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Verizon Rep Offers Candid Galaxy Nexus Jelly Bean Update Response

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While other Verizon customer service representatives continue to blame Samsung for the the slow Verizon Galaxy Nexus Android 4.1 Jelly Bean update, others are taking a more candid approach with customers who are inquiring about the update’s whereabouts.

Over the past week, we have shared some interesting responses that Verizon customer service representatives have been giving out to Verizon Galaxy Nexus owners who have sent queries to Verizon headquarters wondering about the missing Android 4.1 Jelly Bean update.

Many Verizon reps seem intent on blaming Samsung for the mess, telling customers to contact the manufacturer, even providing a number to call. Of course, we now know that this is just an excuse as one, Samsung claims that it’s clueless and two, we know that Verizon is heavily testing the update right now.

Read: Verizon Galaxy Nexus Jelly Bean Update Excuses Roll Out.

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Verizon’s responses to customers have been all over the board.

However, it seems a reader was fortunate enough to get in contact with an extremely candid Verizon employee who claims that he too is waiting for Verizon to release the update.

And while he says he is in the dark about the actual release date of the device, a release date that he is patiently waiting for as well, he says that it should be “coming soon.”

Here is the full response:

Hey [Redacted],

I’ll be honest, I have been waiting for the Jellybean update for a long time right along with you. I have done some internal research on the update today based on your inquiry and did find that it will be coming soon, updated just a week ago. There are lots of folks waiting on the update internally as well as customers nationwide. I agree with the fact that the previous representative states that the Nexus software updates need to come out much faster, as this update has taken quite some time to be released.

This representative is also correct in regard to heavy testing with the device and the network itself. Verizon Wireless wants to make sure that the released software is completely “bug free” upon a nationwide release, which will make the final product that much more dependable. Now, I cannot verify as to whether or not this representative will be following up with anyone upon the release of the software, but even then, once the software is finally released, it will be pushed over the air to all pending devices in need of the update. Until the actual release date is actually provided to the general public, we’re both on the same page until we see a notification on the phone saying “Software Update: Download Now?”.

I’ve been with this company for a number of years now and I know the goal is never to delay something unless absolutely necessary. I’m confident that there must be a very good reason as to why tests and trials are being continued with no further resolution on an exact release date just yet. I know that I would personally rather have a delayed, much more perfected product, than have software that works 90% of the time.

It’ll be happening soon. Keep your eyes pealed, [Reacted]. I’m right there with you in my wait! It’ll arrive. Have a wonderful day and thanks a bunch for contacting Verizon Wireless!

Talk about a breath of fresh air.

Clearly, this response is not as good as a concrete release date for the software but this ranks up there with the most honest response that we’ve seen from Verizon. A previous representative said that the update was “expected soon.”

Read: Verizon Galaxy Nexus Jelly Bean Update Release Date “Expected Soon”.

One thing is for sure though. After this long of a wait, the Verizon Galaxy Nexus Android 4.1 Jelly Bean update better not have any major bugs in sight.

We’ll let you know when we hear something more about the update.

Thanks _____ !

12 Comments

  1. Chris Rogers

    09/13/2012 at 10:21 am

    Same bull shit different day.

  2. DragonStrom

    09/13/2012 at 10:27 am

    agreed, this is the same shit as before.

  3. John K

    09/13/2012 at 11:48 am

    At least this is better then the reps who say, “verizon has nothing to do with updates, call the OEM”. Now those responses are BS.

  4. Dan Castrillon

    09/13/2012 at 12:57 pm

    I have been running JB for well over a month now and love it. I don’t really care what Verizon does with software. The service is better than Sprint & AT&T ever will be. If you’re so impatient to wait for the OTA root your phone and flash one of the many JB ROM’s that are available. If you are the least bit tech savy you will have no problems doing it and you will have the best of both worlds. Free Hotspot, Facebook Sync, and a tom of other features you will not be getting with the OTA.

    • Stop telling me to ROM

      09/13/2012 at 4:01 pm

      EVERYONE know they can flash a rom on there. Even all the media sources are saying throw a rom on your phone if you are sick of waiting. Anyone who is following the release is aware that we could have Jelly Bean. WE HAVE MADE THE CHOICE NOT TO! Why? Simple for me I want my warranty. My last phone I got a refurbished one 5 times. I am holding on to that warranty tight! ICS is good enough. I want Jelly Bean, but for the moment ICS is not completely broken or anything like that.

  5. Chuck

    09/13/2012 at 1:08 pm

    Too late for me…I have already switched to the Galaxy S III…so much better battery life.I still like the Nexus…may switch back when the 4.1 finally rolls.

  6. Chris Rogers

    09/13/2012 at 1:25 pm

    I wonder what a Verizon rep will say tomorrow???

  7. Emily Ferentino

    09/13/2012 at 2:24 pm

    Well to further confirm the update will be coming soon a Verizon store employee told me that the jeally bean ota should start by the end of September now I am going to take that with a grain of salt. That should definitely support soon right?

  8. Emily Ferentino

    09/13/2012 at 2:27 pm

    I also read that Verizon might be getting the Samsung Galaxy Note 2 with jeally bean right out of the box.

  9. Kevin

    09/13/2012 at 3:05 pm

    Isn’t this the same song and dance we heard about the 4.4 update….which still left lots of problems behind.

    Oh well, not sure why I care, I’ve since moved on. Just wish I was smart enough to abandon the GN when it’s problems became obvious after the first couple months.

  10. Chris Rogers

    09/13/2012 at 5:22 pm

    Agreed^

  11. Bob wants his Jelly Beans

    09/13/2012 at 5:56 pm

    Damn it!!! i just got an email from Verizon telling me when they are releasing the
    Iphone 5 but i can not get a true answer about my Jelly Bean update. AMAZING!!!!

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