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Google Hangouts SMS and Google Voice Won’t Work Together Until 2014



Google Hangouts is the new Messages app for texts on the Nexus 5 and will arrive for the Nexus 4 and other Android smartphones in a Google Play Store update later this month, but it will not play nice with Google Voice.

The new Google Hangouts app mixes SMS or text messages into the same app as Google Talk chats which now operate under the Google Hangouts name. The new Google Hangouts app on iPhone integrates a Google Voice number to some extent, but on Android the SMS support in Hangouts doesn’t fully integrate with Google Voice for calls or texts.

For user who rely on Google Voice to manage calls and use a single phone number across devices, or just to keep their personal number private, this is an issue.

It gets even worse for users hoping for a swift integration between the two services as Nikhyl Singhal of Google shares on Google+ that the integration will not arrive until 2014. The reason for the delay appears tied into Google switching away from the XMPP protocol it used for Google Voice and or chat.

Google Voice and the new Hangouts v2 don't play well together just yet.

Google Voice and the new Hangouts v2 don’t play well together just yet.

Singhal writes, “…we’re working to support SMS messages for all Google Voice phone numbers by early next year. And don’t worry, your Voice number will go unchanged.”

Ultimately, Google is switching things up to prevent some third-party apps from connecting to Google Voice. According to Signhal this is for the security of the system. He writes,

There are a few third-party applications that provide calling and SMS services by making unauthorized use of Google Voice. These apps violate our Terms of Service and pose a threat to your security, so we’re notifying these app developers that they must stop making unauthorized use of Google Voice to run their services and transition users by May 15, 2014.

These third-party services and systems include the Obihai boxes that connect to a home router and allow users to make Google Voice calls without a computer turned on, as well as others.  These services will operate until May 2014, when Google will change the service around, and it appears the Google Voice and Hangouts integration will arrive around this time.

The Google Voice Update also addresses MMS or the ability to send photos and videos. According to the update, Google is working on this and will need to coordinate with carriers which could take some time.

It will be nice to see Google Voice integrate with Hangouts v2 in 2014, but until then it maybe frustrating for some users, especially since the Google Voice App is not an option to be the new default messages app.



  1. Alexander

    11/07/2013 at 11:02 am

    Yes, and the current Google Voice app is not the greatest. Doesn’t quite fit in with the beautiful Kit Kat design. Can’t wait for an update.

  2. Jonathan Langevin

    11/14/2013 at 4:01 pm

    Looks like there *is* a setting to allow changing default SMS app.

  3. Nicholas Layton

    11/15/2013 at 11:41 am

    All texts to my Google Voice number are already going to Hangouts so I don’t know what you’re talking about.

    • Bo

      11/19/2013 at 7:27 pm

      You must have SMS forwarding turned on in your Google voice settings

      • Christopher Olson

        11/27/2013 at 8:56 pm

        Bo, that type of forwarding always makes the text appear to be coming from a different number than the actual sending.

        I’m thinking that perhaps he’s with Sprint as a carrier, where you can integrate your Carrier # and your Google Voice #, making them one and the same (either will be either).

  4. Ashley Keith

    12/04/2013 at 8:06 am

    Voice+ FTW

  5. Antonio Lee

    12/16/2013 at 11:42 am

    It seems like Voice+ functionality is exactly what they’re trying to stop.

    What I do is turn on the text forwarding, add those weird origin numbers to your contacts list under each contact, and Hangouts will then associate the contacts like it’s supposed to. Because if you reply to a SMS message in Hangouts using those weird forwarding numbers, it will route back to the original sender.

    It’s tedious, it’s manual, but it’s a stop gap measure until the natural integration comes next year.

  6. AC

    01/03/2014 at 9:48 am

    you must have a paid text plan in order to have google voice text forwarded to hangouts otherwise it won’t work ….. in case you dont know.

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