6 Common Amazon Prime Video Problems & Fixes

This guide will show you how to fix common Amazon Prime video problems to get back to watching your favorite show or movie. If you are left wondering, “Is Amazon Prime Video down?” we’ll show you where to check and what to do if the problem is on your device or network.

Amazon Prime Video, also known by some users as Amazon Instant Video, is a streaming service that is free with Amazon Prime. You can watch movies, TV shows and original series on Amazon Prime Video free of charge. There are apps for the iPhone, iPad, Android, PS4, Xbox One, smart TV and other devices.

Customers can run into Amazon Prime Video streaming problems, connection problems and may see Amazon Prime Video error codes while trying to use the service.

How to fix common Amazon Video problems.
How to fix common Amazon Video problems.

You’ll see complaints from users that the Amazon Prime Video service will disconnect or that there is an error saying, “Unavailable, try again later.”

Use this guide to fix common Amazon Prime Video problems with streaming, your devices and problems downloading Prime Videos to your phone or tablet to watch offline.

Is Amazon Prime Video Down?

In most cases the problem is in your home or with the app on the device you are using, but sometimes Amazon does go down. You can check Down Detector to see if Amazon Prime Video is down and see other users who share if the service is experiencing issues.

If there is an outage, you will need to wait for it to pass to use the service. You can try using an alternate service like Netflix or Hulu, both of which offer free trials.

You can see reports from users and what the problem is. Most issues are with Amazon Prime Video streaming, but login problems are also a big complaint.

On February 28th there was a spike in problems as Amazon Web Servers experienced a major problem that brought web sites and services down across the internet.

How to Fix Amazon Prime Video Streaming Problems

Most Amazon Prime Video streaming problems are from a poor internet connection. You can run a speed test using this service to see if your connection is fast enough. You’ll need at least a 1.5Mbps connection to stream SD and 3.5Mbps connection to stream HD.

You may see the following Amazon Prime Video error codes when you have streaming problems. Amazon Prime Video errors 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7202, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003.

If your speed isn’t fast enough using that service you may need to call your ISP for help. That can be Time Warner, Spectrum, Verizon, Comcast or another similar company. Before you do that, you can try the steps below on your own.

This is the place to look if you have Amazon Prime Video streaming problems.
This is the place to look if you have Amazon Prime Video streaming problems.

The first thing to do is unplug your modem and router and turn off the device you are trying to use to stream. Leave all of these turned off for 60 seconds. Then plug the modem back in, then the router and then when all the lights look normal turn your other device back on. The modem is the small box from your cable or internet company and the router typically sits next to it with an antenna sticking out. Once everything is booted back up, you can try streaming again.

Users who are trying to stream Amazon Prime video over a cell phone connection should turn Airplane mode on and then off to reset the connection and see if that helps.

You can also try pausing other things you are doing on the internet. This includes gaming, making phone calls with a phone connected to your home Internet and downloading large files. If all of this fails, you may need to work on connectivity problems.

You should also make sure that your Amazon Prime Video app is updated and if possible that your iPhone, iPad, Android or Fire tablet is up to date. You can also update your TV software, which can solve many problems.

How to Fix Amazon Prime Video Connection Problems

If you can’t fix your Amazon Prime Video problems using the tips above, you may need to take things up a notch and look at your connections.

If you have a $30 router from 5 years ago, it may not be able to handle streaming video across your house. Keep in mind that routers that worked fine in an apartment may not handle a larger house or even a bigger apartment.

Check your router as well to solve Amazon Prime Video problems.
Check your router as well to solve Amazon Prime Video problems.

You can try moving your router to a higher position, which is especially important if you have it tucked under a shelf. You can also try running an ethernet cable to your TV or streaming device to see if that solves the problem. At the end of the day, you may need to buy a whole home wifi system or a better router. Both of

At the end of the day, you may need to buy a whole home wifi system or a better router. Both of these solutions would help with streaming to an iPhone, iPad or Android device as well as any other wireless device in the house.

How to Fix Amazon Prime Video Download Problems

You can download Amazon Prime Videos to your iPhone, iPad or Android to watch offline. This is awesome for when you are traveling or when you want to keep your data use in check. Unfortunately, this doesn’t always work.

 

How to fix Amazon Prime Video download problems.
How to fix Amazon Prime Video download problems.

Make sure you have a paid Amazon Prime membership. You cannot download videos with the household share option. You can also make sure that you are in the U.S. or U.S. territories. You also need a Fire Tablet (not 1st gen), Fire Phone, Android phone or tablet or iPhone or iPad to make this work. If you fit all these catches and still have problems here are things to try.

First off, restart your device. This can solve many issues. If that fails, delete the Amazon Prime Video app and reinstall it. You’ll need to re-sign in, but it can fix many problems. You can also update your apps and your device.

How to Fix Android Amazon Prime Video Problems

How to fix Android Amazon Prime Video problems.
How to fix Android Amazon Prime Video problems.

Android Amazon Prime video problems fit into many of the issues we’ve talked about, but there is something you can do on Android that can fix your video problems.

Try restarting your device, and then if you still have issues it is a good idea to clear the app data. Go to Settings -> Apps or Application Manager -> Amazon Video -> Tap on clear Data and tap on Ok.

You may need to sign in again, but this can fix a lot of problem on the Android Prime Video app. Keep in mind if you use the Amazon Underground app, you may need to repeat these steps for that app too. If this doesn’t fix your problem, uninstall the app and re-install it.

How to Fix iPhone & iPad Amazon Prime Video Problems

How to fix Amazon Video problems on iPhone or iPad.
How to fix Amazon Video problems on iPhone or iPad.

There is no built-in way to clear the app data on the iPhone or iPad. Instead, you need to uninstall the Amazon Prime Video app and re-install it. This can reset the app and fix many problems.

If your videos keep jumping back in place to a specific point, try restarting the app, and if it is a downloaded video you may need to re-download it.

How to Fix Amazon Prime Video Login Problems

You may need to restart your device to login.
You may need to restart your device to login.

Amazon Prime Video error 5005 happens when you try to login to Amazon Prime Video and watch videos. Amazon says that these are most often related to connectivity issues and they will resolve in a little while.

Keep in mind that you can connect multiple devices to your Amazon Prime Video account, but you can only stream to two devices at the same time.

Instead of sharing your Amazon password, you can make an Amazon Household and those users can play videos on Amazon Prime, but you can only stream to two devices at the same time, including household members.

4 Comments

  1. Don Lee

    04/10/2017 at 3:39 pm

    1: My Mbps is 70 Mbps, much more than 3.5 Mbps.
    2: My router is less than 6 months old , uses Ethernet cable wired direct to TV.
    3: Netflix works with no errors.
    4: Amazon on TV passes speed test, starts to load and stop with screen saying loading video, has done since April 9 Sunday, still has the same problem on April 10 Monday.
    What gives? Why can’t Amazon fix their problems, too cheep to add more servers??

    Reply

  2. Nicolas Henry

    04/24/2017 at 10:10 am

    I have the same problem with 120 Mbps. What is going on? Other apps on the Samsung tv work fine.

    Reply

  3. R F

    05/05/2017 at 6:47 am

    Get a ‘bandwidth too slow’ error message despite speed test of 20 mps. Been with Amazon support for three weeks now!

    Reply

  4. Gulagg

    09/13/2017 at 1:32 pm

    This article goes through all of the basics of maintaining your home or mobile networks. It does not address the issues that are currently plaguing Amazon. I hear that Amazon is working on this issue. I will resubscribe when it is fixed.

    Reply

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