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Verizon 4G Outage Finally Over…for Some Users



Verizon has restored 4G LTE service for at least some customers. Verizon customers with 4G LTE devices, such as the Droid Bionic and HTC Thunderbolt, began complaining of the data service outage as early as Monday evening on the east coast. Customers from just about every state complained of outages throughout the day.

The outage affected those with smartphones and other devices that run on Verizon’s speedy 4G LTE network. These devices are designed to fall back on Verizon’s slower, but more widely available 3G network. Unfortunately, this didn’t happen, which meant some Verizon customers with the latest smartphones could not get online at all.

This is the third time Verizon’s 4G LTE network has gone down this year. The 4G LTE network crashed in April and again in September.

Verizon customers are understandably upset with the service disruption. Calls to Verizon’s customer service provided little relief as many customers were told that the carrier was aware of the situation, but that there was no timeframe on when service would be restored.

As of 6pm PDT, service has been restored in San Francisco. Some GottaBeMobile readers are reporting that service has also been restored in other major cities. However, the disruption is in full effect for many others.

Earlier today, one of our reviewers reported that only one of the three Verizon 4G LTE devices she was carrying was able to get online.

Verizon customers with 3G-only devices did not experience any widespread problems today.

While the Verizon outage may be a minor annoyance for those looking to update their Facebook statues or share a photo, many others use smartphones and datacards for much more serious purposes. Those who simply must be able to get online for professional or safety reasons may reconsider whether a network that has three days of outages within eight months is worth the risk.



  1. J_Dav1

    12/07/2011 at 6:51 pm

    I’m glad it’s back up in Troy, AL. I was starting to go through LTE withdrawals. 

    • Chris Leckness

      12/07/2011 at 9:04 pm

      Roll Tide!

    • Jill Hinds

      12/08/2011 at 11:57 am

      It’s still down in Birmingham, AL. :(

  2. yeahright

    12/07/2011 at 7:37 pm

    Using a commercial network for “public safety reasons?”  Public safety organizations have their own networks which they manage themselves just for these outage concerns.  Commercial network services for public safety users is only for connectivity which can be lived without.  Life or death traffic is on a private network.

  3. Anonymous

    12/07/2011 at 10:26 pm

    Good, I thought it was just my Bionic malfunctioning. Bad timing though, I use my Bionic as a mobile modem for my laptop when I travel out-of-state, so its been a pain waiting for it to come back online on this trip. Working great now.

  4. Excrusade

    12/08/2011 at 4:09 am

    3G has been down in NJ since last night.

  5. Guest

    12/08/2011 at 4:22 am

    Working good here in Houston, just had a couple of hrs outage last nite.  I get insane d/l sppeds on my Revolution.  A little pain is worth it!

  6. BigRed

    12/08/2011 at 7:51 am

    Thuderbolt user in Montgomery Alabama and 4G has been down since Monday and it’s now Thursday and it is still not working in the RIVER REGION.  3G fallback has crashed this phone, so many times this week and the BOLT rebooted itself several times.  I have never had it to do this and have had it for  6 months.  How can a network status make a phone crash and reboot?  Cell service here in Montgomery has sucked ever since BIG RED put in 4G.  

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