5 Common Apple TV Problems & Fixes

The Apple TV was once the quieter product in Apple’s lineup, but with the new Apple TV on the market now, it stands at the forefront. However, the new set-top box isn’t without its issues. Here’s how to fix the five most common Apple TV problems.


While the Apple TV may seem like just an ordinary streaming set-top box, it can actually do a lot more than just stream content from Netflix. You can play games on it, download third-party apps like Periscope, Airbnb, and Hotel Tonight, and you can even use AirPlay to beam content from a mobile device to your television.

Read: 34 Apple TV Tips & Tricks

However, many users may not be having a completely smooth experience, as they could be coming across WiFi issues or having trouble getting audio to work when streaming movies or TV shows.


Here are five common Apple TV problems and how to fix them so that you can get back to binge-watching your favorite TV shows without interruption.


How to Fix Apple TV WiFi Problems

WiFi problems with the Apple TV are perhaps the most common to occur with the set-top box, especially since WiFi problems in general are far too easy to come across in the first place.


With the Apple TV, it’s possible that you could experience difficulty finding a WiFi network, unable to join a nearby WiFi network, connected to a WiFi network but unable to access content, or experience intermittent disconnects and general connectivity issues.

To fix any of these problems, first navigate to Settings > Network and see if an IP address is showing up. If not, it could be that your router needs rebooted or the Apple TV itself needs rebooted. To restart your Apple TV, navigate to Settings > System > Restart.

If your Apple TV can connect to WiFi, but the signal isn’t very strong, it’s possible that it’s receiving a weak signal. Try moving the router closer to the Apple TV or vice versa, if you can. Most importantly, use ethernet whenever you can, as that will give you the best connection there is without the potential problems that arise when going wireless.


How to Fix Apple TV AirPlay Problems

AirPlay is a really popular feature with the Apple TV, and it’s one reason that many users buy an Apple TV in the first place, but issues can easily arise when trying to use it.

If you’re having problems getting AirPlay to work between an iOS device and your Apple TV, make sure that both devices are connected to the same WiFi network, as this is what makes it work in the first place.

iPad AirPlay

If you’re not seeing the AirPlay icon in the first place in an app, it’s very likely that the app doesn’t support AirPlay to begin with. You can also check to see if AirPlay is enabled on your Apple TV by heading to Settings > AirPlay and make sure that the feature is turned on.

If you’re having performance issues with AirPlay, like stuttering and lag, make sure that there’s not another device on your network hogging up bandwidth, as this can be a huge culprit.


How to Fix Apple TV Video Problems

Another common issue with the Apple TV is that trying to play streaming content doesn’t work and there’s no video or audio, or there could be audio but no video.


One of the simplest things to do is make sure the HDMI cable going from the Apple TV to your television is plugged in snuggly on both ends.

The Apple TV might also be set at the wrong resolution, which could cause the video to not display at all by default. To change the resolution that your Apple TV displays, navigate to Settings > Audio and Video > Resolution. It’s likely set to Auto, but you can manually change it to the native resolution that your television support.


How to Fix Apple TV Audio Problems

Perhaps a very common audio problems is when there’s video, but no audio playing, and it’s really annoying when this happens. However, there are simple fixes for this.


First off, check and make sure that all connections between your Apple TV and your television are properly plugged in. If you use an audio receiver, make sure that it’s set to the right input (usually scrolling through the inputs while you play something will do the trick).

And while this usually isn’t the case, we have to mention it, simply because it happens: Make sure your volume is turned up and not set to Mute.

How to Fix Apple TV Remote Problems

You can’t operate an Apple TV without the accompanying remote. If you’re having issues with the remote, that’s clearly a bad sign. Here’s how to fix that.


If the Apple TV doesn’t respond to commands from your remote, it’s possible that the remote isn’t paired with the Apple TV.

If that still doesn’t work, it’s possible that the remote could be dead, so plug it in using a Lightning cable and let it sit for a while to charge up.

We covered some other minor Apple TV remote problems that you might also want to know about.

9 Awesome Apple TV Accessories

Griffin Survivor Play

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Griffin Survivor Play

The Griffin Survivor Play is a protective sleeve for the Apple TV remote that can save it from potential damage.

The Survivor Play is geared toward Apple TV gamers that will likely use the remote as a game controller, providing maximum grip so that the remote doesn't fall out of your hands, especially when you're playing a game that requires you to fling around the remote to activate the motion sensors inside.

The protective sleeve is made out of silicone and has extra-thick grips on the back to make it easier to hold. It's priced at $19.99 and is available now.

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