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Black Ops 3 Problems: 5 Things to Know



The Call of Duty: Black Ops 3 release date is here and gamers are already stressing the Black Ops 3 servers and discovering that despite a lot of hard work there are some Call of Duty: Black Ops 3 problems. In the first several hours of the game coming online we’ve seen a collection of Black Ops 3 server problems and issues that gamers need to be aware of.

Keep in mind, every new game that arrives with an online component for the PS4 or Xbox One these days launches to some kind of issue with connectivity, or with a bug that the company needs to update.

Read: How to Fix Black Ops 3 Problems

We already shared early Black Ops 3 reviews today that painted an overall positive image of the game, but as millions of players go hands on with the new Call of Duty game new issues appear.

What you need to know about Call of Duty: Black Ops 3 problems.

What you need to know about Call of Duty: Black Ops 3 problems.

We’ve heard from users who cannot preload Call of Duty: Black Ops 3, problems with redeeming the Black Ops 3 code on PS4, people complaining about how long it takes to level up and issues with Nuk3town — and more.

Here is a look at the current state of Call of Duty: Black Ops 3 problems and what you need to know about them.

Black Ops 3 Server Problems

Although Call of Duty: Black Ops 3 is live in only a few countries there are some reports of Black Ops 3 server problems. Some users report that the servers are down in some countries.

You can check the status of the Call of Duty: Black Ops 3 servers to see if they are up for your specific console or PC on the Black Ops 3 server status page. Although some users report errors, the current status is listed as good.

One interesting note from a user is that when the servers are down, they cannot play single player campaign. We’ve seen this in other games, but it may prove frustrating to gamers who want to play offline.

Black Ops 3 Lag Problems

Along with server complaints, we are already seeing gamers complain about Black Ops 3 lag.

It’s not clear at this point if it is an issue with Black Ops 3 severs, with individual connections or with users maliciously exploiting lag.

Black Ops 3 Installation Problems

If you have any Black Ops 3 installation problems, Activision is ready with a guide for a smooth experience.

The first step is to make sure you are on the latest version of software for your Xbox One, PS4, PS3 or Xbox 360.

If you run into slow Call of Duty: Black Ops 3 downloads, due to the file size you may need to pause and restart the download. There are also specific guides for each console and for the PC.

Activision recommends waiting for the entire game to install before attempting to play. The support document warns, “Starting the game before the installation completes can cause corrupt installations that can lead to crashes, freezes, and lost data. Your console should be connected to the Internet before the installation begins and remain connected during the entire installation process.”

Black Ops 3 Stats Problems

Call of Duty Black Ops 3 Release Date - 9

The Black Ops 3 release is still fresh, but Activision is already prepared to address Black Ops 3 stats problems.

If you see that your Call of Duty: Black Ops 3 stats and rank are reset, check out this guide which covers why it may happen and how to avoid it happening again. You can also ask for your Call of Duty: Black Ops 3 stats to be restored using this online form.

If you play in a private match, watch out for hackers who may use this as an opportunity to inflate your stats, causing problems. Check out this important warning.

Fixes for Some Black Ops 3 Problems

There is a problem with mouse lag on the PC Black Ops 3 release. If you have this problem, you can try the solutions in the link above and in the tweet below

There are also fixes for Black Ops 3 FPS drops on PC and a solution for Intel Core i5 processors suffering poor performance and frame rate drops.

Where to Report Call of Duty: Black Ops 3 Problems

If you run into Call of Duty: Black Ops 3 problems, you can report them to the following places.

Report PC Black Ops 3 problems to @pcdev on Twitter.

Report broader issues to @ATVIAssist on Twitter.Reach out to @XboxSupport or @AskPlayStation on Twitter.

You can also check in with the Activision Call of Duty: Black Ops 3 support page.

Black Ops 3 Release Date: 10 Things Buyers Need to Know

Call of Duty: Black Ops 3 Release Date

Call of Duty: Black Ops 3 Release Date

The Call of Duty: Black Ops 3 release date is November 6th on disk and on digital. When this date arrives, you can walk into any video game store and buy the basic version of the game without a pre-order.

You will not likely find a Call of Duty: Black Ops 3 Juggernog edition available at this point in time, but the basic game will not be in short supply at stores -- and if there are any issues you can always buy it digitally.

The Black Ops 3 release date comes to all consoles and to the PC at the same time. There are a lot of options to get the game as soon as it goes on sale.



  1. Matrix

    11/06/2015 at 8:47 am

    I can’t find any matches, it shows me that the game is searching for games, finds around 50 then it says it’s checking the quality of games and after a short while this whole message disappears and nothing happen, no matter how long I wait. If anyone has this same problem or knows how to fix it, please reply. Thanks

    • Kenny Hitchings

      11/06/2015 at 12:14 pm

      Same here

      • CODplayer4life

        11/12/2015 at 1:16 pm

        Guys I found WORKING cheats for black ops 3!!

        They actually work, and I’m leveling up fast thanks to them. I’m abusing this while they aren’t patched.

        Here is where you can download the cheats:

    • justin

      11/06/2015 at 4:22 pm

      Same h ere . Can ‘t seem to get any . answers.i got A hold of some dude at activision He asked me what dlc map I had?

    • devin

      11/06/2015 at 6:09 pm

      Same hear I get about 30 or 40 good matches it says and then it dissappears and have been sitting here with a good connection and a open nat and still cant find a match by myself. But if I join a friend it will start a match wtf….

    • Australian

      11/07/2015 at 3:50 am

      Worst online gaming experience ever. Refund please??!!

    • Rishitha

      11/10/2015 at 3:41 am

      port forward your Xbox and try again there is problem with server so
      try with different ip address

      thank you……..

  2. tyler

    11/06/2015 at 9:28 am

    I have same problem it’s a bit aggregating been waiting forever and still can’t play don’t know what the deal is

  3. Clint

    11/06/2015 at 10:09 am

    I’m having the same issue!! I can’t even play my game. Very frustrating. Anyone figured out if this is permanent?

  4. Dan

    11/06/2015 at 10:33 am

    I’m also having the same problem and also when I do get a match it kicks me out half way or does not give me my score at the end

  5. Ade

    11/06/2015 at 10:35 am

    I am trying to play on an xbox 360 and have been trying all day. Exactly the same problem

  6. Paul

    11/06/2015 at 11:06 am

    Same as you guys above. They take your money and don’t give a shit that it don’t work.

  7. Joe

    11/06/2015 at 11:28 am

    I can go online multiplayer but I cannot connect online for zombies what’s going on???

    • tina hurst

      11/08/2015 at 4:09 am

      im having the same problem now on xbox one did you get this fixed?

  8. Joe

    11/06/2015 at 11:30 am

    This sucks they take your money but you can’t play

  9. Ben

    11/06/2015 at 12:08 pm

    This is the same issue from the beta. It’s because the servers are overpopulated and after a couple days it will be normal. Calm down

    • jordi

      11/06/2015 at 12:43 pm

      overpopulated? there’s only 4 demolition games going on, and i cant find a lobby with people in it.. i don’t think its overpopulated…

    • Al

      11/06/2015 at 1:23 pm

      Why didn’t they plan for it if they had the same issue in the Beta. Isn’t that what Beta testing is for?

  10. me

    11/06/2015 at 1:13 pm

  11. Marclay

    11/06/2015 at 1:19 pm

    J’ai le même problème. Impossible de rentrer dans une partie sur PS3

  12. Alex

    11/06/2015 at 1:25 pm

    Brought the game , updated it and launched however the game is not letting me go online ? Any help????

  13. Adam

    11/06/2015 at 2:03 pm

    Connected to one one online game after several tries, I’m very disappointed. Of same as others shows other games then just tosses me in a game by myself and one else joins in, plz fix bugs, hacks, or what ever the term is for “BROKEN”

  14. crastek

    11/06/2015 at 2:54 pm

    All you have to do sign out from Playstation and sign in. Problem solve.

  15. crastek

    11/06/2015 at 2:57 pm

    Connection problems nothing to do tryarch server playstation server authentication problem. Simple solution sign out and sign in boom.. Problem solve.

  16. Kaelyn (@KaeWojo)

    11/06/2015 at 3:22 pm

    I’ve been trying to install it on my xbox one for an hour now, all i want to do is play campaign

  17. duhharro123

    11/06/2015 at 4:51 pm

    same problem here (PC VERSION) says 50 matches avaliable and then it just dissapears :(

  18. Vivanflusk

    11/06/2015 at 5:13 pm

    0=14my step dad recently bought a 6 month old Volvo C30 just by some part-time working online with a laptop… hop over to this web-site… See More

  19. Ashton

    11/06/2015 at 9:06 pm

    All I do is lag in this game. I tried to play multiplayer and just lagged and got torn apart. I have checked my connection and even had my internet company come and redo all my stuff for better connection. It’s frustrating to keep disconnecting from the game or lagging across the screen when you spend 80 bucks on the game and then wait in a huge line at midnight.

  20. Janne

    11/06/2015 at 11:05 pm

    My console freeze (always when i go fint the match ). When i get into the game then it lag so much. Finding match takes about 20-40min. When i find lobby then FREEZE. So TREYARCH YOU HAVE DONE THIS MISTAKE SO MANY TIMES AND YOU GUYS SHOULD LEARN MISTAKES! NO OFFENSE.

    -Angry man from Finland

  21. Forga

    11/06/2015 at 11:11 pm


  22. julius

    11/07/2015 at 4:49 am

    can not start the game on PC . When try to lunch again the message is that app already running . any advice ?

  23. alex

    11/07/2015 at 4:55 am

    Fuvking stupid game freezes all the time online xbox 360 and no dlc or anything its waste of money

  24. Jeremy

    11/07/2015 at 6:54 am

    Unbeleviable that they do every year same mistake . Well not gonna buy this game thank you all for these comment , without these informations i would bought this one.

  25. Kowdy

    11/07/2015 at 9:18 am

    they fixed the searching issue last night around 11 but now it has no sound wtf this is out of control they fix one thing and cause another. its like they have no one there who knows what there doing

  26. Juan

    11/07/2015 at 10:41 am

    This suck they need to fix this

  27. Lisa

    11/07/2015 at 2:14 pm

    My game freezes my console I can’t play at all. Worst $50 ever spent

  28. Rob

    11/07/2015 at 6:40 pm

    I am extremely dissatisfied. I have bought every call of duty that has come out for xbox 360 and they are so deceptive when buying this one from the market place. They dont mention that this is the only one without split screen for 360. This is the last one i will buy. Why do that? Waste of $50

  29. Tylar

    11/07/2015 at 10:38 pm

    My game constantly freezes, I haven’t even been in one match tonight and yet its already froze 3 times, I’m on ps3 BTW if anyone else is having the same problem

  30. Matt

    11/08/2015 at 12:18 am

    Can’t play single player campaign or zombies without connecting to the internet. Says failed to host lobby even in local play. Do these people even test their games on poor connections? Not sure why I need to be connected online to play single player campaign.

  31. Marc

    11/08/2015 at 3:02 am

    Xbox 360: Every match freezes after 2-5 minutes

  32. nicholas

    11/08/2015 at 3:42 am

    System crash in the middle of game or loading

  33. Robert

    11/08/2015 at 6:35 am

    CAN ANYONE PLAY SPLIT SCREEN ZOMBIES!!!! I can’t even get that!!!!!

    • Joe

      12/27/2015 at 5:48 am

      Not on 360 or ps3

  34. Jon

    11/08/2015 at 11:09 pm

    I’m always getting disconnected about every 20 minutes. I was trying to make an emblem and it disconnected me making me have to start over.

  35. Josh

    11/09/2015 at 12:32 am

    My Xbox freezes while playing online

  36. salvatore calabrese

    11/09/2015 at 4:07 am

    I can’t even play the story mode… it makes me update the game before going further.. and after 1 hour download for 2.2MB the install fails.. every time.. since friday.. cmon… I CANT EVEN PLAY THE STORY MODE!! give me a solution please

    • Joe

      12/27/2015 at 5:51 am

      really It’s 1.8 GB so make surely have enough space then instead of downloading it from the game go to ur download history and do it from there

  37. Eddie

    11/09/2015 at 7:34 pm

    I can’t get co-op to work for campaign or zombies. But it works only on multiplayer? Anyone else having this problem? Its very frustrating.

    • Silence

      11/26/2015 at 12:59 am

      Zombies won’t work on co-op split screen for means my
      Mate :( don’t understand how to fix it

  38. Rishitha

    11/10/2015 at 3:32 am

    I got blacks ops 3 and I download compatibility pack 1 and TU 1 after that. I launch the game and it pops up a error called sound bank fail to load and it freezes the main menu

    please help
    This error cause on Xbox 360

  39. Ricky

    11/10/2015 at 7:05 am

    I can’t play 2 player splitscreen on my Xbox one. I have 50mbs of Internet and it lags both people out of the game l. This is stupid.

  40. Dale edwards

    11/10/2015 at 12:40 pm

    Worst lag in online gaming ever! I’m on 100mgb Internet yet getting beat to the trigger and lagging all over the place. Not worth £.50p never mine £55. Daylight robbery. Wouldn’t tonight even let me play with my mate. And same for him too

  41. Tofino Tack

    11/11/2015 at 9:07 am

    I can’t even download compatibility pack 1 it’s stuck at 99% then closes (xbox 360). Any ideas?

  42. jr

    11/12/2015 at 6:47 pm

    Bo3 local zombie split screen is a problem I had and have seen on the internet. I have a fix. I have 2 xbox accounts and 2 remotes. Turn the game on, log into one account. At the login for blackops load both accounts. On the main screen set to zombies, unplug one remote, turn it back on and press a.

  43. Xilver

    11/20/2015 at 9:36 pm

    I can’t also download compatibility pack 1 it’s stuck at 99%. Please help !!

  44. Joseph

    11/24/2015 at 11:12 pm

    It was no help at all l. I am trying a game online but I keep on getting connection interruption on oKline and I can’t play zombies zombies at all because every time I find a match it loads on the load screen and then before th game starts up I get lag out of the match and go starts back to the home page on the Xbox one and all of this happen on call of duty black ops 3.

  45. Silence

    11/26/2015 at 12:43 am

    I can’t figure out how to play split screen for zombies, locally, on BO3 on ps4.. Please help

  46. Jose Jimenez

    12/06/2015 at 12:22 pm

    Keeps booting my profile off of xbox live. Have to retest connection almost every time. And it randomly kicks me out of lobby and gives me the “sign in status changed” message.

  47. julio

    12/20/2015 at 8:12 pm

    my black ops 3 doesn’t work because everything that moves leaves a trail then i cant see

  48. Mittens

    12/22/2015 at 1:33 pm

    I can’t download the comparability pack one PLAESE HELP

  49. Gerald Lueker

    12/22/2015 at 3:02 pm

    We want refund for BO3,PS3 users,also by gamemessingup all the time will it ruin my ps3?

  50. george

    12/24/2015 at 11:38 am

    guys….I have xbox 360 and I just bought COD. when I insert it it asks for an update but my xbox is already updated. what can i do?

  51. Cameron

    01/23/2016 at 7:12 am

    My problem is that my volume shut off on my black ops 3 on the ps4 and I was playing the campaign until my volume stop I could here anything only thing I had was the vibration on my controler its not my ps4 because I can hear the ps4 home screen just fine , can someone tell me what’s wrong with my game please and how to fix it if you can

  52. Louis

    05/11/2016 at 10:02 pm

    We are trying to download black ops 3 on my x box 360 it always stop at 99% . What seems yo be the problem, can anyone tell us what to do? Thanks

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