14 Common Amazon Prime Video Problems & Fixes
This guide will show you how to fix common Amazon Prime Video problems. If you’re wondering if Amazon Prime is down, we’ll show you where to check and what to do if the problem is on your device or network. We also have some quick fixes for various Amazon Prime Video error codes.
Customers can run into Amazon Prime Video streaming problems, connection problems and may see Amazon Prime Video error codes while trying to use the service.
Use this guide to fix common Amazon Prime Video problems with streaming, your devices, and problems downloading Prime Videos to your phone or tablet to watch offline.
Table of Contents
Is Amazon Prime Video Down?
If Amazon Prime Video isn’t working at all, the problem likely has something to do with your connection or with the app on the device you are using.
You can check Down Detector to see if Prime Video is down and see if other users are experiencing similar issues. If there is an outage, you will need to wait for it to pass to use the service.
Prime Video runs on Amazon Web Services (AWS), one of the most robust cloud providers in the world. Many of the biggest apps, services, and websites run on AWS and there are multiple redundancies to prevent downtime. If Amazon Prime Video does go down, it may not go down for everyone and should come back online relatively quickly.
Another way to avoid Amazon Prime Video downtime is to make sure you have a few episodes or movies you plan on watching downloaded to your phone or tablet.
Does Amazon Prime Video Work Abroad?
If you travel abroad, Amazon Prime Video will still work on your device. However, the content you’re able to watch may change based on where you are. If you want to avoid this, you’ll want to make sure you download the content you want to watch before you travel.
How to Fix Amazon Prime Video Error 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074
When Amazon Prime Video is down, or the app has issues streaming content, you may see an error code. Some of the more common Prime Video error codes are 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074.
There are a multitude of ways to fix Prime Video error codes and here are some of the more effective fixes we’ve come across when we’ve encountered an issue:
- Close the Prime Video app and re-open it.
- Restart your device (iPhone, iPad, Android device, etc).
- Check that your internet connection isn’t having issues.
- Update the Prime Video app.
- Update the operating system on your connected device (iPhone, iPad, Android device, etc).
- Deactivate your VPN if you’re using one.
How to Fix Amazon Prime Video Error 2063
If you encounter Prime Video error 2063 on your device, you’ll want to make sure your Amazon account’s 1-Click payment details are correct and current.
How to Fix Amazon Prime Video Error 5004
If you run into error 5004 while trying to use Prime Video, ensure the email address and password you’re using to login into the service are correct. If you keep seeing the error, try updating your password, this will typically fix the issue.
How to Fix Amazon Prime Error 5005
Amazon Prime Video error 5005 happens when you try to login to Amazon Prime Video and watch videos. Amazon says that these are most often related to connectivity issues and they will resolve in a little while.
Keep in mind that you can connect multiple devices to your Amazon Prime Video account, but you can only stream to two devices at the same time.
Instead of sharing your Amazon password, you can make an Amazon Household and those users can play videos on Amazon Prime, but you can only stream to two devices at the same time, including household members.
This can be a real challenge for families with multiple children. One way to work around this is to download Amazon Prime videos onto your phone or tablet. Then put the device into airplane mode and you should be able to watch the downloaded videos without counting as one of the two streamers.
How to Fix Amazon Prime Video Error 7235
If you run into Prime Video error 7235, it’s probably because you’re using an older version of Chrome. In order to fix the problem, make sure you’re running the latest version of Chrome.
How to Fix Amazon Prime Video Streaming Problems
Most Amazon Prime Video streaming problems stem from a poor internet connection. You can run a speed test using this service to see if your connection is fast enough.
Prime Video recommends you have a minimum download speed of 1MB/s for SD content and 5MB/s for HD content. Keep in mind that these are actual speeds, not the speed that your internet Service Provider advertises.
You can check your device’s internet connection speed by visiting Fast.com. The site will show you how fast your connection is between your device and the internet.
Obviously, 180Mbps as seen in the above test is more than fast enough to stream Amazon Prime Video, but it is only about one-fifth of the provider’s advertised speed. The same thing may be happening to your connection on a lower scale, especially if your router is placed a few rooms away or if others are using the internet at the same time.
You can also download the SpeedTest app from the App Store or Google Play store to test your internet connection’s speed.
If your speed still isn’t fast enough using, you may need to call your ISP for help. That can be Time Warner, Spectrum, Verizon, Comcast, or another similar company. Before you do that, you can try the steps below on your own.
- Unplug your modem and router and turn off the device you are trying to use to stream. Leave all of these turned off for 60 seconds. Then plug the modem back in, then the router, and then when all the lights look normal, turn your other device back on.
- If you’re trying to stream Amazon Prime video over a cell phone connection, turn Airplane Mode on for a few seconds and then off to reset the connection.
- Pausing other things you’re doing on the internet. This includes gaming, making phone calls with a phone connected to your home internet, and downloading large files.
- Make sure that your Amazon Prime Video app is updated and if possible that your iPhone, iPad, Android, or Fire tablet is up-to-date with the latest software.
- Update your TV’s software.
How to Fix Amazon Prime Video Live Problems
If you’re having issues with a live stream or live event (like NFL Thursday Night football, for instance), you’ll want to make your device is supported and you have a good connection. Again, Amazon recommends a minimum download speed of 1MB/s for SD content and 5MB/s for HD content.
If the content on the screen is stuttering or you notice an excessive amount of motion blur on your TV, you may need to turn the motion setting on your television off. This feature varies from TV to TV so you may need to look in your device’s guide for more information.
How to Fix Amazon Prime Video Connection Problems
If you can’t fix your Amazon Prime Video problems using the tips above, you may need to take things up a notch and look at your connections.
If you have an older router it may not be able to handle streaming video across your house. Keep in mind that routers that worked fine in an apartment may not handle a larger house or even a bigger apartment.
You can try moving your router to a higher position, which is especially important if you have it tucked under a shelf. You can also try running an ethernet cable to your TV or streaming device to see if that solves the problem. At the end of the day, you may need to buy a whole home Wi-Fi system or a better router.
You can also try connecting to your phone as a hotspot to rule out home internet issues, but keep an eye on how much data you use if you do go this route.
At the end of the day, you may need to buy a whole home wifi system or a better router. Both of these solutions would help with streaming to an iPhone, iPad, or Android device as well as any other wireless device in the house.
How to Fix Amazon Prime Video Download Problems
You can download Amazon Prime Videos to your iPhone, iPad, or Android to watch offline. This is awesome for when you are traveling or when you want to keep your data use in check. Unfortunately, this doesn’t always work.
Make sure you have a paid Amazon Prime membership. You cannot download videos with the household share option. You also must be in the U.S. or U.S. territories, so you’re out of luck if you’re trying to download shows while traveling out of the country.
You also need a Fire Tablet (not 1st gen), Android phone, Android tablet, iPhone, or iPad to download Amazon Prime videos.
If you fit all these catches and still have problems, here are things to try:
- Restart your device.
- Delete the Amazon Prime Video app and reinstall it.
- Update the Prime Video app and your device.
How to Fix Android Amazon Prime Video Problems
Android Amazon Prime video problems fit into many of the issues we’ve talked about, but there is something you can do on Android that can fix your video problems.
Try restarting your device, and then if you still have issues it is a good idea to clear the app data. Go to Settings -> Apps or Application Manager -> Amazon Video -> Tap on Clear Data and tap on Ok.
You may need to sign in again, but this can fix a lot of problems on the Android Prime Video app. Keep in mind if you use the Amazon Underground app, you may need to repeat these steps for that app too. If this doesn’t fix your problem, uninstall the app and re-install it.
How to Fix iPhone & iPad Amazon Prime Video Problems
There is no built-in way to clear the app data on the iPhone or iPad. Instead, you need to uninstall the Amazon Prime Video app and re-install it. This can reset the app and fix many problems.
To uninstall the Amazon Prime Video app, simply press and hold the app’s icon until it starts to wiggle. Then press the “X” in the top-left corner. You may need to re-enter your amazon login credentials after reinstalling the Amazon Prime Video app.
If your videos keep jumping back in place to a specific point, try restarting the app, and if it is a downloaded video you may need to reinstall it from the App Store.
How to Fix Amazon Video Smart TV Problems
If you have issues using Amazon Video on your Smart TV, you can usually fix this one on your own, but if it is a very old Smart TV you may be out of luck. On older systems, the best bet for a better Amazon Video experience is to buy an Amazon Fire TV stick.
The first thing to try is restarting your TV. You may also need to unplug your TV for a minute and then plug back in and see if it works. This can solve many issues with the app that you use on your smart TV. It also allows the TV to establish a new connection with Amazon Prime Video.
You can also check for updates to your Smart TV software, which may or may not be available. Sometimes the company that makes your TV will update the app or overall software to add new features and compatibility with updates on Amazon’s side. This varies from TV to TV, so look in settings for an update option.
04/10/2017 at 3:39 pm
1: My Mbps is 70 Mbps, much more than 3.5 Mbps.
2: My router is less than 6 months old , uses Ethernet cable wired direct to TV.
3: Netflix works with no errors.
4: Amazon on TV passes speed test, starts to load and stop with screen saying loading video, has done since April 9 Sunday, still has the same problem on April 10 Monday.
What gives? Why can’t Amazon fix their problems, too cheep to add more servers??
04/12/2019 at 7:55 am
I have the same issue and the same check list. This began 11th April around 21:00 CET
So now what, does someone at Prime fix it if enough people say the same thing?
11/07/2019 at 6:55 pm
Been having the same problem fort the last month. No problems with any other streaming service.
04/24/2017 at 10:10 am
I have the same problem with 120 Mbps. What is going on? Other apps on the Samsung tv work fine.
05/05/2017 at 6:47 am
Get a ‘bandwidth too slow’ error message despite speed test of 20 mps. Been with Amazon support for three weeks now!
09/13/2017 at 1:32 pm
This article goes through all of the basics of maintaining your home or mobile networks. It does not address the issues that are currently plaguing Amazon. I hear that Amazon is working on this issue. I will resubscribe when it is fixed.
12/30/2018 at 6:14 pm
These article don’t even mention the most annoying problem.
Subtitles totally out of Sync.
02/02/2019 at 9:58 pm
Netflix works just fine but not prime unless I bypass orbi. Every other device works fine. I think I need to discontinue prime because they say it’s not their service, tell me why everything else runs well on orbi
02/02/2019 at 10:02 pm
Netflix works just fine but not prime unless I bypass orbi. Every other device works fine no issues with 50mps att newer router.. I think I need to discontinue prime because they say it’s not their service, tell me why everything else runs well on orbi
02/20/2019 at 6:51 am
my amazon prime video says” only 3 minutes viability left”
what does this mean
Christina E Nicholson
03/02/2019 at 1:15 pm
I have Netflix and Hulu, which have always worked just fine. Even streaming YouTube videos worka great. But I have always had issues with Amazon Prime. Whether I lived in an apartment or house, streaming thru my bluray player, cell phone, tablet or laptop. Its always an Amazon Prime issue and no one, anywhere, seems to be addressing it. Every article says its OUR problem. So sick of this…..
04/16/2019 at 3:18 pm
The solution provided here is the same BS from Amazon. I have 110 Mbps download and 98 Mbps upload speed. Netflix works smoothly with no issue. Plex streaming no isse. Direct Now streaming no issue. Amazon just keeps freezing, keeps telling me my network connection having problem. Quitting amazon is the best solution.
05/05/2019 at 7:51 am
Same crap here. Netflix and Hulu stream fast, no problems. Always, and only Prime Video…slower than molasses in January. Been like that for so long. Too long. Stop passing the buck Amazon, and quit being cheap…fix it.
05/07/2019 at 6:10 pm
also having these issues. been talking to scamazon’s “customer support” (and i use that term loosely) for 3 days and getting the same BS of factory reset your ipad pro…delete software and reload (done this about 50 times)…check your settings. what i get are msgs my internet isn’t connected when i can watch youtube and send/receive emails or that my bandwidth is poor. my 7 yr old ipad worked fine both where i used to live (in the boonies of the sierra mts w/a local, small ISP) and where i live now (SF bay area with at&t). also, video freezes and the little wheel spins (oh, how i hate that little wheel)…and i have to press the go back 10 seconds and wait for the vid to start back up or just go back to the menu. they asked for screenshots of the error msgs and i sent them. no response for 24 hours and counting. just complete BS. i’ve asked for refunds on the seasons and season passes i’ve bought. no response on that either. i’m a scamazon customer for 20+ years and this is how i get treated. are they outsourcing everything to india? don’t they make enough money to hire better coders and support staff that type their own responses instead of using canned phrases? really?
05/27/2019 at 3:26 pm
I have a smart tv and have had no problems with HULU or Netflix signed up for Amazon Prime recently and have had videos freeze randomly. I have to shut my tv off and restart Amazon sometimes 2x in one video. Very bothersome!
06/25/2019 at 12:55 am
While using Amazon prime, you may face several issues such as poor
video streaming, issues with Amazon music, getting an error saying 'bandwidth too slow'
etc. Out of all these, not being able to stream videos properly is the most common problem
among the Prime customers. Don't worry, you can easily fix this error with the help of this
simple guide. Using this guide, you will be able to fix all your problems easily by yourself.
Just follow the given steps and get the issue resolved.
01/13/2020 at 10:01 am
Prime is rubbish. Waste of money. 120Mbps and can’t even get through one movie without having to restart. Netflix works perfectly.
06/29/2019 at 2:49 pm
Is anyone having issues turning OFF closed captioning on a prime video? My tv says closed captioning off??
07/24/2019 at 8:41 am
Ditto to many of the comments above. How do we get more people to pressure Amazon into fixing this problem?
07/28/2019 at 4:40 am
Funny. I don’t have these issues with Netflix.
08/15/2019 at 8:44 am
Does anyone else have a problem with, or a solution for, movies on Amazon Prime ending & cutting off about half or three-quarter of the way through and having to restart the movie from the beginning and fast-forward to where it shut off to finish watching ?? It happens with literally every single movie I watch on there for as long as I’ve had the service, tho I have no other type of streaming problems & tv shows play all the way through without issue; & I have no such problems with viewing movies on my other streaming services.
10/26/2019 at 1:49 pm
If your movie freezes on your smart tv for insufficient bandwidth, try turning off WIFI on your cell to make more data space available for the movie data needs…
08/26/2019 at 4:37 am
I have the same issues, and checklist as above. I have 100mbs, and Netflix streams without error for years. Amazon, as far as I know has bee problem for years as well. But I can add one nugget of information. It is device dependent. If I watch on my phone (i7), there are no issues. The same from two different PC’s and their monitors. But on my two TV’s one is HD, the other UHD, I get frequent breaks. On average once an episode. Sometimes just resuming the episode works, But often requiring exiting and entering Amazon prime all together. Both TV’s use their embedded Amazon app.
The irony here is I have heard in a news cast, that Amazon built the Netflix streaming service.
01/21/2020 at 8:24 am
My wife and I have been watching Justified up to season 5
episode 4 with prime for free. We went to watch it last night
and now you want me to buy it for $2.99 a episode. What gives
01/22/2020 at 6:33 am
Amazon prime on our TV is still not working. We went through all the steps above but no go!
Is there a chat we can log onto?
If not then guess we can drop amazon prime and use to another company.
04/04/2020 at 5:32 pm
Yes, I have the same issues – You Tube, Net Flix, stream just fine while Amazon is choppy and struggles. Google searches all provide the same incorrect information usually pointing a finger to your ISP and/or Router. If these were the problem why do the other streaming services work fine?
06/07/2020 at 5:00 pm
I too will join all of the above and say that my problem is starting the movie that I selected to start. I have tried all of the above. Sometimes, miracoulsly it works. But I too am frustrated. We should not be going through this. I thought Bezo’s was a billionare. Invest money in your company Mr.Bezo’s.
07/03/2020 at 4:47 am
I have a problem with subtitles in one of my Android devices. Suddenly the subtitles stopped. As suggested I have updated the Android software.Still the subtitles do0 not appear.(Subtitles button is on)
What is to be done to make it appear again
07/06/2020 at 4:58 am
Thank you, I am able to fix the problem I was facing. (error 7031)
08/31/2020 at 2:42 pm
C’mon Amazon, reply to some of these comments that indicate other services work fine and it’s only a Prime that stops and stutters and loses audio tracking. The problem is obviously on your end…please fix it?
08/30/2021 at 10:57 am
There are a few series we would like to watch again, but when we try to do it each season of that series comes up with only the last episode accessible and we cannot bring up all the other episodes. Are you only allowed to watch a whole series one time? If that is not true, how do we reset so that we can watch some of our favorite series’ seasons/episodes again?
09/12/2021 at 3:33 pm
I can watch 2-3 minutes of some programmes on Prime and then the TV turns itself off altogether. Other programmes are OK and so is Netflix . What is the solution?
10/14/2021 at 7:40 pm
We have been paying for Britbox for more than two years. Now it says we have to pay to watch!!! We already pay! Spent an hour on phone and they couldn’t help me, mainly because the person spoken broken English!!