HTC ThunderBolt Owners Reporting Random Reboots after Update
It has become apparent that numerous HTC ThunderBolt owners are experiencing random reboots after installing yesterday’s update that was supposed to bring nothing but good stuff to Verizon’s 4G LTE device.
I had seen some chatter about this last night and it looks like it’s gaining steam because Droid-Life has thrown up a report indicating that numerous users are experiencing random rebooting after installation. One guy is even saying that his ThunderBolt has rebooted 6 times in the last 24 hours. This was a known issue with the leaked update that appeared a couple of weeks ago so it’s no surprise that it’s surfacing with the official one.
The random reboots don’t seem to be affecting everybody and our own Kevin Purcell’s device has not experienced any problems since he updated yesterday. And from I’m hearing from other ThunderBolt users, it looks like battery life has improved as has 3G connectivity.
So, it looks like it may just be a few rotten eggs (generally happens with every Android update) but if you’re having issues, feel free to chime in. One quick solution might be to power down your device manually and let it sit, I don’t know, for 10 minutes while off and see what happens.
How’s the update treating everyone?
I have had the Thunderbolt since day 1. I feel like a got a good one, I haven’t had any problems. I live in Brooklyn, NY so complete 4G coverage. I didn’t have any text problems of disappearing SMS threads or anything. My sister got a Thunderbolt in Norwalk, CT and all she did was complain, this was before the update. She said the phone rain really hot all the time, batter died fast even with all the tricks done, etc. I do see the 4G drop some times though, not too bad though and not more then it did with my other 3G phones really. I got the update though and I notice absolutely no change. It said it was supposed get faster GPS, and make the weather app be more localized, I haven’t noticed that at all. The GPS acts exactly the same. Sometimes as it has always been, it is a little slow to find location after I turn it on and use Google navigation. Also the weather app is not more local, it says Brooklyn, NY but it doesn’t say neighborhood like Park Slope like I know it could. Battery life is the same, etc.
[...] after a recent update not called Gingerbread, HTC ThunderBolt owners have been seeing random reboots with their device (our own Kevin Purcell included). HTC and Verizon are apparently working together [...]
Ive had my thunderbolt for about a month and a half I was told to do the reboot and my speaker and mic will work again and I wont have sms error messages anymore. well I dont have those issues anymore but my phone literally reboots once ever/everyother hr at minimum. I left T-mobile expecting this to be better new top of the line android 4G LTE not as good as they made it seem Im going to call and bitch and hope to either get a new phone or my money back for an un happy angry pissed off unsatisfied. They also told me there was a new update coming, I havent gotten anything yet has anyone else??
Hi Kayyemarie,
I have been having the same issue and I called 2 Verizon reps and they said the promised me that the fix/update will be comming in the middle of July. So I hope they are right becase this reboot thing is anoying. Lets hope no to much longer and they are being honest,
Moneekaneek
I called repetitive and they sent me a new one out it occasionally does the
reboots but not hourly like my old one. I’m disappointed.
For those of you considering a factory reset, don’t. I have already tried that and it doesn’t help. SMS is sometimes screwed up on TB, and I get error messages like “You’re not connected to the internet” even though a strong 3G signal.
After the update, my t.b. has been rebooting randomly at least twice a day or more. I noticed that whenever it does this, there is no sound on its trademark start-up video. I’ve tried everything, BUT a factory reset. Any ideas?
I hate it. I have one of the bad eggs. I had the phone for 2 months and then I did the update and my phone started acting crazy. I went to Verizon and the said I could only get a refurbished phone. Which is crap since I had only done what they told me to. I finally said okay because my phone would cut on and off all day, so I never could get a phone call, text or emails. This is the only way for anyone to reach me. Anyway the phone I got was all scratched up and acted up worse then my original thunderbolt. I went to Verizon and asked to speak to the store manager who was worthless. If anyone can help please let me know.
No fun at all, sorry. I did a full factory reset and formatted my SD card and it’s working much better now. Some have said this problem seems to be caused by many/multiple email accounts, so if thats your case, you may want to try and minimize that.
This is my second Thunderbolt and it keeps rebooting just like the first. Up to every 15 minutes it will even do it while charging at night, while playing a games, texting or e-mailing this and the battery life is the only bad things I have found wrong with it
Me too – reboots about once a day. Disappointing…
My boyfriend and the salesperson at VW both convinced me NOT to wait for the iphone 5 and instead go for the htc thunderbolt. the day i got the phone the thing rebooted at least 5 times. Now it reguarly reboots or shutsoff at least 4 times a day everyday, every single day. Yet, everytime I take it in to the store they just want to ‘wipe’ it saying that the problem is my apps… that they do not work with 4G… why are they available?? And why would reseting the phone help anything is because the apps get restored when the phone starts back up…
I have had this “reboot thing” happen to me 5 or more times a day. Its starting to get very anoying but I talked to 2 verizon reps and they personally checked it out and said the fix/gingerbread 2.3 will be comming out in the middle of the month (July). So I must say I am looking foward to that because the reboot seems to be getting worse and worse day by day.
I had the same problems with a Droid x and gingerbread fixed it. My thunderbolt reboot every 5 – to min.
Verizon OTA update will fix it.
Any idea when will that update be available?
Installed the new software and my HTC Thunderbolt still reboots…not
quite as much as it used to but is still does. This is a POC phone in
my opinion…I mean it works great, when it is working….the rebooting
issue is a nuisance. I may convert over to the iPhone…
Voice your displeasure here:
http://www.facebook.com/pages/HTC-and-Verizon-owe-Thunderbolt-owners-reparations/337860922897180
Hey everyone I have a friend that has one of these over priced pieces of shit and we are trying to reboot it right now but if I was a customer and bought a phone like you all did and have gotten nothing but a shitty phone, crappy service, and yanked around all the time. I would pull together and file a class action lawsuits against these companies. You signed a contract promising to pay x amount for a service and bought there device to use and none of it works properly which they r obligated by contract to provide to all of you if you r paying for it as a customer. They shouldn’t be giving you a refurbished phone in place of one that was bought new and the problem is in there hardware or software on there end and not caused by you missusing it. I would call who ever I needed to above management to get results and if nothing is done tell them ur proceeding with legal actions against them. When ur phones decide not to wrk it could potentially cost a lot of you lost time, money, mental anguish, and potentially a life saving call if it’s not working during an emergancy. I wish you all the best of luck with this.