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iPhone 5 iOS 10.1.1 Update: 9 Things to Know in December

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Fixes for iPhone iOS 10.1.1 Problems

Fixes for iPhone iOS 10.1.1 Problems

If you happen to stumble upon an iOS 10.1.1 problem on your iPhone 5, don't take it down to your local Apple Store just yet. 

We've put together a list of common iOS 10 problems and fixes that could help you alleviate whatever is plaguing your device. 

Our list covers everything from battery life problems to issues with Wi-Fi to problems with Messages to issues with the iPhone's touch screen. 

Most iPhone problems can be fixed at home so take a look before you schedule an appointment to see an Apple Genius. 

For more resources, take a look at our iOS 10.1.1 problem roundup.

73 Comments

73 Comments

  1. PHILIP CRAWFORD (@MACKabiVIPer42)

    09/19/2016 at 2:10 pm

    iOS 10’s are so excellent that it gave you two more albums for photos which now you got three sets of photos and it used more MB off your gadgets if you have Apple iCloud for photos have fun for when you added iOS 10 on you iPhone 5 it will delete all your photos then try put them back on again but not in the exact order that they took them off when you are on Twitter or Instagram they will put those albums on there also so that makes 10 albums of photos you will have Apple loves using your GB

    • MyLastSong18

      11/03/2016 at 11:37 pm

      Are you kidding me? Albums do not take up any space at all. All an album does on any device is use the pictures as references. It does not add duplicate photos

  2. Shilpa

    09/22/2016 at 3:33 am

    I am new to iPhone. i have iphone 5 with 16GB model, currently only 10GB space is free and iOS version is 8.1 (Phone is given to me, and hasn’t been updated for long time, since old owner uses new iphonw and it was just left out). so can i check for update and start the updating process so it will update all versions such as 9 to newest (10) which was resently released by apple. will it be alright to update like that? will update be successful on 10 GB space?

    • JohnnyO

      01/12/2017 at 12:30 pm

      Just wondering if you updated your 5s with IOS 8 to IOS 10. I just picked up an old 5s that is still running IOS 7.1 !!!!
      How is your phone working after the update to IOS 10?

  3. SCantu

    09/29/2016 at 4:32 pm

    Do NOT update it seriously messed up my iphone5 and it is like a completely different device.

  4. Maude Chater

    09/29/2016 at 7:18 pm

    I have a 5s and the 10.0.2 update is giving me a lot of problems. Apps freeze up, it’s slow…I hate it so far! Feels like a conspiracy to force me to upgrade a previously fine phone!

  5. Bob

    09/30/2016 at 4:07 am

    Totally agree with SCantu Maude. Don’t upgrade. Stick to the 9.3.5!

  6. Randall Bachman

    09/30/2016 at 6:55 am

    10.0.2 screwed up key functions on Notes and Contacts. Notes crashes when synching to iCloud. You can’t dial a phone number from Contacts, instead it creates an email with the phone number. Neither of these problems occur when you turn off Wi-Fi. But if you are Wi-FI these apps are broken.

  7. Silly

    09/30/2016 at 9:03 am

    I cant send invites from the calender anymore. Any one help please?

  8. willkfriendz

    09/30/2016 at 1:48 pm

    I am having a lag (hanging) issue when i updated my phone to 10.0.2. The only issue i am facing right now. Otherwise every thing is good.

  9. Meesha

    09/30/2016 at 4:55 pm

    What is this freakin’ Message logging pop up box coming up at random times when not even in use??????

  10. janshell

    09/30/2016 at 10:47 pm

    Seems that sometimes out of nowhere either the network suddenly sends a barrage of notifications and no it’s not when I’m out of wifi! I get notification normally or so I think until some time later I have a succession of about 20 notifications. Last night after texting I suddenly got 5 of the same texts previously sent to me again! Good thing I have unlimited texting!

    Why when I get notifications at the top of my screen I no longer can swipe up to have them removed earlier than the time out? I have wait about 7 seconds before they disappear. Imagine if I’m getting a few notifications in succession?!

  11. janshell

    09/30/2016 at 10:51 pm

    by the way the battery does drain quickly and in a wierd way too! It goes from 30 to 15 quickly or even 1!

  12. MsArtLit

    09/30/2016 at 10:53 pm

    I’ve lost all my utilities from the Control center except music. I can’t find flashlight anymore and do not disturb which were so useful. I’ve search online for how to restore the control centre but haven;t found any “help” available. ARGH !!! Everyone I know switched to Samsung and when they had the battery issues I was like – Im so glad I have my iphone. Now the IOS10 update has totally screwed me and they’re saying – that’s why we dumped our iPhones :(

    • George

      10/06/2016 at 6:09 am

      I was having the same problem, but finally found that if I swipe up just to the right of the camera icon on the lock screen, the control center does eventually come up – it did take several swipes, but did eventually work. I don’t see the little control center tab on the bottom of the lock screen like I saw on the previous version, but swiping just to the right of camera icon does seem to get me to the control center.

    • Eddy

      10/07/2016 at 12:07 pm

      The control center is on a separate panel. You have to swipe to the right, after swiping up the music control.

  13. Chris L.

    10/01/2016 at 3:32 am

    A particular nag on 5s is periodically I loose the ability to mark reminders complete from the lock screen and must reboot.

  14. Pipi

    10/01/2016 at 4:25 am

    Horrible! Totally messed up email viewing – email content shrunk to impossible to read! How to get it back to normal phone screen viewing?

  15. Beth

    10/01/2016 at 5:08 pm

    Lagging. Can’t get apps to work. Couldn’t launch a browser until I did 2 hard resets. Not a fan so far

  16. Tiffany Cole Martin (@apianolesson)

    10/01/2016 at 6:17 pm

    I am not going to update to any ios 10 updates on my Iphone 5 until I have to. We have 4 Iphone 5’s and an Iphone 4 on our acct. We do not want to replace all of these right now!

  17. Derri

    10/02/2016 at 12:29 pm

    I was try upgrade to 10, but i downgrade again to 9. Lag, overheat, drain battery and i dont like with open slide.

    • ana paula

      10/02/2016 at 8:22 pm

      how do you downgrade??

      • Derri

        10/03/2016 at 4:47 am

        Easy, just restore in itunes. And then you will download automatically ios 9.
        Install it when download finish.

        • MyLastSong18

          11/03/2016 at 11:40 pm

          Apple stopped signing iOS 9. You CANNOT downgrade…

    • Sara

      10/09/2016 at 4:01 pm

      Can you tell me step to step on how to do the downgrade??

      • Derri

        10/22/2016 at 7:13 am

        i’m so sorry, i forget. But easy to downgrade.
        I just remember :
        1. Turn off find iphone
        2. Used cable data
        3. Turn off iphone and when cable plug into pc/mac, just hold power and home button.
        Note :
        You don’t need IPSW file to do this, just used original firmware. Good luck

  18. Anchor

    10/02/2016 at 3:11 pm

    My iPhone 5 is now way slower. I’ve done a hard reset, and changed all the settings to the ones that are recommended to speed it up, but it can take up to 20 seconds to load an app (e.g. Facebook), and 3-4 seconds for it to register that i’m typing anything on the keyboard. If iOS9.x.x is working for you on an iPhone 5, don’t bother upgrading. I bought a Samsung on the weekend and it is very fast and, after getting used to Android, just as good as iOS. I’ve been an Apple owner for years, but hadn’t tried Android; now I’ve been forced into it, I might make the change permanently.

  19. ana paula

    10/02/2016 at 8:17 pm

    my iphone 5Cis dying please help us !! this is horrible. I have already reset it, configure it as a new phone it WORKED 20 hours only ,then it crashed, the screen looks like the iphone 3 , it freezes. . SERIOUSLY ¿What can we do ?

  20. Doris mills

    10/02/2016 at 8:33 pm

    Where is the flashlight?

    • Lindsay

      10/06/2016 at 5:28 am

      Swipe up from bottom as in previous iOS and then swipe to the side. Flashlight, wifi, Bluetooth buttons etc are there.

  21. LoriLe

    10/03/2016 at 12:02 am

    That’s what I came here wondering… What happened to the Flashlight???

  22. LoriLe

    10/03/2016 at 12:13 am

    Ok, I played with it some more and u get the control center by swiping from bottom up, it’s just there’s no more arrow there, and took a few tries to get it to swipe up.

  23. jeanne winkler

    10/03/2016 at 10:52 am

    Just updated yesterday. wished I had looked before I did it!
    There is no more swiping to the right to punch in your code. Now I get all the apps that were opened plus email reminders and I cannot figure out how to make it go away. I have to do 3-4 steps just to get back to my apps to mkae a call or send an email.
    Totally frustrating!

  24. tammy s

    10/03/2016 at 12:11 pm

    I read a bunch of articles saying oh…..it is fine. I start the download, then find this. It is downloading as I type and I am so mad at myself now.

  25. monie

    10/04/2016 at 5:55 am

    Don’t like iOS 10 on iPhone 5s. Can’t retrieve voicemail message to change it. Touch not registering properly so problematic for texting, app use, etc. Overheats, battery drains quickly, apps blank, and very very slow. Checked different reviews which suggested it would be ok.

  26. nk

    10/04/2016 at 8:12 am

    Aside from point releases, I NEVER update iPhone’s or iPad’s anymore beyond the version they shipped with. Apple makes it nearly impossible to revert. Their updates consistently make anything other than the most current device sluggish beyond belief. And for what, a bit of eye candy? Not worth it.

    • Dave Rose

      10/09/2016 at 2:15 pm

      Totally agree with you – I never update for at least 6 months until all the niggles are ironed out.

  27. Maha El-Taji

    10/04/2016 at 8:45 am

    My iphone is a total freak!!!! It does weird things like you can hear music even when all the apps are closed. It completely changed the start screen and made it completely unresponsive. I have to do all sorts of motions with my fingers until it finally gives me the screen so that I can choose an app. Simply miserable! If there is a way I can get my old phone back….please let me know!
    Had I even remotely known this was going to happen I would have never updated.

  28. [email protected]

    10/04/2016 at 9:54 am

    my iPhone 5s was working totally fine untill I installed ios 10.0.2,it sucks avoid it !!!

  29. SpicyGirl

    10/04/2016 at 11:02 am

    my battery life is cut in half …. one article mentioned that if you have Exchange Email on the phone…that’s the problem…well the whole point is…I need the email on my phone…I am mad that I upgraded….

  30. Travis

    10/04/2016 at 5:08 pm

    I have a 5S. Since updating to 10.0.02 I have lost some contacts numbers in the the contacts list. These contacts are in my contacts list with email addresses and other contact details. Can I restore to 10.0.0? This is very frustrating. Also my phone is heating up quite a lot. I’m continuing to re-calibrate.

  31. mauricio

    10/08/2016 at 1:20 am

    Decided to update yesterday and 24 hours down the line, no serious issue. There is just a slight lag in speed but its not significant, considering all the other benefits. iPhone 5 has always had issues with the battery life so I really do not see much change. Either walk with a power bank or plug it in every time you are able to.

  32. Katia

    10/08/2016 at 10:50 am

    The upgrade sucks. First, you need to use your button to unlock your screen. That button is fragile, its always breaking if we press on it to much so, not a good idea. Second, when your writing a text to someone and you’re not done but your screen locks so you unlock it to finish your text, well, all you wrote, isnt there anymore. Third, I like my music in songs order. Well now I have songs like “Song cry” in the letter A because the artist is August alsina. So even if I want them by songs order, they’re all messed up.
    I wish I wouldnt done it.

  33. Jason

    10/08/2016 at 8:38 pm

    iOS 10.0.2 really sucks ass. Apple continues to be the most overrated company in the world. Everything they make has so tons of bugs.

  34. Desirae Brownell

    10/08/2016 at 9:58 pm

    My phone is having problems every since I updated… it will shut itself off and then turns on shows apple symbol and then turns blue… it will do this for a really long time before it turns back on… not sure what to do to fix it!!! Please help!!!!

  35. D.

    10/09/2016 at 1:02 am

    Ok… new features? Anybody can now call my favourites without any security password to introduce. Very disturbing! No safety means always no privacy. Why someone would offer a new feature if the customer cannot use it safely?

  36. Jono

    10/09/2016 at 4:52 am

    I have a 6+. My email account wont work or halp my apps.
    This update has screwed up my phone.

  37. Henry Phillips

    10/09/2016 at 7:25 am

    DO NOY UPDATE TO IOS 10!! It’s rubbish. Lost swipe to unlock function, really handy if you have big hands! Now you have to dislocate your thumb to do it 1 handed by pressing the home button twice.
    Apps load slow and crash often for no reason. Messaging SMS is a far too complicated process now. Well done Apple, you took a product that worked….. my iPhone 5 running iOS 9 and screwed it in the name of progress!!! Not happy.

  38. Sara

    10/09/2016 at 3:48 pm

    HATE the new update. Absolutely terrible. What can i do to have back the old ios???

  39. Emily

    10/10/2016 at 4:37 am

    After updating my phone I no longer can take forward pictures only selfies…

  40. SUKUMARAN PRASANTH

    10/10/2016 at 8:05 am

    I have 5 and the updates 10.0.2 is giving me some problem my safe notes not working

  41. Ted & Kim White

    10/10/2016 at 9:35 am

    I am ready to throw my phone in the trash. I can’t even use it. I am on my wife’s phone to read about this horrible update. Don’t do it!

  42. Tony

    10/10/2016 at 11:50 am

    ever since os10 update my i5 just hangs or just displays the apple icon on the screen when wifi on for ages. resetting doesnt help. if it does come back on and I have opportunity to switch off wifi it behaves for a while. a while back I decided i need a upgrade but if apple thinks with all this crap I will get another iphone they certainly mistaken.

  43. Janet

    10/10/2016 at 1:31 pm

    I did the upgrade 10.0.2 on both my phone and iPad and wish I didn’t cause I have had nothing but trouble. Slow, won’t go into apps or google and takes forever to look at anything and keeps going back to home screen. Not happy Jan 😣

  44. Berto

    10/10/2016 at 7:35 pm

    HORRIBLE!!!!
    Messes à lot with my 5C, can’t pick up or hang up, freezes a lot with apps.. how to downgrade to 9.-.-??

  45. NewThinKit

    10/14/2016 at 9:33 am

    Same problem here with an iphone 5S upgrated to IOS 10.0.2: the Phone app freezes every 5 to 10 calls. You select the contact from the Contacts app (sometime even this slow down terribly !!!), you try to make the call and the phone does not make the call or it calls out and neither you or the called person can hear anything. At this point the only solution is to reboot the iPhone. Guys!! All this story is like dealing with the blue screens of MS Windows !!!

    Ant fix or workaround solution?

  46. Rina

    10/19/2016 at 4:53 am

    Same here…….the apps freeze like forever, and its quite often. I Can’t open my imessage, and its just so slow..

  47. Steve

    10/20/2016 at 3:32 am

    If Apple don’t fix the problem with the 10.0.2 update I’ll be changing to samsung .I can even use my phone it’s f’#^*/

  48. luis A LLambias

    10/20/2016 at 5:35 pm

    Just upgraded to 10.0.2 and I started to get NO SIM INTALLED messages that makes the
    Phone get out of service…. Power off and on the phone fixes the problem for a while, Verizon says I need a new phone and Apple says I don’t. Why Apple insists we upgrade the iOS if it doesn’t work as it should !!

  49. Kris

    10/26/2016 at 11:38 am

    I can no longer download photos from my iPhone 5 to my laptop. I agree – don’t upgrade! Also agree with Maude – feels like a conspiracy to make you upgrade. Falling out of love FAST with all things Apple. Not cool.

  50. manny

    10/28/2016 at 1:48 am

    hello…

  51. Nathalie

    11/01/2016 at 5:29 pm

    IOS 10 is the worst IOS Apple can get! I’m tired of it. I have an Iphone 5 with 16GB currently with 7.65GB but I dont know every day I use my Iphone my space isnt 7.65GB, is now 7.34GB. I havent installed new apps or anything, its weird. Also the battery life sucks, now I have to charge my phone twice a day.

  52. Lloyd

    11/03/2016 at 9:58 pm

    10.1.1 offered tom install late Nov 3, 2016. after installing it asked for my 4 char ID, accepted it and asked for my apple id and password (several time) but would NOT accept these. What to do now?

  53. Lloyd

    11/03/2016 at 10:36 pm

    After leaving the last comment, I accepted the option to bypass the ID and PW checks and not to update icloud. It accepted my choice. I have briefly checked my gmail app and it appears to be working normally. I will change my password later today, if all continues well.

  54. Henry

    11/06/2016 at 5:55 pm

    iOS 10.0.2 prevented me from synching to my iTunes on Mac. Will 10.1.1 fix this problem? I am super-frustrated!!!

  55. SpikeyGuy

    11/14/2016 at 3:52 pm

    I thought I had lost my iPhone 5C, so got a new one (I’m a student, so that’s what I could get) — this, just as iPhone 7 got rolled out and the inevitable iOS update. But the old one was just found. On the old one, I have 9.3.5 — easy to use, apps don’t freeze, very reliable. But my new phone’s iOS 10 has issues with non-responsive apps, daily. At times, I have to close out of an app twice, just to get it back to where I need it to be. Frustrating, since I use the Google Maps app for my work.

  56. Tony Beveridge

    11/24/2016 at 9:03 am

    This upgrade has been a big mistake for me with a 5c and my wife with a 5S. Don’t do it!!! There is massive Lag on Texts and other apps – In order to receive messages and emails we have to periodically switch Flight Mode on and off – As a Consequence we are both missing loads of important, urgent messages.

    This is basically forcing us to buy a Tech Refresh – If I do, it won’t be an apple product and out goes the possibility of an iWatch too

  57. Zulfiqar Ali

    11/30/2016 at 9:34 pm

    I have just opened the new IPhone 5S with IOS 7.1.2. Some the Apps needs IOS 8 or later versions. Pls advice me to update it to the 10.1.1, or otherwise stay on old version of 7.1.2.
    Pls help!

  58. Andrew

    12/28/2016 at 11:45 am

    Bad link: “reasons not to upgrade”… Does someone have the correct link?

    • Robert J Ford

      12/28/2016 at 1:10 pm

      I had to get a replacement iPhone 5 (for work), then found the original. The original (thanfully) still has the one before 10 (9.1.1, I believe). But iOS 10 made my replacement iPhone 5 wonky as hell — I *don’t* suggest the update *at all*.

  59. JohnnyO

    01/12/2017 at 12:38 pm

    I just got a 5s with 7.1 on it. I am thinking it may not be the best idea to update given the comments. Unfortunately, most apps now require at least IOs 8.

    Anyone have a good experience updating to 10?

    Does the author have any updates to provide?

  60. TERRIS

    01/29/2017 at 5:25 pm

    After update my iphone 5 to ios 10.2 the phone now is for rubbish. Too slow videos on facebook take ages to load even with vdsl speed. I hate this with apple.This is ridiculous.
    They give you the update and then they dont allow to go back.

  61. Robert Ford

    01/30/2017 at 8:02 pm

    I had lost my 5C, so had to replace it — the replacement got the 10 (now 10.02) update.
    It’s what everybody said — reduced to total rubbish. Thankfully, I found my old one — it works *so* much better!

    I’ve tried to find the directions for undoing the update –but the jailbreak method requires so many kinds of firmware and other downloads — it is a *very* complicated (seeming) method.

    That said, if anybody knows how to do this successfully, I’d love to hear from you!

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