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Verizon Experiencing Data Outage in Midwest (Update)



Midwest Verizon subscribers that have data connection issues can rest easy knowing they are not alone, the carrier is experiencing 3G and 4G LTE data issues across the Midwest.

According to The Verge, many Verizon users in the Midwest can’t use their mobile devices to connect to the web. The outage appears to affect Verizon’s 3G and 4G LTE networks, so it extends to any smartphone, tablet, or mobile hotspot user. The outage doesn’t mean that data services are dead, it just means that the data connections aren’t reliable, and cut out a lot.

Voice services on Verizon’s network are working normally at the moment, so smartphones aren’t completely useless during the outage.

Verizon Wireless

The outages may not affect everyone in the Midwest, but a Twitter search shows many users contacting Verizon Support about data issues. Unfortunately not every tweet has location data, so it’s hard to say exactly which areas have the data issues without actually being there.

We contacted Verizon for comment, but we are still waiting for an official response from the company.

Update: Verizon issued this statement on the issue:

In Illinois, Indiana, Kentucky and Wisconsin this morning, there was a brief network issue affecting 3G data service for some but not all customers with 3G devices. Our network team resolved the issue around 9 a.m. (eastern). Those customers still had voice and texting capabilities throughout. 4G LTE data service was unaffected.

We hope the carrier can fix this problem relatively soon. We don’t know what caused the outage, but we do know that not having data is incredibly frustrating, especially when it’s so expensive.

GottaBeMobile Editor Josh Smith still has 4G LTE data connectivity in Northwest Ohio, and reader John Davis reports that Verizon 4G LTE is fine in South Alabama.

Are you experiencing a 3G or 4G LTE outage on Verizon today? If so leave your experience and location in the comments.



  1. Mike

    07/30/2012 at 5:25 pm

    No 4G in LAX area of Los Angeles. 3g and voice services working fine. I checked my phones hidden menu (*#*#4636#*#*) and the phone is defaulting to 3g (cdma PRL) even after reboot it still defaults to this network setting. I Verizon said there aren’t any issues at this time.

    • paul

      07/30/2012 at 6:45 pm

      no 3g in metro detroit…and verizon says no issues reported

    • beth baran

      07/31/2012 at 11:44 am

      My Blackberry is not working at all….. live in Los Angeles, can’t even find the network…. seriously ticked off….

  2. Little Red

    07/31/2012 at 1:46 pm

    Unable to download any new emails to my phone here in McLean, VA.

  3. SD

    07/31/2012 at 2:40 pm

    no 4G in San Diego

  4. Randi

    07/31/2012 at 8:31 pm

    I live in Ohio and have been experiencing data problems for two weeks. I can barely get my texts to send and its almost impossible to make a call our get on the internet and if I’m lucky to do either, my calls and internet will just drop. My husband is experiencing the same problems. He has the iPhone 4s , I have the Droid razr and we have the mifi for our computer. Its very annoying!!

  5. Nick

    07/31/2012 at 9:55 pm

    I live in Central Ohio an as of about 20 mins ago I have no data service 3 or 4G. Not only have I noticed this late night data loss this week but have been experiencing text receipt issues an text send failures constantly for the last few months. I at first thought it was issues from a recently installed 4G tower but now I’m not so sure. Most definately frustrated an tired of paying such a high price for a service that seems to be degrading I’ve been with Verizon for a long time….I’m starting to second guess that decision.

  6. Elias

    07/31/2012 at 10:05 pm

    Same here Nick. I just noticed at about 12:50 A.M. Which is now August 1st but I have lost 3G and 4G. I live in Columbus, Ohio.

    • Lauren

      07/31/2012 at 10:35 pm

      Same here for ohio. Data went out in northern ohio around midnight. No signal anywhere 3g or 4g. We live around 30 miles west of Cleveland.

      • Matt

        07/31/2012 at 10:40 pm

        Nick, the EXACT same things have been happening to me. No 3G or LTE right now. I Live about 10 miles west of Cleveland

        • Nick

          07/31/2012 at 10:48 pm

          Nice to know I’m not alone…Misery loves company I guess lol. But seriously in a way glad that it’s Verizon an not my newly bought Nexus. Hope the service is restored soon an back to normal working order ( which in all my “years” with Verizon has been flawless until recently) I’ll post if/when my data comes back if I’m still awake.

    • Heather

      07/31/2012 at 10:46 pm

      Same here and I live in Delaware, Ohio. Just north of Columbus. I have lost 3G.

  7. wesley parker

    07/31/2012 at 10:33 pm

    No data from canal winchester in ohio all the way to chillicothe…over half hour drive nothing then like 5 minutes ago 4g coverage in chillicothe ohio

  8. Nancy Neko

    07/31/2012 at 10:36 pm

    Cleveland area – no 4g. Hope it gets fixed soon.

  9. Randall

    07/31/2012 at 10:49 pm

    No cell data connection began around midnight here as well. 60 miles south of Cleveland, in Wayne county.

  10. Liz

    07/31/2012 at 11:01 pm

    No 3g in Toledo, OH (8/1/12 2am)

  11. Jared

    07/31/2012 at 11:08 pm

    No 3/4G in Elyria, Ohio. About 30 minutes east of Cleveland… It’s been out since about 10pm last night and is still out now since it’s technically the first of August. I really hope that they fix this issue soon.

  12. Josh

    07/31/2012 at 11:53 pm

    Almost 3am here in Columbus and still out. Any word on when this is supposed to be back? I picked a terrible night to be restless…

  13. Jon

    08/01/2012 at 5:40 am

    Yep, as soon as August 1st hit, no 3g. Toledo, Ohio.

  14. aron

    08/01/2012 at 6:05 am

    I have not had 3g/4g since last night. I still don’t have data service.

  15. aron

    08/01/2012 at 6:05 am

    I have not had 3g/4g since last night. I still don’t have data service. I live in Columbus Ohio.

  16. Mark

    08/01/2012 at 11:53 am

    I lost 4G in Lima, Ohio (halfway between Dayton and Toledo) right at midnight Tuesday July 31/ Wednesday August 1st, still don’t have 4G back

  17. Adam

    08/01/2012 at 12:06 pm

    I lost in last nice bout 1130 July 31,2012 and I live on put-in-bay, oh. I hope it gets fix

  18. Rigg

    08/01/2012 at 1:40 pm

    No 4g in Secaucus, NJ – 3 miles from NYC

  19. Mike

    08/01/2012 at 1:53 pm

    No 3g data north of Philadelphia right now. Was cutting in and out earlier this afternoon.

  20. Tim

    08/01/2012 at 2:44 pm

    No 3g in Mount Vernon, Ohio either today.

  21. Dave

    08/02/2012 at 7:17 am

    08/02/2012….09:17 AM
    No data Central Nebraska….AGAIN!

  22. Carrie

    08/03/2012 at 12:11 am

    HTC Thunderbolt – losing all 3g 4g lte and even lose the old school 1x at various times through late afternoon and all evening. Service just cuts out all over Indiana. This is random and had bren going on for 2 to 3 weeks.

    • John Carlson

      08/06/2012 at 12:19 pm

      Same exact issue here in Detroit on the HTC thunderbolt

  23. Jim

    08/03/2012 at 10:17 am

    In downtown Cleveland, all I am getting is 1X. Been losing 4G consistently over the last 2 weeks.

  24. Brent

    08/04/2012 at 9:52 am

    I have been having data connection issues for months. I was on 3G with a droid X and within the last 2 months switched to a Droid Razr. After the switch to 4G I still had connection issues with losing data coverage and having to restart my phone frequently. Within the last 2 weeks I have been getting a message on my phone (not a text message from Verizon but the phone itself) That I have reached my data limit. I am still on the unlimited plan and DO NOT have a data limit. The phone give me the option to reconnect mobile data or press ok to disconnect to not be charged for overages. When I contacted the store where I bought it they called Verizon and stated they were working on fixing the problem with the data connection and were hoping to have an update within 72 hours. Today is Saturday and the 72 hour mark was yesterday. I am completely frustrated because the only way I can use the data is to turn my phone off and restart then I have data connection for approximately 15 minutes and the same message appears again to disconnect the mobile data connection. So far NOT impressed with Verizon/4G AT ALL!

  25. Brent

    08/04/2012 at 9:57 am

    Forgot to add I live in West Central Minnesota.

  26. Marilyn

    08/05/2012 at 8:40 am

    Continual problems with 4G LTE dropping on HTC Thunderbolt in Des Moines, IA. I’ve gone back to using 3G, so I can stay connected to the internet.

  27. John Carlson

    08/06/2012 at 12:18 pm

    No 4G or 3G service at all for Detroit area since 08/03/12 for verizon

  28. Brian

    08/07/2012 at 12:59 pm

    No 3G or voice service in south-central Illinois/far east metro St. Louis as of about 1:30pm CST 8/7/12.

  29. Brad

    08/09/2012 at 11:56 am

    4G LTE cutting out for me ALL THE TIME here in Minneapolis. 3G reliability isn’t much better. Running an HTC Thunderbolt and from the sounds of other people I’m not alone. Why is it that so many Thunderbolt users have so many issues with the device??

    • Mark

      08/12/2012 at 8:17 am

      I know exactly what your talking about. I’ve been on edge here in Minneapolis for 2 days now and only get 4G south of the MN river. Verizon here is absolute trash and if I could, I would never waste my money on this bullshit. Friends of mind with boost and virgin mobile get better service and call quality! Verizon just keeps fucking us over and now I don’t even have unlimited because of a misunderstanding on their part and they refuse to return it to me! I seriously get 1 bar throughout most of Minneapolis AND live within a mile of a one of their towers! Come December Verizon is going out the window.

      • [email protected]

        09/10/2012 at 7:14 pm

        Having problems all day here in Fresno, California. Service is always in and out, especially with the 4G, but today it has been off all day. 3G at best but it is in and out. The tech’s soluction was to blast all info off my phone and reset. What BS. I have only had this phone for about three months. Today is September 10, 2012.

  30. Paul Bier

    09/16/2012 at 5:11 pm

    4G Mostly out in Huber Heights Ohio 45424. Tries to switch to 4G then goes back to 3G. been 24hours like this now!

  31. brian

    09/26/2012 at 1:35 am

    Verizon is the most expensive cell phone company out there and they say its cause they have the most coverage, but that’s absolute deal, because I have yet to get a solid day of reliable service from them since March. Here in middle Alabama 4g is slower than 3 g and that’s only when its actually working. truly Verizon either needs to fix their 4 g or drop their data plan costs, cause 100 dollars for 10 gigs is wAy to much, and I haven’t been able to use more than half of that yet, because of their unreliable network

  32. Joe

    09/30/2012 at 7:04 pm

    I’m in south west new mexico right now and the service keeps cutting in and out. It is annoying, please fix this.

  33. bodi s. woods

    10/10/2012 at 9:52 am

    Suburbs of Chicago: droid incredible 2 almost completely useless. or 3 weeks now verizon has told me that it is my phone that is the problem and refuses to credit any money back to my account. phone is in 1x almost 80 to 90 percent of the time. phones in the Verizon store, a K a the tester phones, with 3G capabilities all said 1 X. this store is located in Downers Grove Illinois. verizon’s corporate headquarters still refuses to admit that there is a problem and still says to the state that it is my phone

  34. desi maurer

    11/02/2012 at 4:54 am

    My husband I cannot receive any calls nor does the phone show missed calls. Very frustrating. I called them and after an hour on the phone still not resolved. We live in norther indiana….

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