Taking a departure from the Windows 7 ‘is my idea’ advertising campaign, Microsoft is doing a complete about-face with the upcoming Windows 8 product launch and is refusing to take user comments or suggestions on the next-generation OS, which was previewed for the first time at the All Things D conference as well as at Computex in Taiwan. As it stands, for now, you may want to hold off on sending Microsoft any suggestions, comments, or complaints regarding the prospect and future of a Windows 8 tablet for next year.
In a report published by CNET, former IT Manager Chris Carlucci had approached Microsoft via a customer service representative Alex to submit a suggestion. However, as Carlucci finds out, with Windows 8, the company isn’t all that open to comments or criticism:
I understand you would like to submit suggestion for the next generation of Windows. I will be glad to assist you with the information. Chris, I would like to inform you that, while Microsoft does accept suggestions for existing products and services, we do not accept suggestions for new products, technologies, processes.
We hope that you will understand our intention to avoid any potential misunderstandings or disputes that may arise from submissions of information not related to current Microsoft products. Thus, we are returning your information without review.
As companies are turning to crowdsourcing to generate ideas and value in the marketplace, Microsoft turning away a user-submitted idea may be due to a misunderstood customer service representative or that the company may still have a few features un-announced for Windows 8 that it had not showcased before and wants to take credit for those before the influx of comments or suggestions start pouring in.
Whatever the case is, Windows 8 is still an interesting prospect for Microsoft as it attempts to win success in the tablet category, a product classification that it had hoped would win nearly a decade ago. As Microsoft struggles to maintain its enterprise and industrial users through careful legacy support, the company must also appease consumers who are now looking at Apple’s market-leading iPad and Google’s Android tablets. For now, Windows 8 looks intriguing enough with its Metro UI, legacy support on Intel chips, but not much information is known about the forthcoming OS to make an assessment on Microsoft’s dual wars in the consumer and enterprise markets.
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