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How to Fix Stuck Xbox One Game Installs



Getting a stuck Xbox One game install can be enormously frustrating. There’s nothing worse than sitting down to play a new game and having that game’s installation stall for no reason that you can see on your television.

You know you have a stuck Xbox One game install pretty quickly. After growing for a while, the percentage of your game that’s been installed suddenly stops increasing. It never reaches 100 percent. This can happen when you’re installing a game from a disc or downloading one from the store that’s built into the Xbox One.


Read: 12 Common Xbox One Problems & Fixes

Exactly what is causing stuck Xbox One game installs remains unclear. Luckily, community members have found ways to fix stuck Xbox One game installs without needing to restore your console back to factory settings, which takes a long time.

How to Fix Stuck Xbox One Game Installs: Method 1 Clearing Your Save and Cache

Microsoft’s Xbox support website’s solution for stuck Xbox One game installs is to clear the cache of locally saved games on your console. It has worked for some, but keep in mind it’ll delete any saved games that haven’t been stored on Xbox Live. As such, you don’t want to go using this solution on a console that isn’t connected to Xbox Live. You’ll lose your saved games.

Fix stuck Xbox One game installs easily.

Fix stuck Xbox One game installs easily.

  1. Remove the disc from your Xbox One, Xbox One S or Xbox One X.
  2. Press the Xbox Logo on your controller to open the Guide.
  3. Use RB to switch to the System page all the way to the right of the new guide.
  4. Scroll down and select Settings.
  5. In the Settings screen, select System.
  6. Now select Storage.
  7. Select Clear Local Save Games. You’ll be asked to confirm that you want to clear your locally saved games. Select Yes.
Clear local game saves to fix stuck game installs.

Clear local game saves to fix stuck game installs.

How to Fix Stuck Xbox One Game Installs: Method 2 Go Offline for Game Installs

There’s another solution that works for stuck Xbox One game installs, reportedly. There’s no deleting your saved games, but you do have to power down your console and disconnect it from Xbox Live for a bit.

Go back to the Xbox One’s Settings app using the Xbox Guide.

Select Network from the menu on the left. Then select Network Settings.


Select Go Offline. This will shutdown the network connection on your console.


Now go to back to the Home screen and select My Apps and Games. Select the game in your Queue and press the menu button on your controller to see more options. Next, select Cancel.


Now eject the game disc from your console. Double-tap the glowing Xbox logo on your device to open the Guide.

Go to Settings and select Restart Console.


Put the game back in your drive and install it.

Now go back to the Network settings area in the console’s settings and select Go Online.

How to Fix Stuck Xbox One Game Installs: Method 3 Restart Your Console

Between these two methods, you should find your stuck Xbox One game install fixed. If you don’t, Microsoft recommends hard restarting your console by holding your finger over the Xbox One logo on the front of your original Xbox One or holding down the Xbox logo on the Xbox One S or One X. After they’ve restarted, try to install the game again.

How to Fix Stuck Xbox One Game Installs: Slow Downloads

Stuck Xbox One game installs aren’t to be confused with slow Xbox One game downloads. That’s a separate issue where the speed of your internet connection isn’t sufficient enough to get the game downloaded to your console in a reasonable amount of time. When that happens, try downloading the game to a flash drive by using someone else’s Xbox. If you have this problem a lot, stay with disc games so that you avoid huge installation files when a game launches. Of course, you still might run into issues if your games have pending updates.

With digital games, it’s also worth noting that Microsoft’s Xbox Live services could be causing your problem. Visit Xbox Support to find out if there are service outages preventing you from installing and playing games.



  1. Deshawn Greenfield

    08/25/2015 at 12:48 pm

    Microsoft should come fix it lol

  2. Marlon Lee

    08/25/2015 at 2:24 pm

    Avoid the final step of signing back in, prior to re-installing. The whole issue revolves around the update, may as well stay offline the nag for downloading the update during install all together. Also, to prevent the issue, install games only while offline…

  3. shiva

    12/04/2015 at 3:42 pm

    HELP: Trying to install a game on XBox one. It is stuck (SOMEWHERE); restarted the console & reinserted disk. NO GO. The game is somewhere in the installation process as the display shows but comes up with the message “Not Ready yet. The installation has to complete before you launch it(0x80270300)” & forces me to select Close. When I then try to locate it under the Queue nothing is displayed in the queue. So I cannot Uninstall it either.
    Question: Does anyone know how this can be fixed ? I have only one other game in the HardDisk (Mortal Combat).
    I also tried going OFFLine as well as completing disconnecting from the Internet. NO GO. Same results.

  4. steve g

    12/06/2015 at 5:47 pm

    this does not work. Been trying for 5 hrs to install a game – went offline and back on. Now it is starting from 0 again. Feel bad for anyone buying this for xmas and thinking they will open it and start playing. Piece of crap!!

  5. Perry Wilson

    12/25/2015 at 2:12 pm

    Just install the game offline.. then after its at 100% download the title updates

  6. Sarah

    12/27/2015 at 2:40 pm

    I brought the console from a friends house to mine thinking the internet connection was what was causing the problem, nope. I’m offline, the game is stuck at 90%. May I also say, they bought this as a bundle. How about install the games on the console for people so they don’t have to go through this bs?? I have been with Xbox for 1 specific game and even that is now on PlayStation. I have a feeling I know what I’m buying when I decide to upgrade.

  7. Matthew De Vuono

    01/17/2016 at 12:18 pm

    It really helped this guy is smart!

  8. Ben

    01/21/2016 at 6:27 pm

    Worked for me. Thanks man.

  9. Zach

    01/22/2016 at 5:54 pm

    So I went through and tried this a couple times, each time is the same. It is looking good then comes to 5% and says installation stopped each time.

    I’m trying to install battlefield 4 if that makes a difference and have more then enough hard drive slace

  10. marion

    02/04/2016 at 6:06 pm

    I am trying to fix my son’s gta that is doing this with no luck. When I get to the queue there is nothing there. Please help this momma has not idea what’s she’s doing

  11. Colton

    02/20/2016 at 5:58 pm

    I’m trying it right now with shadow of mordor so far so good

  12. 123

    02/24/2016 at 2:50 pm

    Mad max got stuck on 6% of game update and i dont know how to stop to update…

  13. Billy

    03/02/2016 at 4:27 pm

    Yeah, this worked for Just Cause 3…
    Don’t have the slightest clue what everyone else is talking about

  14. Damian

    03/05/2016 at 11:17 am

    Does any method at all work for gta

    • Alexis Crowther

      04/12/2016 at 12:57 am

      I had the same problem with bf4. Installing from disc. It stopped at 54%. I tried installing online and offline with no success. However the following worked but rook a few hours. Make sure the disc is in the console. Then go to xbox store. Search for the game then click it. It should come up with install instead of buy. (That’s why your disc is already in) simply click on install and it should work. :)

      • dan

        07/02/2016 at 10:16 am

        Worked for me. thank you!

  15. Josh

    03/17/2016 at 6:22 am

    If you cannot install games even while offline, your Xbox is broken and needs to be replaced by Microsoft unfortunately.

    I’d recommend if it is under warranty to not bother with technical support staff as they want hours of your time troubleshooting, only to eventually find out it’s broken and needs replacement, just fill out the service request yourself and get the thing sent off.

  16. Sapj

    03/20/2016 at 3:48 pm

    I’m having trouble with witcher 3 it goes to 18 percent then stops.. I have gone off line still does it.

  17. Makayla Harris

    03/23/2016 at 4:58 pm

    Im having trouble with Black Ops 3 it install up to 40% then keeps stopping and I’ve tried this method too.

  18. Matt

    03/29/2016 at 1:42 pm

    For some reason, this is the only game that I couldn’t download the update ( Halo 5 ) anyways I tried this method now I can’t even get in the game, plz help

    • James

      04/01/2016 at 1:04 am

      Exactly the same as me! Went to put in the disk to play it today and it started to install update…4 hours later and I can’t even open the game!!

  19. Luke

    04/11/2016 at 4:02 am

    Im trying to install the division, it keeps stopping at 32%, really starting to piss me off ive tried everything, soft reset, cold boot, uninstall, reinstall and I have plenty of room in my hard drive, I did everything on this thread aswell and nothing works, utter frustration getting past 32% is impossible. Does anyone have any more tips id greatly appreciate it.

    • James

      04/11/2016 at 4:47 pm

      Halo 5 was the problem game for me. I tried absolutely everything but in the end had to buy a new game disc. Working fine now.
      Do you have your receipt for The Divison? If not Microsoft have a game replacement program on their website for games that have been purchased within 90 days.

    • Luke walker

      04/11/2016 at 6:37 pm

      Dude my nba and gta is doing the same thing I’m pissed off to mine is stopping at 24

  20. Swiss Family

    04/21/2016 at 12:51 am

    Now it is 2 weeks now i have been trying to download a single game it keep saying installation stopped. i have over 25 games which all were digital none was disk, after the division incursion update game out i started downloading it it got stucked at 20% then i tried everything , i mean everything , i went to the extent of deleting all my games all to zero . i reset the xbox to factory setting like i just bought it.

    and here now nothing at all is installing .. keep in my mind that i download over 30 digital games from this same internet so am sure it is not internet problem. i think my xbox is corrupted and nothing to do about this anymore… i am giving the game out…

    maybe its time to stop gaming or simply move back to playsation never had this problem with them for one day.

    pissed offfffffffff

    • jgarbuz

      05/19/2016 at 8:54 am

      Microsft is the greatest tragedy that ever hit gaming and the computer industry. If on only Apple and Sony had put Msoft out of business decades ago! It’s the worst company on Earth, and yet we keep getting fooled and screwed by them decade after decade, and still we say “Thank you sir! Can I have another?” Something wrong with us for continuing to buy from this hopelessly most evil company ever, only because their crap is a bit cheaper than the good stuff. .

  21. thewildkat

    05/18/2016 at 4:43 am

    Halo 5 AND Battlefield Hardline are not working for me. This is getting a little ridiculous.

  22. jgarbuz

    05/19/2016 at 8:49 am

    I didn’t thing Microsoft could get any worse, but Xbox One is yet the worst piece of crap to come out of Miicorsoft yet! I regretted it the instant I was stupid enough to buy one, thinkig to save a few bucks by skipping PS4/.BIG MISTAKE! I rent discs from Gamefly. Of the four I got in from Gamefly, 2 would not install and I tried everything possible. That’s 50% so far that refused to install. I suspect the reason is that Msoft wants us to buy games online and has rigged it to reject many disks. Or perhaps, it suspects every other disk as being pirated.You know how insanely obssessed Msoft has always been about suspected piracy. Surprisingly, i never had this kind of problem with the Xbox 360, which initially had hardware problems, but not this.It seems Msoft refuses to put a troublefree product, or maybe sabotages their own products on purpose. The best thing that could ever happen for gaming, consoles and computer software, would be if Msoft went bankrupt. If it were a car company, it would have gone belly up decades ago.

  23. Matt

    05/29/2016 at 6:24 pm

    Getting very frustrated that this hasn’t been resolved. Happened to me with Doom, BO3, and SWBF all within a week. I thought the doom copy I bought was a dud so I mailed it back. Tried reinstalling games that I had previously installed and couldn’t get them to install today.

  24. James

    05/29/2016 at 6:58 pm

    Hi all,

    James here again (04/11/2016). Had a problem with Halo 5 previously.

    Unfortunately, I had to purchase the game disc again, but once I did, it has been working perfectly.
    I know that this isn’t a great solution but as some of you have the problem with a few discs, I’d say try and purchase a new copy of one game that isn’t working and try and install that.

    If that doesn’t work, I would seriously suggest sending it back to Microsoft for repair. Last year the disc drive on my Xbox One wasn’t reading discs at all. I sent it to Microsoft and about 7 weeks later they sent me back my repaired console. I know that this timeframe is huge and being unable to game for that long is super annoying, however, it has been around 15 months and no problem whatsoever.

    I’m not saying that I’m happy with these solutions, far from it, as the console and the games should have no problems at all. But, everyone should just know that we’re all in this together and please try at least one of these solutions and drop me a reply below!

  25. Kyrael Ramsey

    06/09/2016 at 12:23 pm

    It worked thanks bro

  26. Jacob

    07/24/2016 at 3:27 pm

    Didn’t work. I think the comments helped me a lot more in saying “go offline and install it” so far so good!

  27. Isaiah Wilson

    08/12/2016 at 8:28 am

    I am having a problem
    I have been trying to download Grand theft auto 5 on my Xbox one and it keeps saying installation stopped at around 21% what should I do?

  28. Jacob

    09/08/2016 at 3:22 pm

    So mad about this. One random day Overwatch needs an update, when I tried to update it, it would stay at zero, then freeze my xbox. After about 10 mins of waiting, it’ll say it took too long to start. I tried so many things to get it to work, but no luck. I uninstalled Overwatch and tried to reinstall it. But now IT WON’T EVEN REINSTALL. O tried doing what this forum said, nothing worked. I’ve tried so many things, but nothings worked. I’m so done with Microsoft

  29. Joe

    09/10/2016 at 11:07 am

    It worked thx

  30. Sam Samuel

    09/15/2016 at 6:54 am

    I have done this all but the installation get stopped when I try to do that one more after a few seconds it’s shows installation stopped. I try tried too many times. Please help.

  31. Ghislain

    09/27/2016 at 8:49 pm

    Got the same problem. Tried 3 times to install Forza Horizon 3 and the installation stopped at 40%. Will try a last time following all the steps above but I have the feeling that Playstation 4 might be a great investment…

  32. Erik

    10/21/2016 at 8:32 am

    I’ve been trying to install dragon age inquisition for two days now this solution only works if you don’t have a bad disk which is probably the problem if you do take it back to where you bought the game and get a new one bad disks are apparently a common thing with xbox ones

  33. Rufai

    11/05/2016 at 7:04 am

    Game Installation keeps stopping at 14%(offline). I have tried all of d above solutions but nothing. P.s. a brand new cd* help someone please……..!!!!

  34. Bc

    11/28/2016 at 12:35 am

    This doesn’t work. Or at least not anymore. I’ve tried multiple times. It just says i have a network error

  35. Jake Anderso

    12/12/2016 at 6:08 am

    My black ops 3 i stallation keeps stopping at 2.63 GB even after I have canceled it, restarted my xbox and tried downlading it offline

  36. Dangerous mumma

    12/13/2016 at 1:03 am

    I recently purchased an Xbox one as I wanted to play gears had no problem installing that and getting it to update but forza horizon 3 installs off disc then won’t update it just sits on 0 of 6gb I’ve tried all of the above suggestions and I am stuck as to what I can try now

  37. Cinacle

    12/24/2016 at 11:48 am

    The first method worked for me! Thanks! :D

  38. Waqar Ahmed

    12/26/2016 at 10:07 am

    I am trying to install star war battlefield from disc and every time it stuck at 74% and give installation stop, I am doing it for two day this error does not resolve please guide how I install this game from the disc help help

  39. ghirao

    12/30/2016 at 8:10 am

    every time the installtion stops at 51 % everytime .
    i went offline -eject my disc- restart my game .
    but its the same problem happening .This methode doens’t help at all ….thanks a lot

  40. Joe

    12/30/2016 at 1:07 pm

    My game has been stuck at 48% for the longest time. I’ve done both of these options more than once. It installs fast for a bit starting at 0%, but once it reaches 48%, it takes like 20-30 minutes to go up again. I don’t know what else to do.

  41. Amu

    01/18/2017 at 12:22 pm

    Thank you…this was really helpful

  42. Jerrod

    02/22/2017 at 7:26 pm

    IT doesn’t work for me keeps saying my disc is dirty or damaged it’s clean And no damage but won’t install past 17.10gb game is black ops 3 btw

  43. D'Angelo

    02/25/2017 at 5:55 pm

    I just bought Xbox one from Walmart. I can’t install games for nothing. It will stop at 37% everytime. Any advice?

  44. Easton Wolfe

    03/16/2017 at 9:48 pm

    Here’s what worked for me. I tried everything you could think of, even factory reset it, until I retreated to the Xbox customer service. After a long chat, I discovered that my Infinite Warfare was not properly installing because I didn’t have the Blu Ray Player installed so the Xbox couldn’t read it properly until I downloaded it. I would give it a shot!

  45. ken

    03/17/2017 at 8:25 am

    I just did a hard restart

  46. austin

    03/26/2017 at 9:09 am

    ive tried everything the disc is fine the downloading process stops at around 10 percent

  47. Yvonne Diaz

    03/26/2017 at 4:23 pm

    Totally worked! Thanks so much! My son was driving me nuts because he couldn’t download games and we just bought the console!! Big help! Your awesome! I’d buy you a drink if I could. Peace

  48. Heather

    03/28/2017 at 1:22 pm

    THANK YOU. I couldn’t play my favorite game because of a stuck update and idea 1 worked!! Thank you so much!!

  49. samantha

    03/28/2017 at 10:42 pm

    thank you for posting this!!!! it REALLY helped me out

  50. Krissy

    03/31/2017 at 8:20 pm

    I tried everything, hard reset and nothing worked to install mortal combat xl, but when i had the disc in and went to the online store to download it, it worked. Prior to that i was at 0% install stopped.

  51. XiniK

    05/27/2017 at 9:12 am

    So I tried everything I have read on the internet when I was trying to download fallout 4 it kept stopping around 65% finally found away to download it I figured I would share it with everyone just in case it might work for someone else.

    As long as it says ” ready to start ” before it says ” installation stopped ” this should work for you too!

    First off start downloading the game and wait until it says “installation stopped”

    Without doing anything to the game restart your Xbox by holding the power button down for 5 seconds

    When the Xbox powers back up go to your games and apps and hover over the game if the game has started downloading again launch the game. If not resume installation and immediately launch the game after

    Now with most games such as fallout 4 you have to wait for the game to download before you play so what worked for me was just sit at the loading screen and wait for it to download. If I launched Netflix or YouTube it would stop downloading so, have patience and wait for it to download

    If it does say installation stopped after you did this DO NOT UNINSTALL!! Just do everything again… I know this is weird but it’s the only thing I got to work maybe it’ll work for everyone else to

  52. MORGAN

    07/07/2017 at 7:59 am

    I did the first step but it just deleted all my content! I was online and everything, this is messed up. In the process of doing the second method it seems to be working but now all the content for my other games are lost! So mad…

    • MORGAN

      07/07/2017 at 8:04 am

      The second method isn’t working either. Bullshit. If the third one doesn’t work I’m gonna cry.

  53. Jake

    10/30/2017 at 10:30 pm

    I’m trying to install the witcher 3 and it goes to 9% and stops and I’ve tried every method I don’t know what to do

  54. robert

    01/05/2018 at 7:03 am

    i have a tekken 7 newly purchased problem is when i install the game, it says, installation stopped, your disc may be dirty or damaged.try cleaning it, or choose a different disc. 0x87e00064
    the disc is not dirty or has any damage or scratches..pls someone help me..
    i tried my other games, and it runs well…

  55. robert

    01/05/2018 at 7:05 am

    i only play offline games, installing games offline since the net in my place is terrible..tnx again in advance..

  56. Anthony

    12/01/2018 at 9:51 pm

    It is completely unacceptable that after all these years, people are still having this same problem. I bought a brand new xbox one x. It has a manufacture date of June 2018. I tried to install A Way Out for almost 6 hours! I tried everything this article mentioned, nothing worked. It always stopped at 32.5%. Finally I used the hotspot on my phone to start the download. At 2.2%, I ejected the game disc and put it back in. Automatically, the game started installing from disc, until 32%. Then the internet took back over to finish it. Completely unacceptable Microsoft. I have had nothing but problems with my xbox one. I seriously question my purchase decision.

    • Jason

      04/20/2019 at 2:24 am

      I’m starting to wonder as well, this is f*&^&ing stupid. My Xbox One S is brand new, just got it a couple months ago. But so far about 4 or 5 games have refused to install past a certain percentage. Never once had this problem installing and playing literally over a hundred PS4 games (many of them used) over the years!! Pathetic.

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