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7 Common Disney+ Problems & Fixes



If you are seeing Unable to Connect to Disney+ errors and other Disney+ problems, you aren’t alone. The service just launched in the U.S. and it is off to a rocky start. Here’s how you can fix some of these issues and what to do when you can’t fix the issue.

The Disney+ error messages came early and often for users, but there are some ways that you can get around them depending on the devices that you have on hand. For other users, it’s simply a waiting game.

We’ve seen an uptick in Disney+ Error 83 reports and have some advice on how to fix this.

Some users will want to invest in a better WiFi network at home, while others may be tempted to upgrade their streaming device, but in most cases, you can solve these issues in a few minutes.

How to Fix Disney+ Unable to Connect Errors

How to fix the Disney+ Unable to Connect error.

How to fix the Disney+ Unable to Connect error.

If you see Wreck-It Ralph and an Unable to Connect to Disney+ error message there are some things that you can try. Keep in mind this is a server error, but on Twitter we are seeing reports that trying on another device fixes the issue. Other users are seeing Mickey and Pluto in Space.

Some users suggest that switching from your phone to a streaming device like the Apple TV or Roku improves the chance of Disney+ working. If you are able to, try that route.

Another thing you can try is restarting the Disney+ app. Force close it on your device and then open it. Ultimately this error requires Disney to do something, but when you try again with a fresh start of the app, you may have a better chance.

How to Fix Disney+ Error 83

The Disney+ Error 83 covers a range of issues and problems, and it is often from a server timeout or using the wrong type of computer or browser.

If you see Error 83 when trying to start using Disney+, it may just be a server overload — especially during peak times.

The best thing to do is try again. You may want to close the app completely or restart your TV if you see the app there. On iPhone, iPad or Android open multitasking and close the app, or simply restart your device.

One report we see on Twitter is that the Disney+ Error 83 appears on the iPhone more often. You may be able to get around this by turning WiFi off and streaming over LTE, but that will use your data faster. Disney is likely working on a fix for this.

If you cannot log in on your iPhone and see error 83, try uninstalling the app and then installing and trying again. This may not fix the issue for everyone, but it is worth a try.

If you see Error 83 while using Linux or a browser that isn’t supported then you will need to find a different device to use. Disney+ works on Mac, Windows iOS and Android. You need to use Chrome, Edge, Firefox or Internet Explorer on PC and Safari, Chrome or Firefox on Mac. If you try to use the browser on your smart tv or game console, it will not work and you will see the error. Look for the app for your device. On Mac, you can also try the TV app on macOS Catalina.

Disney says that if you are using a device that supports Disney+, you may have an account issue, so you need to contact Disney+ support.

How to Fix Disney+ Video Quality Problems

You are able to stream Disney+ at 4K if the video you are trying to watch supports it. If you are seeing low-quality video or you are not able to watch in 4K, there are some things you need to check.

First off, update your app or your device to the latest version of Disney+ or the software your device runs.

The next thing to look at is if your Internet connection is fast enough. Try running a Speed test on the device you are streaming from or from right next to it if you are on WiFi. Disney recommends 5 Mbps down for HD and 25 Mbps down for 4K Ultra HD. If your speeds are too slow, try restarting your device, your router and maybe even your modem.

If you have another device between your streaming device and your TV, it may prevent 4K as part of anti-piracy efforts. You may also need to get a new HDMI cable or a device that supports 4K.

How to Fix Disney+ Buffering, Freezing and Skipping Problems

If Disney+ video is skipping or stuttering, you can fix this on your own in most cases. There are a few things you need to try.

  • Close the Disney+ app and other apps. Then try again.
  • Restart your device.
  • Check your internet connection.
  • Check for Disney+ updates.
  • Check for device updates.

These are annoying steps, especially if you have a kid that wants to watch, but

How to Fix Disney+ Audio Quality Problems

Disney+ supports 5.1 Surround Sound an Dolby Atmos, but if you are not getting the sound quality you expect, you can fix this on your own. This is likely related to equipment or to your Internet speed.

If you are getting 5.1 or Atmos on other content, say from Netflix, on this same setup, then you likely need to check your internet connection speed. If it is lower than Disney+’s recommendations then you may not be able to get the higher quality. You can try restarting the app and if a speed test shows that your connection is low, you can try to restart your device and your router. You may need to even restart your modem or call your provider.

When it’s not a connection error, you need to check out your cables and connections to make sure everything is working. Try a disk or try another service and then come back.

How to Fix Disney+ Download Problems

You can download Disney+ shows and movies to watch offline, but if things aren’t going smoothly, you may run into problems playing downloaded content or even downloading Disney+ movies.

To fix this check your Internet speeds and move closer to your router. If that doesn’t fix the issue, try restarting your device or your router.

Another thing you may need to do if the download will not play is to delete the show or movie and download it again.

Disney+ also recommends updating your app, and if that doesn’t work, you can try uninstalling the app and reinstalling the app.

How to Fix Annoying Disney+ Problems

If you run into a Disney+ problem not listed here or things are just not working as you expect, you can fix this with a few steps. The best thing to do is to uninstall the app, restart your device and then install the app and log back in.

That will fix many issues, including some of the problems listed above.

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