Viliv S5 Proving Very Popular, Swamps Dynamism, Prompts Round 2

viliv_s5_mid_11Wow. The Viliv S5 UMPC is proving to be so popular that it swamped importer Dynamism’s servers and caused some headaches and disappointments. Dynamism jumped on the problems caused by the demand pretty quickly and in good form has issued this statement.

Thank you to everyone who ordered, or attempted to order, during our Viliv S5 promotional event. We anticipated high demand, but our server was simply unable to handle the huge number of simultaneous requests for the same single SKU. The result was an unacceptably slow, unreliable, and frustrating shopping experience for all. We would like to extend our apologies to all users of the site on April 27, especially those who tried to access or order between 1-3pm Eastern, when our server was hit hardest. Please feel free to contact us with any feedback or concerns about the event; we answer all e-mails to sales within one business day.

We have provisioned an additional 400 Viliv S5 to be bundled with the same accessory pack (car kit, spare battery, leather pouch $135 value) for the same cost of $599. These will be offered from our second shipment, due on May 22nd. This special will launch at 1pm Eastern time, on Thursday, May 14. During the intervening time, we will significantly increase our server’s capacity to handle overloading of orders for the same SKU. Although server performance will be much better, we expect it may still be slow. However, we hope that the larger quantity will allow more people to take advantage of the special, and help to ease any frustration. After this special concludes, the Viliv S5 will be available for general sale for $599, without the free accessory bundle. Thank you again for shopping at Dynamism.

To receive real-time communications from Dynamism during our launch, be sure you are following us on Twitter: : http://twitter.com/dynamismcom

7 Comments

  1. Gavin Miller

    04/29/2009 at 7:04 am

    There were a few comments over at JKOTR from disgruntled folks complaining about Dynamism ‘mickey mouse outfit’ etc. It’s amazing how quickly people get so annoyed, in this case because they can’t have something ‘right now’.

    In Dynamism’s defense, they’re not a huge Company but obviously with contacts managed to secure early shipments of this device and gave the chance for a lucky few to secure these. We all know the limitations of servers and the issues huge demand can cause, heck look at Microsoft and Windows 7, so to go off on one at Dynamism was pretty unfair, no matter how disappointed folks were.

    There’ll be stocks of these soon enough and everyone that wants one will eventually get one. Me? I’m scouring ebay as we speak, lol.

    Reply

  2. rssurfer

    04/29/2009 at 7:28 am

    maybe because I was one of the lucky ones who secured one, but I think they are being unfairly viewed.

    Reply

  3. Joe Black

    04/29/2009 at 9:37 am

    I am one of the disgruntled.
    My irritation is not that I could not “have it now”, but that these amateurs did not do their homework and wasted my time due to poor planning and just plain incompetence.

    Reply

  4. borax99 (Alain C.)

    04/29/2009 at 4:11 pm

    I was – and am – one of the disgruntled as well, but I think we need to appreciate the corrective measures that they are putting in place. I don’t believe in shooting the batter the *first* time they strike out.

    Reply

  5. Joe Black

    04/29/2009 at 10:27 pm

    Good point.

    Reply

  6. Dyanmism

    04/29/2009 at 11:21 pm

    (Note this was just posted on the JKOTR thread cited above.)

    We do read these threads and we understand the frustration.

    The free accessory package event (at its aggressive price point) is something we hoped would be a hit. Obviously, we really underestimated how popular. But we understand that a very frustrating part for users was not only NOT getting their order confirmed,but having to wait so long–and retry so many times–just to find out.

    Our planning should have been better, and we are currently significantly increasing our capacity. (Although even with the software architecture changes and major server upgrades, performance could still be slow.)

    We truly do apologize. And even though the S5 is very constrained, we’ve allocated 400 more units to be sold at the special pricing, hoping that many more community members will be able to participate.

    We always appreciate feedback [ [email protected] ].

    Thank you,
    Dynamism Sales Team

    PS. Please do keep in mind that if you are interested in the S5 but don’t want to deal with the event, it will be for sale at regular price of $599 after the special.

    Reply

  7. korea

    04/30/2009 at 2:54 am

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