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How to Fix the Xbox One Loading Issue



Microsoft’s Xbox One plays games, Blu-ray movies, music and live television. Unfortunately, when there’s no internet connection or it has trouble accessing Xbox Live (Microsoft’s multiplayer and entertainment service), there’s not much more the console can do. Over the last two weeks reports have surfaced that the software running on the Xbox One sometimes refuses to connect to Microsoft’s servers, despite the Xbox One and the user’s internet connection running completely normally otherwise.

Update: If you are running into this issue in 2019, check out this post for the latest on the Xbox One black screen and broken sidebar, as well as not being able to play any games online.

Here’s how to fix the Xbox One loading issue and get back to playing your games online, streaming music and more.

Created with Nokia Camera

Before we begin, it’s important to know whether you’re actually being affected by the Xbox One loading issue or if there’s something else going on with your setup.

If you’re able to turn on your Xbox One and only see a spinning wheel on your Dashboard, than that’s the Xbox One loading bug. If you’re console informs you that it can’t find an internet connection, then it’s more likely your internet connection itself is down. Find a notebook, smartphone, tablet or 2-in-1 somewhere in your home and see if it connects to the internet. If it also has issues then you should call your internet provider.

If the internet on that other device is working, and your Xbox One still can’t connect to Xbox Live, then select My Games and Apps on the Home screen. Then go to apps and select Settings. Check your wireless internet connection under Network and make sure that you’ve entered your Wi-Fi password and other information correctly.

If you’re still having trouble, go to your Xbox One and place your index finger on the console’s on button and hold it there. Don’t move it. Instead, hold it there until the console turns both itself and the Kinect 2 sensor off.

how to fix most xbox one problems in 3 steps (1)

By default the Xbox One goes into what’s called a lower power state. Technically, whenever you turn the console off using the controller, it isn’t completely off. Instead, it’s just sipping power, checking for updates and listening for the “Xbox, On” command so that it can turn your display and some of its internal components back on. You can turn this off inside the Xbox One’s settings, but it’s best if you leave it on. Turning it off will leave you waiting for a minute before you can do anything with your Xbox One going forward.

Once the console has completely turned itself back off, place your finger on that same power to turn it back on. Then wait for the console to reboot itself. You’ll notice a white Xbox One logo with a green background now covers your display. If you’d configured your Xbox One to turn your television on and off you’ll need to turn it back on after the console itself fully reboots.

how to fix most xbox one problems in 3 steps (4)

You should now see the Xbox One Dashboard complete with its tiles and high-profile content on the right side of your screen. Sign into your Xbox One by saying “Xbox, Sign as… (your username).” If you’re connected to Xbox Live you should now see your Pins and other information too.

You’ve successfully, fixed the Xbox One loading issue.

Before you celebrate there are two key things to be aware of. First, just because you’ve managed to fix the error this time doesn’t mean it won’t come back. We’ve experienced it on two different consoles multiple times. That means that you may have to repeat the process again at some point in the future.

The second key thing to take away is that Microsoft has apparently fixed the issue in an upcoming update. Our Xbox One, which is being updated through the Xbox Update Preview Program, hasn’t suffered from the issue since it was refreshed. Presumably, that means that users can expect a fix as a part of the April Xbox One Update that Microsoft shared more details about earlier this week. The company has yet to share a wider release date for that update. It also includes more support for Blu-ray recordings, YouTube video sharing and more. Xbox One owners outside of the Preview Program should see the update sometime before the end of the month (if past Xbox One updates are an accurate indicator of Microsoft’s plans).

Read: This is What You Can Expect in the April Xbox One Update

Even if your console is affected by the bug again, it doesn’t mean you can’t do anything with your console even before you restart it. Disc-based games and movies will still play fine, you just won’t be able to activate any multiplayer experiences. For example, you’ll find that you can play through Assassin’s Creed: Black Flag’s entire story, you just won’t be able to dive into multiplayer until you reboot your console. You wouldn’t be able to play online-based games like Titanfall, since that game relies entirely on an internet connection and Microsoft’s servers to work correctly.



  1. Aaron Martin

    04/13/2014 at 11:42 am

    I’ve also noticed the upnp (automatic port mapping) doesn’t work with my old linksys router wrt54g. I had to manually open the correct ports for the connection to be open and not moderate. I didn’t have this problem with the 360.

  2. justin

    04/13/2014 at 3:37 pm

    i had this issue, all my tiles not showing up. i held my finger on the power button of the console for 3 seconds to boot it up and it when to the green screen then the dashboard and all my menu was restored

  3. Rich (@richdarley)

    04/13/2014 at 5:39 pm

    Great thanks :)

  4. Dean

    04/14/2014 at 5:54 am

    Is right! That spinning wheel has been doin my head in for days now! This worked perfect. Thanks for the help

    • Natasha

      04/08/2015 at 11:40 am

      Lol I feel your pain. Same thing here but it works now.

  5. charlesclarke3

    04/14/2014 at 6:54 am

    One thing to note is despite the spinning load animation on the dashboard, you can still do everything on the Xbox one. Fully functional. Utilize “Xbox, go to…”. Multiplayer and everything works. It was just a dashboard tile load issue. A hard reset fixed the issue for me. Never happened again. The console updates in the background which is awesome. This is pesky fallout of an awesome feature.

  6. jonna

    10/29/2014 at 1:30 am

    I’ve had my Xbox one for 3 days now and it keeps happening, I have to say it’s a frustrating flaw in the system and quite a big one, I gotta say I’m not impressed at all with it and had I knew before, I’d have gone for a ps4!!!!!

  7. Natasha

    04/08/2015 at 11:38 am

    My games weren’t loading and I followed these instructions of turning off the console and not using the controller. It worked thank you.

  8. Johny

    11/01/2015 at 11:39 am

    Thank you for the help I’m back doing wot I love FIFA ONLINE

  9. leon

    12/31/2015 at 2:06 am

    Mine doesn’t work.
    I’ve got the new update done and it won’t work for me.

  10. Sean

    01/01/2016 at 10:01 am

    Whenever I load a disk in to install a game.. takes at least a half hour, maybe longer of ejecting and re-inserting disk for it to be ‘sensed’ and the install to begin.. Has been like this since I got the system last Christmas. Have only 6 games for my son because I refuse purchase any. Will be getting a PS4 very soon.

  11. Lenroy Forde

    02/18/2016 at 8:02 am

    My Xbox one is taking a very long time to install games can you assist me please

  12. Beaner

    08/24/2016 at 11:55 am

    I just updated my system and now nothing loads, games or apps. Keep getting error code 0x8027025a (taking too long to load). I’ve tried doing the power cycle and unplugging it then starting it up again but it didn’t work.

  13. Kostas andreopoulos

    09/14/2016 at 12:09 am

    Yeah i updated 3 days ago my xbox one and now it will not play any game.
    I don’t play online…so what am i supposed to do?
    Hard reset does not work for this issue

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