The new LG G5 has a lot to offer and is one of the most unique smartphones available in 2016, but it’s not perfect. In fact, multiple reports have confirmed a few small LG G5 problems. With that in mind, below are some common LG G5 problems and how to fix them.
In early April the LG G5 was released with an awesome dual camera camera setup on back, a modular design, micro-SD for storage expansion and much more. It is very unique while still having plenty to offer, but some users are experiencing more problems than expected.
While 2016 continues and more modules are released we’ll see a lot of users pickup LG’s latest smartphone, but at the same time more reports about issues will arise. Most aren’t anything major, and some have already been fixed by software updates. Either way, owners will want to read on for some helpful tips and suggestions.
Most LG G5 owners are loving all the phone has to offer, but we’re still seeing complaints about the screen colors and quality, battery life, unfinished and rough edges, questions about quick charging and even the missing application tray. Not to mention the usual WiFi, Bluetooth or performance complaints that come with almost every new phone.
With those LG G5 problems being mentioned and mediocre remarks in our LG G5 review, it’s still a pretty well-rounded smartphone that many will love. It’s just not perfect, but no phone is.
From giving out a free charger, spare battery, micro-SD cards and more during the release, the G5 has been rather popular with millions enjoying it. As a result, we’re seeing more complaints than usual and wanted to address a few of those here today.
Some buyers are still trying to decide which phone is right for them, while others traded in an old LG G3 or G4 for the latest modular smartphone. Either way, here are some of the most common LG G5 problems and a few ways to fix them, ease the pain, or change things for the better.
LG G5 WiFi Problems
With most new releases, including the LG G5 we get reports of WiFi problems. Owners have mentioned slow WiFi performance, drops, or speeds so slow they can’t even load a website or Facebook unless they turn off WiFi. This depends on a lot of variables, as well as the device, location, router and more but we do have some suggestions.
A few small software updates have rolled out that fixed some screen issues we’ll mention below, which also improved WiFi and other things with performance.
This should fix all the WiFi issues, and more carriers will likely be pushing a similar update out as well, if they didn’t already with the security patch we saw recently.
That said, if you’re still experiencing LG G5 WiFi problems it’s always a good idea to reset the home router or modem. Another option is to head into settings > connections > WiFi and forget your wireless network. Then reconnect, put in the password, and it should be better. Try turning off Bluetooth to improve WiFi until the over the air updates arrives for more owners.
Missing App Drawer
Almost every Android device ever released has an application tray or drawer for all their apps and icons. The LG G5 puts everything on the homescreen, like an iPhone. This caused a lot of frustration, confusion and complaints. LG has since released a software update that returned the app tray to the phone.
Those who’ve yet to receive the update can follow this guide to download and install a homescreen replacement app that has an app tray. We’d also recommend users install NOVA Launcher from the Google Play Store, which will replace the current main home screens with something closer to stock Android, a familiar look and feel, and the app tray. It’s also highly customizable.
LG G5 Notification LED Not Working
Above the screen near the earpiece and front camera is a little LED for notifications, and to show the phone is being charged. Most phones have one, and for some reason the LG G5 LED doesn’t always work. We’ve seen this mentioned a lot, and we’re not sure why it isn’t always working as it should.
The notification LED only works for default notifications, or apps like LG’s own messages app. Not third party text apps. However, Textra has a notification LED option, or downloading a third party app to enable it to flash multiple different colors is another option. We’d recommend downloading an app called LightFlow and setting custom LED colors for an array of different notifications.
LG G5 Bluetooth Issues
Connection problems with car audio or stereo systems, Android Auto not connecting right, and even some 3rd party accessories are all things we’ve heard regarding Bluetooth. And again this has to do with certain cars or devices trying to pair up.
This happens on occasion with most devices, and is quickly fixed by software updates or simply repairing a bluetooth device to your LG G5. For one, unpair and repair any device trying to use Bluetooth, as that could fix it. And if any “permissions” appear during this process make sure its set to allow. Owners can also head into permission controls in settings and make sure they didn’t deny access to certain apps.
Another route is to head into settings> general > smart settings and make sure an app or profile isn’t turning off or messing with Bluetooth. Last but not least, almost every small WiFi, Bluetooth or other issue we see with any phone typically gets fixed by a simple reboot. Hold power button down, hit reboot, and let the phone restart fresh. This fixes most problems.
LG G5 Always On Display
One of the many key features of the LG G5 we saw during the announcement up on stage, and on those wacky LG G5 commercials is the Always On Display option. This keeps a small portion of the screen on 24/7 with the time, date, weather information, battery life and even incoming notifications.
It’s a great feature, but LG disabled it out of the box. As a result owners will need to follow this LG G5 Always On Display guide to enable it. Once done, you’ll get at-a-glance information without ever turning on the display. Simply head into settings > display and turn on always on display.
LG G5 Fingerprint Issues
Overall we’ve been very impressed by the LG G5 fingerprint scanner. It’s faster and easier to setup than the Galaxy S7, very accurate, and works great. However select cases by Spigen or VRS Design hit volume keys, and makes the power button and scanner not work. Make sure a case isn’t interfering, before trying other steps below.
If you’re experiencing LG G5 fingerprint scanner issues the best option is to delete all fingers, and let the phone relearn them.
Head into Settings > General Column > Fingerprints & security > Fingerprints > Enter Pin > and select “Add Fingerprint”. We’d recommend users add both index fingers, for easy unlocking in either hand. As well as maybe a third finger. If you have a case make sure to redo fingerprints with the case installed, so it saves and learns the fingertips at the angle you’ll be using it, with a case installed.
This will ensure a good experience moving forward and should fix any outstanding fingerprint issues. Also, make sure the scanner is clean if you’re getting a lot of errors or failed attempts.
LG G5 Pulldown Bar Clutter
The LG G5 notification pulldown bar or shade is not really a problem but more of a frustration. Pulling it down owners will see all sorts of unnecessary junk, and even more if they’re with AT&T. We get asked about this all the time as a “problem” as owners can get rid of some of the things taking up space. However, it’s all easy to remove.
There is a slider for brightness and volume, screen sharing and some silly file sharing icons. These are helpful in select scenarios on rare occasions, and don’t need to be here all the time.
Above is an image of the notification bar options and quick settings, the edit button is highlighted, and then you can see we’ve unchecked everything we don’t want. We’d recommend owners disable almost all of this, and keep maybe volume or brightness based on your needs.
This saves room for what’s important, which are incoming messages, emails, Facebook notifications and other things.
LG G5 Fast Charging Not Fast Enough
A big selling point that many were excited about with the LG G5 was that it supports Quick Charge 3.0 technology. That means it can recharge from 0-80% in about 35 minutes. However, there is some confusion in this regard.
First, the included wall charger is only Quick Charge 2.0 certified, so it charges from 0-50% in about 25-30 minutes, then trickle charges the rest of the way. Even with the correct charger it gets to 80% in 35 minutes, but takes another 35-40 minutes to go the other 20%. Either way, the phone should take roughly 75-80 minutes to fully recharge using the new USB Type-C port.
Our suggestion would to buy one of our recommended Quick Charge 3.0 chargers for the LG G5, and enjoy the fastest charge possible. Just use a good brand and a reliable cable, not a cheap cable from a gas station, or some knockoff website. A good cable and a Quick Charge 3.0 charger is required to get the speeds many are looking for and expect.
LG G5 Screen & Backlight Bleed
This phone has a nice 5.3-inch Quad-HD display with a super high resolution, but it doesn’t always look the best. In our review we noticed a yellowish green tint to whites, faded colors, and rather poor viewing angles.
Some users are reporting backlight bleed where the edges have splotches of bright light coming through the sides, not to mention complaints of the screen not being too responsive or bright. Hopefully some of those can be fixed with a software update, but if the screen is a total mess some may need to swap out the phone for a new one.
There are apps on the Google Play Store that can tweak screen brightness and white balance, but most require root access. Similar to jailbreaking an iPhone. If users are experiencing screen problems in general the best bet is getting a replacement from LG or carriers.
Poor LG G5 Battery Life
Last but not least is battery life. This is something we get with every new phone. The LG G5 has a smaller 5.3-inch display, but also a smaller 2,800 mAh battery. Every other phone (even smaller ones) released this year have 3,000 mAh or bigger batteries inside. Meaning the LG G5 may not have the best battery life on the market.
It’s worth noting that the first few days or even a week things are worse than usual. The phone is optimizing apps, settling into things, and new phones get used more by owners. Things will settle down. However, if you’re noticing abnormal drain it could be due to a problem.
First off we’d recommend turning off any features you don’t need. Bluetooth, WiFi, NFC, location services for GPS and Google Maps, or even push notifications from Facebook. However, those only add a small bit of extra battery.
Go to Settings > Display and turn off the Always On Feature we mentioned above, turn down screen brightness, or check for rogue apps draining the battery faster than they should. This happens on occasion. Head to settings > battery > and check to see what’s using the most battery life. Typically it’s the display, or the Android OS (Google Services) but if there’s an app at the top of the list, delete and uninstall it. Often times reinstalling the app will fix this, or keep it uninstalled if the problems persists.
Another option is to use the battery saver mode in battery settings, or Smart Settings has an option to automatic all the settings and options for optimal battery life throughout the day. Don’t forget to swap out the battery with a full one using the replaceable battery, if needed. That’s what it’s there for.
This was just a general roundup of some of the complaints we’ve seen or heard the most, but everyone is different. Some may have other problems, bigger issues, or different things not working right. While this is something many don’t want to do, typically a factory data reset will fix almost any problem with a smartphone.
However, a factory data reset erases everything on the phone. Make sure everything is backed up, and reset the LG G5. That or wait for software updates, Android N, or other big fixing updates to make it the best smartphone possible. LG is working on fixes, and they’ll be here soon enough. If you have any other big LG G5 problems, drop us a comment below and we’ll do our best to offer a suggestion or potential fix.