPhone 12 Pro to the 6.1-inch models.

With all that in mind, we’ll take you through the best reasons to wait and the best reasons to go with another device before the 2020 iPhone models arrive.

Wait Because the iPhone 12 Launch is Close

Wait Because the iPhone 12 Launch is Close

The iPhone 12 launch is just weeks away and that means those of you interested in picking one up should consider holding off on buying a new device until Apple makes its announcements. 

Again, it looks like the iPhone 12 series will start shipping in October due to supply chain issues related to the coronavirus outbreak. 

And again, it looks like the iPhone 12 Pro models might not start shipping until sometime in November. Plans can change, but the leaker who released this information has been spot on in the past. 

According to Jon Prosser, Apple is currently prepping an iOS 14.1 update for release alongside the iPhone 12 series. 

iOS 14.1 reportedly won't be ready until October 9th which means the iPhones likely won't start shipping until mid-to-late October.

If you don't think you can sit through a few more weeks of rumors and/or you phone isn't going to last that long, you'll obviously want to move onto something else.

That said, if you can wait, now is the time to do so. We're getting close. 

Last update on 2020-09-22. This post may contain affiliate links. Click here to read our disclosure policy for more details. Images via Amazon API

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