There are dark times in every relationship, especially with your wireless carrier of choice. Sometimes they simply don’t have the phone that you’ve set your heart on getting. Maybe it’s the extravagant amount of money they charge you for services that you can get from somewhere else that makes you question why you’re with them. Perhaps their network coverage just isn’t up to your standards. Whatever the reason, breaking up with your carrier can be hard. When you attempt to cancel Sprint, you can expect a somewhat lengthy process, just like the others.
The fourth largest wireless carrier in the United States, Sprint has come a long way in recent years. It’s increased the availability of its LTE network and been sure to offer the latest smartphones. There are reasons someone might want to leave them though. Flagship smartphones from them sometimes cost more than on other networks. Though their network is robust, it’s not the size of AT&T or Verizon’s network. T-Mobile is busy luring users away with the promise of hassle free international texting and calling, unlimited video streaming and lower costs.
If you think you might cancel Sprint. Here’s what you need to know and do.
How to Cancel Sprint: What You Need Before
Cancelling any wireless carrier, not just Sprint is complicated and sometimes complex. There are deals to consider and contracts to fulfill. In the end, you’ll probably spend a day getting everything moved over to your new carrier and situated. Expect that going into it.
To cancel Sprint, you’ll want to have some information at the ready. First, grab a copy of your bill so that you have your account number on-hand. Second, the carrier uses PIN codes and security questions to verify that you are who you say you are. You’ll want to have whatever PIN code or answers to those security questions on hand.
Only the account holder can cancel Sprint. If you’re on a family plan, you’ll need to let the person who manages that account handle this.
How to Cancel Sprint: Calling In to Make the Cancellation
Like other carriers, online customer care is available at Sprint, but you’re better off handling this in a call instead. 1-888-211-4727 is the number to call to cancel Sprint. You’ll be given a list of options and asked what you’re calling about.
After you’ve made it clear that you’re calling to cancel Sprint, you and the call agent will need to go through the particulars. How easy this goes depends on the status of your account and how your account is structured.
Sprint offers both traditional contracts and device installment payments. When you cancel an account with installment payments, the amount left on the phone becomes due. You can expect to pay an early termination fee if you signed a two-year contract to get your phone.
These costs are on top of other things that might be due. You’ll need to pay your final bill with Sprint so that your account is left in good standing. That’s key if you decide to take the phone that you purchased on Sprint and use it on another carrier, like AT&T or T-Mobile.
How to Cancel Sprint: Early Termination Fees & Costs
To keep your account in good standing, Sprint’s representatives will probably ask you if you’d like to pay any remaining balances on your account. It’s a good idea to do so because it saves you from having to worry about it later. Think of it as a clean break.
The good news is that anyone who brought their own phone outright shouldn’t have to pay an Early Termination Fee when they cancel Sprint. That’s because they already own their phone. The same thing goes for those that have fulfilled their contract terms and not upgraded smartphones.
It’s when you haven’t finished out your contract or paid for you phone in full that things get interesting. Those that signed a two-year contract can expect an Early Termination Fee of up to $350 per line on their agreement. They’ll also be charged any remaining balance that they haven’t paid on their bill.
If you signed up for monthly payments on your device, expect to have to pay that device off in full, but you won’t get charged an Early Termination Fee.
Sprint says that it determines how much your ETF is by how many months there are left on your contract and multiplying it by $20. The most that it can be is $350, but it can be as low as $100 for a smartphone.
In any case, paying in full is a good idea, because you want to be able to take your phone with you.
How to Cancel Sprint: Taking Your Phone With You
Now that you’ve gotten through the processing of cancelling your plan, it’s time to start making arrangements for your new service. That is, if you haven’t done so already.
Paying your Early Termination Fee and other expenses means that you can take your Sprint phone and use it on another carrier that is able to communicate with it. It used to be that Sprint relied only on CDMA compatible phones that work with Verizon Wireless, but a growing number of its devices will work on AT&T and T-Mobile once unlocked.
While you still have the person on the phone from the Sprint, tell them that you want to unlock your smartphone. They’ll run through the requirements and should be able to unlock your device so that it works with other carriers.
Only these smartphones can be unlocked for use on another carrier in the United States. Sprint may have to provide you with a different code for older devices when a standard unlock isn’t possible. Called MSL, sometimes MSL unlocked phones don’t work on other carriers.
- iPhone 5s
- iPhone 5c
- iPhone 6
- iPhone 6s
- iPhone 6s Plus
- iPhone SE
- HTC One M8
- HTC One M9
- LG G Flex 2
- LG G4
- Samsung Galaxy S6
- Samsung Galaxy S6 edge
- Samsung Galaxy S7
- Samsung Galaxy S7 Edge
As they’re unlocking your phone, be sure to have the device powered on and the SIM card inside. Once unlocked you’ll still see a Sprint logo when you power your device on, but the name of your new carrier will appear in the top-left corner of your device’s screen once you insert a SIM card for that carrier. AT&T, T-Mobile and more all offer SIM card kits for switchers who are bringing their own phones to their networks instead of purchasing a new one. These usually run about $20 each.
Good luck trying to cancel Sprint and move on to a new wireless carrier. It’s a process for sure, but at least it’s getting a bit easier to understand and navigate.