Apple Pay Error: Your Issuer Does Not Yet Offer Support Details
Apple Pay and iOS 8.1 are finally here turning the iPhone 6 and iPhone 6 Plus into mobile wallets, but many users see unsupported card errors in Apple Pay thanks to Apple’s exclusive agreements that limit which banks and cards you can use with Apple Pay.
Apple Pay is a mobile wallet that works in Passbook to make payments in apps and at participating stores where NFC is available. Appel Pay includes Touch ID to unlock the option to pay, but many users cannot add any cards in their wallets.
The Apple Pay error greets many users after installing iOS 8.1 and attempting to set up Apple Pay on the iPhone 6 and iPhone 6 Plus.
“Your Issuer Does Not Yet Offer Support for this Card.
Learn more about the currently supported cards or ask your issues if they offer cards that support Apple Pay.”
The error message is especially annoying for users who do not use a major bank and who don’t want to use a credit card from a big bank for purchases. Apple Pay supports VISA, MasterCard and American Express credit and debit cards in the U.S., but only from big banks. And at some banks not all cards are eligible for Apple Pay.
When you attempt to add a credit or debit card to Apple Pay that is not from a supported bank you will see this error. There is nothing you can do on your iPhone to fix the “Your Issuer Does Not Yet Offer Support for this Card,” Apple Pay error.
Supported banks include;
- American Express
- Bank of America
- Capital One Bank
- Chase (VISA only)
- Merrill Lynch (Credit only)
- U.S. Trust
- Wells Fargo
If you use a smaller bank like a credit union or a community bank you can not use your card with Apple Pay. Even mid-size banks like Huntington and internet banking darling Simple do not work with Apple Pay at this point.
Read: Why Apple Pay Disappoints
Apple will not allow just any bank to work because Apple collects a small percentage of the money you spend with Apple Pay. On Twitter users complain about Apple Pay support, or lack there of calling out PNC, Simple and others. There are also many complaints about this error with supported banks like Citi, Bank of America and others.
Every card I enter into Apple Pay (including named partners): “Your issuer does not yet offer support for this card” Day one hiccups?
— Ryan (@ryan) October 20, 2014
@PNCBank_Help Why can't I add my debit card to #applepay? "Your Issuer Does Not Yet Offer Support for This Card." Time for a new bank? #lame
— Marc Seery (@marcseery) October 20, 2014
@simple really hoping you support Apple Pay soon! this was me when I got the unsupported message :P https://t.co/y2QddzK9Zw
— audie (@audiedoggie) October 20, 2014
Shocked at how few banks are supported with Apple Pay. It even says Barclaycard is unsupported, which is the Apple Store financing partner!
— Rich Brome (@rbrome) October 20, 2014
ApplePay is useless with the limited available cards it accepts. iOS 8.1 Get error "Your issuer does not yet offer support for this card"
— Travis Witt (@sniperx4) October 20, 2014
If you are trying to add a card from a partner listed at the top of this article you my simply need to try adding your card again in a few hours. It is possible that the services which verify and validate cards is overwhelmed by the number of users trying to add a card to Apple Pay.
For users who see the “Your Issuer Does Not Yet Offer Support for this Card,” Apple Pay error on a card that is not from one of these banks you need to contact your bank to find out when they plan to support Apple Pay. You can reach out on Twitter and also use any customer feedback options on their website to let them know you want support.
US Bank says support for Apple Pay is coming soon,
@sniperx4 Hi Travis! This should be available soon. Please check our site for any future updates. ^cj
— U.S. Bank (@AskUSBank) October 20, 2014
PNC Bank Apple Pay support is coming later this fall according to the official Twitter support.
@tarmar Later this fall, PNC consumer debit and credit cardholders will be able to add cards to Apple Pay. Thanks for your patience. ^CV
— PNC Bank Help (@PNCBank_Help) October 20, 2014
Huntington Apple Pay support is something that may be in the works, but their support is not able to offer any specifics.
@JustinRogers77 Thx for your interest! We hope to participate in Apple Pay & will update customers when cards are eligible to participate.
— Ask Huntington Bank (@AskHuntington) October 20, 2014
Prepaid credit cards and Apple Pay are not compatible according to Capital One.
@Halloweenguy31 Hey there! At this time prepaid cards are not eligible for Apple Pay. ^BT
— Capital One (@AskCapitalOne) October 20, 2014
Once you are able to add a card to Apple Pay you’ll need to try the service, but you cannot use just any cash register or retailer. There are a limited number of stores where Apple Pay is supported.
10/22/2014 at 2:07 pm
You make it sound like this was unexpected. Apple was very clear on what banks would support Apple Pay and when (at launch versus later in the fall). And no, the reason it doesn’t work with all banks isn’t about Apple getting paid, but more the back end work that the bank has to do to support tokenization. I urge you to learn more about the technology before making assumptions about how it works.
11/23/2014 at 2:24 pm