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Halo 5 Problems & Fixes



Halo 5: Guardians is the first new game in the long-running first-person shooter franchise to be built specifically for Microsoft’s Xbox One entertainment console. As one might assume from that fact, it’s sprawling. It showcases everything that the Xbox One and Xbox Live can do. Xbox Live Cloud Compute powers the team of Spartans that you traverse the game’s story with. Xbox Live manages lightning fast matchmaking so that up to 24 users can start playing the game’s Warzone multiplayer immediately.

Forget everything you’ve heard about the game, everything thing you’ve seen about its features. You can experience it all for yourself. At least you can if everything on Microsoft’s end is working as it should. Users who picked up the game Halo 5 problems semi-regularly.

halo 5 guardians

Read: Halo 5 Release Date: 8 Things Buyers Need to Know

Halo 5 Problems: Halo Waypoint Issues

Halo Waypoint is the one site for everything Halo. There’s series lore there, plus video content. Halo 5: Guardians uses the website to act as a companion away from the game. It sports all kinds of kill statistics and even a character customizer. Early this morning the site went down. As such, users couldn’t check their stats or open their REQ packs and REQ Bundles while their version of the game was downloading. Right now, the site is mostly up, but having some trouble with stability.

If you find yourself unable to connect to Halo Waypoint, head into the game itself to open up your REQ Bundles and Packs. 343 Industries never takes the site down, but connection issues are always possible.

Halo 5 Problems: Play Before the Download is Finished

Normally, the Xbox One allows you to start playing a game before it finishes downloading. Since modern games can be huge, the idea is to make digital games purchases almost as easy as buying a disc in a store. Problem is, developers have to build support for this into their games. It appears that Halo 5: Guardians doesn’t support the feature.

Unfortunately, if this is one of those Halo 5 problems that doesn’t have an immediate fix. Theoretically, 343 Industries simply didn’t build the game in a way that would allow users to begin its campaign before the rest of the game has finished downloading. You’ll need to wait for Halo 5: Guardians to finish downloading if you purchased digitally. That could take a bit, the download is roughly 40GB. That’s before any patches or updates.

To be clear, disc buyers only need to install the game on their system.

Halo 5 Problems: Redeem REQ Packs Online

Don’t feel like typing in the code for your REQ Pack or REQ Bundle? If for any reason the game itself gets overloaded, try redeeming on Halo WaypointYou’ll need to sign in with the same Microsoft Account that you use on your Xbox One.


Halo 5 Problems: Slow Download Speeds

Between the game itself and the rather large update, some say that their list of Halo 5: Guardians problems includes not being able to get the game download itself running reliably. That makes sense, this is a large game after all.

To help speed things up, try downloading Halo 5: Guardians to your console with the Ethernet port connected directly to your router. This gets around Wi-Fi’s sometimes slow download speeds and rules out issues with your network.

Halo 5 Problems: Xbox One Out of Space

halo 5 guardians problems and issues

Some Halo 5: Guardians players are finding that their system reports they’re out of storage after they’ve installed the game. This keeps them from installing the update that’s required to play multiplayer.

If your console really is out of space, you’ll need to clear something off it to make room for the update. If you already have the game installed and an external hard drive, try moving the game off the hard drive in your Xbox One and too the external drive. To do this select the game in the My Games & Apps are and press the menu button on your controller to Manage the game. Move the game to your external drive. Then start the update process again.

Halo 5 Problems: Is How 5 Down?

You can check to see if Halo 5: Guardians is having server trouble here. If the service is still reporting that it’s fine, you should check your modem and wireless router to make sure that they are working correctly. Don’t forget that Halo 5 integrates with Xbox Live. If Xbox Live is having issues, they’ll definitely surface in the game. You can check the status of Xbox Live here.


Read: Which Halo 5: Guardians Edition Should You Pre-Order

Halo 5 Problems: You’ve Received a Halo 5 Ban

Microsoft remains as committed as it’s ever been to keeping Xbox Live a great place to play for as many people as possible. The same goes for the service’s flagship game. Every day people are banned from Halo 5: Guardians. 

Being banned isn’t necessarily a Halo 5 problem, really. It’s more of a social issue. Microsoft and 343 Industries bans users for ruining the only experience for everyone else. Your ban could be for the language that you used during a match online or the messages that you sent someone over the service. There are even consequences for quitting matches before they’re done. These are legitimate bans in the eye of Microsoft.

If you think you mistakenly received a Halo 5 ban, post in the dedicated thread about the ban on Halo Waypoint.

Halo 5 Problems: No Sound In Warzone

Since the Ghosts of Meridian update, a growing number of users are reporting that they have no sound. More specifically, there’s no audio coming from the game during the cut scenes that each Warzone match starts with.

There’s no official fix or workaround yet, unfortunately. Reportedly, the issue is widespread. As such, there should be a fix any day now.

Good luck fixing your Halo 5 problems. Gotta Be Mobile will keep this list of fixes and problems updated with new issues as they arise.



  1. bill

    10/27/2015 at 9:15 am

    Every time i join a multiplayer game it kicks me out saying my fire team has changed? Any ideas? getting really annoying as im limited to ffa and im playing by myself so how is my fireteam changing?

    • Tomatok

      11/01/2015 at 3:54 pm


      • Jonathan Melkulcok (n2o1gaming)

        11/23/2015 at 1:46 pm

        Also the same, its really annoying because it trashes any boosts, experience, and commendations you used/earned in the match anyone a fix?

        • Jonathan Melkulcok (n2o1gaming)

          11/23/2015 at 4:23 pm

          Side-note: had no issue with the game before the November update, after a 2 day update period now I cant play the game.

          • Jonathan Melkulcok (n2o1gaming)

            12/12/2015 at 8:01 pm

            I found a fix that worked for me, I unhooked my wired controller and it works fine, only have one controller hooked up at a time.

  2. liam

    10/27/2015 at 9:55 am

    ~Everytimje i start my game up it comes with an error saying im not authorized to play on the online game modes. Any ideas when this is going to be fixed

    • Tricermatt

      10/27/2015 at 11:18 am

      I am having the very same issue I have no idea what to do :(

    • Tricermatt

      10/27/2015 at 11:20 am

      If you find a fix pls inform me coz right now I’ve lost hope in it being fixed

      • Leanne

        11/02/2015 at 10:27 am

        We had to adjust the security settings through sky broaband- sky shield, hope that helps

  3. Oscar Moncada

    10/27/2015 at 10:35 am

    Leaving the Xbox to download the game while on standby is also extramly slow. Recommend to anyone having this problem to just have the System completely powered up. Bandwidth usage section confirmed this for me

  4. Dheyton

    10/27/2015 at 11:29 am

    getting the same message. No fix around yet. Everytime i start my game up it comes with an error saying im not authorized to play on the online game modes.

    • Scott

      11/12/2015 at 12:35 am

      Hi, I don’t know if you are still having the issue but it’ll be the watershed setting on your ISP account, I’m guessing you are with Sky? That’s the reason you could play after 9pm, any mature content is blocked before then.

  5. Dheyton

    10/27/2015 at 12:26 pm

    Found out you have to uninstall and reinstall the game

  6. Roxxy

    10/27/2015 at 8:47 pm

    I’ve literally had my xbox downloading the digital copy for 5 days now and it’s barely at 38%…this is ridiculous. I wasn’t even aware the special halo edition Xbox one came with a digital copy. Never making that mistake again!

  7. Gary

    10/27/2015 at 11:41 pm

    Can not play the game dos not work seading back

  8. Tim

    10/28/2015 at 12:17 am

    Halo editions box came with the down load also. 12 hours and only at 67% another great job Microsoft!!!!

  9. fred

    10/28/2015 at 12:57 am

    I believe the halo 5 limited edition even though it comes with a disc the game isn’t on it I think the disc just confirms you have the game but the game actually downloads from the internet if this is so then this is a real problem and Microsoft should be sued for it cause it’s misleading my halo 5 limited edition has been installing for over 12 hrs with the disc in drive that is unheard of and I checked my bandwidth settings to see I’m downloading something at over 3 gigs a hour that’s very suspicious to me if the game should be installing from the disc only the 9.5 gig update should be installing from internet this is a real problem and should be looked into.

    • Travis Pope

      10/29/2015 at 4:27 am

      The Halo 5: Limited Collector’s Edition doesn’t come with a physical copy of the game, but a download code that you use to add the game to your collection. The Limited Edition does come with the game.

  10. Ryan

    10/28/2015 at 4:45 am

    When I pressmstart on the menu, a message comes up saying that im not authorized to play online game modes,mthen another message comes up a few second later saying there was an error syncing my account, all i can play is solo campaign. I have restarted the game multiple times , same with my console. I reinstalled that game last night however the same message pops up, i was able to play a few matches last night for some reason, however today the bug was back. I have checked multiple forums. If anybody has a fix around this it would be greatly appreciated.

  11. Tabu

    10/28/2015 at 6:49 am

    Hey Ryan my friend is having the same problem. I havent found a solution either. Have u managed to get on now? Have u found a fix for it? Or another webistes there this issue is being discussed?

    • Scott

      11/12/2015 at 12:36 am

      Hi, I don’t know if you are still having the issue but it’ll be the watershed setting on your ISP account, I’m guessing you are with Sky? That’s the reason you could play after 9pm, any mature content is blocked before then.

  12. Ryan

    10/28/2015 at 11:48 am

    Tabu, the only time i was able to get on was on the day of release, around 9 ish o clock, British time, I have tried time and time again, completed the campaign twice and have reinstalled twice. No success. I am hoping for a patch within the next two days because all of my friends are ranking up haha. Theres another website where it mentions this problem and how to fix it, apparently you have to have instant on mode enabled, and a 9gb update will run in the background “quietly” I have left my console on with the Halo 5 menu screen running for about 7 hours now, but if there was a 9gb update that needed installing, i have no idea why i was able to get on yesterday night. Hope we find a fix or they bring out a patch soon.

    Heres a website that has a fix although im not sure the fix worked for me:

    • Scott

      11/12/2015 at 12:33 am

      Ryan, I don’t know if you are still having the issue but it’ll be the watershed setting on your ISP account, I’m guessing you are with Sky? That’s the reason you could play after 9pm, any mature content is blocked before then.

  13. Rick Ha

    10/28/2015 at 2:13 pm

    There’s one more problem. People who purchased the game digital didn’t get their pre order bonus at all. I certainly didn’t get a pre order bonus when I pre ordered digital. I checked my email for updates and checked if it is a common issue and it is.

    • Travis Pope

      10/29/2015 at 4:28 am

      I’d like to look into this. Where did you pre-order your game from?

  14. Dheyton

    10/29/2015 at 10:36 am

    Found a fix for all those on sky

    We are on Sky. Their new broadband shield feature was blocking the site. I logged in to MySky on the sky website and was able to update the broadband shield settings to add as an allowed site. The multiplayer now works! Hurray! If you are not on Sky then maybe your ISP has a similar Internet protection feature that you can update to allow your xbox to connect to

    some had to also unblock other features in the sky shield… hope this helps

    • Leanne

      11/01/2015 at 1:56 pm

      Where do you find the sky shield bit please?

  15. Melissa

    10/29/2015 at 2:21 pm

    I keep getting game failed to load error when trying to resume a co-op game. How do I fix this. Tried resetting Xbox and that did not work. Please don’t tell me I have to start all over?

  16. Brock

    10/29/2015 at 7:31 pm

    Sometimes try to play warzone or other gamemodes says cant connet to local online networks

  17. Brock

    10/30/2015 at 7:10 am

    Plz someone help me it says commection lost you have been disconnected from local network my nat type is open

  18. Devlin Skahill

    10/31/2015 at 7:43 am

    mine just pops up the initial loading screen, does nothing, exits to dashboard.. I guess I’m playing some more assassins for now..

  19. Jack

    11/04/2015 at 9:29 am

    Help! During the solo campaign and in multiplayer it kicks me out after every game. My xbox doesn’t shut off but the whole game shuts down and I have to restart it!

    • Jack

      11/04/2015 at 9:33 am

      Also sometimes during the game it does the same thing in both multiplayer and solo. Currently I can’t load a saved game in a solo campaign game. It keeps kicking me out and I have to restart the game.

      • Itamar

        11/22/2015 at 11:49 am

        i have the same problem , did you manage to fix it ?

  20. Dylan Heywood

    11/04/2015 at 9:31 am

    I carnt go online because every day it says that my profile cannot sync so I carnt join any lobby’s but after 9 o’clock it lets me go on how can I change this?

    • Dylan h

      11/04/2015 at 9:37 am

      I carnt go online because every day when I go on halo it says your profile was unable to sync the game so you cannot access online game modes but after 9 o’clock it allows me to go online how can I change this?

      • Ryan

        11/04/2015 at 2:23 pm

        Dylan H, i had the same problem, my sky had a broadband shield which blocked sites at specific times, try allowing your internet to access at all times of the day or make it a trusted site, this worked for me and people on other forums with the same problem.

  21. OA

    11/04/2015 at 4:23 pm

    I have been downloading the digital copy since last night and finally it has reached 95% download. However, it is not moving any forward. It keeps giving me notification “Installation stopped!”. I have tried to restart my xbox a few times but no use so far. All of my campaigns are working fine with a slight minor jitter on some cases. Any one have any thoughts or facing a same issue?

    • Rayzor

      12/25/2015 at 9:12 am

      You need to uninstall game, then reinstall it

  22. Adam

    11/04/2015 at 6:25 pm

    Why wouldn’t halo 5 multiplayer let other profiles that are on your Xbox play multiplayer with you?

  23. Sam

    11/12/2015 at 11:30 am

    I opened a REQ pack and i git armour in it but when i went to put it on it wasn’t there so i went to the collection tab to see if it was there and it was.I can not figure out why this happened.

  24. Carson

    11/17/2015 at 7:11 pm

    Having trouble here, “unable to connect to lobby, you will be returned to Xbox main menu” when trying to join any kind of multi player game. Please help I’m getting frustrated

  25. Dallas

    11/24/2015 at 7:39 am

    I am kicked out of Warzone regularly since the update. I’m not banned, I get a connection issue notification. When I check my network connection, I have full connectivity. What should I do?

  26. Rayzor

    12/25/2015 at 9:06 am

    Im so disgusted with xbox one, bought halo 5 the guardians disc installed it, and still cant play! Microsoft sucks

  27. cooki12

    12/26/2015 at 4:54 pm

    a have a problem where it says my campaign time is 480 days. I’m paranoid that i might get a Xbox live ban. would there be a chance that i might get banned? i really hope not because i haven’t done anything wrong.

  28. Roose

    12/28/2015 at 1:17 am

    Currently installing halo 5 from the download code from the special limited edition. It came with add on req packs code. We typed in that code and the add on was in queue for install. I paused the installation of all the games and such in queue because of bandwidth usage at the moment, but the req packs add on totally disappeared from the queue and everywhere else. Tried to go back to the store and use the code again with no luck, I already used the code but it never installed.

    • Roose

      12/28/2015 at 1:24 am

      Collector’s edition*

  29. kyle Olson

    01/23/2016 at 11:56 pm

    i cant seem to restart the game from scratch after i have finished it the fist time?
    anyone else have this problem?

  30. Blanchemhawkins

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  31. Bob

    04/15/2016 at 10:08 pm

    Xbox one = 1 useless brick

  32. angry bitch

    07/10/2016 at 5:28 pm

    i got halo 5 with my console January this year and my roommate finished the game by mid February and then we didn’t play until just today i put the disc in to play campaign and it required an update so i can play multiplayer which i don’t want to play. it wont let me play unless i update it but its been over 4 hours and its only loaded 1%. is there anyway i can play without the update or do i just have to stick it out and wait god knows how long for it to finish updating?

  33. Angel Herrera

    08/10/2016 at 4:48 pm

    my health doesn’t go up in halo campaign but in multiplayer my health dose go up in halo 5 can someone help me please

  34. Gary Sansom

    08/18/2016 at 9:42 am

    Cannot replay missions from menu on single player, pressing A gets a yellow tag, but no way to start that mission! Any one know how to fix this?

  35. Wolf

    09/25/2016 at 10:14 am

    for some reason i cant hear the game volume correctly, i hear ME shooting, boosting and the voices loud and clear, while everything else sounds like your in space you can barely hear it

  36. Tom Broussard

    12/13/2016 at 9:50 pm

    Well for me I can’t even play the. Dam thing It said do your work this game or app wtf plz help

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